Assisted Living and Memory Care
The Indigo at New Bern
4522 Old Cherry Point Road, New Bern, NC 28560 · Map
Licensed for 72 residents · Jaybird Senior Living, Inc
The Indigo at New Bern is a state-licensed assisted living, memory care community in New Bern, North Carolina. It is licensed for 72 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
State inspections
Last state inspection: Jan 22, 2026. See the record
License
Active, 72 residents
Adult Care Home HAL-025-046. Licensee Jaybird Senior Living, Inc.
Nearest emergency room
7.5 miles
Carolina East Medical Center, rated 4 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| The Indigo at New Bern this community | 72 | Not published | Active | DHSR star rating 0 stars, 0 Type A, 0 Type B | |
| Homeplace of New Bern | 7.7 mi | 60 | Not published | Active | DHSR star rating 2 stars, 0 Type A, 0 Type B |
| Truewood by Merrill, New Bern | 8.4 mi | 55 | $3,200/mo | Active | DHSR star rating 3 stars, 0 Type A, 0 Type B |
| Truewood by Merrill, New Bern Memory Care | 8.4 mi | 25 | $3,200/mo | Active | DHSR star rating 3 stars, 0 Type A, 1 Type B |
| Navion of New Bern | 8.8 mi | 60 | Not published | Active | DHSR star rating 3 stars, 0 Type A, 0 Type B |
State inspection recordDHSR star rating 0 stars, 0 Type A, 0 Type B
- DHSR star rating
- 0 stars, score 69.50 issued September 29, 2026 after a monitoring visit
- Last state inspection
- January 22, 2026 (ACLS Follow-up)
- Inspections posted since October 15, 2023
- 9, 3 with no deficiencies cited
- Type A1 violations
- 0 death or serious harm, abuse, neglect or exploitation
- Type A2 violations
- 0 substantial risk of those
- Type B violations
- 0 detrimental to health, safety or welfare
- Other rules not met
- 0
- Penalties (last 36 months)
- 2, totaling $12,500
- No deficiencies cited at the last inspection (January 2026)
6 reports could not be read automatically; the counts above leave them out. Open them on the state’s site.
Penalties imposed by DHSR
- November 7, 2025: $2,000, Level A2, 10A NCAC 13F .0305 (h)(4) Physical Environment (inspection June 19, 2025, report). Paid in Full
- September 18, 2024: $10,500, Level A2, 10A NCAC 13F .0902(b) Health Care (inspection May 10, 2024). Paid in Full
Inspections since October 15, 2023
- January 22, 2026: ACLS Follow-up, no deficiencies cited.
- September 26, 2025: ACLS Follow-up, deficiencies cited. Report
- August 19, 2025: Constr Biennial Follow-up, deficiencies cited. Report
- June 19, 2025: ACLS Annual, Complaint, and Follow-up, deficiencies cited. Report
- June 9, 2025: DSS Complaint Investigation, deficiencies cited. Report
Show all 9
Read every report on the state’s site → · DHSR star rating worksheet
What these terms mean
The DHSR star rating is the state's rating, not ours. DHSR: each facility “begins with a base score of 100 points. Based on the facility's compliance or non-compliance with rule areas during inspections, the facility earns merit or demerit points which are added or subtracted from the 100 base points.” Scale: 4 stars = 100 or more points on two consecutive annual surveys; 3 stars = 90.0 to 99.9 points (or 100 or more on one annual inspection); 2 stars = 80.0 to 89.9; 1 star = 70.0 to 79.9; 0 stars = 69.9 or lower.
DHSR: “months will typically pass between inspections and much could change for the better or worse in a facility between inspections. Therefore, it is advised that consumers visit the facility themselves before making such an important decision.”
Type A1 violation: “a violation by a facility of applicable laws and regulations governing a facility which results in death or serious physical harm, abuse, neglect, or exploitation of a resident.”
Type A2 violation: “a violation by a facility of applicable laws and regulations governing the licensure of a facility which results in substantial risk that death or serious physical harm, abuse, neglect, or exploitation will occur.”
Type B violation: “a violation by a facility of applicable laws and regulations governing a facility which is detrimental to the health, safety, or welfare of any resident, but which does not result in substantial risk that death or serious physical harm, abuse, neglect, or exploitation will occur.” There is no fine for a Type B violation; an “Unabated B” is one not corrected within 45 days, which can be fined up to $400 a day.
A deficiency cited without a violation type is a rule not met that DHSR did not classify as a Type A or Type B violation.
IDR pending means the facility asked for Informal Dispute Resolution, “a process that gives a facility the opportunity to dispute all or some of the findings of a state inspection.”
DHSR posts Statements of Deficiencies for inspections since November 1, 2014 where deficiencies were found; inspections with no deficiencies are listed as “No Deficiencies Cited” without a report. Violation counts cover inspections since October 15, 2023 and are read from DHSR’s reports; penalties cover the last 36 months. This home is licensed for 72 residents; larger homes are inspected and reported on more often, so read counts with size in mind. Source: North Carolina Division of Health Service Regulation, Adult Care Licensure Section, data as of October 15, 2026. Always visit in person and ask the community and the county Department of Social Services adult home specialist about anything listed here.
License and ownershipActive license, licensee Jaybird Senior Living, Inc
- License type
- Adult Care Home
- License number
- HAL-025-046
- License status
- Active
- Licensed capacity
- 72
- Licensee
- Jaybird Senior Living, Inc
- County
- Craven County
Source: North Carolina state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Paying with Medicaid and other programsHow Medicaid pays for care in North Carolina, and other programs
How Medicaid pays for care in North Carolina
- NC Medicaid Personal Care Services (PCS). Yes. NC Medicaid's Personal Care Services benefit covers hands-on personal care for eligible residents of licensed adult care homes. (state page)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 7.5 mi, nursing home 3.3 mi, pharmacy 4.8 mi
- Nearest hospital with an emergency room
- Carolina East Medical Center, New Bern. 7.5 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
- Nearest Medicare nursing home
- Riverpoint Crest Nursing and Rehabilitation Center, New Bern. 3.3 miles away, straight line.
- Nearest home health agency office
- Pruitthealth Home Health New Bern, New Bern. 7.4 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Trent East Pharmacy. 4.8 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 28560 as micropolitan (micropolitan core).
- Dialysis within 15 miles
- Fresenius Medical Care New Bern, New Bern, 7.7 miles away, straight line (CMS rating 5 of 5 stars)
Fmc Dialysis Of Craven County, New Bern, 7.7 miles away, straight line (CMS rating 4 of 5 stars) - Hospice
- 10 Medicare hospices tell CMS they serve ZIP code 28560.
Craven County Hospice, office in New Bern, 8.7 miles away, straight line (CMS family survey rating 5 of 5 stars)
Community Hospice LLC, office in New Bern, 8.7 miles away, straight line (CMS family survey rating 4 of 5 stars)
Hospice Of Pamlico County, Inc, office in Bayboro, 14.9 miles away, straight line - Nearest geriatric medicine practice
- Carteret Medical Group LLC, Newport. 17.5 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively high; outside FEMA's high-risk flood areas; in a hurricane evacuation zone
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Hurricane evacuation zone
- Zone C on the North Carolina Know Your Zone evacuation zones. (North Carolina Emergency Management, map updated Jun 5, 2026)
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- Wildfire risk to homes
- In James City, NC, risk to homes is greater than 61% of communities in North Carolina and 63% of communities nationwide. USDA rates the whole town or city, not this address. (USDA Forest Service, Wildfire Risk to Communities, April 2026)
- FEMA National Risk Index
- Overall: relatively high. By hazard: hurricane very high, inland flooding relatively low, coastal flooding relatively low, wildfire relatively moderate, tornado relatively high, heat wave relatively moderate, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in September 2025. What was it, and how was it fixed?
- This address is in a hurricane evacuation zone. Where do residents go in an evacuation, and how do you move them?
- What does the base rate include, and when did rates last go up?
- How many caregivers work in memory care during the day, the evening and overnight, and for how many residents?
- What dementia training does each caregiver get before working alone, and every year after?
- How do staff respond when a resident is agitated, frightened or tries to leave?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
What we checked13 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| North Carolina Division of Health Service Regulation, Adult Care Licensure Section inspection records | Oct 15, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Only cases that look tied to an earlier operator (not shown) |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | See above | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | See above |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
Common questionsAnswers to 4 questions families ask
What type of care does The Indigo at New Bern provide?
The Indigo at New Bern is licensed by the state of North Carolina for assisted living, memory care in New Bern, North Carolina. Its licensed capacity is 72 residents.
Does Lilisity rate The Indigo at New Bern?
No. We publish state licensing details for The Indigo at New Bern but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does The Indigo at New Bern cost?
Assisted Living in North Carolina typically starts at $3,700 to $6,000 a month. Based on 100 communities that publish prices. These are area figures, not this community's price. The Indigo at New Bern does not publish its prices.
How do I contact The Indigo at New Bern?
Use The Indigo at New Bern's website, jaybirdseniorliving.com/senior-living/north-carolina/new-bern/the-indigo-at-new-bern, or visit at 4522 Old Cherry Point Road, New Bern, NC 28560.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid