Lilisity

Independent Living and Assisted Living and Memory Care

Touchmark at Emerald Lake

300 S Hardin Blvd, Mckinney, TX 75702 · Map

Senior Living Alliance member
Touchmark at Emerald Lake
Independent LivingAlso assisted living, memory care
150 residentsLicensed capacity
$4,300 to $6,500/moTypical assisted living start in Collin County, from 17 communities that publish prices
20+ interviewsPhone-verified by Senior Living Alliance

What residents and families say

Verified by phone interview

Senior Living Alliance interviews named residents and family members by phone and records each call. Every testimonial is dated and published as given. How we verify

19 more testimonials
★★★★★

“I have had nothing but great experiences since I moved here. I never go hungry; the food is always tasty with plenty of choices, and my family raves about it when they come for brunch. The servers are pleasant, smiling, and accommodating. There's always something going on, from bingo to van outings to restaurants, and the driver helps everyone in and out. Housekeeping and maintenance are great, and they even hung pictures for me. I have plenty of storage space. I would absolutely recommend it.”

Donna ConwayJun 2026
★★★★★

“We went to a dozen 55-and-over places, and none met our desire to join until this one. We chose right, and we have not been disappointed. It's a great place. Management is really responsive to the residents, and if we have a suggestion, they respond to it. There are more activities than we can attend. We're very satisfied with housekeeping, and maintenance is Johnny on the spot. It's very evident they're constantly trying to improve everything.”

Hal & Nice LoneyMar 2026
★★★★★

“It has been very good overall for my husband and me. Management is very responsive, and we have regular meetings to talk about his care plan. I love that they have live music multiple times a week and a daily walk. They recently held an award recognition for every resident and a couple's dinner for Valentine's, which I thought was very sweet. Housekeeping has been perfect, maintenance responds promptly, and I'm very satisfied. I would absolutely recommend it.”

Marian Powers - NeedlesFamily member · Feb 2026
★★★★★

“The management team is incredibly responsive and genuinely cares about the residents. The food is delicious with plenty of variety, and the servers always greet us with a smile. There are so many activities to keep us engaged, and housekeeping does a fantastic job. Overall, I feel safe and valued here, and I would highly recommend this place to anyone looking for a welcoming community.”

Ruth DunnJan 2026
★★★★★

“The management is top-notch, always responsive and respectful. The dining options are fantastic, with a great variety that keeps meals exciting. I love the activities offered, especially poker and other games, which are well-planned and fun. The maintenance team keeps everything in excellent condition, and the transportation service is reliable and flexible. Overall, I feel safe, comfortable, and truly valued here. I highly recommend this community to other people!”

Jerry CummingsDec 2025
★★★★★

“The management team is incredibly responsive and always available when I need assistance. The food is delicious, and I love having high school students as wait staff—they're just adorable! There are plenty of activities to choose from, and I've made wonderful friends here. It truly feels like living in a resort. I highly recommend this place!”

Brenda HaleyOct 2025
★★★★★

“The management is incredibly responsive and creates a warm atmosphere. The dining experience was fantastic, with a great variety of delicious meals and attentive staff. The activities offered are engaging and diverse, ensuring residents always have something fun to do. Overall, the place is clean, well-maintained, and feels like home. I highly recommend this community to other people!”

Penny GradertOct 2025
★★★★★

“The management is incredibly responsive and friendly, making it easy to feel at home. The food is top-notch with a great variety, and the staff is always polite and attentive. There are plenty of activities to keep everyone engaged, from exercise classes to outings. Overall, I feel safe and valued here, and I highly recommend it to anyone looking for a vibrant community.”

Helen CoganJun 2025
★★★★★

“The management is top-notch, always accessible and responsive. The dining options are delightful, with a great variety and excellent service. The activities keep everyone engaged, and the housekeeping and maintenance teams are efficient and thorough. Overall, I feel safe and comfortable here, and I would highly recommend this community to anyone looking for a welcoming environment.”

Charles HookerJun 2025
★★★★★

“The management is incredibly responsive and respectful, making it easy to feel at home. The dining options are fantastic, with a variety of delicious meals available at all times. I also love the range of activities offered, keeping everyone engaged and happy. The housekeeping and maintenance teams are top-notch, ensuring everything is clean and well-maintained. Overall, I feel safe and comfortable, and I would highly recommend this community to others!”

Ellen PalmerMay 2025
★★★★★

“The management team is incredibly accommodating and approachable, making communication a breeze. The food is always hot and delicious, with plenty of choices. The activities are engaging, thanks to the amazing staff who truly connect with the residents. Housekeeping is friendly and thorough, keeping everything tidy and welcoming. Overall, I highly recommend this community for anyone seeking a vibrant and caring environment for their loved ones.”

Mary O BrienApr 2025
★★★★★

“The management is fantastic; always accessible and responsive. The dining options are varied, mom loves the friendly staff, and the activities keep her engaged. They even include trips outside the community, which she enjoys. The housekeeping is also thorough, and the maintenance team is prompt and helpful. Overall, I feel incredibly happy with her accommodations, and she feels safe and comfortable!”

Laura BenjaminApr 2025
★★★★★

“I lived at this community and I loved it. The staff were wonderful and the quality of residents living here was outstanding, the management were like family and I loved them, everything was good with dining, the activities were perfect, and the maintenance staff was fantastic. I felt safe and comfortable at the community, and I'd recommend it to folks.”

Judith DeesResident · Dec 2024
★★★★★

“I live at the community and the dining experience is really good. The service is great. They offer a variety, and I haven't had a problem with any of the food. Plus, the activities are really well planned at the community.”

MaryLou AustinResident · Sep 2024
★★★★★

“Mom lives at this community and the value of just knowing that she is being engaged and well cared for, between the food, quality and care, things are just exceptional. Management is personable, available, and it's refreshing to know who they are within the community. The food is great, mom enjoys it, and there is a variety. The Life Enrichment Coordinator does a phenomenal job and engages mom, meeting her where she is. Her housekeeper is precious, makes conversation, and does things according to what mom wants. Maintenance staff have helped with little things important to her and in general, the quality of care is phenomenal compared to other places she has been in. She feels safe, comfortable, and the care staff do so much for her that for the first time, I'm not having to coordinate a lot.”

Mary O BrienFamily member · Mom lives here · Sep 2024
★★★★★

“When my husband and I moved to this community, they said it'd be like a cruise ship, but it's better than that. We have a theatre, social room, library, card room and pool table, and we could not ask for anything else that they do not provide. We have a lot of wonderful people in management and they have our best interest at heart. The food is as good as any 5 star restaurant and there's variety on the menu. There are many planned activities to do and there are ongoing opportunities each day to engage in. They employ very trustworthy, upbeat housekeepers that are always smiling and pleasant to be around. We feel safe and comfortable here, and I've already recommended it to many people.”

Jerry NiumanFamily member · Jun 2024
★★★★★

“I’m sorry that it wasn't built sooner than we could put mother in here earlier. We are so very pleased. They are the nicest, most considerate and compassionate people. We are very pleased that we found this place for my mom. We are so very blessed and thankful for all that they have done for my mom. I could start crying. We love this place so much.”

Lynda MeadvilleJun 2024
★★★★★

“The staff here are wonderful, excellent and always respond immediately. They just do an excellent job. They provide good menu variety and excellent activities that are varied too. Overall this place is like a five star hotel and my parents love living here.”

Joanne StolpMay 2024
★★★★★

“They are attentive in getting to know the resident from the initial tour all the way to move in day. Everybody just checks in and makes sure every department is handling her needs. The food is good and there is a full schedule of activities offered.”

MaryLou AustinFeb 2024

About the community

Written by Touchmark at Emerald Lake

Overlooking a private 11-acre spring-fed lake on 80 rolling acres, Touchmark at Emerald Lake brings resort-style senior living to McKinney. Enjoy shareables and cocktails at The Boathouse, wood-fired entrees in The Lakeside Room, a movie theater with tiered seating, and sunsets around the rooftop fire pit: all minutes from historic downtown McKinney.

  • Private 11-acre spring-fed lake with walking trails
  • Three dining venues including The Boathouse and The Lakeside Room
  • Rooftop terrace with linear fire pit
  • Movie theater with tiered seating
  • Health & Fitness Studio with group classes and personal training

Life at Touchmark at Emerald Lake

Dining

Meals are made to order from seasonal menus that use locally sourced ingredients and cover a range of dietary needs. Dining spaces include The Lakeside Room, The Boathouse, Charley's bar, the Emerald Lounge and the Pecan Private Dining Room, along with outdoor patios. Through the Choice Dining program, independent living residents receive a monthly dining credit they can use at any venue, for guest meals, in-home dining or private events.

Activities

The Health & Fitness Studio offers small-group classes led by certified instructors, along with garden walks and gentle stretching. The calendar can include live music in the great room, creative workshops, documentary discussions and trips to local galleries, and it is shaped by residents. The community has an art studio, a theater and an activity classroom.

Lakeside LivingA private 11-acre spring-fed lake with trails, lake-view dining, and cocktails on the lakeshore.

Three Dining VenuesThe Boathouse bar and restaurant, Charley's bistro, and The Lakeside Room with its wood-fired oven.

Resort AmenitiesMovie theater, rooftop fire-pit terrace, salon, billiards lounge, and art and game rooms.

Full Continuum of CareIndependent living, assisted living, early memory care, and memory care on one campus.

Amenities

  • Health & Fitness Studio
  • Theater
  • Art studio
  • Activity classroom
  • Charley's bar
  • The Boathouse
  • The Lakeside Room
  • Pecan Private Dining Room
  • Hoyle Room
  • 1849 Salon
  • The Lake House
  • Lakeside deck

Memory care program

The secured memory care neighborhood follows structured daily routines, and team members are trained in dementia care through Touchmark's Full Life Care Program. Memory care residents eat the same chef-prepared meals as other neighborhoods, with modifications as needed.

Meet the team

Wesley HelmsExecutive Director
Video
Watch the community’s video

Floor plans

13 layouts from Touchmark at Emerald Lake’s website. Sizes and prices are as the community lists them; ask which are available now.

Prices

This community does not publish its prices.

Area costs

Assisted Living in Collin County typically starts at $4,300 to $6,500 a month. Based on 17 communities that publish prices. These are area figures, not this community's price.
Memory Care in Texas typically starts at $4,950 to $6,900 a month. Based on 162 communities that publish prices. These are area figures, not this community's price.
Independent Living in Texas typically starts at $2,450 to $4,000 a month. Based on 74 communities that publish prices. These are area figures, not this community's price.

How this page is paid for. Lilisity is operated by Senior Living Alliance. Touchmark at Emerald Lake is a member and pays SLA for its resident and family interview program. Payment never changes a testimonial, a rating or the order of search results. The description, features and photos come from the community. Testimonials come from SLA phone interviews. Prices, license details and inspections come from the community’s published rates and public records. How we verify testimonials · How we are paid

Lilisity’s independent report

What the public record shows

Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.

State inspections

10Violations cited
0Administrative penalties

Most recent comprehensive inspection: Jul 14, 2026. See the record

License

Active, 150 residents

Assisted Living Facility TYPE B 312051, current license dated Aug 12, 2024. Licensee TOUCHMARK AT EMERALD LAKE, LLC.

Nearest emergency room

1.7 miles

Baylor Scott And White Medical Center Mckinney, rated 4 of 5 stars by CMS.

State inspection record10 violations, 0 penalties
Most recent comprehensive inspection
July 14, 2026
Health violations cited
0
Life Safety Code violations cited
10
Administrative penalties
0
  • Every violation from the May 10, 2024 inspection was corrected by June 4, 2024

Violations cited, most recent first

  • May 10, 2024, Life Safety Code: The facility failed to have a program to inspect, test, and maintain the fire alarm system and keep records of inspection, testing, and maintenance of the fire alarm system. Corrected June 4, 2024.
  • May 10, 2024, Life Safety Code: The facility failed to have a program to inspect, test, and maintain the fire sprinkler system and keep records of inspection, testing, and maintenance of the fire sprinkler system. Corrected June 4, 2024.
  • May 10, 2024, Life Safety Code: The facility failed to ensure openings between floors were protected to prevent the spread of fire and smoke from one floor to another. Corrected June 4, 2024.
  • May 10, 2024, Life Safety Code: The facility failed to ensure means of egress met the referenced codes and standards. Corrected June 4, 2024.
  • May 10, 2024, Life Safety Code: The facility failed to provide required exit signs. Corrected June 4, 2024.
Show all 9
  • May 10, 2024, Life Safety Code: The facility failed to provide required emergency lighting. Corrected June 4, 2024.
  • May 10, 2024, Life Safety Code: The facility failed to provide smoke compartmentation where required. Corrected June 4, 2024.
  • May 10, 2024, Life Safety Code: The facility failed to ensure the fire alarm system automatically notified emergency forces. Corrected June 4, 2024.
  • and 2 more on the state’s site

Read the full record on the state’s site →

HHSC lists each state violation cited at the provider's inspections and investigations, with the date the visit ended and the date HHSC recorded it as corrected. HHSC notes the list “may include findings from previous inspections.” Health visits check care and services; Life Safety Code visits check fire safety and the building. Enforcement actions are administrative penalties HHSC imposed under Texas Health and Safety Code Chapter 247, with the rule cited and HHSC's description of the violation. HHSC: “Data is subject to change through normal business processes such as the state IDR process.” This community is licensed for 150 residents; larger communities are inspected and reported on more often, so read counts with size in mind. Source: Texas Health and Human Services Commission, Long-term Care Regulation, Long Term Care Provider Search, data as of October 15, 2026. Always visit in person and ask the community about anything listed here.

License and ownershipActive license, licensee TOUCHMARK AT EMERALD LAKE, LLC
License type
Assisted Living Facility TYPE B
License number
312051
License status
Active
Current license dated
2024-08-12
Licensed capacity
150
Licensee
TOUCHMARK AT EMERALD LAKE, LLC
Administrator
Martin Chavarria

Source: Texas state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.

Administrator name from the Texas licensing record, as of Sep 8, 2026.

Paying with Medicaid and other programsHow Medicaid pays for care in Texas, and other programs

How Medicaid pays for care in Texas

  • STAR+PLUS Home and Community Based Services (STAR+PLUS HCBS) Waiver Program. Texas Medicaid can help pay for assisted living for people enrolled in the STAR+PLUS HCBS waiver, which helps people who would otherwise need to be in a nursing home. HHSC checks whether you need this program when you apply for Medicaid. (state page)
  • Waitlist. STAR+PLUS HCBS uses an interest list. People already on Medicaid with a STAR+PLUS plan may bypass it, and nursing facility residents can use Money Follows the Person. (source)

Ask the community whether it accepts Medicaid.

Location and nearby careNearest hospital 1.7 mi, nursing home 1.1 mi, pharmacy 0.1 mi
Nearest hospital with an emergency room
Baylor Scott And White Medical Center Mckinney, Mc Kinney. 1.7 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
Nearest Medicare nursing home
Belterra Health & Rehab, Mckinney. 1.1 miles away, straight line.
Nearest home health agency office
Home Health & Beyond Services LLC, Mckinney. 1.7 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
Nearest pharmacy
Walmart Pharmacy. 0.1 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
Area
USDA classes ZIP code 75702 as metropolitan (metropolitan core).
Dialysis within 15 miles
Davita Mckinney On 380 At Home Dialysis, Mckinney, 1.8 miles away, straight line (CMS rating 4 of 5 stars)
Usrc Premier Mckinney, Mckinney, 1.9 miles away, straight line (CMS rating 3 of 5 stars)
Fkc South Mckinney, Mckinney, 2.0 miles away, straight line (CMS rating 4 of 5 stars)
Hospice
21 Medicare hospices tell CMS they serve ZIP code 75702.
Kindful Health, office in Plano, 10.9 miles away, straight line (CMS family survey rating 4 of 5 stars)
Completetx Hospice, office in Richardson, 16.5 miles away, straight line
Unicare Health Services, office in Dallas, 19.6 miles away, straight line
Nearest geriatric medicine practice
Legacy Healthcare Services Inc, Mckinney. 1.5 miles away, straight line. 1 geriatric medicine doctor listed there.

Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.

Emergency and natural hazard riskFEMA overall risk relatively moderate; outside FEMA's high-risk flood areas

Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.

Flood zone
Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
FEMA National Risk Index
Overall: relatively moderate. By hazard: hurricane very low, inland flooding relatively low, wildfire very low, tornado very high, heat wave relatively low, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)

A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.

Questions to ask on a tour10 questions picked for this community from its record

Picked for this community from its record. Ask them in person and write down the answers.

  1. The current license dates from 2024. Has the owner or operator changed recently?
  2. What does the base rate include, and when did rates last go up?
  3. How many caregivers work in memory care during the day, the evening and overnight, and for how many residents?
  4. What dementia training does each caregiver get before working alone, and every year after?
  5. How do staff respond when a resident is agitated, frightened or tries to leave?
  6. How many caregivers are on duty during the day and at night?
  7. What happens if care needs increase? When would someone need to move?
  8. What fees are charged at move-in?
  9. How do you tell families about falls, illness or changes?
  10. How long have the executive director and the head of care been here?
What we checked13 public sources we searched, with dates

Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.

SourceData as ofWhat we found
Texas Health and Human Services Commission, Long-term Care Regulation inspection recordsOct 15, 2026See above
U.S. Department of Labor wage and hour casesOct 15, 2026Nothing on record
OSHA workplace safety inspections since 2016Oct 15, 2026Nothing on record
Hurricane evacuation zone mapsNot in a mapped zone
FEMA flood mapSee above
USDA wildfire riskApr 15, 2026Not shown: FEMA rates wildfire risk here very low
FEMA National Risk IndexSee above
CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmaciesSee above
HUD Multifamily Properties - AssistedJul 6, 2026Nothing on record
State Veterans Homes (NASVH directory)Sep 20, 2026Nothing on record
CMS Hospice - General InformationAug 19, 2026Nothing on record
CMS Home Health Care AgenciesMay 27, 2026Nothing on record
The community’s own websiteCould not read the site
Common questionsAnswers to 8 questions families ask
What is included in independent living at Touchmark at Emerald Lake?

Residents enjoy maintenance-free living, Choice Dining, wellness programs, social activities, and access to on-site amenities: all designed to support an active and engaged lifestyle.

Are pets allowed at Touchmark at Emerald Lake?

Yes. Touchmark welcomes pets in independent and assisted living homes. Residents can have up to two pets, each weighing 30 pounds or less, as long as they are housebroken and well-behaved.

What services are included in assisted living?

Residents in assisted living enjoy personalized care plans, chef-prepared meals, housekeeping, life enrichment programs, transportation, and access to 24/7 on-site support: all within an engaging, supportive community.

What makes Touchmark's memory care different?

Touchmark's memory care is built on a relationship-based approach. Specially trained teams focus on truly knowing each resident, honoring their life story, preferences, and routines, with personalized programming in secure, homelike neighborhoods.

What type of care does Touchmark at Emerald Lake provide?

Touchmark at Emerald Lake is licensed by the state of Texas for independent living, assisted living, memory care in Mckinney, Texas. Its licensed capacity is 150 residents.

Does Touchmark at Emerald Lake have verified testimonials?

Yes. 20+ residents and family members have shared testimonials about Touchmark at Emerald Lake through phone interviews verified by Senior Living Alliance.

How much does Touchmark at Emerald Lake cost?

Assisted Living in Collin County typically starts at $4,300 to $6,500 a month. Based on 17 communities that publish prices. These are area figures, not this community's price. Touchmark at Emerald Lake does not publish its prices.

How do I contact Touchmark at Emerald Lake?

Use Touchmark at Emerald Lake's website, touchmark.com, or visit at 300 S Hardin Blvd, Mckinney, TX 75702.

Choosing assisted livingOur care guide: what to look for, what it costs, how families pay, and more questions to ask (PDF)

Report a wrong fact

Senior Living Alliance member. Touchmark at Emerald Lake is a member. Members pay SLA for its resident and family interview program. Payment never changes a testimonial or what appears on this page. How we are paid