For profit - Corporation ·
118 certified beds ·
Medicare and Medicaid
· Part of Complete Care (85 facilities)
Top Rated Facility
5
Overall CMS Rating
★★★★★
Complete Care At Multi Medical Center Llc is a Medicare-certified nursing home in Towson, Maryland. CMS rates it 5 out of 5 stars overall (2/5 for staffing, 4/5 for health inspections). Nurse staffing is 4.08 hours per resident per day, above the Maryland average of 3.87. Its most recent inspection on Nov 8, 2024 cited 11 deficiencies.
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CMS Quality Ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars = highest quality.
Overall Rating
★★★★★ 5/5
Health Inspections
★★★★☆ 4/5
Staffing
★★☆☆☆ 2/5
Quality Measures
★★★★★ 5/5
Long-Stay QM
★★★★★ 5/5
Short-Stay QM
★★★★★ 5/5
How Complete Care At Multi Medical Center Llc compares
This facility vs. the Maryland and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
Metric
This facility
Maryland avg
National avg
Total nurse staffing (hrs/resident/day)
4.08
3.87
3.89
above avg
RN staffing (hrs/resident/day)
0.89
0.81
0.68
above avg
Aide staffing (hrs/resident/day)
1.96
2.15
2.34
below avg
Nursing staff turnover
44.4%
40.6%
46.4%
above avg
Deficiencies cited, last inspection
11.0
18.9
9.5
below avg
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
4.08
Total Nurse Hrs/Resident/Day
0.89
RN Hrs/Resident/Day
1.22
LPN Hrs/Resident/Day
1.96
Aide Hrs/Resident/Day
3.61
Weekend Nurse Hrs/Resident/Day
Staff Turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is ~60%.
Total Nursing Staff
44.4%
Registered Nurses
50.0%
Administrator Changes0 in last year
Recent Health Inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
Nov 8, 2024
Most Recent Inspection Date
11
Total Deficiencies Found
56
Health Inspection Score
0
Number of Fines
What inspectors found at Complete Care At Multi Medical Center Llc
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
Potential for harm
Ensure medication error rates are not 5 percent or greater.Pharmacy Service Deficiencies · Mar 2, 2026
Potential for harm
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.Nutrition and Dietary Deficiencies · Mar 2, 2026
Potential for harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.Quality of Life and Care Deficiencies · Mar 2, 2026
Potential for harm
Make sure that a working call system is available in each resident's bathroom and bathing area.Environmental Deficiencies · Mar 2, 2026
Potential for harm
Provide and implement an infection prevention and control program.Infection Control Deficiencies · Mar 2, 2026
Potential for harm
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.Resident Assessment and Care Planning Deficiencies · Mar 2, 2026
Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.Nutrition and Dietary Deficiencies · Mar 2, 2026
Potential for harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.Pharmacy Service Deficiencies · Mar 2, 2026
Potential for harm
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.Quality of Life and Care Deficiencies · Mar 2, 2026
Potential for harm
Provide care and assistance to perform activities of daily living for any resident who is unable.Quality of Life and Care Deficiencies · Mar 2, 2026
Potential for harm
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.Resident Rights Deficiencies · Mar 2, 2026
Minimal
Post nurse staffing information every day.Nursing and Physician Services Deficiencies · Mar 2, 2026
About This Facility
Address
7700 York Road Towson, MD 21204
CMS Certification #
215096
Ownership
For profit - Corporation
Certified Beds
118
Avg Residents/Day
106.9
Provider Type
Medicare and Medicaid
First Certified
1974-06-01
Chain
Complete Care (85 facilities)
Setting
Urban
Part of Complete Care
85
Facilities Nationwide
Complete Care operates 85 nursing facilities across the United States.
CMS gives Complete Care At Multi Medical Center Llc an overall rating of 5 out of 5 stars, including 2/5 for staffing and 4/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
Complete Care At Multi Medical Center Llc reports 4.08 total nurse hours per resident per day, compared with the Maryland average of 3.87.
Its most recent CMS inspection cited 11 deficiencies.
Complete Care At Multi Medical Center Llc is certified for 118 beds.
Admissions at Complete Care At Multi Medical Center Llc
For admissions, availability and rehab questions, call (410) 821-5500. If a parent is leaving the hospital, the hospital discharge planner can also check which nursing homes have a bed.
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