Nursing home
Heartwood Extended Healthcare
1649 East 72Nd, Tacoma, WA 98404 · Map
For profit - Individual · 120 certified beds
Heartwood Extended Healthcare is a Medicare-certified nursing home in Tacoma, Washington. CMS rates it 1 out of 5 stars overall (3/5 for staffing, 1/5 for health inspections). Nurse staffing is 3.84 hours per resident per day, below the Washington average of 4.39. Its most recent inspection on Feb 13, 2025 cited 21 deficiencies.
- 3 fines totaling $293,221In CMS records: 4 total penalties, 1 Medicare payment denial.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Heartwood Extended Healthcare compares
This facility vs. the Washington and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Washington avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.84 | 4.39 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.53 | 0.88 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 2.31 | 2.69 | 2.34 | below avg |
| Nursing staff turnover | 54.4% | 46.7% | 46.4% | above avg |
| Deficiencies cited, last inspection | 21.0 | 17.1 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
Penalties in CMS records: 3 fines totaling $293,221, 4 total penalties, 1 Medicare payment denial.
What inspectors found at Heartwood Extended Healthcare
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Actual harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Mar 30, 2026 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Mar 30, 2026 · Full report (PDF) - Potential for harm
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies · Mar 30, 2026 · Full report (PDF) - Potential for harm
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies · Mar 30, 2026 · Full report (PDF) - Potential for harm
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights Deficiencies · Mar 30, 2026 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Mar 30, 2026 · Full report (PDF) - Potential for harm
Provide or obtain dental services for each resident.
Quality of Life and Care Deficiencies · Mar 30, 2026 · Full report (PDF) - Potential for harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Mar 30, 2026 · Full report (PDF) - Potential for harm
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies · Mar 30, 2026 · Full report (PDF) - Potential for harm
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · Mar 30, 2026 · Full report (PDF) - Potential for harm
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies · Mar 30, 2026 · Full report (PDF) - Potential for harm
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies · Mar 30, 2026 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 1649 East 72Nd
Tacoma, WA 98404 - CMS certification #
- 505326
- Ownership
- For profit - Individual
- Certified beds
- 120
- Avg residents/day
- 82.8
- Provider type
- Medicare and Medicaid
- First certified
- 1988-07-01
- Setting
- Urban
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Heartwood Extended Healthcare using Google Maps.
Other public records
Full public records, with dates and sources
Location and nearby care
- Nearest hospital with an emergency room
- St Joseph Medical Center, Tacoma. 4.2 miles away, straight line. CMS overall hospital rating: 3 of 5 stars.
- Nearest Medicare nursing home
- Avalon Healthcare - Tacoma, Tacoma. 0.9 miles away, straight line.
- Nearest home health agency office
- Puget Sound Home Health Of King County, Tacoma. 3.4 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Rite Aid. 1.1 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 98404 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Fresenius Kidney Care Tacoma East, Tacoma, 0.0 miles away, straight line (has a shift starting after 5 pm; CMS rating 2 of 5 stars)
Davita Rainier View Dialysis, Tacoma, 2.6 miles away, straight line (has a shift starting after 5 pm; CMS rating 2 of 5 stars)
Fresenius Kidney Care South Tacoma, Tacoma, 2.7 miles away, straight line (has a shift starting after 5 pm; CMS rating 2 of 5 stars) - Hospice
- 8 Medicare hospices tell CMS they serve ZIP code 98404.
Puget Sound Hospice, office in Tacoma, 3.4 miles away, straight line (CMS family survey rating 3 of 5 stars)
Accentcare Hospice & Palliative Care Of Pierce County, office in Tacoma, 3.5 miles away, straight line
Multicare Hospice, office in Tacoma, 4.3 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- Post Acute Medical PLLC, Tacoma. 2.4 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: inland flooding relatively low, wildfire very low, tornado very low, heat wave relatively moderate, earthquake relatively high. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
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Frequently asked questions
Is Heartwood Extended Healthcare a good nursing home?
CMS gives Heartwood Extended Healthcare an overall rating of 1 out of 5 stars, including 3/5 for staffing and 1/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Heartwood Extended Healthcare staffed?
Heartwood Extended Healthcare reports 3.84 total nurse hours per resident per day, compared with the Washington average of 4.39.
Has Heartwood Extended Healthcare had inspection problems?
Its most recent CMS inspection cited 21 deficiencies.
How many beds does Heartwood Extended Healthcare have?
Heartwood Extended Healthcare is certified for 120 beds.