Nursing home
Norwood Healthcare
460 Washington Street, Norwood, MA 02062 · Map
For profit - Limited Liability company · Part of Next Step Healthcare (14 facilities) · 170 certified beds
Norwood Healthcare is a Medicare-certified nursing home in Norwood, Massachusetts. CMS rates it 1 out of 5 stars overall (2/5 for staffing, 1/5 for health inspections). Nurse staffing is 3.00 hours per resident per day, below the Massachusetts average of 3.86. Its most recent inspection on Oct 30, 2024 cited 18 deficiencies. Note: it is a CMS Special Focus Facility under enhanced oversight.
- Special Focus Facility candidateCMS lists this facility as a candidate for enhanced oversight.
- 4 fines totaling $166,977In CMS records: 4 total penalties.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Norwood Healthcare compares
This facility vs. the Massachusetts and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Massachusetts avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.00 | 3.86 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.66 | 0.65 | 0.68 | above avg |
| Aide staffing (hrs/resident/day) | 1.73 | 2.26 | 2.34 | below avg |
| Nursing staff turnover | 24.3% | 39.5% | 46.4% | below avg |
| Deficiencies cited, last inspection | 18.0 | 8.9 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
Penalties in CMS records: 4 fines totaling $166,977, 4 total penalties.
What inspectors found at Norwood Healthcare
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Immediate jeopardy
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Feb 9, 2026 · Full report (PDF) - Immediate jeopardy
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Feb 9, 2026 · Full report (PDF) - Potential for harm
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Administration Deficiencies · Feb 9, 2026 · Full report (PDF) - Potential for harm
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Administration Deficiencies · Feb 9, 2026 · Full report (PDF) - Potential for harm
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Administration Deficiencies · Feb 9, 2026 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Have a plan that describes the process for conducting QAPI and QAA activities.
Administration Deficiencies · Feb 9, 2026 · Full report (PDF) - Potential for harm
Implement a program that monitors antibiotic use.
Infection Control Deficiencies · Feb 9, 2026 · Full report (PDF) - Potential for harm
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies · Feb 9, 2026 · Full report (PDF) - Potential for harm
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies · Feb 9, 2026 · Full report (PDF) - Potential for harm
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies · Feb 9, 2026 · Full report (PDF) - Potential for harm
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies · Feb 9, 2026 · Full report (PDF) - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Feb 9, 2026 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 460 Washington Street
Norwood, MA 02062 - CMS certification #
- 225343
- Ownership
- For profit - Limited Liability company
- Certified beds
- 170
- Avg residents/day
- 118.5
- Provider type
- Medicare and Medicaid
- First certified
- 1989-02-07
- Chain
- Next Step Healthcare (14 facilities)
- Setting
- Urban
Part of Next Step Healthcare
Next Step Healthcare operates 14 nursing facilities across the United States. View all Next Step Healthcare facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Norwood Healthcare using Google Maps.
Other public records
Full public records, with dates and sources
Location and nearby care
- Nearest hospital with an emergency room
- Norwood Hospital, Norwood. 0.6 miles away, straight line.
- Nearest Medicare nursing home
- Victoria Haven Nursing Facility, Norwood. 0.6 miles away, straight line.
- Nearest home health agency office
- Good Health Homecare LLC, Norwood. 1.8 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 0.5 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 02062 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Fmc Westwood Dialysis Center (Bma Westwood), Westwood, 1.3 miles away, straight line (CMS rating 5 of 5 stars)
Dci Brigham/Faulkner, Jamaica Plain, 8.1 miles away, straight line (has a shift starting after 5 pm; CMS rating 4 of 5 stars)
Wellesley Dialysis, Wellesley, 8.5 miles away, straight line (CMS rating 4 of 5 stars) - Hospice
- 25 Medicare hospices tell CMS they serve ZIP code 02062.
Caring Hospice Services Of Massachusetts LLC, office in Norwood, 1.8 miles away, straight line
Pathways Healthcare, office in Westwood, 2.3 miles away, straight line
Accentcare Hospice & Palliative Care Of Massachuse, office in Norwood, 2.5 miles away, straight line (CMS family survey rating 2 of 5 stars) - Nearest geriatric medicine practice
- Hebrew Rehabilitation Center, Dedham. 3.5 miles away, straight line. 2 geriatric medicine doctors listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: very low. By hazard: hurricane relatively low, inland flooding very low, wildfire very low, tornado very low, heat wave very low, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
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Frequently asked questions
Is Norwood Healthcare a good nursing home?
CMS gives Norwood Healthcare an overall rating of 1 out of 5 stars, including 2/5 for staffing and 1/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Norwood Healthcare staffed?
Norwood Healthcare reports 3.00 total nurse hours per resident per day, compared with the Massachusetts average of 3.86.
Has Norwood Healthcare had inspection problems?
Its most recent CMS inspection cited 18 deficiencies. This facility is on CMS's Special Focus list for enhanced oversight.
How many beds does Norwood Healthcare have?
Norwood Healthcare is certified for 170 beds.