Independent Living and Assisted Living and Continuing Care
Whitney Suites at Westborough
1 Lyman St., Westborough, MA 01581 · Map
Licensed for 34 residents
Whitney Suites at Westborough is a state-licensed independent living, assisted living, continuing care community in Westborough, Massachusetts. It is licensed for 34 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 34 residents
Certified Assisted Living Residence.
Nearest emergency room
5.8 miles
Marlborough Hospital, rated 2 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Whitney Suites at Westborough this community | 34 | Not published | Active | 7 findings in latest review | |
| Whitney Place at Westborough | 0.0 mi | 60 | Not published | Active | 9 findings in latest review |
| Whitney Place at Northborough | 3.2 mi | 75 | Not published | Active | 5 findings in latest review |
| Coleman House | 3.4 mi | 12 | Not published | Active | No record |
| The Residence at Orchard Grove | 3.7 mi | 80 | Not published | Active | No record |
State inspection record7 findings in latest review
- Last compliance review
- May 2, 2024
- Reports on AGE’s page
- 1
- Latest action (as printed)
- Plan of Correction required
- Certified since 2004
Certification modification report, May 2, 2024 (AGE’s report)
- Review on site
- May 2, 2024
- Report dated
- May 20, 2024
- Action taken (as printed)
- Plan of Correction required
- Previous action (as printed)
- None
- Certification (as printed)
- 5/20/2022 through 5/20/2024
- Review before this one
- July 7, 2022
- Corrections due by (as printed)
- June 19, 2024
- Findings cited
- 7 5 marked repeat
Summary: AGE cited 7 findings in this report, 5 of them marked as repeat findings from an earlier review. Plan of Correction required (AGE’s action).
The report says the residence is not in substantial compliance with 651 CMR 12.00.
On new move-ins, the report says: “Effective May 20, 2024, the Residence will be required to cease the enrollment of new Residents for a minimum of 30 days.”
Summary of actions, as written: “EOEA conducted a recertification Compliance Review of Whitney Suites at Westborough (Residence) on May 2, 2024. EOEA has determined that the Residence is not in substantial compliance with the applicable provisions 651 CMR 12.00 et seq., and that such failure to comply presents a threat to the health, safety, or welfare of its Residents. Therefore, EOEA is exercising its discretionary authority granted to it under 651 CMR 12.09(4)(d) to modify the ALR Certification of the Residence. Effective May 20, 2024, the Residence will be required to cease the enrollment of new Residents for a minimum of 30 days. The Residence may continue to operate but may not accept new Residents until the Assisted Living Certification Unit determines that the Residence is in full compliance with 651 CMR 12.00 et seq., any corrective action required by EOEA, and all other applicable laws and regulations. [...]”
- Finding A: General Requirements for an ALR: Self-Administered Medication Management (SAMM) Dietary Reviews
Details
AGE’s finding, as written: “Inconsistent SAMM Documentation Missing components of Dietary Requirements.”
Regulation cited, as printed: 651 CMR 12.04(2)(b)(2)(d); 651 CMR 12.04(2)(b)(4)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(2)(b): Service and Service Coordination Requirements (rule text: “The Sponsor of the Assisted Living Residence shall provide or arrange for the provision of the following services by personnel meeting standards for professional qualifications and training set forth in 651 CMR 12.05, 12.07, and 12.08: 1. [...]”); 651 CMR 12.04(2)(b): Service and Service Coordination Requirements (rule text: “The Sponsor of the Assisted Living Residence shall provide or arrange for the provision of the following services by personnel meeting standards for professional qualifications and training set forth in 651 CMR 12.05, 12.07, and 12.08: 1. [...]”)
Corrective action: See IV A (sections of the report)
- Finding B: General Requirements for an ALR: Screening and Assessment Service Plan Development and Requirements marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Inconsistent with documenting all requirements of Assessments and Service Plans.”
Regulation cited, as printed: 651 CMR 12.04(6)(a), (b) 651 CMR 12.04(7)(b) 651 CMR 12.04(8)(a)(3), (b), (c) 651 CMR 12.08(1)(s)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(6)(a): Screening and Assessment (rule text: “Prior to a Resident moving in, a nurse shall conduct an initial screening to assess and determine: 1. The prospective Resident's service needs and preferences and the ability of the Residence to meet those needs; 2. [...]”); 651 CMR 12.04(7)(b): Service Plan Development (rule text: “The Service Coordinator or nurse shall review the Resident's initial service plan within 30 days of the commencement of residency and document the review to ensure the Resident's needs and preferences are accurately incorporated therein [...]”); 651 CMR 12.04(8)(a): Service Plan Requirements (rule text: “Each service plan shall be based on a current assessment of the Resident, and indicate the following: 1. The services needed, including the minimum service package provided for a monthly fee and any additional services the Resident needs; [...]”); 651 CMR 12.08(1)(s): Resident Rights (rule text: “Be free from Restraints;”)
Corrective action: See IV A (sections of the report)
- Finding C: General Requirements for ALR Service and Service Coordination: Quality Assurance and Performance Improvement marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Missing or incomplete components of the Quality Assurance and Performance Improvement requirements. Unsafe Self-Administered Medication Management (SAMM)”
Regulation cited, as printed: 651 CMR 12.04(10)(a), (b), (c)(2), (d), (e)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(10)(a): Quality Assurance and Performance Improvement › Service Planning (rule text: “The Residence shall review a random sample of Resident assessments, service plans and progress notes at least once each year to ensure that the Residents' service plans have been implemented and meet the Resident's general needs and any [...]”)
Corrective action: See IV A (sections of the report)
- Finding D: Emergency Preparedness Plan and Reporting Requirements: Reporting Resident Specific Emergencies marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Late submissions of incidents reports.”
Regulation cited, as printed: 651 CMR 12.04(11)(e)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(11)(e): Emergency Preparedness Plan and Reporting Requirements (rule text: “Any report required under 651 CMR 12.04(11)(c) or 12.04(11)(d) shall be filed with the Assisted Living Certification Unit within 24 hours after the occurrence of the incident or accident via EOEA's online filing system. [...]”)
Corrective action: See IV A (sections of the report)
- Finding E: Resident Record: Progress Notes
Details
AGE’s finding, as written: “Inconsistent documentation of significant events.”
Regulation cited, as printed: 651 CMR 12.05(1)(c)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.05(1)(c): Resident Record (rule text: “Progress notes, which shall document significant occurrences, either observed by or reported to Residence staff, including significant or continued changes in the Resident's behavior or memory; [...]”)
Corrective action: See IV A (sections of the report)
- Finding F: Compliance Reviews of Assisted Living Residences: Record Review Compliance Review Requirements marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Resident records were not provided to EOEA.”
Regulation cited, as printed: 651 CMR 12.05(1) 651 CMR 12.09(3)(c), (e), (f)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.05(1): Resident Record (rule text: “The Assisted Living Residence shall develop and maintain written Resident records which shall remain confidential but for the limited exception of EOEA's enforcement of 651 CMR 12.00. [...]”); 651 CMR 12.09(3)(c): Compliance Review Requirements (rule text: “An examination of any and all documents within a Resident's record, including service plans and written progress reports, incident reports (or similar document), Residency Agreement, and any other financial or contractual agreements [...]”)
Corrective action: See IV A (sections of the report)
- Finding G: Training Requirements: Introductory Visits and Review marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Inconsistent documentation of Introductory Visits.”
Regulation cited, as printed: 651 CMR 12.07(7)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.07(7): Introductory Visit and Review (rule text: “Prior to or within 48 hours after the provision of Personal Care Services to a Resident, a nurse shall review the Resident's service plan with all relevant personal care workers. [...]”)
Corrective action: See IV A (sections of the report)
Specific corrective actions AGE required
- Documentation confirming a newly completed review of all Residents using a bed rail or u-bar.
- Documentation confirming a newly completed medication safety review for all SAMM Residents including an audit of all medication storage units and Medication Administration Records.
- Documentation confirming a newly completed SAMM in-service training and post-training evaluation by a nurse for all PC staff; and
- Confirm the completion of an Introductory Visit for all current care staff with all Residents.
Summaries are ours and are marked “Summary”; quoted text is AGE’s own, as printed in reports scanned to text (spelling slips are AGE’s or the scan’s), shortened where marked [...]. Rule descriptions come from 651 CMR 12.00 as in force on the report date. AGE’s page for this residence links each report.
What these terms mean
651 CMR 12.09(2): AGE "shall conduct compliance reviews of Assisted Living Residences no less than once every two years. In addition, [AGE] may conduct a compliance review any time it has cause to believe that an Assisted Living Residence is in violation" of the law or its regulations.
651 CMR 12.09(4)(b): a notice of noncompliance "shall describe the noncompliance with particularity, indicate the specific portion of the law(s) or regulation(s) which have been violated, and shall include the corrective action to be taken."
651 CMR 12.09(4)(c) and (d): AGE may require corrective action, including "Ceasing the enrollment of new Residents" or "Reducing the number of Residents served", and may "deny, revoke, suspend, modify or refuse to issue or renew a Certification."
A finding marked repeat is one AGE also cited at an earlier review. AGE does not rate findings by severity in these reports; the action taken is AGE's overall response.
AGE posts these reports on each residence’s mass.gov page and keeps no public index, so older reports may not be listed. Massachusetts posts no complaint results for assisted living. This residence is certified for 34 units; larger residences have more records to review, so read counts with size in mind. Source: Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification, residence pages read October 16, 2026. Always visit in person and ask the residence about anything listed here.
License and ownershipActive license
- License type
- Certified Assisted Living Residence
- License status
- Active
- Licensed capacity
- 34
- County
- Worcester County
Source: Massachusetts state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Paying with Medicaid and other programsHow Medicaid pays for care in Massachusetts, and other programs
How Medicaid pays for care in Massachusetts
- Group Adult Foster Care (GAFC), a MassHealth program. Most people pay privately. MassHealth (Medicaid) can help through Group Adult Foster Care (GAFC) at residences that accept it, but not all ALRs do. Ask before you sign a residency agreement. (state page)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 5.8 mi, nursing home 0.0 mi, pharmacy 0.4 mi
- Nearest hospital with an emergency room
- Marlborough Hospital, Marlborough. 5.8 miles away, straight line. CMS overall hospital rating: 2 of 5 stars.
- Nearest Medicare nursing home
- Beaumont Rehab & Skilled Nursing CTR - Westboro, Westborough. 0.0 miles away, straight line.
- Nearest home health agency office
- Pivot Point Homecare Services LLC, Westborough. 0.3 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 0.4 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 01581 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Fresenius Medical Care Of Marlborough, Marlborough, 2.8 miles away, straight line (CMS rating 4 of 5 stars)
Fmc University Dialysis Center (Bma Of Shrewsbury), Shrewsbury, 7.0 miles away, straight line (has a shift starting after 5 pm; CMS rating 4 of 5 stars)
U-Mass Memorial Health Care Systems, Worcester, 7.8 miles away, straight line - Hospice
- 16 Medicare hospices tell CMS they serve ZIP code 01581.
Aseracare Hospice, office in Westborough, 0.3 miles away, straight line
Serenity Hospice, LLC, office in Southborough, 4.1 miles away, straight line
Brookhaven Hospice, office in Marlborough, 4.3 miles away, straight line (CMS family survey rating 4 of 5 stars) - Nearest geriatric medicine practice
- Umass Memorial Medical Group Inc, Worcester. 9.4 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively moderate; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: hurricane relatively high, inland flooding relatively moderate, wildfire very low, tornado relatively moderate, heat wave relatively low, earthquake relatively moderate. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour9 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- What does the base rate include, and when did rates last go up?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
- For what reasons can a resident be asked to leave?
- Is the apartment held during a hospital stay, and at what cost?
What we checked13 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification inspection records | Oct 16, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
Common questionsAnswers to 4 questions families ask
What type of care does Whitney Suites at Westborough provide?
Whitney Suites at Westborough is licensed by the state of Massachusetts for independent living, assisted living, continuing care in Westborough, Massachusetts. Its licensed capacity is 34 residents.
Does Lilisity rate Whitney Suites at Westborough?
No. We publish state licensing details for Whitney Suites at Westborough but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Whitney Suites at Westborough cost?
Assisted Living in Massachusetts typically starts at $5,300 to $7,800 a month. Based on 31 communities that publish prices. These are area figures, not this community's price. Whitney Suites at Westborough does not publish its prices.
How do I contact Whitney Suites at Westborough?
Use Whitney Suites at Westborough's website, mass.gov/locations/whitney-suites-at-westborough, or visit at 1 Lyman St., Westborough, MA 01581.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid