Nursing home
The Healthcare Resort of Plano (Skilled Nursing)
3325 West Plano Parkway, Plano, TX 75075 · Map
Non profit - Other · Part of The Ensign Group (329 facilities) · 70 certified beds
The Healthcare Resort of Plano (Skilled Nursing) is a Medicare-certified nursing home in Plano, Texas. CMS rates it 3 out of 5 stars overall (3/5 for staffing, 3/5 for health inspections). Nurse staffing is 4.09 hours per resident per day, above the Texas average of 3.40. Its most recent inspection on Jun 26, 2025 cited 7 deficiencies.
- 2 fines totaling $16,438In CMS records: 3 total penalties, 1 Medicare payment denial.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How The Healthcare Resort of Plano (Skilled Nursing) compares
This facility vs. the Texas and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Texas avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 4.09 | 3.40 | 3.89 | above avg |
| RN staffing (hrs/resident/day) | 0.72 | 0.44 | 0.68 | above avg |
| Aide staffing (hrs/resident/day) | 1.94 | 2.01 | 2.34 | below avg |
| Nursing staff turnover | 53.2% | 51.5% | 46.4% | above avg |
| Deficiencies cited, last inspection | 7.0 | 9.1 | 9.5 | below avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
- Every deficiency from the December 2, 2025 inspection was corrected by December 3, 2025
Penalties in CMS records: 2 fines totaling $16,438, 3 total penalties, 1 Medicare payment denial.
What inspectors found at The Healthcare Resort of Plano (Skilled Nursing)
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · Dec 2, 2025 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Jun 26, 2025 · Full report (PDF) - Potential for harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Jun 26, 2025 · Full report (PDF) - Potential for harm
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · Jun 26, 2025 · Full report (PDF) - Potential for harm
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · Jun 26, 2025 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Jun 26, 2025 · Full report (PDF) - Potential for harm
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies · Jun 26, 2025 · Full report (PDF) - Potential for harm
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies · Oct 9, 2024 · Full report (PDF) - Immediate jeopardy
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Sep 10, 2024 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · May 16, 2024 · Full report (PDF) - Potential for harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · May 16, 2024 · Full report (PDF) - Potential for harm
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies · May 16, 2024 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 3325 West Plano Parkway
Plano, TX 75075 - CMS certification #
- 676395
- Ownership
- Non profit - Other
- Certified beds
- 70
- Avg residents/day
- 60.4
- Provider type
- Medicare and Medicaid
- First certified
- 2016-05-12
- Chain
- The Ensign Group (329 facilities)
- Setting
- Urban
Part of The Ensign Group
The Ensign Group operates 329 nursing facilities across the United States. View all The Ensign Group facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around The Healthcare Resort of Plano (Skilled Nursing) using Google Maps.
Other public records
- Website says Nurse 24 hours a day
- Emergency In FEMA's high-risk flood area (Zone AE)
Full public records, with dates and sources
Care and services
From the community’s website
What The Healthcare Resort of Plano (Skilled Nursing) says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Nurse on site: 24 hours a day.
24-hour Extensive Nursing Care
(page, checked Oct 15, 2026)
Location and nearby care
- Nearest hospital with an emergency room
- Medical City Plano, Plano. 0.9 miles away, straight line. CMS overall hospital rating: 3 of 5 stars.
- Nearest Medicare nursing home
- Continuing Care at Highland Springs, Dallas. 1.0 mile away, straight line.
- Nearest home health agency office
- Veritas Home Health, Plano. 0.9 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walmart Pharmacy. 1.0 mile away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 75075 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Usrc Plano Dialysis, Plano, 1.0 mile away, straight line (CMS rating 2 of 5 stars)
Davita Plano On Custer Dialysis, Plano, 1.4 miles away, straight line (CMS rating 3 of 5 stars)
Fmc Of West Plano, Plano, 1.5 miles away, straight line (has a shift starting after 5 pm; CMS rating 3 of 5 stars) - Hospice
- 104 Medicare hospices tell CMS they serve ZIP code 75075.
Reliant At Home Hospice, office in Plano, 1.1 miles away, straight line (CMS family survey rating 3 of 5 stars)
Harbor Hospice Of Plano, L.P., office in Plano, 1.7 miles away, straight line
Healthy Choice Homecare LLC, office in Plano, 2.0 miles away, straight line - Nearest geriatric medicine practice
- Lorie Belitere-Blessing, MD, Plano. 0.9 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Zone AE: 1% annual chance flood area (high risk); base flood elevation set. This is inside FEMA's Special Flood Hazard Area, where flood insurance is required for federally backed mortgages. (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively high. By hazard: hurricane very low, inland flooding relatively high, wildfire very low, tornado very high, heat wave relatively moderate, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
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Frequently asked questions
Is The Healthcare Resort of Plano (Skilled Nursing) a good nursing home?
CMS gives The Healthcare Resort of Plano (Skilled Nursing) an overall rating of 3 out of 5 stars, including 3/5 for staffing and 3/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is The Healthcare Resort of Plano (Skilled Nursing) staffed?
The Healthcare Resort of Plano (Skilled Nursing) reports 4.09 total nurse hours per resident per day, compared with the Texas average of 3.40.
Has The Healthcare Resort of Plano (Skilled Nursing) had inspection problems?
Its most recent CMS inspection cited 7 deficiencies.
How many beds does The Healthcare Resort of Plano (Skilled Nursing) have?
The Healthcare Resort of Plano (Skilled Nursing) is certified for 70 beds.