Nursing home
The Reservoir Center for Health & Rehabilitation
400 Bolton Street, Marlborough, MA 01752 · Map
For profit - Limited Liability company · Part of National Health Care Associates (43 facilities) · 144 certified beds
The Reservoir Center for Health & Rehabilitation is a Medicare-certified nursing home in Marlborough, Massachusetts. CMS rates it 3 out of 5 stars overall (3/5 for staffing, 3/5 for health inspections). Nurse staffing is 3.88 hours per resident per day, above the Massachusetts average of 3.86. Its most recent inspection on Oct 2, 2024 cited 13 deficiencies.
- 1 fine totaling $3,145In CMS records: 1 total penalty.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How The Reservoir Center for Health & Rehabilitation compares
This facility vs. the Massachusetts and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Massachusetts avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.88 | 3.86 | 3.89 | above avg |
| RN staffing (hrs/resident/day) | 0.61 | 0.65 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 2.23 | 2.26 | 2.34 | below avg |
| Nursing staff turnover | 37.1% | 39.5% | 46.4% | below avg |
| Deficiencies cited, last inspection | 13.0 | 8.9 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
Penalties in CMS records: 1 fine totaling $3,145, 1 total penalty.
What inspectors found at The Reservoir Center for Health & Rehabilitation
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Have a plan that describes the process for conducting QAPI and QAA activities.
Administration Deficiencies · Jan 13, 2026 · Full report (PDF) - Potential for harm
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies · Jan 13, 2026 · Full report (PDF) - Potential for harm
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Quality of Life and Care Deficiencies · Jan 13, 2026 · Full report (PDF) - Potential for harm
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies · Jan 13, 2026 · Full report (PDF) - Potential for harm
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies · Jan 13, 2026 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies · Jan 13, 2026 · Full report (PDF) - Potential for harm
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies · Jan 13, 2026 · Full report (PDF) - Minimal
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies · Jan 13, 2026 · Full report (PDF) - Potential for harm
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies · Oct 15, 2024 · Full report (PDF) - Potential for harm
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies · Oct 15, 2024 · Full report (PDF) - Potential for harm
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies · Oct 15, 2024 · Full report (PDF) - Potential for harm
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies · Oct 15, 2024 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 400 Bolton Street
Marlborough, MA 01752 - CMS certification #
- 225326
- Ownership
- For profit - Limited Liability company
- Certified beds
- 144
- Avg residents/day
- 134.8
- Provider type
- Medicare and Medicaid
- First certified
- 1990-07-01
- Chain
- National Health Care Associates (43 facilities)
- Setting
- Urban
Part of National Health Care Associates
National Health Care Associates operates 43 nursing facilities across the United States. View all National Health Care Associates facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around The Reservoir Center for Health & Rehabilitation using Google Maps.
Other public records
- Website says Respite stays, nurse 24 hours a day, works with hospice, diabetes care, 3 meals a day
Full public records, with dates and sources
Care and services
From the community’s website
What The Reservoir Center for Health & Rehabilitation says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Offers respite or short-term stays.
Respite Care
(page, checked Oct 12, 2026) - Nurse on site: 24 hours a day.
24-hour skilled nursing care
(page, checked Oct 12, 2026) - Offers hospice care on site or works with hospice providers.
, we offer access to a continuum of post-acute services including therapy, telehealth, diagnostics, home care, and hospice.
(page, checked Oct 12, 2026) - Offers diabetes care.
Diabetes Management
(page, checked Oct 12, 2026) - 3 meals a day.
3 meals a day, plus an always available menu
(page, checked Oct 12, 2026) - Apartment types named: private room, semi-private room.
Furnished semi-private and private rooms
(page, checked Oct 15, 2026)
Location and nearby care
- Nearest hospital with an emergency room
- Marlborough Hospital, Marlborough. 0.4 miles away, straight line. CMS overall hospital rating: 2 of 5 stars.
- Nearest Medicare nursing home
- Marlborough Hills Rehabilitation & HLTH Care CTR, Marlborough. 2.1 miles away, straight line.
- Nearest home health agency office
- Metrowest Homecare And Hospice, An Amedisys Company, Marlborough. 0.7 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 1.0 mile away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 01752 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Fresenius Medical Care Of Marlborough, Marlborough, 3.5 miles away, straight line (CMS rating 4 of 5 stars)
Fresenius Medical Care Framingham, Framingham, 7.8 miles away, straight line (has a shift starting after 5 pm; CMS rating 5 of 5 stars)
Dci Walden Pond, Concord, 10.6 miles away, straight line (CMS rating 4 of 5 stars) - Hospice
- 28 Medicare hospices tell CMS they serve ZIP code 01752.
Metrowest Homecare And Hospice, An Amedisys Compan, office in Marlboro, 0.7 miles away, straight line (CMS family survey rating 4 of 5 stars)
Brookhaven Hospice, office in Marlborough, 1.9 miles away, straight line (CMS family survey rating 4 of 5 stars)
Faith And Family Hospice, office in Marlborough, 2.4 miles away, straight line (CMS family survey rating 4 of 5 stars) - Nearest geriatric medicine practice
- Medical Care Of Boston Management Corporation, Wayland. 9.4 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane relatively moderate, inland flooding relatively low, wildfire very low, tornado relatively low, heat wave relatively low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
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Frequently asked questions
Is The Reservoir Center for Health & Rehabilitation a good nursing home?
CMS gives The Reservoir Center for Health & Rehabilitation an overall rating of 3 out of 5 stars, including 3/5 for staffing and 3/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is The Reservoir Center for Health & Rehabilitation staffed?
The Reservoir Center for Health & Rehabilitation reports 3.88 total nurse hours per resident per day, compared with the Massachusetts average of 3.86.
Has The Reservoir Center for Health & Rehabilitation had inspection problems?
Its most recent CMS inspection cited 13 deficiencies.
How many beds does The Reservoir Center for Health & Rehabilitation have?
The Reservoir Center for Health & Rehabilitation is certified for 144 beds.