Hilton Plaza is a state-licensed assisted living community in Newport News, Virginia. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
State inspections
Last inspection: Aug 14, 2026. See the record
License
Active
Assisted Living Facility 8355.
Nearest emergency room
2.5 miles
Riverside Regional Medical Center, rated 3 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Hilton Plaza this community | Not listed | Not published | Active | 3 violations, 0 of 5 complaints supported | |
| The Huntington Assisted Living | 1.4 mi | Not listed | $4,325/mo | Active | 0 violations, 0 of 1 complaints supported |
| Commonwealth Senior Living at Hampton | 1.5 mi | Not listed | $3,990/mo | Active | 3 violations, 0 of 9 complaints supported |
| Born to Care | 1.7 mi | Not listed | Not published | Active | 0 violations, 0 of 0 complaints supported |
| Golden Years Assisted Living Facility | 2.7 mi | Not listed | Not published | Active | 0 violations, 0 of 13 complaints supported |
State inspection record3 violations, 0 of 5 complaints supported
- License
- Two-year license, expires June 30, 2028
- Last inspection
- August 14, 2026
- Inspections since July 12, 2022
- 16
- Violations cited
- 3 in 1 inspection (and 11 more inspections with violations; see the state’s site)
- Complaint inspections
- 5: 0 supported in whole or in part, 1 not supported, 4 with the outcome on the state’s site
Complaint inspections
- August 14, 2026: Allegations about resident care and related services. The evidence gathered during the investigation did not support the allegation(s)of non-compliance with standard(s) or law. 3 violations cited.
- February 15, 2024: See the state’s report for the outcome.
- June 2, 2023: See the state’s report for the outcome.
- July 12, 2022: See the state’s report for the outcome.
- July 12, 2022: See the state’s report for the outcome.
Most recent violations, in the state’s words
- August 14, 2026 (complaint inspection): 3 violations
- Menus for meals and snacks: Based on observation and staff interviews, the facility failed to ensure the menus and snacks for the current week was dated and posted in an area conspicuous to residents. Evidence 1. During the tour of the facility, the menu for the current did not document the substitution of BBQ pork sandwiches and coleslaw for chicken and rice casserole for lunch. 22VAC40-73-(6)-610-B
- Uniform assessment instrument (UAI): Based on review of resident records, the facility failed to complete the Uniform Assessment Instrument (UAI) prior to admission, or at least annually. 22VAC40-73-(6)-440-A
- Individualized service plans: Based on record reviewed and staff interviewed, the facility failed to ensure the individualized service plan (ISP) was reviewed and updated at least once every 12 months and as needed for a significant change of a resident’s condition. 22VAC40-73-(6)-450-F
- 9 earlier inspections with violations on the state’s site
Read every inspection report on the state’s site →
What these terms mean
A violation is a standard that the inspector found the facility did not meet. VDSS: “The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance.” Plans of correction are written by the facility.
For a complaint inspection, VDSS states whether “the evidence gathered during the investigation” supported the allegations. Violations found during a complaint visit that are not related to the complaint are listed on the same notice. VDSS also investigates incidents that a facility reports about itself; those are listed separately and are not counted as complaints.
Virginia sets the length of a license by the facility's record (22VAC40-80-100): “A three-year license may be issued when a facility's activities, services, and management routinely substantially exceed the minimum standards. A two-year license may be issued when a facility's services and management routinely meet and maintain compliance with minimum standards ... An annual license may be issued when a facility's activities, services, and management indicate an inconsistent level of compliance but substantial compliance is reached.”
A provisional license (22VAC40-80-110) may be issued “when a regular license expires and the applicant is temporarily unable to comply with the requirements of the regulations,” for up to 12 months. A conditional license (22VAC40-80-80) is for a new facility to “demonstrate compliance with specified standards.”
Each violation is labeled with the title of the rule it falls under in the Standards for Licensed Assisted Living Facilities (22VAC40-73).
Source: Virginia Department of Social Services, Division of Licensing Programs, data as of October 15, 2026, covering inspections since December 29, 2020. Always visit in person and ask the community about anything listed here.
License and ownershipActive license
- License type
- Assisted Living Facility
- License number
- 8355
- License status
- Active
- County
- Newport News County
- Administrator
- Nina Taylor
Source: Virginia state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Administrator name from the Virginia licensing record, as of Oct 12, 2026.
Location and nearby careNearest hospital 2.5 mi, nursing home 0.1 mi, pharmacy 0.2 mi
- Nearest hospital with an emergency room
- Riverside Regional Medical Center, Newport News. 2.5 miles away, straight line. CMS overall hospital rating: 3 of 5 stars.
- Nearest Medicare nursing home
- James River Nursing and Rehabilitation Center, Newport News. 0.1 miles away, straight line.
- Nearest home health agency office
- Amedisys Home Health Of Newport News, Hampton. 3.1 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walgreens. 0.2 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 23601 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Davita Newport News Dialysis Center, Newport News, 1.6 miles away, straight line (has a shift starting after 5 pm; CMS rating 2 of 5 stars)
Davita Hampton Roads Home Training, Newport News, 1.9 miles away, straight line (CMS rating 4 of 5 stars)
Rai-Riverside Rmc-Newport News, Hampton, 2.2 miles away, straight line (CMS rating 1 of 5 stars) - Hospice
- 25 Medicare hospices tell CMS they serve ZIP code 23601.
Riverside Hospice Care, office in Newport News, 3.4 miles away, straight line (CMS family survey rating 3 of 5 stars)
Personal Touch Home Care & Hospice-Newport News, office in Newport News, 3.6 miles away, straight line
Virginia Health Hospice, office in Newport News, 3.7 miles away, straight line - Nearest geriatric medicine practice
- Riverside Physician Services Inc, Newport News. 3.4 miles away, straight line. 2 geriatric medicine doctors listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively low; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane relatively moderate, inland flooding relatively low, coastal flooding relatively low, wildfire very low, tornado relatively moderate, heat wave relatively moderate, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in August 2026. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
- For what reasons can a resident be asked to leave?
- Is the apartment held during a hospital stay, and at what cost?
What we checked12 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Virginia Department of Social Services, Division of Licensing Programs inspection records | Oct 15, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
Common questionsAnswers to 4 questions families ask
What type of care does Hilton Plaza provide?
Hilton Plaza is licensed by the state of Virginia for assisted living in Newport News, Virginia.
Does Lilisity rate Hilton Plaza?
No. We publish state licensing details for Hilton Plaza but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Hilton Plaza cost?
Assisted Living in Virginia typically starts at $4,000 to $5,300 a month. Based on 103 communities that publish prices. These are area figures, not this community's price. Hilton Plaza does not publish its prices.
How do I contact Hilton Plaza?
Visit Hilton Plaza at 311 Main Street, Newport News, VA 23601.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid