Nursing home
Accel at Willow Bend
2620 Communications Parkway, Plano, TX 75093 · Map
For profit - Corporation · Part of Stonegate Senior Living (24 facilities) · 110 certified beds
Accel at Willow Bend is a Medicare-certified nursing home in Plano, Texas. CMS rates it 2 out of 5 stars overall (1/5 for staffing, 2/5 for health inspections). Nurse staffing is 3.50 hours per resident per day, above the Texas average of 3.40. Its most recent inspection on Aug 21, 2025 cited 18 deficiencies.
- 1 fine totaling $64,588In CMS records: 1 total penalty.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Accel at Willow Bend compares
This facility vs. the Texas and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Texas avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.50 | 3.40 | 3.89 | above avg |
| RN staffing (hrs/resident/day) | 0.33 | 0.44 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 1.95 | 2.01 | 2.34 | below avg |
| Nursing staff turnover | 64.1% | 51.5% | 46.4% | above avg |
| Deficiencies cited, last inspection | 18.0 | 9.1 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
Penalties in CMS records: 1 fine totaling $64,588, 1 total penalty.
What inspectors found at Accel at Willow Bend
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Feb 3, 2026 · Full report (PDF) - Potential for harm
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies · Jan 7, 2026 · Full report (PDF) - Potential for harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Jan 7, 2026 · Full report (PDF) - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Aug 21, 2025 · Full report (PDF) - Potential for harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Aug 21, 2025 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies · Aug 21, 2025 · Full report (PDF) - Potential for harm
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies · Aug 21, 2025 · Full report (PDF) - Potential for harm
Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental Deficiencies · Aug 21, 2025 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Aug 21, 2025 · Full report (PDF) - Potential for harm
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies · Aug 21, 2025 · Full report (PDF) - Potential for harm
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies · Aug 21, 2025 · Full report (PDF) - Potential for harm
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · Aug 21, 2025 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 2620 Communications Parkway
Plano, TX 75093 - CMS certification #
- 676349
- Ownership
- For profit - Corporation
- Certified beds
- 110
- Avg residents/day
- 70.6
- Provider type
- Medicare and Medicaid
- First certified
- 2013-12-13
- Chain
- Stonegate Senior Living (24 facilities)
- Setting
- Urban
Part of Stonegate Senior Living
Stonegate Senior Living operates 24 nursing facilities across the United States. View all Stonegate Senior Living facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Accel at Willow Bend using Google Maps.
Other public records
- Website says Respite stays, works with hospice
- Staff pay 1 federal wage case with violations found, since 2020
Full public records, with dates and sources
Care and services
From the community’s website
What Accel at Willow Bend says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Offers respite or short-term stays.
Accel at Willow Bend offers several care options including short-term skilled nursing and therapies to home, long-term care, respite, and hospice.
(page, checked Oct 12, 2026) - Offers hospice care on site or works with hospice providers.
Accel at Willow Bend offers several care options including short-term skilled nursing and therapies to home, long-term care, respite, and hospice.
(page, checked Oct 12, 2026)
Staff pay and workplace safety
Federal records about how the employer here treats its staff.
Federal wage and hour cases
The Department of Labor checks that staff are paid minimum wage and overtime as the law requires.
- Findings for Jul 14, 2020 to Jul 13, 2022. Violations found: Fair Labor Standards Act (pay and hours). Employer as DOL recorded it: Accel at Willow Bend (Plano SNF Operations, LLC). Case 1965842.
Source: U.S. Department of Labor, Wage and Hour Division enforcement data, loaded Oct 15, 2026. Concluded cases only. The dates are the period in which DOL found violations, not when the case opened or closed. Back wages are what the employer agreed to pay; penalties are what DOL assessed. DOL does not publish a page for each case, so search the dataset by case number.
Location and nearby care
- Nearest hospital with an emergency room
- Texas Health Center For Diagnostics & Surgery Plan, Plano. 0.7 miles away, straight line.
- Nearest Medicare nursing home
- Prestonwood Rehabilitation & Nursing Center INC, Plano. 1.0 mile away, straight line.
- Nearest home health agency office
- Grace Home Health Inc, Plano. 1.2 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 0.5 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 75093 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Davita Renal Center Of Carrollton, Carrollton, 1.2 miles away, straight line (CMS rating 3 of 5 stars)
Davita Plano Tollway Dialysis, Plano, 1.3 miles away, straight line (has a shift starting after 5 pm; CMS rating 3 of 5 stars)
Fkc Willow Bend, Plano, 2.2 miles away, straight line (CMS rating 3 of 5 stars) - Hospice
- 88 Medicare hospices tell CMS they serve ZIP code 75093.
Goldstar Hospice Inc., office in Plano, 1.2 miles away, straight line
Ameri Hospice, office in Plano, 2.4 miles away, straight line
Ameristars Best Care Inc, office in Plano, 2.6 miles away, straight line - Nearest geriatric medicine practice
- Premier Hospitalists Of North Texas, PLLC, Dallas. 2.6 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: hurricane very low, inland flooding relatively low, wildfire very low, tornado very high, heat wave relatively low, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | See above |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
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Frequently asked questions
Is Accel at Willow Bend a good nursing home?
CMS gives Accel at Willow Bend an overall rating of 2 out of 5 stars, including 1/5 for staffing and 2/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Accel at Willow Bend staffed?
Accel at Willow Bend reports 3.50 total nurse hours per resident per day, compared with the Texas average of 3.40.
Has Accel at Willow Bend had inspection problems?
Its most recent CMS inspection cited 18 deficiencies.
How many beds does Accel at Willow Bend have?
Accel at Willow Bend is certified for 110 beds.