Nursing home
The Lakes
5701 West Britton Road, Oklahoma City, OK 73132 · Map
For profit - Individual · Part of Phoenix Healthcare (6 facilities) · 120 certified beds
The Lakes is a Medicare-certified nursing home in Oklahoma City, Oklahoma. CMS rates it 1 out of 5 stars overall (4/5 for staffing, 2/5 for health inspections). Nurse staffing is 4.86 hours per resident per day, above the Oklahoma average of 3.84. Its most recent inspection on Nov 21, 2024 cited 11 deficiencies.
- 2 fines totaling $19,073In CMS records: 3 total penalties, 1 Medicare payment denial.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How The Lakes compares
This facility vs. the Oklahoma and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Oklahoma avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 4.86 | 3.84 | 3.89 | above avg |
| RN staffing (hrs/resident/day) | 0.53 | 0.34 | 0.68 | above avg |
| Aide staffing (hrs/resident/day) | 3.34 | 2.57 | 2.34 | above avg |
| Nursing staff turnover | 45.5% | 56.4% | 46.4% | below avg |
| Deficiencies cited, last inspection | 11.0 | 7.2 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
- Every deficiency from the December 18, 2024 inspection was corrected by January 3, 2025
Penalties in CMS records: 2 fines totaling $19,073, 3 total penalties, 1 Medicare payment denial.
What inspectors found at The Lakes
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Actual harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Dec 18, 2024 · Full report (PDF) - Potential for harm
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Dec 18, 2024 · Full report (PDF) - Potential for harm
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies · Nov 21, 2024 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Nov 21, 2024 · Full report (PDF) - Potential for harm
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies · Nov 21, 2024 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · Nov 21, 2024 · Full report (PDF) - Potential for harm
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Nov 21, 2024 · Full report (PDF) - Potential for harm
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies · Nov 21, 2024 · Full report (PDF) - Potential for harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Nov 21, 2024 · Full report (PDF) - Potential for harm
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · Nov 21, 2024 · Full report (PDF) - Potential for harm
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Resident Assessment and Care Planning Deficiencies · Nov 21, 2024 · Full report (PDF) - Potential for harm
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies · Nov 21, 2024 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 5701 West Britton Road
Oklahoma City, OK 73132 - CMS certification #
- 375396
- Ownership
- For profit - Individual
- Certified beds
- 120
- Avg residents/day
- 68.3
- Provider type
- Medicare and Medicaid
- First certified
- 2001-06-13
- Chain
- Phoenix Healthcare (6 facilities)
- Setting
- Urban
Part of Phoenix Healthcare
Phoenix Healthcare operates 6 nursing facilities across the United States. View all Phoenix Healthcare facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around The Lakes using Google Maps.
Other public records
- Workplace safety 1 OSHA workplace safety inspection since 2022, no violations cited
- Emergency In FEMA's high-risk flood area (Zone A)
Full public records, with dates and sources
Staff pay and workplace safety
Federal records about how the employer here treats its staff.
OSHA workplace safety inspections
OSHA inspects workplaces for staff safety, such as lifting, needles, chemicals and workplace violence. It does not inspect resident care.
- Apr 8, 2022: monitoring inspection, partial (health). Case closed Jul 15, 2022. No violations cited. OSHA record. OSHA recorded the employer as The Lakes Care Center.
Source: U.S. Department of Labor OSHA enforcement data, as of Oct 15, 2026, inspections since 2016. Penalties can change while a case is open or contested.
Location and nearby care
- Nearest hospital with an emergency room
- Lakeside Women'S Hospital, A Member Of Integris He, Oklahoma City. 2.2 miles away, straight line.
- Nearest Medicare nursing home
- St. Ann's Skilled Nursing and Therapy, Oklahoma City. 1.6 miles away, straight line.
- Nearest home health agency office
- Elite Home Care, LLC, Oklahoma City. 1.4 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 1.5 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 73132 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Fkc - Lake Hefner Dialysis, Warr Acres, 1.5 miles away, straight line (CMS rating 3 of 5 stars)
Midtown Home Dialysis LLC, Oklahoma City, 2.7 miles away, straight line
Okc Home Dialysis, Oklahoma City, 2.7 miles away, straight line (CMS rating 2 of 5 stars) - Hospice
- 37 Medicare hospices tell CMS they serve ZIP code 73132.
Enhabit Hospice, office in Oklahoma City, 2.5 miles away, straight line
Bristol Hospice-Oklahoma, L.L.C., office in Oklahoma City, 2.5 miles away, straight line (CMS family survey rating 2 of 5 stars)
Integris Hospice House, office in Oklahoma City, 2.5 miles away, straight line (CMS family survey rating 4 of 5 stars) - Nearest geriatric medicine practice
- Long Term Care Specialists, Inc, Oklahoma City. 2.0 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Zone A: 1% annual chance flood area (high risk); no base flood elevation set. This is inside FEMA's Special Flood Hazard Area, where flood insurance is required for federally backed mortgages. (FEMA flood map)
- FEMA National Risk Index
- Overall: very low. By hazard: hurricane very low, inland flooding very low, wildfire very low, tornado relatively moderate, heat wave relatively moderate, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | See above |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | No plain statements of services found |
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Frequently asked questions
Is The Lakes a good nursing home?
CMS gives The Lakes an overall rating of 1 out of 5 stars, including 4/5 for staffing and 2/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is The Lakes staffed?
The Lakes reports 4.86 total nurse hours per resident per day, compared with the Oklahoma average of 3.84.
Has The Lakes had inspection problems?
Its most recent CMS inspection cited 11 deficiencies.
How many beds does The Lakes have?
The Lakes is certified for 120 beds.