Nursing home
Brookside Rehabilitation and Healthcare Center
11 Pontiac Avenue, Webster, MA 01570 · Map
For profit - Limited Liability company · Part of Ephram Lahasky (28 facilities) · 81 certified beds
Brookside Rehabilitation and Healthcare Center is a Medicare-certified nursing home in Webster, Massachusetts. CMS rates it 2 out of 5 stars overall (4/5 for staffing, 3/5 for health inspections). Nurse staffing is 3.88 hours per resident per day, above the Massachusetts average of 3.86. Its most recent inspection on Jul 30, 2025 cited 11 deficiencies.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Brookside Rehabilitation and Healthcare Center compares
This facility vs. the Massachusetts and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Massachusetts avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.88 | 3.86 | 3.89 | above avg |
| RN staffing (hrs/resident/day) | 0.70 | 0.65 | 0.68 | above avg |
| Aide staffing (hrs/resident/day) | 2.38 | 2.26 | 2.34 | above avg |
| Nursing staff turnover | 36.8% | 39.5% | 46.4% | below avg |
| Deficiencies cited, last inspection | 11.0 | 8.9 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
What inspectors found at Brookside Rehabilitation and Healthcare Center
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies · Jul 30, 2025 · Full report (PDF) - Potential for harm
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies · Jul 30, 2025 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Jul 30, 2025 · Full report (PDF) - Potential for harm
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · Jul 30, 2025 · Full report (PDF) - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Jul 30, 2025 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies · Jul 30, 2025 · Full report (PDF) - Potential for harm
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · Jul 30, 2025 · Full report (PDF) - Potential for harm
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies · Jul 30, 2025 · Full report (PDF) - Potential for harm
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · Jul 30, 2025 · Full report (PDF) - Potential for harm
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Jul 30, 2025 · Full report (PDF) - Minimal
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies · Jul 30, 2025 · Full report (PDF) - Potential for harm
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies · May 2, 2024 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 11 Pontiac Avenue
Webster, MA 01570 - CMS certification #
- 225483
- Ownership
- For profit - Limited Liability company
- Certified beds
- 81
- Avg residents/day
- 67.3
- Provider type
- Medicare and Medicaid
- First certified
- 1990-07-01
- Chain
- Ephram Lahasky (28 facilities)
- Setting
- Urban
Part of Ephram Lahasky
Ephram Lahasky operates 28 nursing facilities across the United States. View all Ephram Lahasky facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Brookside Rehabilitation and Healthcare Center using Google Maps.
Other public records
Full public records, with dates and sources
Location and nearby care
- Nearest hospital with an emergency room
- Umass Memorial Health - Harrington Hospital, Southbridge. 8.9 miles away, straight line. CMS overall hospital rating: 3 of 5 stars.
- Nearest Medicare nursing home
- Webster Manor Rehabilitation & Health Care Center, Webster. 1.9 miles away, straight line.
- Nearest home health agency office
- Rmg Home Care Inc, Southbridge. 7.0 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 7.6 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 01570 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Fmc South County Dialysis Center, Webster, 2.6 miles away, straight line (CMS rating 5 of 5 stars)
Fresenius Kidney Care-Oxford, Sutton, 7.8 miles away, straight line (CMS rating 5 of 5 stars)
Ara Auburn Dialysis Center, Auburn, 8.3 miles away, straight line (CMS rating 5 of 5 stars) - Hospice
- 14 Medicare hospices tell CMS they serve ZIP code 01570.
Overlook Hospice Services, office in Charlton, 7.5 miles away, straight line (CMS family survey rating 4 of 5 stars)
Compassus - Greater Western Massachusetts, office in Auburn, 8.6 miles away, straight line
Jhc Hospice, office in Worcester, 15.5 miles away, straight line (CMS family survey rating 5 of 5 stars) - Nearest geriatric medicine practice
- Joseph Botta Md And Associates LLC, Putnam. 10.6 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane relatively moderate, inland flooding relatively moderate, wildfire very low, tornado relatively low, heat wave relatively low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
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Frequently asked questions
Is Brookside Rehabilitation and Healthcare Center a good nursing home?
CMS gives Brookside Rehabilitation and Healthcare Center an overall rating of 2 out of 5 stars, including 4/5 for staffing and 3/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Brookside Rehabilitation and Healthcare Center staffed?
Brookside Rehabilitation and Healthcare Center reports 3.88 total nurse hours per resident per day, compared with the Massachusetts average of 3.86.
Has Brookside Rehabilitation and Healthcare Center had inspection problems?
Its most recent CMS inspection cited 11 deficiencies.
How many beds does Brookside Rehabilitation and Healthcare Center have?
Brookside Rehabilitation and Healthcare Center is certified for 81 beds.