Assisted Living
The Retreat
4075 Jackie Rd SE, Rio Rancho, NM 87124 · Map
Licensed for 60 residents
The Retreat is a state-licensed assisted living community in Rio Rancho, New Mexico. It is licensed for 60 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
State inspections
Latest survey report shown: May 5, 2022. See the record
License
Active, 60 residents
Assisted Living Facility 2171.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| The Retreat this community | 60 | Not published | Active | 3 deficiencies in 5 reports | |
| Retreat Villas | 0.0 mi | 28 | Not published | Active | 0 deficiencies in 0 reports |
| Retreat Gardens | 0.0 mi | 45 | Not published | Active | 0 deficiencies in 0 reports |
| Fairwinds Rio Rancho | 0.6 mi | 76 | Not published | Active | 10 deficiencies in 17 reports |
| Genney’s Senior Care | 0.6 mi | 7 | Not published | Active | 0 deficiencies in 24 reports |
State inspection record3 deficiencies in 5 reports
- NM license number
- 2171
- Licensed beds (state listing)
- 60
- Latest survey report shown
- May 5, 2022
- Survey reports posted
- 5
- Deficiencies cited
- 3
- Substantiated complaints
- 0
- Unsubstantiated complaints
- 3
Survey reports
- May 5, 2022: 3 deficiencies cited, complaint 55455 unsubstantiated, complaint 45355 unsubstantiated, complaint 58393 unsubstantiated report (Internet Archive copy of 9_8ENP11_05-05-22.pdf)
- Individual Service Plan (ISP). The rule: “An ISP shall be developed and implemented within ten (10) calendar days of admission for each resident residing in the facility.” 7.8.2.26 NMAC
- Custodial Drug Permits. The rule: “A facility with two (2) or more residents that is licensed pursuant to this rule and that assists with self-administration or safeguards medications for residents shall have a current custodial drug permit issued by the state board of pharmacy.” A034, 7.8.2.34 NMAC
- Housekeeping Services. The state found: “The facility failed to ensure that poisonous/harmful substances, chemicals, and cleaning supplies were stored in secure areas, not accessible to residents.” A038, 7.8.2.38 NMAC
- August 7, 2020 (Offsite Surveillance survey): no deficiencies cited report (Internet Archive copy of 8_XUI011_08-07-20.pdf)
- July 20, 2020 (offsite surveillance survey): no deficiencies cited report (Internet Archive copy of 7_XL7111_07-20-20.pdf)
- April 24, 2020 (Offsite Surveillance survey): no deficiencies cited report (Internet Archive copy of 6_22K011_04-24-20.pdf)
- March 30, 2020 (Offsite Surveillance survey): no deficiencies cited report (Internet Archive copy of 5_ZYS511_03-30-20.pdf)
The state’s listing for license 2171 (Internet Archive copy) →
New Mexico’s License Oversight Bureau posts each survey’s Statement of Deficiencies as a scanned PDF. We read the scans by OCR and show, for each report, the survey date, the kind of survey in the state’s words, each deficiency tag with the rule it cites and the state’s own one-sentence finding when OCR reads it whole. Each rule is named by its heading in New Mexico’s assisted living rules: 7.8.2 NMAC until June 30, 2024, and 8.370.14 NMAC (same section numbers) since July 1, 2024. The rules say: “If violations of this rule are cited, the facility will be provided with an official statement of deficiencies within 10 business days following the survey.” The facility’s plan of correction is printed in the right-hand column of the same report. The reports give no severity level for assisted living deficiencies, and the state’s site lists no fines or license actions. Revisit reports often repeat the complaint outcomes of the survey they follow up on; we count each complaint once. The state’s site (alf.hca.nm.gov) has not answered since at least September 2026, so we read the listing and reports from the Internet Archive’s copies, captured between January 16, 2026 and June 12, 2026. Reports the state posted after that are not shown. This community is licensed for 60 residents; larger communities are inspected and reported on more often, so read counts with size in mind. Source: New Mexico Health Care Authority, Division of Health Improvement, License Oversight Bureau, read October 16, 2026. The report itself is the official record. Always visit in person and ask the community about anything listed here.
License and ownershipActive license
- License type
- Assisted Living Facility
- License number
- 2171
- License status
- Active
- Licensed capacity
- 60
- County
- Sandoval County
State listing as of April 2026. New Mexico HCA assisted living directory, archived copy.
Source: New Mexico state licensing records (agency listing), retrieved 2026-04-21. Licensing status is a matter of public record; it is not a quality rating.
Paying with Medicaid and other programsHow Medicaid pays for care in New Mexico, and other programs
How Medicaid pays for care in New Mexico
- Turquoise Care Community Benefit (Agency-Based Community Benefit). Yes. New Mexico Medicaid's Community Benefit, provided through Turquoise Care managed care plans, lists assisted living as a covered service. (state page)
Ask the community whether it accepts Medicaid.
Questions to ask on a tour9 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- What does the base rate include, and when did rates last go up?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
- For what reasons can a resident be asked to leave?
- Is the apartment held during a hospital stay, and at what cost?
What we checked7 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| New Mexico Health Care Authority, Division of Health Improvement, License Oversight Bureau inspection records | Oct 16, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
Common questionsAnswers to 4 questions families ask
What type of care does The Retreat provide?
The Retreat is licensed by the state of New Mexico for assisted living in Rio Rancho, New Mexico. Its licensed capacity is 60 residents.
Does Lilisity rate The Retreat?
No. We publish state licensing details for The Retreat but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does The Retreat cost?
The Retreat does not publish its prices.
How do I contact The Retreat?
Use The Retreat's website, retreatnm.com/welcome, or visit at 4075 Jackie Rd SE, Rio Rancho, NM 87124.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid