Assisted Living and Memory Care
Ksms Our House, 15th Avenue Nw
1313 15th Avenue Nw, Austin, MN 55912 · Map
Licensed for 89 residents · KSMS OUR HOUSE LLC
Ksms Our House, 15th Avenue Nw is a state-licensed assisted living, memory care community in Austin, Minnesota. It is licensed for 89 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 89 residents
Assisted Living Facility Dementia Care 423891, current license dated Feb 1, 2026. Licensee KSMS OUR HOUSE LLC.
Nearest emergency room
19.2 miles
Mayo Clinic Health System - Albert Lea And Austin, rated 5 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Ksms Our House, 15th Avenue Nw this community | 89 | Not published | Active | 0 substantiated | |
| Ksms Our House, 14th Street Nw | 0.8 mi | 20 | Not published | Active | 0 substantiated |
| Cedars of Austin | 0.9 mi | 140 | Not published | Active | 2 substantiated |
| Sacred Heart Assisted Living Apartments | 1.6 mi | 30 | Not published | Active | 0 substantiated |
| St Mark's Heritage Community | 2.0 mi | 54 | Not published | Active | 0 substantiated |
State inspection record0 substantiated
- Last evaluation
- November 6, 2025
- Evaluations on record
- 2
- Investigations substantiated
- 0 kept 7 years
- Inconclusive
- 1 kept 4 years
- Unsubstantiated
- 5 kept 3 years
Most recent evaluation (November 6, 2025, state report 02GP11)
MDH: “On November 3, 2025, through November 6, 2025, the Minnesota Department of Health conducted a full survey at the above provider and the following correction orders are issued.”
Survey completed November 6, 2025: 15 correction orders
- Tag 480: 144G.41 Subdivision 1 Subd. 1a (a-b) Minimum requirements; required food services Level 2, widespread scope, scope/level letter F · correction period: Please refer to the FBEIR for any compliance dates
Details
Summary: MDH found the licensee failed to ensure food was prepared and served according to the Minnesota Food Code.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure food was prepared and served according to the Minnesota Food Code. This practice resulted in a level two violation (a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety, but was not likely to cause serious injury, impairment, or death), and is issued at a widespread scope (when problems are pervasive or represent a systemic failure that has [...]”
Rule cited: “(a) Except as provided in paragraph (b), food must be prepared and served according to the Minnesota Food Code, Minnesota Rules, chapter 4626. [...]”
- Tag 485: 144G.41 Subdivision 1.a (a) Minimum requirements; required food services Level 1, widespread scope, scope/level letter C · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to ensure the assisted living contract did not require any resident to include and pay for meals as a part of their assisted living package fee.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure the assisted living contract did not require any resident to include and pay for meals as a part of their assisted living package fee. This had the potential to affect all residents of the facility. [...]”
Rule cited: “(a) All assisted living facilities must offer to provide or make available at least three nutritious meals daily with snacks available seven days per week, according to the recommended dietary allowances in the United States Department of Agriculture (USDA) [...]”
- Tag 660: 144G.42 Subd. 9 Tuberculosis prevention and control Level 2, isolated scope, scope/level letter D · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to establish and maintain a tuberculosis (TB) prevention and control program, based on the most current guidelines issued by the Centers for Disease Control and Prevention (CDC), which included a current two-step tuberculin skin test (TST) or other evidence of TB screening such as a blood test, for one of two employees (unlicensed personnel (ULP)-F).
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to establish and maintain a tuberculosis (TB) prevention and control program, based on the most current guidelines issued by the Centers for Disease Control and Prevention (CDC), which included a current two-step tuberculin skin test (TST) or other evidence of TB screening such as a blood test, for one of two employees (unlicensed personnel (ULP)-F). [...]”
Rule cited: “(a) The facility must establish and maintain a comprehensive tuberculosis infection control program according to the most current tuberculosis infection control guidelines issued by the United States Centers for Disease Control and Prevention (CDC), Division [...]”
- Tag 680: 144G.42 Subd. 10 Disaster planning and emergency preparedness Level 2, widespread scope, scope/level letter F · correction period: Twenty-one
Details
Summary: MDH found the licensee failed to have a written emergency preparedness (EP) plan with all the required content.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to have a written emergency preparedness (EP) plan with all the required content. This had the potential to affect all current residents, staff, and visitors. [...]”
Rule cited: “(a) The facility must meet the following requirements: (1) have a written emergency disaster plan that contains a plan for evacuation, addresses elements of sheltering in place, identifies temporary relocation sites, and details staff assignments in the event [...]”
- Tag 775: 144G.45 Subd. 2. (a) Fire protection and physical environment Level 2, widespread scope, scope/level letter F · fine: $500.00 assessed
Details
Summary: MDH found the licensee failed to comply with the current Minnesota Fire Code Provisions.
MDH’s finding, as written: “Based on observation and interview, the licensee failed to comply with the current Minnesota Fire Code Provisions. This had the potential to directly affect all residents, staff, and visitors. [...]”
Rule cited: “Each assisted living facility must comply with the State Fire Code in Minnesota Rules, chapter 7511, and:”
Show all 15
- Tag 780: 144G.45 Subd. 2 (a) (1) Fire protection and physical environment Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to provide smoke alarms that are interconnected so that the actuation of one alarm causes all alarms in the dwelling unit to actuate.
MDH’s finding, as written: “Based on observation and interview, the licensee failed to provide smoke alarms that are interconnected so that the actuation of one alarm causes all alarms in the dwelling unit to actuate. This deficient condition had the ability to affect all staff and residents. [...]”
Rule cited: “(a) Each assisted living facility must comply with the State Fire Code in Minnesota Rules, chapter 7511, and: (1) for dwellings or sleeping units, as defined in the State Fire Code: (i) provide smoke alarms in each room used for sleeping purposes; (ii) [...]”
- Tag 810: 144G.45 Subd. 2 (b-f) Fire protection and physical environment Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to develop the fire safety and evacuation plan with required content.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to develop the fire safety and evacuation plan with required content. This had the potential to directly affect all residents, staff, and visitors. [...]”
Rule cited: “(b) Each assisted living facility shall develop and maintain fire safety and evacuation plans. [...]”
- Tag 1060: 144G.52 Subd. 9 Emergency relocation Level 2, isolated scope, scope/level letter D
Details
Summary: MDH found the licensee failed to provide a written notice with the required content for an emergency relocation and failed to notify the Office of Ombudsman for Long-Term Care of the emergency relocation for one of one resident (R1).
MDH’s finding, as written: “Based on interview and record review, the licensee failed to provide a written notice with the required content for an emergency relocation and failed to notify the Office of Ombudsman for Long-Term Care of the emergency relocation for one of one resident (R1). [...]”
Rule cited: “(a) A facility may remove a resident from the facility in an emergency if necessary due to a resident's urgent medical needs or an imminent risk the resident poses to the health or safety of another facility resident or facility staff member. [...]”
- Tag 1330: 144G.60 Subd. 4 (b) Unlicensed personnel Level 2, isolated scope, scope/level letter D · correction period: Twenty-one (21) days
Details
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure training and competency evaluations were completed as required prior to providing direct care by one of two unlicensed personnel (ULP-E). [...]”
Rule cited: “(b) Unlicensed personnel performing delegated nursing tasks in an assisted living facility must: (1) have successfully completed training and demonstrated competency by successfully completing a written or oral test of the topics in section 144G.61, [...]”
- Tag 1790: 144G.71 Subd. 10 Medication management for residents who will Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to ensure the registered nurse (RN) trained and ensured competency for two of two employees (unlicensed personnel (ULP)-E, ULP-F) providing medications for residents with unplanned time away from home when the licensed nurse was not available.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure the registered nurse (RN) trained and ensured competency for two of two employees (unlicensed personnel (ULP)-E, ULP-F) providing medications for residents with unplanned time away from home when the licensed nurse was not available. [...]”
Rule cited: “(2) for unplanned time away, when the pharmacy is not able to provide the medications, a licensed nurse or unlicensed personnel shall provide medications in amounts and dosages needed for the length of the anticipated absence, not to exceed seven calendar [...]”
- Tag 1890: 144G.71 Subd. 20 Prescription drugs Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to ensure time sensitive medications had an opened date for one of one resident (R1) with insulin.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure time sensitive medications had an opened date for one of one resident (R1) with insulin. [...]”
Rule cited: “A prescription drug, prior to being set up for immediate or later administration, must be kept in the original container in which it was dispensed by the pharmacy bearing the original prescription label with legible information including the expiration or [...]”
- Tag 1960: 144G.72 Subd. 5 Documentation of administration of treatments Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to ensure treatment or therapies were administered as prescribed, or to document the reason they were not provided, for one of three residents (R1).
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure treatment or therapies were administered as prescribed, or to document the reason they were not provided, for one of three residents (R1). [...]”
Rule cited: “Each treatment or therapy administered by an assisted living facility must be in the resident record. [...]”
- Tag 2040: 144G.81 Subdivision 1 Fire protection and physical environment Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to provide a hazard vulnerability assessment or safety risk assessment of the physical environment with mitigation factors on and around the property for the facility.
MDH’s finding, as written: “Based on record review and interview, the licensee failed to provide a hazard vulnerability assessment or safety risk assessment of the physical environment with mitigation factors on and around the property for the facility. This deficient practice had the ability to affect all staff, residents, and visitors. [...]”
Rule cited: “An assisted living facility with dementia care must meet the requirements of section 144G.45 and the following additional requirements: (1) an assessment of safety risks must be performed on and around the property. [...]”
- Tag 2240: 144G.90 Subdivision 1 Assisted living bill of rights; notification Level 1, widespread scope, scope/level letter C · correction period: Twenty-One (21) days
Details
Summary: MDH found the licensee failed to ensure a written acknowledgement of receipt of the current assisted living bill of rights was obtained for three of three residents (R1, R2, R3).
MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure a written acknowledgement of receipt of the current assisted living bill of rights was obtained for three of three residents (R1, R2, R3). [...]”
Rule cited: “(a) An assisted living facility must provide the resident a written notice of the rights under section 144G.91 before the initiation of services to that resident. [...]”
- Tag 2320: 144G.91 Subd. 4 (b) Appropriate care and services Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to ensure medications were administered according to policy and accepted standards of practice by one of one unlicensed personnel (ULP-F) observed during insulin administration.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure medications were administered according to policy and accepted standards of practice by one of one unlicensed personnel (ULP-F) observed during insulin administration. [...]”
Rule cited: “(b) Residents have the right to receive health care and other assisted living services with continuity from people who are properly trained and competent to perform their duties and in sufficient numbers to adequately provide the services agreed to in the [...]”
From MDH’s letter: the letter says the facility is in substantial compliance.
Food and beverage inspection (included in this report): Food and beverage inspection report included
Fines assessed by MDH
- Tag 775 (144g.45 Subd.2. (a) - Fire Protection And PhysicalEnvironment): $500.00
Total fines assessed, as printed in the letter: $500.00.
Earlier evaluations (1)
- January 26, 2023: report NJNL11 · 33 correction orders
Details
Survey completed April 18, 2023: 7 correction orders
- Tag 480: 144G.41 Subd 1 (13) (i) (B) Minimum requirements (re-issued) scope/level letter F
Details
MDH’s finding, as written: “No further action required.”
Rule cited: “(13) offer to provide or make available at least the following services to residents: (B) food must be prepared and served according to the Minnesota Food Code, Minnesota Rules, chapter 4626; and”
- Tag 780: 144G.45 Subd. 2 (a) (1) Fire protection and physical environment (re-issued) scope/level letter F
Details
MDH’s finding, as written: “No further action required.”
Rule cited: “(a) Each assisted living facility must comply with the State Fire Code in Minnesota Rules, chapter 7511, and: (1) for dwellings or sleeping units, as defined in the State Fire Code: (i) provide smoke alarms in each room used for sleeping purposes; (ii) [...]”
- Tag 800: 144G.45 Subd. 2 (a) (4) Fire protection and physical environment (re-issued) scope/level letter F
Details
MDH’s finding, as written: “No further action required.”
Rule cited: “(4) keep the physical environment, including walls, floors, ceiling, all furnishings, grounds, systems, and equipment in a continuous state of good repair and operation with regard to the health, safety, comfort, and well-being of the residents in accordance [...]”
- Tag 1650: 144G.70 Subd. 4 (f) Service plan, implementation and revisions to (re-issued) Level 2, widespread scope, scope/level letter F
Details
Summary: MDH found the licensee failed to ensure the service plan included all required content for seven of seven residents (R2, R3, R5, R6, R24, R25 and R26).
MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure the service plan included all required content for seven of seven residents (R2, R3, R5, R6, R24, R25 and R26). [...]”
Rule cited: “(f) The service plan must include: (1) a description of the services to be provided, the fees for services, and the frequency of each service, according to the resident's current assessment and resident preferences; (2) the identification of staff or [...]”
- Tag 1940: 144G.72 Subd. 3 Individualized treatment or therapy managemen (re-issued) Level 2, isolated scope, scope/level letter D
Details
Summary: MDH found the licensee failed to develop an individualized treatment management plan to include all required content for one of four residents (R2).
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to develop an individualized treatment management plan to include all required content for one of four residents (R2). [...]”
Rule cited: “For each resident receiving management of ordered or prescribed treatments or therapy services, the assisted living facility must prepare and include in the service plan a written statement of the treatment or therapy services that will be provided to the [...]”
- Tag 1950: 144G.72 Subd. 4 Administration of treatments and therapy (re-issued) Level 2, isolated scope, scope/level letter D
Details
Summary: MDH found the licensee failed to ensure the registered nurse (RN) specified, in writing, specific instructions and documented those instructions in the resident record for one of two residents (R2).
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure the registered nurse (RN) specified, in writing, specific instructions and documented those instructions in the resident record for one of two residents (R2). [...]”
Rule cited: “Ordered or prescribed treatments or therapies must be administered by a nurse, physician, or other licensed health professional authorized to perform the treatment or therapy, or may be delegated or assigned to unlicensed personnel by the licensed health [...]”
- Tag 2040: 144G.81 Subdivision 1 Fire protection and physical environment (re-issued) scope/level letter F
Details
MDH’s finding, as written: “No further action required.”
Rule cited: “An assisted living facility with dementia care that has a secured dementia care unit must meet the requirements of section 144G.45 and the following additional requirements: (1) a hazard vulnerability assessment or safety risk must be performed on and around [...]”
Survey completed January 26, 2023: 26 correction orders
- Tag 250: 144G.20 Subdivision 1 Conditions Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to show they met the requirements of licensure, by attesting the managerial officials who oversaw the day-to-day operations understood applicable statutes and rules; nor developed and/or implemented current policies and procedures as required with records reviewed.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to show they met the requirements of licensure, by attesting the managerial officials who oversaw the day-to-day operations understood applicable statutes and rules; nor developed and/or implemented current policies and procedures as required with records reviewed. This had the potential to affect all residents, staff, and visitors. [...]”
Rule cited: “(a) The commissioner may refuse to grant a provisional license, refuse to grant a license as a result of a change in ownership, refuse to renew a license, suspend or revoke a license, or impose a conditional license if the owner, controlling individual, or [...]”
- Tag 460: 144G.41 Subdivision 1 Minimum requirements Level 2, widespread scope, scope/level letter F · correction period: Twenty-One (21) days
Details
Summary: MDH found the licensee failed to provide a means for independent residents to request assistance for
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to provide a means for independent residents to request assistance for health and safety needs 24 hours a day, seven days a week as required. This had the potential to affect all 11 independent residents living at the facility. [...]”
Rule cited: “(5) provide a means for residents to request assistance for health and safety needs 24 hours per day, seven days per week; (6) allow residents the ability to furnish and decorate the resident's unit within the terms of the assisted living contract; (7) permit [...]”
- Tag 480: 144G.41 Subd 1 (13) (i) (B) Minimum requirements Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to ensure food was prepared and served according to the Minnesota Food Code.
MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to ensure food was prepared and served according to the Minnesota Food Code. This practice resulted in a level two violation (a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety) and was issued at a widespread scope (when problems are pervasive or represent a systemic failure that has affected or has the potential to affect a large portion or all the [...]”
Rule cited: “(13) offer to provide or make available at least the following services to residents: (i) at least three nutritious meals daily with snacks available seven days per week, according to the recommended dietary allowances in the United States Department of [...]”
- Tag 630: 144G.42 Subd. 6 (b) Compliance with requirements for reporting ma Level 2, pattern scope, scope/level letter E · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to ensure an individual abuse prevention plan (IAPP) was developed to include the required content for all 11 independent residents and for one of four residents (R6) reviewed.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure an individual abuse prevention plan (IAPP) was developed to include the required content for all 11 independent residents and for one of four residents (R6) reviewed. [...]”
Rule cited: “(b) The facility must develop and implement an individual abuse prevention plan for each vulnerable adult. [...]”
- Tag 650: 144G.42 Subd. 8 Employee records Level 2, isolated scope, scope/level letter D · correction period: Twenty-One (21) days
Details
Summary: MDH found the licensee failed to ensure the employee record contained the required content for one of two employees (unlicensed personnel (ULP)-K).
MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure the employee record contained the required content for one of two employees (unlicensed personnel (ULP)-K). [...]”
Rule cited: “(a) The facility must maintain current records of each paid employee, each regularly scheduled volunteer providing services, and each individual contractor providing services. [...]”
Show all 26
- Tag 660: 144G.42 Subd. 9 Tuberculosis prevention and control Level 2, isolated scope, scope/level letter D · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to maintain a tuberculosis (TB) prevention program, based on the most current guidelines issued by the Centers for Disease Control and Prevention (CDC) which included documentation of a completed health
MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to maintain a tuberculosis (TB) prevention program, based on the most current guidelines issued by the Centers for Disease Control and Prevention (CDC) which included documentation of a completed health history and symptom screening for one of three employees (unlicensed personnel (ULP)-E). [...]”
Rule cited: “(a) The facility must establish and maintain a comprehensive tuberculosis infection control program according to the most current tuberculosis infection control guidelines issued by the United States Centers for Disease Control and Prevention (CDC), Division [...]”
- Tag 690: 144G.43 Subdivision 1 Resident record Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure entries in the resident's records were authenticated by the name and title of the person making the entry for four of four residents (R6, R5, R3, R2). [...]”
Rule cited: “(a) Assisted living facilities must maintain records for each resident for whom it is providing services. [...]”
- Tag 780: 144G.45 Subd. 2 (a) (1) Fire protection and physical environment Level 2, widespread scope, scope/level letter F · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to provide interconnected smoke alarms in a resident room.
MDH’s finding, as written: “Based on observation and interview, the licensee failed to provide interconnected smoke alarms in a resident room. This deficient condition had the potential to affect all staff, residents, and visitors. [...]”
Rule cited: “(a) Each assisted living facility must comply with the State Fire Code in Minnesota Rules, chapter 7511, and: (1) for dwellings or sleeping units, as defined in the State Fire Code: (i) provide smoke alarms in each room used for sleeping purposes; (ii) [...]”
- Tag 800: 144G.45 Subd. 2 (a) (4) Fire protection and physical environment Level 2, widespread scope, scope/level letter F · correction period: Two (2) days
Details
Summary: MDH found the licensee failed to maintain the physical environment, including walls, floors, ceiling, all furnishings, grounds, systems, and equipment in a continuous state of good repair and operation with regard to the health, safety, comfort, and well-being of the residents.
MDH’s finding, as written: “Based on observation and interview, the licensee failed to maintain the physical environment, including walls, floors, ceiling, all furnishings, grounds, systems, and equipment in a continuous state of good repair and operation with regard to the health, safety, comfort, and well-being of the residents. This deficient condition had the potential to affect all staff, residents, and visitors. [...]”
Rule cited: “(4) keep the physical environment, including walls, floors, ceiling, all furnishings, grounds, systems, and equipment in a continuous state of good repair and operation with regard to the health, safety, comfort, and well-being of the residents in accordance [...]”
- Tag 930: 144G.50 Subd. 2 (d-e; 1-4) Contract information Level 1, widespread scope, scope/level letter C · correction period: Twenty-One (21) days
Details
Summary: MDH found the licensee failed to execute a written contract with the required content for five of five residents (R4, R5, R6, R2, R3).
MDH’s finding, as written: “Based on interview and record review, the licensee failed to execute a written contract with the required content for five of five residents (R4, R5, R6, R2, R3). This practice resulted in a level one violation (a violation that has no potential to cause more than a minimal impact on the resident and does not affect health or safety) and was issued at a widespread scope (when problems are pervasive or represent a systemic failure that has affected or has potential to affect a large portion or [...]”
Rule cited: “(d) The contract must include a description of the facility's complaint resolution process available to residents, including the name and contact information of the person representing the facility who is designated to handle and resolve complaints. [...]”
- Tag 940: 144G.50 Subd. 2 (e; 5-7) Contract information Level 1, widespread scope, scope/level letter C · correction period: Twenty-One (21) days
Details
Summary: MDH found the licensee failed to execute a written contract with the required content for five of five residents (R4, R5, R6, R2, and R3).
MDH’s finding, as written: “Based on interview and record review, the licensee failed to execute a written contract with the required content for five of five residents (R4, R5, R6, R2, and R3). This practice resulted in a level one violation (a violation that has no potential to cause more than a minimal impact on the resident and does not affect health or safety) and was issued at a widespread scope (when problems are pervasive or represent a systemic failure that has affected or has potential to affect a large portion [...]”
Rule cited: “(5) a description of the facility's policies related to medical assistance waivers under chapter 256S and section 256B.49 and the housing support program under chapter 256I, including: (i) whether the facility is enrolled with the commissioner of human [...]”
- Tag 950: 144.50 Subd. 3 Designation of representative Level 1, widespread scope, scope/level letter C · correction period: Twenty-One (21) days
Details
Summary: MDH found the licensee failed to ensure the licensee provided the required notice for right to designated representative on a document separate from the contract and failed to ensure the contract
MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure the licensee provided the required notice for right to designated representative on a document separate from the contract and failed to ensure the contract included required content for five of five residents (R4, R5, R6, R2, and R3). [...]”
Rule cited: “(a) Before or at the time of execution of an assisted living contract, an assisted living facility must offer the resident the opportunity to identify a designated representative in writing in the contract and must provide the following verbatim notice on a [...]”
- Tag 970: 144.50 Subd. 5 Waivers of liability prohibited Level 1, widespread scope, scope/level letter C · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to ensure the assisted living contract did not include language waiving the licensee's liability for health, safety, or personal property of a resident.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure the assisted living contract did not include language waiving the licensee's liability for health, safety, or personal property of a resident. This had the potential to affect all residents. [...]”
Rule cited: “The contract must not include a waiver of facility liability for the health and safety or personal property of a resident. [...]”
- Tag 1290: 144G.60 Subdivision 1 Background studies required Level 3, widespread scope, scope/level letter I · correction period: Immediate
Details
Summary: MDH found the licensee failed to ensure a background study was completed and cleared prior to staff providing services for one of five employees (unlicensed personnel (ULP)-K) with records reviewed.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure a background study was completed and cleared prior to staff providing services for one of five employees (unlicensed personnel (ULP)-K) with records reviewed. This had the potential to affect all residents. This resulted in an immediate correction order on January 26, 2023, at 9:58 a.m. [...]”
Rule cited: “(a) Employees, contractors, and regularly scheduled volunteers of the facility are subject to the background study required by section 144.057 and may be disqualified under chapter 245C. [...]”
- Tag 1650: 144G.70 Subd. 4 (f) Service plan, implementation and revisions to Level 2, widespread scope, scope/level letter F · correction period: Twenty-One (21) days
Details
Summary: MDH found the licensee failed to ensure the service plan included all required content for four of four residents (R5, R6, R2, and R3).
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure the service plan included all required content for four of four residents (R5, R6, R2, and R3). [...]”
Rule cited: “(f) The service plan must include: (1) a description of the services to be provided, the fees for services, and the frequency of each service, according to the resident's current assessment and resident preferences; (2) the identification of staff or [...]”
- Tag 1700: 144G.71 Subd. 2 Provision of medication management services Level 2, widespread scope, scope/level letter F · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to ensure the registered nurse (RN) conducted a face-to-face medication management assessment to include all required content for four of four residents (R5, R6, R2, R3) prior to providing medication management services.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure the registered nurse (RN) conducted a face-to-face medication management assessment to include all required content for four of four residents (R5, R6, R2, R3) prior to providing medication management services. [...]”
Rule cited: “(a) For each resident who requests medication management services, the facility shall, prior to providing medication management services, have a registered nurse, licensed health professional, or authorized prescriber under section 151.37 conduct an [...]”
- Tag 1730: 144G.71 Subd. 5 Individualized medication management plan Level 2, widespread scope, scope/level letter F · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to develop an individualized medication management record with the required content for four of four residents (R5, R6, R2, and R3).
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to develop an individualized medication management record with the required content for four of four residents (R5, R6, R2, and R3). [...]”
Rule cited: “(a) For each resident receiving medication management services, the assisted living facility must prepare and include in the service plan a written statement of the medication management services that will be provided to the resident. [...]”
- Tag 1750: 144G.71 Subd. 7 Delegation of medication administration Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to ensure the registered nurse (RN) documented resident-specific instructions for medications for one of eight residents (R13) whose medication administration was delegated to unlicensed personnel (ULP).
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure the registered nurse (RN) documented resident-specific instructions for medications for one of eight residents (R13) whose medication administration was delegated to unlicensed personnel (ULP). [...]”
Rule cited: “When administration of medications is delegated to unlicensed personnel, the assisted living facility must ensure that the registered nurse has: (1) instructed the unlicensed personnel in the proper methods to administer the medications, and the unlicensed [...]”
- Tag 1760: 144G.71 Subd. 8 Documentation of administration of medication Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to ensure medications were administered as ordered for one of eight residents (R2).
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure medications were administered as ordered for one of eight residents (R2). This practice resulted in a level two violation (a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety, but was not likely to cause serious injury, impairment, or death), and was issued at an isolated scope (when one or a limited number of residents are affected or one [...]”
Rule cited: “Each medication administered by the assisted living facility staff must be documented in the resident's record. The documentation must include the signature and title of the person who administered the medication. [...]”
- Tag 1890: 144G.71 Subd. 20 Prescription drugs Level 2, pattern scope, scope/level letter E · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to ensure medications were maintained bearing the original prescription label for one of three residents (R11) and failed to
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure medications were maintained bearing the original prescription label for one of three residents (R11) and failed to ensure time sensitive medications were labeled with the date opened for three of three residents (R8, R10 and R11). [...]”
Rule cited: “A prescription drug, prior to being set up for immediate or later administration, must be kept in the original container in which it was dispensed by the pharmacy bearing the original prescription label with legible information including the expiration or [...]”
- Tag 1910: 144G.71 Subd. 22 Disposition of medications Level 2, widespread scope, scope/level letter F · correction period: Seven (7) days
Details
MDH’s finding, as written: “Based on interview and record review, upon discharge the licensee failed to document in the resident's record the disposition of the medication including the medication's prescription number as applicable for one of one discharged resident (R1). [...]”
Rule cited: “(a) Any current medications being managed by the assisted living facility must be provided to the resident when the resident's service plan ends or medication management services are no longer part of the service plan. [...]”
- Tag 1940: 144G.72 Subd. 3 Individualized treatment or therapy managemen Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to develop an individualized treatment management plan to include all required content for one of two residents (R2).
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to develop an individualized treatment management plan to include all required content for one of two residents (R2). [...]”
Rule cited: “For each resident receiving management of ordered or prescribed treatments or therapy services, the assisted living facility must prepare and include in the service plan a written statement of the treatment or therapy services that will be provided to the [...]”
- Tag 1950: 144G.72 Subd. 4 Administration of treatments and therapy Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to ensure the registered nurse (RN) specified, in writing, specific instructions and documented those instructions in the resident record for one of two residents (R2).
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure the registered nurse (RN) specified, in writing, specific instructions and documented those instructions in the resident record for one of two residents (R2). [...]”
Rule cited: “Ordered or prescribed treatments or therapies must be administered by a nurse, physician, or other licensed health professional authorized to perform the treatment or therapy, or may be delegated or assigned to unlicensed personnel by the licensed health [...]”
- Tag 2040: 144G.81 Subdivision 1 Fire protection and physical environment Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to include mitigation factors in the hazard vulnerability assessment of the physical environment on and around the property.
MDH’s finding, as written: “Based on record review and interview, the licensee failed to include mitigation factors in the hazard vulnerability assessment of the physical environment on and around the property. This deficient practice had the ability to affect all staff, residents, and visitors. [...]”
Rule cited: “An assisted living facility with dementia care that has a secured dementia care unit must meet the requirements of section 144G.45 and the following additional requirements: (1) a hazard vulnerability assessment or safety risk must be performed on and around [...]”
- Tag 2110: 144G.82 Subd. 3 Policies Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to ensure policies and procedures required in the licensing of assisted living facilities with dementia care were provided to each resident and/or the resident's legal and designated representative at the time of move-in for four of four residents (R2, R3, R5, R6).
MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure policies and procedures required in the licensing of assisted living facilities with dementia care were provided to each resident and/or the resident's legal and designated representative at the time of move-in for four of four residents (R2, R3, R5, R6). [...]”
Rule cited: “(a) In addition to the policies and procedures required in the licensing of all facilities, the assisted living facility with dementia care licensee must develop and implement policies and procedures that address the: (1) philosophy of how services are [...]”
- Tag 2310: 144G.91 Subd. 4 (a) Appropriate care and services Level 3, isolated scope, scope/level letter G · correction period: Immediate
Details
Summary: MDH found the licensee failed to ensure the care and services were provided according to acceptable health care, medical or nursing standards for one of four residents (R12) with a bedrail.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure the care and services were provided according to acceptable health care, medical or nursing standards for one of four residents (R12) with a bedrail. This resulted in an immediate correction order on January 24, 2023, at 2:34 p.m. [...]”
Rule cited: “(a) Residents have the right to care and assisted living services that are appropriate based on the resident's needs and according to an up-to-date service plan subject to accepted health care standards.”
Total fines assessed, as printed in the letter: $500.00.
Total fines assessed, as printed in the letter: $6,000.00.
- Tag 480: 144G.41 Subd 1 (13) (i) (B) Minimum requirements (re-issued) scope/level letter F
Inconclusive investigations (1)
- August 12, 2026 · report HL240973448M · MDH finding: Inconclusive
Details
Allegation, as written: “The alleged perpetrator (AP) sexually abused resident #1 when the AP fondled resident #1's penis to "wake him up". The AP sexually abused resident #2 when the AP put their ungloved hand into resident #2's pants.”
“The Minnesota Department of Health determined abuse was inconclusive for resident #1.”
“The Minnesota Department of Health determined abuse was not substantiated for resident #2.”
Summary: MDH looked into 2 allegations and found: abuse inconclusive; abuse not substantiated.
MDH’s conclusion, as written: “The Minnesota Department of Health determined abuse was inconclusive for resident #1. The AP denied touching the resident and video footage from inside resident #1's room failed to capture the incident. Another unlicensed staff personnel (ULP) # 1 was with resident #1 and the AP at the time of the incident, but did not report the incident. Management became aware of the allegation from another employee, (ULP) #2, who was not a direct caregiver of the resident. The Minnesota Department of Health determined abuse was not substantiated for resident #2. The AP denied touching the resident, but other staff saw the AP put her hand down the resident's pants to check if his brief (incontinent product) was wet. This occurred in an open area with other residents present. Although this action was unprofessional, it did not meet the definition of sexual abuse. [...]”
Action taken by facility: “Facility provided re-education to staff members.”
Action taken by MDH: “No further action taken at this time.”
Survey completed July 21, 2026: no correction orders issued.
Unsubstantiated investigations (5)
- August 12, 2026 · report HL240972961M · MDH finding: Not Substantiated
Details
Allegation, as written: “The facility neglected the resident when they failed to provide care and services to him as his health declined. As a result, the resident was in unsanitary conditions and required hospitalization.”
“The Minnesota Department of Health determined neglect was not substantiated.”
Summary: MDH looked into an allegation and found: neglect not substantiated.
MDH’s conclusion, as written: “The Minnesota Department of Health determined neglect was not substantiated. Although the resident was soiled with incontinence (stool and urine), the resident had an acute (sudden) condition change. The facility called emergency services to bring the resident to the hospital. The resident continued to have incontinence while in the hospital. The resident had a urinary tract infection (UTI), but he also had a significant decline in his physical and cognitive (memory) abilities. The resident remained in the hospital for an extended time because he became no longer capable of making decisions for himself and required intervention from the legal system (court system) to determine who could help him make decisions for appropriate housing.”
Action taken by facility: “Staff sent to resident to the hospital when he had a change in condition.”
Action taken by MDH: “No further action taken at this time.”
Survey completed July 21, 2026: no correction orders issued.
- March 23, 2026 · report HL240972961C
Details
Survey completed February 11, 2026: no correction orders issued.
- November 4, 2025 · report HL240974923M · MDH finding: Not Substantiated
Details
Allegation, as written: “The facility neglected the resident when she had sustained bruising of an unknown origin.”
“The Minnesota Department of Health determined neglect was not substantiated.”
Summary: MDH looked into an allegation and found: neglect not substantiated.
MDH’s conclusion, as written: “The Minnesota Department of Health determined neglect was not substantiated. The resident did have multiple injuries apparently from unwitnessed falls. The facility took appropriate steps to address the injuries and to reduce the risk of falls. The resident's bruising was complicated by the use of blood thinner.”
Action taken by facility: “Increased safety checks to hourly, removed some furniture from her room to make it easier for resident to move around, medical provider requested physical and occupational therapy, and blood thinner was discontinued prior to hospital discharge.”
Action taken by MDH: “No further action taken at this time.”
Survey completed September 9, 2025: no correction orders issued.
- October 1, 2024 · report HL240973801M · MDH finding: Not Substantiated
Details
Allegation, as written: “The facility neglected the resident when the facility failed to seek medical evaluation earlier for a change in condition including being unresponsive. The resident was hospitalized and found to be septic.”
“The Minnesota Department of Health determined neglect was not substantiated.”
Summary: MDH looked into an allegation and found: neglect not substantiated.
MDH’s conclusion, as written: “The Minnesota Department of Health determined neglect was not substantiated. While the resident did become septic (a systemic infection), the facility had assessed the resident appropriately and sent her to the hospital. The medical record indicated the resident had been responsive earlier that same day. Additionally, the facility sent the resident to the hospital on multiple occasions and the resident had been on multiple courses of antibiotics for urinary tract infection in the weeks leading up to this event.”
Action taken by facility: “Facility investigated the incident and collected interviews from staff who were scheduled that evening.”
Action taken by MDH: “No further action taken at this time.”
Survey completed August 28, 2024: no correction orders issued.
- January 22, 2024 · report HL240976084M · MDH finding: Not Substantiated
Details
Allegation, as written: “The facility neglected the client when she did not follow the resident's plan of care resulting in the resident falling and fracturing her hip.”
“The Minnesota Department of Health determined neglect was not substantiated.”
Summary: MDH looked into an allegation and found: neglect not substantiated.
MDH’s conclusion, as written: “The Minnesota Department of Health determined neglect was not substantiated. Although the resident did fall and break her hip when she got up on her own, the facility did have reasonable interventions in place to prevent falls. Additionally, the facility responded appropriately in providing cares after the fall occurred.”
Action taken by facility: “No action taken.”
Action taken by MDH: “No further action taken at this time.”
Survey completed December 6, 2023: no correction orders issued.
What the levels and scopes mean (MDH’s words)
Level 1: “a violation that has no potential to cause more than a minimal impact on the resident and does not affect health or safety”
Level 2: “a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety, but was not likely to cause serious injury, impairment, or death”
Level 3: “a violation that harmed a resident's health or safety, not including serious injury, impairment, or death, or a violation that has the potential to lead to serious injury, impairment, or death”
Isolated scope: “when one or a limited number of residents are affected or one or a limited number of staff are involved, or the situation has occurred only occasionally”
Pattern scope: “when more than a limited number of residents are affected, more than a limited number of staff are involved, or the situation has occurred repeatedly; but is not found to be pervasive”
Widespread scope: “when problems are pervasive or represent a systemic failure that has affected or has the potential to affect a large portion or all of the residents”
Summaries are ours and are marked “Summary”; quoted text is MDH’s own, shortened where marked [...]. Read the full reports at the links above or search every report on MDH’s site.
What these terms mean
MDH: “An evaluation is a process regulated by the division to ensure licensees comply with the laws, rules, and certifications for the type of care and services authorized under their license/certification.”
“An investigation may occur when the division is notified that care and services are not being provided by licensees as required by law. This may include allegations of abuse, neglect, or financial misuse.”
For maltreatment, Minnesota law defines substantiated as “a preponderance of the evidence shows that an act that meets the definition of maltreatment occurred” and inconclusive as “less than a preponderance of evidence to show that maltreatment did or did not occur” (Minn. Stat. 626.5572).
Correction orders, as MDH explains on each state form: “Tag numbers have been assigned to Minnesota State Statutes for Assisted Living Facilities.” “The letter in the left column is used for tracking purposes and reflects the scope and level issued pursuant to 144G.31 subd. 1, 2, and 3.” MDH adds that there is no requirement to submit a plan of correction for violations of Minnesota state statutes.
MDH keeps investigation results for seven years when allegations are substantiated, four years when inconclusive, and three years when unsubstantiated, so the counts cover different periods. This community is licensed for 89 residents; larger communities are evaluated and reported on more often, so read counts with size in mind. Source: Minnesota Department of Health, Health Regulation Division, data as of September 28, 2026. Always visit in person and ask the community about anything listed here.
License and ownershipActive license, licensee KSMS OUR HOUSE LLC
- License type
- Assisted Living Facility Dementia Care
- License number
- 423891
- License status
- Active
- Current license dated
- 2026-02-01
- Licensed capacity
- 89
- Licensee
- KSMS OUR HOUSE LLC
- County
- Mower County
- Administrator/Authorized Agent
- Sundeep Gil
Source: Minnesota state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Administrator/Authorized Agent name from the Minnesota licensing record, as of Sep 9, 2026.
Paying with Medicaid and other programsHow Medicaid pays for care in Minnesota, and other programs
How Medicaid pays for care in Minnesota
- Elderly Waiver (EW), customized living services. Minnesota's Elderly Waiver, part of Medical Assistance (Minnesota Medicaid), can pay for "customized living" services, and a provider of those services must hold an assisted living license (or meet certain exceptions). You must qualify for Medical Assistance and need a nursing-home level of care. (state page)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 19.2 mi, nursing home 1.6 mi, pharmacy 0.9 mi
- Nearest hospital with an emergency room
- Mayo Clinic Health System - Albert Lea And Austin, Albert Lea. 19.2 miles away, straight line. CMS overall hospital rating: 5 of 5 stars.
- Nearest Medicare nursing home
- Sacred Heart Care Center, Austin. 1.6 miles away, straight line.
- Nearest home health agency office
- Worth County Phns, Northwood. 19.8 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walgreens. 0.9 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 55912 as micropolitan (micropolitan core).
- Hospice
- 12 Medicare hospices tell CMS they serve ZIP code 55912.
Mayo Clinic Health System - Austin, office in Austin, 0.9 miles away, straight line
St Croix Hospice, office in Albert Lea, 18.4 miles away, straight line (CMS family survey rating 4 of 5 stars) - Nearest geriatric medicine practice
- Mayo Clinic Health System-Southeast Minnesota Region, Austin. 0.7 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively moderate; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: inland flooding relatively high, wildfire very low, tornado very high, heat wave relatively low, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The current license dates from 2026. Has the owner or operator changed recently?
- What does the base rate include, and when did rates last go up?
- How many caregivers work in memory care during the day, the evening and overnight, and for how many residents?
- What dementia training does each caregiver get before working alone, and every year after?
- How do staff respond when a resident is agitated, frightened or tries to leave?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
What we checked12 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Minnesota Department of Health, Health Regulation Division inspection records | Sep 28, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
Common questionsAnswers to 4 questions families ask
What type of care does Ksms Our House, 15th Avenue Nw provide?
Ksms Our House, 15th Avenue Nw is licensed by the state of Minnesota for assisted living, memory care in Austin, Minnesota. Its licensed capacity is 89 residents.
Does Lilisity rate Ksms Our House, 15th Avenue Nw?
No. We publish state licensing details for Ksms Our House, 15th Avenue Nw but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Ksms Our House, 15th Avenue Nw cost?
Assisted Living in Minnesota typically starts at $2,200 to $4,800 a month. Based on 74 communities that publish prices. These are area figures, not this community's price. Ksms Our House, 15th Avenue Nw does not publish its prices.
How do I contact Ksms Our House, 15th Avenue Nw?
Use Ksms Our House, 15th Avenue Nw's website, ourhousesl.com, or visit at 1313 15th Avenue Nw, Austin, MN 55912.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid