33 Christian Avenue, Concord, NH 03301
Call Havenwood-Heritage Heights directly(603) 224-5363Havenwood-Heritage Heights is a Medicare-certified nursing home in Concord, New Hampshire. CMS rates it 5 out of 5 stars overall (5/5 for staffing, 4/5 for health inspections). Nurse staffing is 4.68 hours per resident per day, above the New Hampshire average of 3.88. Its most recent inspection on Mar 13, 2025 cited 2 deficiencies.
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars = highest quality.
This facility vs. the New Hampshire and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | New Hampshire avg | National avg | |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 4.68 | 3.88 | 3.89 | above avg |
| RN staffing (hrs/resident/day) | 0.98 | 0.74 | 0.68 | above avg |
| Aide staffing (hrs/resident/day) | 3.03 | 2.39 | 2.34 | above avg |
| Nursing staff turnover | 37.6% | 48.5% | 46.4% | below avg |
| Deficiencies cited, last inspection | 2.0 | 4.0 | 9.5 | below avg |
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is ~60%.
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
33 Christian Avenue
Concord, NH 03301
305016
Non profit - Corporation
70
67.5
Medicare and Medicaid
1969-07-08
Rural
Explore the area around Havenwood-Heritage Heights using Google Maps.
CMS gives Havenwood-Heritage Heights an overall rating of 5 out of 5 stars, including 5/5 for staffing and 4/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
Havenwood-Heritage Heights reports 4.68 total nurse hours per resident per day, compared with the New Hampshire average of 3.88.
Its most recent CMS inspection cited 2 deficiencies.
Havenwood-Heritage Heights is certified for 70 beds.
For admissions, availability and rehab questions, call (603) 224-5363. If a parent is leaving the hospital, the hospital discharge planner can also check which nursing homes have a bed.
