Nursing home
Highland Care Center
91 31 175Th Street, Jamaica, NY 11432 · Map
For profit - Corporation · 320 certified beds
Highland Care Center is a Medicare-certified nursing home in Jamaica, New York. CMS rates it 4 out of 5 stars overall (2/5 for staffing, 4/5 for health inspections). Nurse staffing is 2.95 hours per resident per day, below the New York average of 3.65. Its most recent inspection on Feb 6, 2024 cited 4 deficiencies.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Highland Care Center compares
This facility vs. the New York and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | New York avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 2.95 | 3.65 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.42 | 0.70 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 1.88 | 2.18 | 2.34 | below avg |
| Nursing staff turnover | 28.2% | 40.5% | 46.4% | below avg |
| Deficiencies cited, last inspection | 4.0 | 7.6 | 9.5 | below avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
What inspectors found at Highland Care Center
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies · Feb 6, 2024 · Full report (PDF) - Potential for harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Feb 6, 2024 · Full report (PDF) - Potential for harm
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Feb 6, 2024 · Full report (PDF) - Potential for harm
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies · Feb 6, 2024 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Dec 21, 2021
Show all 12 deficiencies
- Potential for harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Dec 21, 2021 - Potential for harm
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies · Dec 21, 2021 - Potential for harm
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies · Dec 21, 2021 - Potential for harm
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Dec 21, 2021 - Potential for harm
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Dec 21, 2021 - Potential for harm
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies · Dec 21, 2021 - Potential for harm
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies · May 13, 2019
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 91 31 175Th Street
Jamaica, NY 11432 - CMS certification #
- 335505
- Ownership
- For profit - Corporation
- Certified beds
- 320
- Avg residents/day
- 307.1
- Provider type
- Medicare and Medicaid
- First certified
- 1976-05-01
- Setting
- Urban
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Highland Care Center using Google Maps.
Other public records
- Website says Nurse 24 hours a day, transportation
- Staff pay 1 federal wage case with violations found, since 2014
- Workplace safety 2 OSHA workplace safety inspections since 2020, 5 violations cited
Full public records, with dates and sources
Care and services
From the community’s website
What Highland Care Center says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
Staff pay and workplace safety
Federal records about how the employer here treats its staff.
Federal wage and hour cases
The Department of Labor checks that staff are paid minimum wage and overtime as the law requires.
- Findings for Jul 4, 2014 to Jul 1, 2016. Violations found: Fair Labor Standards Act (pay and hours). Employer as DOL recorded it: Highland Care Center Inc. (Highland Care Center). Case 1780426.
Source: U.S. Department of Labor, Wage and Hour Division enforcement data, loaded Oct 15, 2026. Concluded cases only. The dates are the period in which DOL found violations, not when the case opened or closed. Back wages are what the employer agreed to pay; penalties are what DOL assessed. DOL does not publish a page for each case, so search the dataset by case number.
OSHA workplace safety inspections
OSHA inspects workplaces for staff safety, such as lifting, needles, chemicals and workplace violence. It does not inspect resident care.
- Mar 17, 2022: follow-up inspection, records only (health). Case closed Oct 5, 2022. 1 violation cited (1 other). Penalties: $0 proposed, $0 now. OSHA record. OSHA recorded the employer as Highland Care Center, INC.
Details
- Other than serious: COVID-19 rule for healthcare settings (1910.502(q)(2)(ii)). Penalty $0 proposed, $0 now.
- Apr 9, 2020: fatality or catastrophe inspection, partial (safety). Case closed Jul 27, 2021. 4 violations cited (3 serious, 1 other). Penalties: $23,133 proposed, $8,096 now. OSHA record. OSHA recorded the employer as Highland Care Center, INC.
Details
- Serious: Respiratory protection (respirators, N95 fit testing) (1910.134(c)(1)). Penalty $13,494 proposed, $8,096 now. To be fixed by Nov 20, 2020. Contested by the employer.
- Serious: Respiratory protection (respirators, N95 fit testing) (1910.134(e)(1)). Penalty $0 proposed, $0 now. To be fixed by Nov 20, 2020.
- Serious: Respiratory protection (respirators, N95 fit testing) (1910.134(f)(2)). Penalty $0 proposed, $0 now. To be fixed by Nov 20, 2020.
- Other than serious: Reporting a death, hospitalization, amputation or eye loss to OSHA (1904.39(a)(1)). Penalty $9,639 proposed, $0 now. To be fixed by Oct 8, 2020. Contested by the employer.
Source: U.S. Department of Labor OSHA enforcement data, as of Oct 15, 2026, inspections since 2016. Penalties can change while a case is open or contested.
Location and nearby care
- Nearest hospital with an emergency room
- Queens Hospital Center, Jamaica. 0.4 miles away, straight line. CMS overall hospital rating: 2 of 5 stars.
- Nearest Medicare nursing home
- Chapin Home for the Aging, Jamaica. 0.0 miles away, straight line.
- Nearest home health agency office
- Emerest Home Health Care Of Long Island, Flushing. 4.0 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Estates Pharmacy. 0.3 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 11432 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Davita Jamaica Hillside Dialysis, Jamaica, 0.3 miles away, straight line (CMS rating 5 of 5 stars)
Fmc - Freedom Center Of Queens, Fresh Meadows, 0.7 miles away, straight line (CMS rating 5 of 5 stars)
Fms-South Queens Dialysis Center, Jamaica, 0.9 miles away, straight line (has a shift starting after 5 pm; CMS rating 5 of 5 stars) - Hospice
- 8 Medicare hospices tell CMS they serve ZIP code 11432.
Comprehensive Comm Hospice Of Parker Jewish Inst, office in New Hyde Park, 5.3 miles away, straight line
Hospice Of New York, LLC, office in Long Island City, 7.7 miles away, straight line (CMS family survey rating 2 of 5 stars)
Calvary Home Health Agency And Hospice Care, office in Bronx, 9.5 miles away, straight line (CMS family survey rating 2 of 5 stars) - Nearest geriatric medicine practice
- Mohammad Rahman, MD, Jamaica. 0.2 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: very low. By hazard: hurricane relatively low, inland flooding very low, tornado very low, heat wave relatively low, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | See above |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | See above |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: no FEMA wildfire rating of moderate or higher here |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
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Frequently asked questions
Is Highland Care Center a good nursing home?
CMS gives Highland Care Center an overall rating of 4 out of 5 stars, including 2/5 for staffing and 4/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Highland Care Center staffed?
Highland Care Center reports 2.95 total nurse hours per resident per day, compared with the New York average of 3.65.
Has Highland Care Center had inspection problems?
Its most recent CMS inspection cited 4 deficiencies.
How many beds does Highland Care Center have?
Highland Care Center is certified for 320 beds.