Nursing home · Top rated by CMS
The Willows At East Lansing (Skilled Nursing and Continuing Care)
3500 Coolidge Road, East Lansing, MI 48823 · Map
For profit - Corporation · Part of Trilogy Health Services (125 facilities) · 65 certified beds
The Willows At East Lansing (Skilled Nursing and Continuing Care) is a Medicare-certified nursing home in East Lansing, Michigan. CMS rates it 5 out of 5 stars overall (3/5 for staffing, 4/5 for health inspections). Nurse staffing is 3.77 hours per resident per day, below the Michigan average of 4.03. Its most recent inspection on Oct 17, 2024 cited 8 deficiencies.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How The Willows At East Lansing (Skilled Nursing and Continuing Care) compares
This facility vs. the Michigan and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Michigan avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.77 | 4.03 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 1.34 | 0.77 | 0.68 | above avg |
| Aide staffing (hrs/resident/day) | 1.97 | 2.38 | 2.34 | below avg |
| Nursing staff turnover | 34.5% | 44.4% | 46.4% | below avg |
| Deficiencies cited, last inspection | 8.0 | 9.8 | 9.5 | below avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
- Every deficiency from the March 20, 2026 inspection was corrected by March 31, 2026
What inspectors found at The Willows At East Lansing (Skilled Nursing and Continuing Care)
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · Mar 20, 2026 · Full report (PDF) - Potential for harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Mar 20, 2026 · Full report (PDF) - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Jan 8, 2026 · Full report (PDF) - Potential for harm
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies · Jan 8, 2026 · Full report (PDF) - Potential for harm
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies · Jan 8, 2026 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Jan 8, 2026 · Full report (PDF) - Potential for harm
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies · Jan 8, 2026 · Full report (PDF) - Potential for harm
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies · Jan 8, 2026 · Full report (PDF) - Potential for harm
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies · Jan 8, 2026 · Full report (PDF) - Potential for harm
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Infection Control Deficiencies · Oct 17, 2024 · Full report (PDF) - Potential for harm
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies · Oct 17, 2024 · Full report (PDF) - Potential for harm
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Quality of Life and Care Deficiencies · Oct 17, 2024 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 3500 Coolidge Road
East Lansing, MI 48823 - CMS certification #
- 235700
- Ownership
- For profit - Corporation
- Certified beds
- 65
- Avg residents/day
- 61.9
- Provider type
- Medicare and Medicaid
- First certified
- 2014-05-16
- Chain
- Trilogy Health Services (125 facilities)
- Setting
- Urban
Part of Trilogy Health Services
Trilogy Health Services operates 125 nursing facilities across the United States. View all Trilogy Health Services facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around The Willows At East Lansing (Skilled Nursing and Continuing Care) using Google Maps.
Other public records
Full public records, with dates and sources
Location and nearby care
- Nearest hospital with an emergency room
- Edward W Sparrow Hospital, Lansing. 3.1 miles away, straight line. CMS overall hospital rating: 3 of 5 stars.
- Nearest Medicare nursing home
- Medilodge of East Lansing, East Lansing. 2.4 miles away, straight line.
- Nearest home health agency office
- Sparrow Home Care, Lansing. 2.5 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walgreens. 2.0 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 48823 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Fmc - East Lansing, East Lansing, 0.6 miles away, straight line (has a shift starting after 5 pm; CMS rating 3 of 5 stars)
Davita Spartan Dialysis, East Lansing, 4.5 miles away, straight line (has a shift starting after 5 pm; CMS rating 3 of 5 stars)
Davita Lansing Home Training (Pd), East Lansing, 4.5 miles away, straight line - Hospice
- 20 Medicare hospices tell CMS they serve ZIP code 48823.
Heart To Heart Hospice Of Lansing, LLC, office in East Lansing, 3.4 miles away, straight line (CMS family survey rating 4 of 5 stars)
Sparrow Hospice Services, office in Lansing, 4.0 miles away, straight line (CMS family survey rating 4 of 5 stars)
Hospice Of Lansing, office in Lansing, 5.2 miles away, straight line (CMS family survey rating 5 of 5 stars) - Nearest geriatric medicine practice
- Msu Health Care Inc., East Lansing. 3.7 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane very low, inland flooding very low, wildfire very low, tornado relatively high, heat wave very low, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
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Frequently asked questions
Is The Willows At East Lansing (Skilled Nursing and Continuing Care) a good nursing home?
CMS gives The Willows At East Lansing (Skilled Nursing and Continuing Care) an overall rating of 5 out of 5 stars, including 3/5 for staffing and 4/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is The Willows At East Lansing (Skilled Nursing and Continuing Care) staffed?
The Willows At East Lansing (Skilled Nursing and Continuing Care) reports 3.77 total nurse hours per resident per day, compared with the Michigan average of 4.03.
Has The Willows At East Lansing (Skilled Nursing and Continuing Care) had inspection problems?
Its most recent CMS inspection cited 8 deficiencies.
How many beds does The Willows At East Lansing (Skilled Nursing and Continuing Care) have?
The Willows At East Lansing (Skilled Nursing and Continuing Care) is certified for 65 beds.