Nursing home
Ontario Center for Rehabilitation and Healthcare
3062 County Complex Drive, Canandaigua, NY 14424 · Map
For profit - Limited Liability company · Part of Centers Health Care (35 facilities) · 98 certified beds
Ontario Center for Rehabilitation and Healthcare is a Medicare-certified nursing home in Canandaigua, New York. CMS rates it 1 out of 5 stars overall (1/5 for staffing, 1/5 for health inspections). Nurse staffing is 3.05 hours per resident per day, below the New York average of 3.65. Its most recent inspection on Jan 31, 2025 cited 15 deficiencies. Note: it carries a CMS abuse icon.
- CMS abuse iconThis facility has an active abuse icon on its CMS record.
- 1 fine totaling $117,878In CMS records: 1 total penalty.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Ontario Center for Rehabilitation and Healthcare compares
This facility vs. the New York and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | New York avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.05 | 3.65 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.35 | 0.70 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 1.89 | 2.18 | 2.34 | below avg |
| Nursing staff turnover | 81.4% | 40.5% | 46.4% | above avg |
| Deficiencies cited, last inspection | 15.0 | 7.6 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
- Every deficiency from the March 17, 2026 inspection was corrected by June 5, 2026
Penalties in CMS records: 1 fine totaling $117,878, 1 total penalty.
What inspectors found at Ontario Center for Rehabilitation and Healthcare
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental Deficiencies · Mar 17, 2026 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Mar 17, 2026 · Full report (PDF) - Potential for harm
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies · Mar 17, 2026 · Full report (PDF) - Potential for harm
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies · Mar 17, 2026 · Full report (PDF) - Potential for harm
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies · Mar 17, 2026 · Full report (PDF)
Show all 12 deficiencies
- Immediate jeopardy
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Jan 31, 2025 · Full report (PDF) - Actual harm
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies · Jan 31, 2025 · Full report (PDF) - Actual harm
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies · Jan 31, 2025 · Full report (PDF) - Potential for harm
Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental Deficiencies · Jan 31, 2025 · Full report (PDF) - Potential for harm
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies · Jan 31, 2025 · Full report (PDF) - Potential for harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Jan 31, 2025 · Full report (PDF) - Potential for harm
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · Jan 31, 2025 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 3062 County Complex Drive
Canandaigua, NY 14424 - CMS certification #
- 335564
- Ownership
- For profit - Limited Liability company
- Certified beds
- 98
- Avg residents/day
- 93.9
- Provider type
- Medicare and Medicaid
- First certified
- 1977-01-01
- Chain
- Centers Health Care (35 facilities)
- Setting
- Urban
Part of Centers Health Care
Centers Health Care operates 35 nursing facilities across the United States. View all Centers Health Care facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Ontario Center for Rehabilitation and Healthcare using Google Maps.
Other public records
Full public records, with dates and sources
Location and nearby care
- Nearest hospital with an emergency room
- F F Thompson Hospital, Canandaigua. 3.9 miles away, straight line. CMS overall hospital rating: 2 of 5 stars.
- Nearest Medicare nursing home
- Elm Manor Nursing and Rehabilitation Center, Canandaigua. 3.7 miles away, straight line.
- Nearest home health agency office
- Hcr / Hcr Home Care Chha (Rochester), Rochester. 25.3 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walmart Pharmacy. 1.5 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 14424 as micropolitan (micropolitan core).
- Dialysis within 15 miles
- Geneva General Hospital, Geneva, 11.5 miles away, straight line (has a shift starting after 5 pm; CMS rating 2 of 5 stars)
Fresenius Kidney Care - Newark, Newark, 12.6 miles away, straight line (CMS rating 2 of 5 stars)
Fms-Eastview, Victor, 14.1 miles away, straight line (CMS rating 2 of 5 stars) - Hospice
- 3 Medicare hospices tell CMS they serve ZIP code 14424.
- Nearest geriatric medicine practice
- Highland Hospital Of Rochester, Canandaigua. 4.3 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- FEMA has a flood map for this community (effective February 27, 1984), but it is not in FEMA's digital flood map data, so the zone at this address could not be read. FEMA's Map Service Center has the map. (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane relatively low, inland flooding relatively moderate, wildfire relatively low, tornado relatively low, heat wave relatively low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| New York State Department of Health kitchen inspections | Oct 15, 2026 | No kitchen matched |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here relatively low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
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Frequently asked questions
Is Ontario Center for Rehabilitation and Healthcare a good nursing home?
CMS gives Ontario Center for Rehabilitation and Healthcare an overall rating of 1 out of 5 stars, including 1/5 for staffing and 1/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Ontario Center for Rehabilitation and Healthcare staffed?
Ontario Center for Rehabilitation and Healthcare reports 3.05 total nurse hours per resident per day, compared with the New York average of 3.65.
Has Ontario Center for Rehabilitation and Healthcare had inspection problems?
Its most recent CMS inspection cited 15 deficiencies.
How many beds does Ontario Center for Rehabilitation and Healthcare have?
Ontario Center for Rehabilitation and Healthcare is certified for 98 beds.