Nursing home
Victoria Haven Nursing Facility
137 Nichols Street, Norwood, MA 02062 · Map
For profit - Corporation · Part of Rehabilitation Associates (6 facilities) · 31 certified beds
Victoria Haven Nursing Facility is a Medicare-certified nursing home in Norwood, Massachusetts. CMS rates it 1 out of 5 stars overall (1/5 for staffing, 2/5 for health inspections). Nurse staffing is 4.29 hours per resident per day, above the Massachusetts average of 3.86. Its most recent inspection on Feb 18, 2025 cited 10 deficiencies.
- 1 fine totaling $40,641In CMS records: 1 total penalty.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Victoria Haven Nursing Facility compares
This facility vs. the Massachusetts and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Massachusetts avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 4.29 | 3.86 | 3.89 | above avg |
| RN staffing (hrs/resident/day) | 0.48 | 0.65 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 2.83 | 2.26 | 2.34 | above avg |
| Nursing staff turnover | 36.0% | 39.5% | 46.4% | below avg |
| Deficiencies cited, last inspection | 10.0 | 8.9 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
- Every deficiency from the January 21, 2026 inspection was corrected by March 2, 2026
Penalties in CMS records: 1 fine totaling $40,641, 1 total penalty.
What inspectors found at Victoria Haven Nursing Facility
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Jan 21, 2026 · Full report (PDF) - Potential for harm
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Administration Deficiencies · Jan 21, 2026 · Full report (PDF) - Potential for harm
Observe each nurse aide's job performance and give regular training.
Nursing and Physician Services Deficiencies · Jan 21, 2026 · Full report (PDF) - Potential for harm
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nursing and Physician Services Deficiencies · Jan 21, 2026 · Full report (PDF) - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Jan 21, 2026 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies · Jan 21, 2026 · Full report (PDF) - Potential for harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Jan 21, 2026 · Full report (PDF) - Potential for harm
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies · Jan 21, 2026 · Full report (PDF) - Potential for harm
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies · Jan 21, 2026 · Full report (PDF) - Potential for harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Jan 21, 2026 · Full report (PDF) - Potential for harm
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies · Jan 21, 2026 · Full report (PDF) - Potential for harm
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Nursing and Physician Services Deficiencies · Jan 21, 2026 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 137 Nichols Street
Norwood, MA 02062 - CMS certification #
- 225608
- Ownership
- For profit - Corporation
- Certified beds
- 31
- Avg residents/day
- 26.7
- Provider type
- Medicare and Medicaid
- First certified
- 1994-03-01
- Chain
- Rehabilitation Associates (6 facilities)
- Setting
- Urban
Part of Rehabilitation Associates
Rehabilitation Associates operates 6 nursing facilities across the United States. View all Rehabilitation Associates facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Victoria Haven Nursing Facility using Google Maps.
Other public records
Full public records, with dates and sources
Care and services
From the community’s website
What Victoria Haven Nursing Facility says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Apartment types named: private room, semi-private room.
The Pope Nursing Home offers accommodations ranging from private to semi-private rooms, and three and four bed units.
(page, checked Oct 15, 2026)
Location and nearby care
- Nearest hospital with an emergency room
- Norwood Hospital, Norwood. 0.4 miles away, straight line.
- Nearest Medicare nursing home
- Norwood Healthcare, Norwood. 0.6 miles away, straight line.
- Nearest home health agency office
- Good Health Homecare LLC, Norwood. 1.4 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 0.6 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 02062 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Fmc Westwood Dialysis Center (Bma Westwood), Westwood, 1.9 miles away, straight line (CMS rating 5 of 5 stars)
Usrc Foxborough Dialysis, Foxborough, 8.5 miles away, straight line (has a shift starting after 5 pm; CMS rating 4 of 5 stars)
Dci Brigham/Faulkner, Jamaica Plain, 8.6 miles away, straight line (has a shift starting after 5 pm; CMS rating 4 of 5 stars) - Hospice
- 25 Medicare hospices tell CMS they serve ZIP code 02062.
Caring Hospice Services Of Massachusetts LLC, office in Norwood, 1.6 miles away, straight line
Accentcare Hospice & Palliative Care Of Massachuse, office in Norwood, 2.2 miles away, straight line (CMS family survey rating 2 of 5 stars)
Pathways Healthcare, office in Westwood, 2.8 miles away, straight line - Nearest geriatric medicine practice
- Hebrew Rehabilitation Center, Dedham. 4.0 miles away, straight line. 2 geriatric medicine doctors listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: very low. By hazard: hurricane relatively low, inland flooding relatively low, wildfire very low, tornado very low, heat wave relatively low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
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Frequently asked questions
Is Victoria Haven Nursing Facility a good nursing home?
CMS gives Victoria Haven Nursing Facility an overall rating of 1 out of 5 stars, including 1/5 for staffing and 2/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Victoria Haven Nursing Facility staffed?
Victoria Haven Nursing Facility reports 4.29 total nurse hours per resident per day, compared with the Massachusetts average of 3.86.
Has Victoria Haven Nursing Facility had inspection problems?
Its most recent CMS inspection cited 10 deficiencies.
How many beds does Victoria Haven Nursing Facility have?
Victoria Haven Nursing Facility is certified for 31 beds.