Nursing home
Norwich Rehabilitation & Nursing Center
88 Calvary Drive, Norwich, NY 13815 · Map
For profit - Limited Liability company · Part of Personal Healthcare Management (19 facilities) · 80 certified beds
Norwich Rehabilitation & Nursing Center is a Medicare-certified nursing home in Norwich, New York. CMS rates it 3 out of 5 stars overall (3/5 for staffing, 3/5 for health inspections). Nurse staffing is 3.61 hours per resident per day, below the New York average of 3.65. Its most recent inspection on Aug 1, 2025 cited 6 deficiencies.
- 7 fines totaling $63,215In CMS records: 7 total penalties.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Norwich Rehabilitation & Nursing Center compares
This facility vs. the New York and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | New York avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.61 | 3.65 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.78 | 0.70 | 0.68 | above avg |
| Aide staffing (hrs/resident/day) | 1.97 | 2.18 | 2.34 | below avg |
| Nursing staff turnover | 68.0% | 40.5% | 46.4% | above avg |
| Deficiencies cited, last inspection | 6.0 | 7.6 | 9.5 | below avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
- Every deficiency from the August 1, 2025 inspection was corrected by September 30, 2025
Penalties in CMS records: 7 fines totaling $63,215, 7 total penalties.
What inspectors found at Norwich Rehabilitation & Nursing Center
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies · Aug 1, 2025 · Full report (PDF) - Potential for harm
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies · Aug 1, 2025 · Full report (PDF) - Potential for harm
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · Aug 1, 2025 · Full report (PDF) - Potential for harm
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies · Aug 1, 2025 · Full report (PDF) - Potential for harm
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Aug 1, 2025 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies · Aug 1, 2025 · Full report (PDF) - Immediate jeopardy
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies · Dec 3, 2024 · Full report (PDF) - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Jan 9, 2024 · Full report (PDF) - Potential for harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Jan 9, 2024 · Full report (PDF) - Potential for harm
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Jan 9, 2024 · Full report (PDF) - Potential for harm
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies · Jan 9, 2024 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Jul 9, 2021
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 88 Calvary Drive
Norwich, NY 13815 - CMS certification #
- 335759
- Ownership
- For profit - Limited Liability company
- Certified beds
- 80
- Avg residents/day
- 79.0
- Provider type
- Medicare and Medicaid
- First certified
- 1992-06-16
- Chain
- Personal Healthcare Management (19 facilities)
- Setting
- Rural
Part of Personal Healthcare Management
Personal Healthcare Management operates 19 nursing facilities across the United States. View all Personal Healthcare Management facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Norwich Rehabilitation & Nursing Center using Google Maps.
Other public records
- Website says Works with hospice, diabetes care
- Staff pay 2 federal wage cases with violations found, since 2017
- Workplace safety 2 OSHA workplace safety inspections since 2021, 2 violations cited
Full public records, with dates and sources
Care and services
From the community’s website
What Norwich Rehabilitation & Nursing Center says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
Staff pay and workplace safety
Federal records about how the employer here treats its staff.
Federal wage and hour cases
The Department of Labor checks that staff are paid minimum wage and overtime as the law requires.
- Findings for Aug 13, 2022 to Aug 10, 2024. Violations found: Child labor. Civil money penalties assessed: $4,103. Employer as DOL recorded it: Norwich Nursing and Rehabilitation (Norwich Operating Co, LLC). Case 1995329.
- Findings for Nov 18, 2017 to Nov 16, 2019. Violations found: Overtime. Back wages: $131 owed to 4 employees. Employer as DOL recorded it: Norwich Rehabilitation & Nursing Center (Norwich Operating Co, LLC). Case 1898502.
Source: U.S. Department of Labor, Wage and Hour Division enforcement data, loaded Oct 15, 2026. Concluded cases only. The dates are the period in which DOL found violations, not when the case opened or closed. Back wages are what the employer agreed to pay; penalties are what DOL assessed. DOL does not publish a page for each case, so search the dataset by case number.
OSHA workplace safety inspections
OSHA inspects workplaces for staff safety, such as lifting, needles, chemicals and workplace violence. It does not inspect resident care.
- Apr 13, 2022: follow-up inspection, partial (health). Case closed Aug 26, 2022. No violations cited. OSHA record. OSHA recorded the employer as Norwich Operating Company.
- Jan 29, 2021: complaint inspection, partial (health). Case closed Aug 13, 2025. 2 violations cited (1 serious, 1 other). Penalties: $8,193 proposed, $4,916 now. OSHA record. OSHA recorded the employer as Norwich Operating Company.
Details
- Serious: Respiratory protection (respirators, N95 fit testing) (1910.134(f)(2)). Penalty $6,827 proposed, $4,916 now. To be fixed by Sep 16, 2021. Contested by the employer.
- Other than serious: Recording work-related injuries and illnesses (1904.7(b)(3)). Penalty $1,366 proposed, $0 now. Contested by the employer.
Source: U.S. Department of Labor OSHA enforcement data, as of Oct 15, 2026, inspections since 2016. Penalties can change while a case is open or contested.
Location and nearby care
- Nearest hospital with an emergency room
- Chenango Memorial Hospital, Norwich. 0.4 miles away, straight line. CMS overall hospital rating: 2 of 5 stars.
- Nearest Medicare nursing home
- Valley View Manor Nursing Home, Norwich. 1.1 miles away, straight line.
- Nearest home health agency office
- Hcr / Hcr Home Care Chha (Oneonta), Oneonta. 22.9 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walgreens. 0.8 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 13815 as small town (small town core).
- Dialysis within 15 miles
- Chenango Dialysis Center, Norwich, 1.1 miles away, straight line (CMS rating 3 of 5 stars)
- Hospice
- 1 Medicare hospice tells CMS it serves ZIP code 13815.
Hospice & Palliative Care Of Chenango County Inc., office in Norwich, 0.8 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- Nirav Agrawal, Cooperstown. 32.5 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively high. By hazard: hurricane relatively low, inland flooding very high, wildfire very low, tornado relatively moderate, heat wave very low, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | See above |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | See above |
| New York State Department of Health kitchen inspections | Oct 15, 2026 | No kitchen matched |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
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Frequently asked questions
Is Norwich Rehabilitation & Nursing Center a good nursing home?
CMS gives Norwich Rehabilitation & Nursing Center an overall rating of 3 out of 5 stars, including 3/5 for staffing and 3/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Norwich Rehabilitation & Nursing Center staffed?
Norwich Rehabilitation & Nursing Center reports 3.61 total nurse hours per resident per day, compared with the New York average of 3.65.
Has Norwich Rehabilitation & Nursing Center had inspection problems?
Its most recent CMS inspection cited 6 deficiencies.
How many beds does Norwich Rehabilitation & Nursing Center have?
Norwich Rehabilitation & Nursing Center is certified for 80 beds.