Nursing home
Phoenix of Maple Heights
19900 Clare Ave, Maple Heights, OH 44137 · Map
For profit - Limited Liability company · 99 certified beds
Phoenix of Maple Heights is a Medicare-certified nursing home in Maple Heights, Ohio. CMS rates it 2 out of 5 stars overall (1/5 for staffing, 1/5 for health inspections). Nurse staffing is 3.26 hours per resident per day, below the Ohio average of 3.72. Its most recent inspection on Jun 13, 2024 cited 20 deficiencies.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Phoenix of Maple Heights compares
This facility vs. the Ohio and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Ohio avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.26 | 3.72 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.33 | 0.63 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 2.02 | 2.14 | 2.34 | below avg |
| Nursing staff turnover | 53.5% | 49.8% | 46.4% | above avg |
| Deficiencies cited, last inspection | 20.0 | 10.2 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
- Every deficiency from the June 13, 2024 inspection was corrected by August 13, 2024
What inspectors found at Phoenix of Maple Heights
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies · Jun 13, 2024 · Full report (PDF) - Potential for harm
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Infection Control Deficiencies · Jun 13, 2024 · Full report (PDF) - Potential for harm
Implement a program that monitors antibiotic use.
Infection Control Deficiencies · Jun 13, 2024 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Jun 13, 2024 · Full report (PDF) - Potential for harm
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Administration Deficiencies · Jun 13, 2024 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nursing and Physician Services Deficiencies · Jun 13, 2024 · Full report (PDF) - Potential for harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Jun 13, 2024 · Full report (PDF) - Potential for harm
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies · Jun 13, 2024 · Full report (PDF) - Potential for harm
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies · Jun 13, 2024 · Full report (PDF) - Potential for harm
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies · Jun 13, 2024 · Full report (PDF) - Potential for harm
Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental Deficiencies · Jun 13, 2024 · Full report (PDF) - Potential for harm
Provide routine and 24-hour emergency dental care for each resident.
Quality of Life and Care Deficiencies · Jun 13, 2024 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 19900 Clare Ave
Maple Heights, OH 44137 - CMS certification #
- 365520
- Ownership
- For profit - Limited Liability company
- Certified beds
- 99
- Avg residents/day
- 92.5
- Provider type
- Medicare and Medicaid
- First certified
- 1980-04-15
- Setting
- Urban
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Phoenix of Maple Heights using Google Maps.
Other public records
Full public records, with dates and sources
Location and nearby care
- Nearest hospital with an emergency room
- Marymount Hospital, Garfield Heights. 3.0 miles away, straight line. CMS overall hospital rating: 5 of 5 stars.
- Nearest Medicare nursing home
- Suburban Healthcare and Rehabilitation, North Randall. 1.1 miles away, straight line.
- Nearest home health agency office
- A Better Alternative To Senior Care, Inc, Maple Heights. 0.5 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walgreens. 1.8 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 44137 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Fmc Ohio Renal Care Group Southpointe, Beachwood, 1.8 miles away, straight line (CMS rating 3 of 5 stars)
Center For Dialysis Care, Warrensville, Warrensville Heights, 2.0 miles away, straight line (has a shift starting after 5 pm; CMS rating 1 of 5 stars)
Fresenius Kidney Care North Randall, Bedford Heights, 2.1 miles away, straight line (has a shift starting after 5 pm; CMS rating 1 of 5 stars) - Hospice
- 24 Medicare hospices tell CMS they serve ZIP code 44137.
Harmony Hospice Care, office in Beachwood, 3.7 miles away, straight line (CMS family survey rating 2 of 5 stars)
Crossroads Hospice Of Cleveland, LLC, office in Valley View, 4.4 miles away, straight line (CMS family survey rating 3 of 5 stars)
Echo Hospice Of Cleveland LLC, office in Independence, 5.7 miles away, straight line - Nearest geriatric medicine practice
- Pai Participant 1 LLC, Maple Heights. 0.0 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane very low, inland flooding relatively low, wildfire very low, tornado relatively moderate, heat wave relatively moderate, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Only cases that look tied to an earlier operator (not shown) |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | No plain statements of services found |
Looking for assisted living or memory care instead?
Frequently asked questions
Is Phoenix of Maple Heights a good nursing home?
CMS gives Phoenix of Maple Heights an overall rating of 2 out of 5 stars, including 1/5 for staffing and 1/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Phoenix of Maple Heights staffed?
Phoenix of Maple Heights reports 3.26 total nurse hours per resident per day, compared with the Ohio average of 3.72.
Has Phoenix of Maple Heights had inspection problems?
Its most recent CMS inspection cited 20 deficiencies.
How many beds does Phoenix of Maple Heights have?
Phoenix of Maple Heights is certified for 99 beds.