Assisted Living and Memory Care
Whitney Place at Northborough
238 West Main Street, Northborough, MA 01532 · Map
Licensed for 75 residents
Whitney Place at Northborough is a state-licensed assisted living, memory care community in Northborough, Massachusetts. It is licensed for 75 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 75 residents
Certified Assisted Living Residence with Special Care Residence.
Nearest emergency room
5.8 miles
Umass Memorial Medical Center/University Campus, rated 3 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Whitney Place at Northborough this community | 75 | Not published | Active | 5 findings in latest review | |
| Coleman House | 0.6 mi | 12 | Not published | Active | No record |
| The Residence at Orchard Grove | 2.3 mi | 80 | Not published | Active | No record |
| Southgate at Shrewsbury - Hampton Suites | 2.8 mi | 70 | Not published | Active | 7 findings in latest review |
| Whitney Place at Westborough | 3.2 mi | 60 | Not published | Active | 9 findings in latest review |
State inspection record5 findings in latest review
- Last compliance review
- April 8, 2026
- Reports on AGE’s page
- 1
- Latest action (as printed)
- Plan of Correction required
- Certified since 2004
Compliance review, April 8, 2026 (AGE’s report)
- Review on site
- April 8, 2026
- Report dated
- April 13, 2026
- Action taken (as printed)
- Plan of Correction required
- Previous action (as printed)
- None
- Certification (as printed)
- Deemed certified since 2/13/26
- Review before this one
- January 18, 2024
- Corrections due by (as printed)
- May 13, 2026
- Findings cited
- 5 5 marked repeat
Summary: AGE cited 5 findings in this report, 5 of them marked as repeat findings from an earlier review. Plan of Correction required (AGE’s action).
Summary of actions, as written: “AGE conducted an on-site Compliance Review on April 8, 2026. Unless otherwise stated in this Report, the documentation reviewed was for the period 1/18/24 – 4/8/26. Whitney Place at Northborough (Residence) will remain certified pending AGE's issuance of a final determination approving or denying the application for recertification. Final approval will be granted upon receipt and acceptance of written clarification or correction of the issues identified herein.”
- Finding A: General Requirements for an ALR: Emergency Response marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Missing e-call response times. Missing monitoring.”
Regulation cited, as printed: 651 CMR 12.04(2)(b)(3)(b)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(2)(b): Service and Service Coordination Requirements (rule text: “The Sponsor of the Assisted Living Residence shall provide or arrange for the provision of the following services by personnel meeting standards for professional qualifications and training set forth in 651 CMR 12.05, 12.07, and 12.08: 1. [...]”)
Corrective action: See IV A (sections of the report)
- Finding B: General Requirements for an ALR: Screening and Assessment marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Inconsistent with documenting all requirements of Assessments.”
Regulation cited, as printed: 651 CMR 12.04(6)(a)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(6)(a): Screening and Assessment (rule text: “Prior to a Resident moving in, a nurse shall conduct an initial screening to assess and determine: 1. The prospective Resident's service needs and preferences and the ability of the Residence to meet those needs; 2. [...]”)
Corrective action: See IV A (sections of the report)
- Finding C: General Requirements for an ALR: Quality Assurance and Performance Improvement (QAPI) marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Unsafe SAMM”
Regulation cited, as printed: 651 CMR 12.04(10)(c)(d)(e)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(10)(c): Quality Assurance and Performance Improvement › Medication Quality Plan (rule text: “The Residence shall develop and implement systems that support and promote safe SAMM, and if applicable, LMA programs. The Medication quality plan shall include but need not be limited to the following components: 1. [...]”)
Corrective action: See IV A (sections of the report)
- Finding D: Emergency Preparedness Plan and Reporting Requirements: Reporting Resident-specific Emergencies marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Late submissions of Resident-specific incidents reports.”
Regulation cited, as printed: 651 CMR 12.04(11)(e)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(11)(e): Emergency Preparedness Plan and Reporting Requirements (rule text: “Any report required under 651 CMR 12.04(11)(c) or 12.04(11)(d) shall be filed with the Assisted Living Certification Unit within 24 hours after the occurrence of the incident or accident via EOEA's online filing system. [...]”)
Corrective action: See IV A (sections of the report)
- Finding E: Training Requirements: -Annual Inservice Training -Introductory Visits and Review marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Incomplete or missing trainings. Inconsistent documentation of Introductory Visits.”
Regulation cited, as printed: 651 CMR 12.07(4)(b), (f)(1), (2)(n), (7)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.07(4)(b): Ongoing In-service Education and Training (rule text: “Employees working in a Special Care Residence must receive an additional four hours of training per year related to the Residents' specialized needs. [...]”)
Corrective action: See IV A&B (sections of the report)
What AGE reviewed and found (AGE’s words)
Service and Service Coordination Requirements- Emergency Response
- AGE reviewed the Personalized Emergency Response procedures developed to provide timely assistance to a Resident in the event of an emergency.
- During the months of June 2024, August 2025 and March 2026, there were 67 e-call response times over the 10-minute limit.
B. General Requirements for an Assisted Living Residence (ALR)
- AGE reviewed the documentation of nine Resident records to determine compliance with the requirements for Screenings, Assessments, and Service Plan Development and Requirements.
Screening and Assessment
- Seven records were missing documentation of an initial assessment being completed by a nurse.
C. Quality Assurance and Performance Improvement
- AGE reviewed documentation to ensure the Residence has established an effective, ongoing quality improvement and assurance program for Service Planning, Safety Assurances, and Medication Quality.
Medication Quality Plan- Medication administration observation
- AGE observed two Personal Care Aides (PCA) providing medication assistance to four Residents to ensure the Residence has developed and implemented systems that support and promote safe SAMM.
SAMM
- AGE observed a compromised medication blister in one Resident's Medication Storage Unit.
- AGE observed two Resident's Medication Storage Units not clearly separated in their shared living unit.
- AGE observed a family filled medication container without proper labeling in one Resident's Medication Storage Unit.
D. Reporting Resident-Specific Emergencies-
- AGE reviewed the Residence records and incident reports to determine whether the Residence complied with the requirement to report qualifying incidents to AGE within 24 hours after the occurrence of the incident or accident.
- The Residence filed ten incident reports greater than 24 hours after the occurrence of the incident or accident.
Annual In-Service Training
- AGE reviewed the personnel records of five staff members including four Personal Care staff to determine compliance with annual in-service training requirements.
- Documentation supporting two personal care employees who received four additional hours of SCR-related training was missing.
- Documentation supporting two personal care employees who received one hours of SAMM training was missing.
- Documentation supporting four employees who received Disaster and Emergency Response in-service training was missing.
Introductory Visit and Review
- AGE reviewed the records of eight Residents to determine compliance with the requirements that a nurse reviews the Resident's service plan with all relevant personal care workers within 48 hours after the provision of service or with any change of condition for the Resident:
- Seven records were without documentation to support that Introductory Visits were consistently conducted by a nurse with all applicable staff.
A specific plan of what will be or has been done to correct each of the cited in Section II above;
- Provide a description of what will be done to prevent the recurrence of each of the issues identified in Section II to ensure the problem does not recur;
Identify the designation of the individual(s) who will be responsible for monitoring the correction; and,
- The date by which each correction will be achieved.
- B. Specific Corrective Actions.
Submit to AGE the following:
- Documentation confirming a current Introductory Visit has been completed, between all care staff and a nurse, for all Residents.
V. NEXT STEPS:
- In accordance with 651 CMR 12.09(4)(g), you are required to respond in writing to AGE within ten (10) days after receiving this notice indicating your agreement or disagreement with the findings. If you agree with the findings, please submit in writing to AGE all required information/corrections by May 13, 2026.
- If you disagree with the findings, you may request an informal review pursuant to 651 CMR 12.10(1) by submitting your request using certified mail, return receipt requested, together with a detailed written rebuttal of the findings within ten (10) days of your receipt of this letter.
- If you have any questions regarding this matter, email ALRHelp@mass.gov .
Summaries are ours and are marked “Summary”; quoted text is AGE’s own, as printed in reports scanned to text (spelling slips are AGE’s or the scan’s), shortened where marked [...]. Rule descriptions come from 651 CMR 12.00 as in force on the report date. AGE’s page for this residence links each report.
What these terms mean
651 CMR 12.09(2): AGE "shall conduct compliance reviews of Assisted Living Residences no less than once every two years. In addition, [AGE] may conduct a compliance review any time it has cause to believe that an Assisted Living Residence is in violation" of the law or its regulations.
651 CMR 12.09(4)(b): a notice of noncompliance "shall describe the noncompliance with particularity, indicate the specific portion of the law(s) or regulation(s) which have been violated, and shall include the corrective action to be taken."
651 CMR 12.09(4)(c) and (d): AGE may require corrective action, including "Ceasing the enrollment of new Residents" or "Reducing the number of Residents served", and may "deny, revoke, suspend, modify or refuse to issue or renew a Certification."
A finding marked repeat is one AGE also cited at an earlier review. AGE does not rate findings by severity in these reports; the action taken is AGE's overall response.
AGE posts these reports on each residence’s mass.gov page and keeps no public index, so older reports may not be listed. Massachusetts posts no complaint results for assisted living. This residence is certified for 75 units; larger residences have more records to review, so read counts with size in mind. Source: Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification, residence pages read October 16, 2026. Always visit in person and ask the residence about anything listed here.
License and ownershipActive license
- License type
- Certified Assisted Living Residence with Special Care Residence
- License status
- Active
- Licensed capacity
- 75
- County
- Worcester County
Source: Massachusetts state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Paying with Medicaid and other programsHow Medicaid pays for care in Massachusetts, and other programs
How Medicaid pays for care in Massachusetts
- Group Adult Foster Care (GAFC), a MassHealth program. Most people pay privately. MassHealth (Medicaid) can help through Group Adult Foster Care (GAFC) at residences that accept it, but not all ALRs do. Ask before you sign a residency agreement. (state page)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 5.8 mi, nursing home 0.0 mi, pharmacy 1.0 mi
- Nearest hospital with an emergency room
- Umass Memorial Medical Center/University Campus, Worcester. 5.8 miles away, straight line. CMS overall hospital rating: 3 of 5 stars.
- Nearest Medicare nursing home
- Beaumont Rehab & Skilled Nursing CTR - Northboro, Northborough. 0.0 miles away, straight line.
- Nearest home health agency office
- Pivot Point Homecare Services LLC, Westborough. 3.2 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 1.0 mile away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 01532 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Fresenius Medical Care Of Marlborough, Marlborough, 3.2 miles away, straight line (CMS rating 4 of 5 stars)
Fmc University Dialysis Center (Bma Of Shrewsbury), Shrewsbury, 5.1 miles away, straight line (has a shift starting after 5 pm; CMS rating 4 of 5 stars)
U-Mass Memorial Health Care Systems, Worcester, 5.8 miles away, straight line - Hospice
- 14 Medicare hospices tell CMS they serve ZIP code 01532.
Brookhaven Hospice, office in Marlborough, 4.4 miles away, straight line (CMS family survey rating 4 of 5 stars)
Faith And Family Hospice, office in Marlborough, 4.7 miles away, straight line (CMS family survey rating 4 of 5 stars)
Notre Dame Hospice, office in Worcester, 5.7 miles away, straight line (CMS family survey rating 4 of 5 stars) - Nearest geriatric medicine practice
- Umass Memorial Medical Group Inc, Worcester. 7.1 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively low; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane relatively moderate, inland flooding relatively low, wildfire very low, tornado relatively low, heat wave relatively low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in April 2026. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers work in memory care during the day, the evening and overnight, and for how many residents?
- What dementia training does each caregiver get before working alone, and every year after?
- How do staff respond when a resident is agitated, frightened or tries to leave?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
What we checked13 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification inspection records | Oct 16, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
Common questionsAnswers to 4 questions families ask
What type of care does Whitney Place at Northborough provide?
Whitney Place at Northborough is licensed by the state of Massachusetts for assisted living, memory care in Northborough, Massachusetts. Its licensed capacity is 75 residents.
Does Lilisity rate Whitney Place at Northborough?
No. We publish state licensing details for Whitney Place at Northborough but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Whitney Place at Northborough cost?
Assisted Living in Massachusetts typically starts at $5,300 to $7,800 a month. Based on 31 communities that publish prices. These are area figures, not this community's price. Whitney Place at Northborough does not publish its prices.
How do I contact Whitney Place at Northborough?
Use Whitney Place at Northborough's website, mass.gov/locations/whitney-place-at-northborough, or visit at 238 West Main Street, Northborough, MA 01532.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid