Nursing home
Harold and Grace Upjohn Community Care Center
2400 Portage St, Kalamazoo, MI 49001 · Map
Non profit - Corporation · 87 certified beds
Harold and Grace Upjohn Community Care Center is a Medicare-certified nursing home in Kalamazoo, Michigan. CMS rates it 2 out of 5 stars overall (4/5 for staffing, 2/5 for health inspections). Nurse staffing is 3.55 hours per resident per day, below the Michigan average of 4.03. Its most recent inspection on Mar 12, 2025 cited 17 deficiencies.
- 2 fines totaling $31,186In CMS records: 3 total penalties, 1 Medicare payment denial.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Harold and Grace Upjohn Community Care Center compares
This facility vs. the Michigan and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Michigan avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.55 | 4.03 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.98 | 0.77 | 0.68 | above avg |
| Aide staffing (hrs/resident/day) | 1.94 | 2.38 | 2.34 | below avg |
| Nursing staff turnover | 47.3% | 44.4% | 46.4% | above avg |
| Deficiencies cited, last inspection | 17.0 | 9.8 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
Penalties in CMS records: 2 fines totaling $31,186, 3 total penalties, 1 Medicare payment denial.
What inspectors found at Harold and Grace Upjohn Community Care Center
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · Sep 17, 2025 · Full report (PDF) - Potential for harm
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · Sep 17, 2025 · Full report (PDF) - Potential for harm
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies · Sep 17, 2025 · Full report (PDF) - Potential for harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Aug 5, 2025 · Full report (PDF) - Potential for harm
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Aug 5, 2025 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Mar 12, 2025 · Full report (PDF) - Potential for harm
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies · Mar 12, 2025 · Full report (PDF) - Potential for harm
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Infection Control Deficiencies · Mar 12, 2025 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Mar 12, 2025 · Full report (PDF) - Potential for harm
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Administration Deficiencies · Mar 12, 2025 · Full report (PDF) - Potential for harm
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Nutrition and Dietary Deficiencies · Mar 12, 2025 · Full report (PDF) - Potential for harm
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies · Mar 12, 2025 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 2400 Portage St
Kalamazoo, MI 49001 - CMS certification #
- 235050
- Ownership
- Non profit - Corporation
- Certified beds
- 87
- Avg residents/day
- 85.3
- Provider type
- Medicare and Medicaid
- First certified
- 1967-01-01
- Setting
- Urban
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Harold and Grace Upjohn Community Care Center using Google Maps.
Other public records
- Website says Respite stays, nurse 24 hours a day, transportation, pets allowed
Full public records, with dates and sources
Care and services
From the community’s website
What Harold and Grace Upjohn Community Care Center says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Offers respite or short-term stays.
Services can include help with daily tasks, homemaking, companionship, personal care, medication reminders, respite care or dementia support.
(page, checked Oct 15, 2026) - Nurse on site: 24 hours a day.
A nursing home or skilled nursing setting provides a higher level of medical care for individuals who need ongoing clinical support, rehabilitation or 24-hour nursing oversight.
(page, checked Oct 15, 2026) - Provides transportation.
If there is a special event offsite that you’d like to attend, our Life Enrichment Coordinators are available to help schedule transportation or procure the desired tickets.
(page, checked Oct 15, 2026) - Pets allowed.
Independent living services and amenities at Heritage include dining, housekeeping, utilities, Wi-Fi access, security, lounges, creative spaces, wellness areas, salon services, transportation, valet parking, storage and pet-friendly living.
(page, checked Oct 15, 2026) - Apartment types named: one-bedroom.
1 Bedroom
(page, checked Oct 15, 2026) - Entrance fee: charged.
entrance fee
(page, checked Oct 15, 2026)
Location and nearby care
- Nearest hospital with an emergency room
- Bronson Methodist Hospital, Kalamazoo. 1.5 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
- Nearest Medicare nursing home
- Villa at Borgess Place, Kalamazoo. 3.6 miles away, straight line.
- Nearest home health agency office
- Garcia'S Hhc, LLC, Kalamazoo. 1.1 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walgreens. 1.1 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 49001 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Premier Dialysis Service West Michigan LLC, Kalamazoo, 1.4 miles away, straight line
Davita Kalamazoo Central Dialysis, Kalamazoo, 1.5 miles away, straight line (CMS rating 3 of 5 stars)
Fmc - Kalamazoo, Kalamazoo, 1.9 miles away, straight line (has a shift starting after 5 pm; CMS rating 2 of 5 stars) - Hospice
- 9 Medicare hospices tell CMS they serve ZIP code 49001.
Transitions Hospice, office in Kalamazoo, 1.2 miles away, straight line
Compassus - Kalamazoo, office in Portage, 1.6 miles away, straight line (CMS family survey rating 3 of 5 stars)
Gentiva Ii, office in Portage, 5.0 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- Bronson Methodist Hospital, Kalamazoo. 1.5 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane very low, inland flooding relatively low, wildfire very low, tornado relatively high, heat wave very low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
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Frequently asked questions
Is Harold and Grace Upjohn Community Care Center a good nursing home?
CMS gives Harold and Grace Upjohn Community Care Center an overall rating of 2 out of 5 stars, including 4/5 for staffing and 2/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Harold and Grace Upjohn Community Care Center staffed?
Harold and Grace Upjohn Community Care Center reports 3.55 total nurse hours per resident per day, compared with the Michigan average of 4.03.
Has Harold and Grace Upjohn Community Care Center had inspection problems?
Its most recent CMS inspection cited 17 deficiencies.
How many beds does Harold and Grace Upjohn Community Care Center have?
Harold and Grace Upjohn Community Care Center is certified for 87 beds.