Assisted Living and Memory Care
Suite Living Senior Care of Cr
3501 Douglas Drive, Crystal, MN 55442 · Map
Licensed for 32 residents · SUITE LIVING SENIOR CARE OF CRYSTAL LLC
Suite Living Senior Care of Cr is a state-licensed assisted living, memory care community in Crystal, Minnesota. It is licensed for 32 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 32 residents
Assisted Living Facility Dementia Care 421979, current license dated Aug 2, 2025. Licensee SUITE LIVING SENIOR CARE OF CRYSTAL LLC.
Nearest emergency room
1.2 miles
North Memorial Health Hospital, rated 1 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Suite Living Senior Care of Cr this community | 32 | Not published | Active | 1 substantiated | |
| Golden Pond Crystal | 0.2 mi | 4 | Not published | Active | 0 substantiated |
| Atlantic Health | 0.2 mi | 5 | Not published | Active | 0 substantiated |
| Mayceekids Healthcare | 0.4 mi | 4 | Not published | Active | No record |
| Welcome Home Care | 0.4 mi | 4 | Not published | Active | No record |
State inspection record1 substantiated
- Last evaluation
- October 23, 2025
- Evaluations on record
- 2
- Investigations substantiated
- 1 kept 7 years
- Inconclusive
- 1 kept 4 years
- Unsubstantiated
- 1 kept 3 years
Most recent evaluation (October 23, 2025, state report T3JU11)
MDH: “On October 20, 2025, through October 23, 2025, the Minnesota Department of Health conducted a survey at the above provider, and the following correction orders are issued.”
Survey completed October 23, 2025: 3 correction orders
- Tag 480: 144G.41 Subdivision 1 Subd. 1a (a-b) Minimum requirements; required food services Level 2, widespread scope, scope/level letter F · correction period: Please refer to the FBEIR for any compliance dates
Details
Summary: MDH found the licensee failed to ensure food was prepared and served according to the Minnesota Food Code.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure food was prepared and served according to the Minnesota Food Code. This practice resulted in a level two violation (a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety, but was not likely to cause serious injury, impairment, or death), and was issued at a widespread scope (when problems are pervasive or represent a systemic failure that has [...]”
Rule cited: “(a) Except as provided in paragraph (b), food must be prepared and served according to the Minnesota Food Code, Minnesota Rules, chapter 4626. [...]”
- Tag 510: 144G.41 Subd. 3 Infection control program Level 2, widespread scope, scope/level letter F · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to establish and maintain an infection control program that complies with accepted health care, medical and nursing standards for infection control.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to establish and maintain an infection control program that complies with accepted health care, medical and nursing standards for infection control. The deficient practice had the potential to affect residents, employees, and visitors. [...]”
Rule cited: “(a) All assisted living facilities must establish and maintain an infection control program that complies with accepted health care, medical, and nursing standards for infection control. [...]”
- Tag 550: 144G.41 Subd. 7 Resident grievances; reporting maltreatment Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to post the required information related to the grievance procedure and contact information for the name, telephone number, and e-mail contact information for the individuals who are responsible for handling resident grievances.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to post the required information related to the grievance procedure and contact information for the name, telephone number, and e-mail contact information for the individuals who are responsible for handling resident grievances. This had the potential to affect all the licensee's current residents, staff, and visitors. [...]”
Rule cited: “All facilities must post in a conspicuous place information about the facilities' grievance procedure, and the name, telephone number, and email contact information for the individuals who are responsible for handling resident grievances. [...]”
From MDH’s letter: the letter says the facility is in substantial compliance.
Food and beverage inspection (included in this report): Food and beverage inspection report included
Total fines assessed, as printed in the letter: $500.00.
Earlier evaluations (1)
- September 6, 2023: report GXB611 · 1 correction order
Details
Survey completed September 6, 2023: 1 correction order
- Tag 680: 144G.42 Subd. 10 Disaster planning and emergency preparedness Level 2, widespread scope, scope/level letter F · correction period: Twenty-one
Details
Summary: MDH found the licensee failed to provide the minimum frequency of load test and inspection requirements for the permanent emergency power generator as part of the emergency plan to ensure the proper performance of the generator.
MDH’s finding, as written: “Based on the interview and record review, the licensee failed to provide the minimum frequency of load test and inspection requirements for the permanent emergency power generator as part of the emergency plan to ensure the proper performance of the generator. This had the potential to affect all residents, staff, and visitors of the licensee. [...]”
Rule cited: “(a) The facility must meet the following requirements: (1) have a written emergency disaster plan that contains a plan for evacuation, addresses elements of sheltering in place, identifies temporary relocation sites, and details staff assignments in the event [...]”
From MDH’s letter: the letter says the facility is in substantial compliance; MDH granted the assisted living license; no immediate fines.
- Tag 680: 144G.42 Subd. 10 Disaster planning and emergency preparedness Level 2, widespread scope, scope/level letter F · correction period: Twenty-one
Substantiated investigations (state reports)
- November 25, 2024 · report HL388604122M · MDH finding: Substantiated, individual responsibility
Details
Allegation, as written: “AP1 and AP2 emotionally abused the resident when they repeatedly ridiculed him, shamed him, and spoke to him in a disparaging manner when the resident requested assistance. As a result, the resident's mental health declined.”
“The Minnesota Department of Health determined abuse was substantiated.”
“AP1 and AP2 were responsible for the maltreatment.”
Summary: MDH looked into an allegation and found: abuse substantiated (individual responsibility).
MDH’s conclusion, as written: “The Minnesota Department of Health determined abuse was substantiated. AP1 and AP2 were responsible for the maltreatment. Recorded video showed AP1 and AP2 continually harassing the resident using disparaging, derogatory, and humiliating treatment of the resident while providing cares. In one instance, the resident was reduced to tears and was not toileted as he requested.”
Action taken by facility: “The facility updated the resident's care plan. AP1 and AP2 no longer work at the facility.”
Action taken by MDH: “The facility was found to be in noncompliance.”
Survey completed October 4, 2024: 2 correction orders
- Tag 620: 144G.42 Subd. 6 (a) / 626.557, Subd. 3 Compliance with requirements for reporting ma Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
Details
Summary: MDH found the facility failed to report an incident of suspected abuse to the Minnesota Adult Abuse Reporting Center (MARRC) within 24 hours of staff becoming aware of the incident for one of one resident, R2, reviewed.
MDH’s finding, as written: “Based on interview and record review, the facility failed to report an incident of suspected abuse to the Minnesota Adult Abuse Reporting Center (MARRC) within 24 hours of staff becoming aware of the incident for one of one resident, R2, reviewed. [...]”
Rule cited: “(a) The assisted living facility must comply with the requirements for the reporting of maltreatment of vulnerable adults in section 626.557. [...]”
- Tag 2360: 144G.91 Subd. 8 Freedom from maltreatment
Details
Summary: MDH found the facility failed to ensure one of two resident reviewed (R2) was free from maltreatment.
MDH’s finding, as written: “The facility failed to ensure one of two resident reviewed (R2) was free from maltreatment. Findings include: The Minnesota Department of Health (MDH) issued a determination maltreatment occurred, and individual(s)were responsible for the maltreatment, in connection with incidents which occurred at the facility. Please refer to the public maltreatment report for details.”
Rule cited: “Residents have the right to be free from physical, sexual, and emotional abuse; neglect; financial exploitation; and all forms of maltreatment covered under the Vulnerable Adults Act.”
- Tag 620: 144G.42 Subd. 6 (a) / 626.557, Subd. 3 Compliance with requirements for reporting ma Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
Inconclusive investigations (1)
- March 29, 2023 · report HL388604088M · MDH finding: Inconclusive
Details
Allegation, as written: “The Alleged Perpetrators (unknown facility staff, AP1 and AP2) abused a resident when AP1 and AP2 inappropriately transferred a resident with a mechanical lift, causing a broken bone in the resident's back. In addition, the facility neglected to provide appropriate care to the resident when the resident developed a stage four pressure ulcer, pneumonia, sepsis, and passed away.”
“The Minnesota Department of Health determined abuse and neglect were inconclusive.”
Summary: MDH looked into an allegation and found: abuse and neglect inconclusive.
MDH’s conclusion, as written: “The Minnesota Department of Health determined abuse and neglect were inconclusive. The resident's medical record contained conflicting documentation of whether the resident fell or not. The facility investigation did not identify AP1 or AP2, nor the date of an alleged fall. The resident did experience increased pain with repositioning, transfers, and recalled a moment when staff were assisting the resident with transfer/bed mobility and the pain began. The facility referred the resident to skilled nursing after a nurse identified a pressure ulcer. Although the resident received skilled nursing wound care three times per week, the wound progressed An equal opportunity employer. to a stage three. Staff stated they followed the service plan for repositioning, but the resident told family they were not providing repositioning. [...]”
Action taken by facility: “The facility investigated the allegation of the resident's fall.”
Action taken by MDH: “No further action taken at this time.”
Survey completed March 3, 2023: no correction orders issued.
Unsubstantiated investigations (1)
- November 25, 2024 · report HL388603783M · MDH finding: Not Substantiated
Details
Allegation, as written: “The facility neglected the resident after the resident fell and staff failed to assess or report the fall. Family later took the resident to the hospital where she was diagnosed with a hip fracture.”
“The Minnesota Department of Health determined neglect was not substantiated.”
Summary: MDH looked into an allegation and found: neglect not substantiated.
MDH’s conclusion, as written: “The Minnesota Department of Health determined neglect was not substantiated. The resident had an unwitnessed fall. After the fall, staff assessed the resident and documented the residents fall per protocol. After the resident had complaints of increasing pain, the resident went to the hospital for further evaluation and was diagnosed with a non-operable pelvic fracture. The resident returned to the facility three days later.”
Action taken by facility: “The facility assessed the resident after the fall, notified her family, and managed her pain. The facility reported increased pain and bruising to the family, initiating the resident's visit to urgent care. The resident's care plan was updated after her hospital stay and staff were trained regarding the resident's increased needs.”
Action taken by MDH: “No further action taken at this time.”
Survey completed October 4, 2024: 2 correction orders
- Tag 620: 144G.42 Subd. 6 (a) / 626.557, Subd. 3 Compliance with requirements for reporting ma Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
Details
Summary: MDH found the facility failed to report an incident of suspected abuse to the Minnesota Adult Abuse Reporting Center (MARRC) within 24 hours of staff becoming aware of the incident for one of one resident, R2, reviewed.
MDH’s finding, as written: “Based on interview and record review, the facility failed to report an incident of suspected abuse to the Minnesota Adult Abuse Reporting Center (MARRC) within 24 hours of staff becoming aware of the incident for one of one resident, R2, reviewed. [...]”
Rule cited: “(a) The assisted living facility must comply with the requirements for the reporting of maltreatment of vulnerable adults in section 626.557. [...]”
- Tag 2360: 144G.91 Subd. 8 Freedom from maltreatment
Details
Summary: MDH found the facility failed to ensure one of two resident reviewed (R2) was free from maltreatment.
MDH’s finding, as written: “The facility failed to ensure one of two resident reviewed (R2) was free from maltreatment. Findings include: The Minnesota Department of Health (MDH) issued a determination maltreatment occurred, and individual(s)were responsible for the maltreatment, in connection with incidents which occurred at the facility. Please refer to the public maltreatment report for details.”
Rule cited: “Residents have the right to be free from physical, sexual, and emotional abuse; neglect; financial exploitation; and all forms of maltreatment covered under the Vulnerable Adults Act.”
- Tag 620: 144G.42 Subd. 6 (a) / 626.557, Subd. 3 Compliance with requirements for reporting ma Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
What the levels and scopes mean (MDH’s words)
Level 2: “a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety, but was not likely to cause serious injury, impairment, or death”
Isolated scope: “when one or a limited number of residents are affected or one or a limited number of staff are involved, or the situation has occurred only occasionally”
Pattern scope: “when more than a limited number of residents are affected, more than a limited number of staff are involved, or the situation has occurred repeatedly; but is not found to be pervasive”
Widespread scope: “when problems are pervasive or represent a systemic failure that has affected or has the potential to affect a large portion or all of the residents”
Summaries are ours and are marked “Summary”; quoted text is MDH’s own, shortened where marked [...]. Read the full reports at the links above or search every report on MDH’s site.
What these terms mean
MDH: “An evaluation is a process regulated by the division to ensure licensees comply with the laws, rules, and certifications for the type of care and services authorized under their license/certification.”
“An investigation may occur when the division is notified that care and services are not being provided by licensees as required by law. This may include allegations of abuse, neglect, or financial misuse.”
For maltreatment, Minnesota law defines substantiated as “a preponderance of the evidence shows that an act that meets the definition of maltreatment occurred” and inconclusive as “less than a preponderance of evidence to show that maltreatment did or did not occur” (Minn. Stat. 626.5572).
Correction orders, as MDH explains on each state form: “Tag numbers have been assigned to Minnesota State Statutes for Assisted Living Facilities.” “The letter in the left column is used for tracking purposes and reflects the scope and level issued pursuant to 144G.31 subd. 1, 2, and 3.” MDH adds that there is no requirement to submit a plan of correction for violations of Minnesota state statutes.
MDH keeps investigation results for seven years when allegations are substantiated, four years when inconclusive, and three years when unsubstantiated, so the counts cover different periods. This community is licensed for 32 residents; larger communities are evaluated and reported on more often, so read counts with size in mind. Source: Minnesota Department of Health, Health Regulation Division, data as of September 28, 2026. Always visit in person and ask the community about anything listed here.
License and ownershipActive license, licensee SUITE LIVING SENIOR CARE OF CRYSTAL LLC
- License type
- Assisted Living Facility Dementia Care
- License number
- 421979
- License status
- Active
- Current license dated
- 2025-08-02
- Licensed capacity
- 32
- Licensee
- SUITE LIVING SENIOR CARE OF CRYSTAL LLC
- County
- Hennepin County
- Administrator/Authorized Agent
- Audrey McElwain
Source: Minnesota state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Administrator/Authorized Agent name from the Minnesota licensing record, as of Sep 9, 2026.
Paying with Medicaid and other programsHow Medicaid pays for care in Minnesota, and other programs
How Medicaid pays for care in Minnesota
- Elderly Waiver (EW), customized living services. Minnesota's Elderly Waiver, part of Medical Assistance (Minnesota Medicaid), can pay for "customized living" services, and a provider of those services must hold an assisted living license (or meet certain exceptions). You must qualify for Medical Assistance and need a nursing-home level of care. (state page)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 1.2 mi, nursing home 0.5 mi, pharmacy 1.6 mi
- Nearest hospital with an emergency room
- North Memorial Health Hospital, Robbinsdale. 1.2 miles away, straight line. CMS overall hospital rating: 1 of 5 stars. Location approximate.
- Nearest Medicare nursing home
- The Terrace at Crystal LLC, Crystal. 0.5 miles away, straight line.
- Nearest home health agency office
- Good Samaritan Society - Home Care, Robbinsdale. 1.3 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Hy-Vee Pharmacy. 1.6 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 55442 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Fmc Dialysis - Golden Valley, Golden Valley, 1.4 miles away, straight line (CMS rating 3 of 5 stars)
Fkc - Robbinsdale Dialysis, Robbinsdale, 1.4 miles away, straight line (CMS rating 2 of 5 stars)
Davita Robbinsdale Dialysis, Robbinsdale, 1.7 miles away, straight line (CMS rating 3 of 5 stars) - Hospice
- 17 Medicare hospices tell CMS they serve ZIP code 55442.
North Memorial Home Hlth Hospc, office in Robbinsdale, 1.6 miles away, straight line (CMS family survey rating 4 of 5 stars)
Moments Hospice, office in Golden Valley, 2.3 miles away, straight line (CMS family survey rating 1 of 5 stars)
Lifesprk Hospice LLC, office in Saint Louis Park, 4.1 miles away, straight line (CMS family survey rating 2 of 5 stars) - Nearest geriatric medicine practice
- Twin Cities Physicians Professional Corporation, Golden Valley. 1.9 miles away, straight line. 3 geriatric medicine doctors listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively low; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Zone X: 0.2% annual chance (500-year) flood area (moderate risk). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: inland flooding relatively low, wildfire very low, tornado relatively moderate, heat wave relatively moderate, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in November 2024. What was it, and how was it fixed?
- The current license dates from 2025. Has the owner or operator changed recently?
- What does the base rate include, and when did rates last go up?
- How many caregivers work in memory care during the day, the evening and overnight, and for how many residents?
- What dementia training does each caregiver get before working alone, and every year after?
- How do staff respond when a resident is agitated, frightened or tries to leave?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
What we checked11 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Minnesota Department of Health, Health Regulation Division inspection records | Sep 28, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
Common questionsAnswers to 4 questions families ask
What type of care does Suite Living Senior Care of Cr provide?
Suite Living Senior Care of Cr is licensed by the state of Minnesota for assisted living, memory care in Crystal, Minnesota. Its licensed capacity is 32 residents.
Does Lilisity rate Suite Living Senior Care of Cr?
No. We publish state licensing details for Suite Living Senior Care of Cr but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Suite Living Senior Care of Cr cost?
Assisted Living in Hennepin County typically starts at $2,500 to $4,400 a month. Based on 18 communities that publish prices. These are area figures, not this community's price. Suite Living Senior Care of Cr does not publish its prices.
How do I contact Suite Living Senior Care of Cr?
Visit Suite Living Senior Care of Cr at 3501 Douglas Drive, Crystal, MN 55442.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid