Lilisity

Nursing home

Norwich Rehabilitation & Nursing Center

88 Calvary Drive, Norwich, NY 13815 · Map
For profit - Limited Liability company · Part of Personal Healthcare Management (19 facilities) · 80 certified beds

Medicare and Medicaid certified
Is this your facility? Claim this listing

Norwich Rehabilitation & Nursing Center is a Medicare-certified nursing home in Norwich, New York. CMS rates it 3 out of 5 stars overall (3/5 for staffing, 3/5 for health inspections). Nurse staffing is 3.61 hours per resident per day, below the New York average of 3.65. Its most recent inspection on Aug 1, 2025 cited 6 deficiencies.

3 out of 5Overall CMS rating
3 out of 5Health inspections
3 out of 5Staffing
80 bedsCertified beds
  • 7 fines totaling $63,215In CMS records: 7 total penalties.

CMS quality ratings

Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.

Overall rating3/5
Health inspections3/5
Staffing3/5
Quality measures4/5
Long-stay quality4/5
Short-stay quality3/5

How Norwich Rehabilitation & Nursing Center compares

This facility vs. the New York and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.

MetricThis facilityNew York avgNational avgCompared with the state
Total nurse staffing (hrs/resident/day)3.613.653.89below avg
RN staffing (hrs/resident/day)0.780.700.68above avg
Aide staffing (hrs/resident/day)1.972.182.34below avg
Nursing staff turnover68.0%40.5%46.4%above avg
Deficiencies cited, last inspection6.07.69.5below avg

Staffing

Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.

3.61Total nurse hrs/resident/day
0.78RN hrs/resident/day
0.87LPN hrs/resident/day
1.97Aide hrs/resident/day
2.76Weekend nurse hrs/resident/day

Staff turnover

Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.

Total nursing staff68.0%
Registered nurses80.0%
Administrator changes0 in last year

Recent health inspection

CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.

Aug 1, 2025Most recent inspection
6Deficiencies found
28Health inspection score
7Fines
  • Every deficiency from the August 1, 2025 inspection was corrected by September 30, 2025

Penalties in CMS records: 7 fines totaling $63,215, 7 total penalties.

What inspectors found at Norwich Rehabilitation & Nursing Center

Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.

  • Potential for harm

    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Resident Rights Deficiencies · Aug 1, 2025 · Full report (PDF)
  • Potential for harm

    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Nutrition and Dietary Deficiencies · Aug 1, 2025 · Full report (PDF)
  • Potential for harm

    Provide safe and appropriate respiratory care for a resident when needed.

    Quality of Life and Care Deficiencies · Aug 1, 2025 · Full report (PDF)
  • Potential for harm

    Provide enough food/fluids to maintain a resident's health.

    Quality of Life and Care Deficiencies · Aug 1, 2025 · Full report (PDF)
  • Potential for harm

    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Resident Assessment and Care Planning Deficiencies · Aug 1, 2025 · Full report (PDF)
Show all 12 deficiencies
  • Potential for harm

    Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

    Resident Rights Deficiencies · Aug 1, 2025 · Full report (PDF)
  • Immediate jeopardy

    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Resident Rights Deficiencies · Dec 3, 2024 · Full report (PDF)
  • Potential for harm

    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Nutrition and Dietary Deficiencies · Jan 9, 2024 · Full report (PDF)
  • Potential for harm

    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Quality of Life and Care Deficiencies · Jan 9, 2024 · Full report (PDF)
  • Potential for harm

    Respond appropriately to all alleged violations.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Jan 9, 2024 · Full report (PDF)
  • Potential for harm

    Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Quality of Life and Care Deficiencies · Jan 9, 2024 · Full report (PDF)
  • Potential for harm

    Provide and implement an infection prevention and control program.

    Infection Control Deficiencies · Jul 9, 2021

Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.

About this facility

Address
88 Calvary Drive
Norwich, NY 13815
CMS certification #
335759
Ownership
For profit - Limited Liability company
Certified beds
80
Avg residents/day
79.0
Provider type
Medicare and Medicaid
First certified
1992-06-16
Chain
Personal Healthcare Management (19 facilities)
Setting
Rural

Part of Personal Healthcare Management

Personal Healthcare Management operates 19 nursing facilities across the United States. View all Personal Healthcare Management facilities →

Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →

Report a wrong fact

Location and nearby

Explore the area around Norwich Rehabilitation & Nursing Center using Google Maps.

Other public records

  • Website says Works with hospice, diabetes care
  • Staff pay 2 federal wage cases with violations found, since 2017
  • Workplace safety 2 OSHA workplace safety inspections since 2021, 2 violations cited
Full public records, with dates and sources

Care and services

From the community’s website

What Norwich Rehabilitation & Nursing Center says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.

  • Offers hospice care on site or works with hospice providers. Hospice Care (page, checked Oct 15, 2026)
  • Offers diabetes care. Diabetes Management (page, checked Oct 15, 2026)

Staff pay and workplace safety

Federal records about how the employer here treats its staff.

Federal wage and hour cases

The Department of Labor checks that staff are paid minimum wage and overtime as the law requires.

  • Findings for Aug 13, 2022 to Aug 10, 2024. Violations found: Child labor. Civil money penalties assessed: $4,103. Employer as DOL recorded it: Norwich Nursing and Rehabilitation (Norwich Operating Co, LLC). Case 1995329.
  • Findings for Nov 18, 2017 to Nov 16, 2019. Violations found: Overtime. Back wages: $131 owed to 4 employees. Employer as DOL recorded it: Norwich Rehabilitation & Nursing Center (Norwich Operating Co, LLC). Case 1898502.

Source: U.S. Department of Labor, Wage and Hour Division enforcement data, loaded Oct 15, 2026. Concluded cases only. The dates are the period in which DOL found violations, not when the case opened or closed. Back wages are what the employer agreed to pay; penalties are what DOL assessed. DOL does not publish a page for each case, so search the dataset by case number.

OSHA workplace safety inspections

OSHA inspects workplaces for staff safety, such as lifting, needles, chemicals and workplace violence. It does not inspect resident care.

  • Apr 13, 2022: follow-up inspection, partial (health). Case closed Aug 26, 2022. No violations cited. OSHA record. OSHA recorded the employer as Norwich Operating Company.
  • Jan 29, 2021: complaint inspection, partial (health). Case closed Aug 13, 2025. 2 violations cited (1 serious, 1 other). Penalties: $8,193 proposed, $4,916 now. OSHA record. OSHA recorded the employer as Norwich Operating Company.
    Details
    • Serious: Respiratory protection (respirators, N95 fit testing) (1910.134(f)(2)). Penalty $6,827 proposed, $4,916 now. To be fixed by Sep 16, 2021. Contested by the employer.
    • Other than serious: Recording work-related injuries and illnesses (1904.7(b)(3)). Penalty $1,366 proposed, $0 now. Contested by the employer.

Source: U.S. Department of Labor OSHA enforcement data, as of Oct 15, 2026, inspections since 2016. Penalties can change while a case is open or contested.

Location and nearby care

Nearest hospital with an emergency room
Chenango Memorial Hospital, Norwich. 0.4 miles away, straight line. CMS overall hospital rating: 2 of 5 stars.
Nearest Medicare nursing home
Valley View Manor Nursing Home, Norwich. 1.1 miles away, straight line.
Nearest home health agency office
Hcr / Hcr Home Care Chha (Oneonta), Oneonta. 22.9 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
Nearest pharmacy
Walgreens. 0.8 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
Area
USDA classes ZIP code 13815 as small town (small town core).
Dialysis within 15 miles
Chenango Dialysis Center, Norwich, 1.1 miles away, straight line (CMS rating 3 of 5 stars)
Hospice
1 Medicare hospice tells CMS it serves ZIP code 13815.
Hospice & Palliative Care Of Chenango County Inc., office in Norwich, 0.8 miles away, straight line (CMS family survey rating 3 of 5 stars)
Nearest geriatric medicine practice
Nirav Agrawal, Cooperstown. 32.5 miles away, straight line. 1 geriatric medicine doctor listed there.

Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.

Emergency and natural hazard risk

Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.

Flood zone
Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
FEMA National Risk Index
Overall: relatively high. By hazard: hurricane relatively low, inland flooding very high, wildfire very low, tornado relatively moderate, heat wave very low, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)

A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.

What we checked

Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.

SourceData as ofWhat we found
U.S. Department of Labor wage and hour casesOct 15, 2026See above
OSHA workplace safety inspections since 2016Oct 15, 2026See above
New York State Department of Health kitchen inspectionsOct 15, 2026No kitchen matched
Hurricane evacuation zone mapsNot in a mapped zone
FEMA flood mapSee above
USDA wildfire riskApr 15, 2026Not shown: FEMA rates wildfire risk here very low
FEMA National Risk IndexSee above
CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmaciesSee above
HUD Multifamily Properties - AssistedJul 6, 2026Nothing on record
State Veterans Homes (NASVH directory)Sep 20, 2026Nothing on record
CMS Hospice - General InformationAug 19, 2026Nothing on record
CMS Home Health Care AgenciesMay 27, 2026Nothing on record
The community’s own websiteSee above

Looking for assisted living or memory care instead?

Frequently asked questions

Is Norwich Rehabilitation & Nursing Center a good nursing home?

CMS gives Norwich Rehabilitation & Nursing Center an overall rating of 3 out of 5 stars, including 3/5 for staffing and 3/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.

How is Norwich Rehabilitation & Nursing Center staffed?

Norwich Rehabilitation & Nursing Center reports 3.61 total nurse hours per resident per day, compared with the New York average of 3.65.

Has Norwich Rehabilitation & Nursing Center had inspection problems?

Its most recent CMS inspection cited 6 deficiencies.

How many beds does Norwich Rehabilitation & Nursing Center have?

Norwich Rehabilitation & Nursing Center is certified for 80 beds.