Independent Living and Assisted Living and Continuing Care
Southgate at Shrewsbury - Hampton Suites
30 Julio Drive, Shrewsbury, MA 01545 · Map
Licensed for 70 residents
Southgate at Shrewsbury - Hampton Suites is a state-licensed independent living, assisted living, continuing care community in Shrewsbury, Massachusetts. It is licensed for 70 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 70 residents
Certified Assisted Living Residence.
Nearest emergency room
3.0 miles
Umass Memorial Medical Center/University Campus, rated 3 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Southgate at Shrewsbury - Hampton Suites this community | 70 | Not published | Active | 7 findings in latest review | |
| Shrewsbury Crossings | 1.3 mi | 64 | Not published | Active | No record |
| The Residence at Orchard Grove | 1.5 mi | 80 | Not published | Active | No record |
| Whitney Place at Northborough | 2.8 mi | 75 | Not published | Active | 5 findings in latest review |
| Notre Dame du Lac | 3.0 mi | 110 | Not published | Active | 8 findings in latest review |
State inspection record7 findings in latest review
- Last compliance review
- July 30, 2026
- Reports on AGE’s page
- 1
- Latest action (as printed)
- Plan of Correction
- Certified since 1996
Compliance review, July 30, 2026 (AGE’s report)
- Review on site
- July 30, 2026
- Report dated
- July 31, 2026
- Action taken (as printed)
- Plan of Correction
- Previous action (as printed)
- None
- Certification (as printed)
- Certified through 8/1/2026
- Review before this one
- June 11, 2024
- Corrections due by (as printed)
- August 31, 2026
- Findings cited
- 7 2 marked repeat
Summary: AGE cited 7 findings in this report, 2 of them marked as repeat findings from an earlier review. Plan of Correction (AGE’s action).
Summary of actions, as written: “AGE conducted an on-site Compliance Review on July 30, 2026. Unless otherwise stated in this Report, the documentation reviewed was for the period 6/11/2024 – 7/30/2026, Southgate at Shrewsbury-Hampton Suites (Residence) will remain certified pending AGE's issuance of a final determination approving or denying the application for recertification. Final approval will be granted upon receipt and acceptance of written clarification or correction of the issues identified herein.”
- Finding A: Certification: Renewal Certification Procedures
Details
AGE’s finding, as written: “Missing Application for renewal of Certification.”
Regulation cited, as printed: 651 CMR 12.03(7)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.03(7): Renewal Certification Procedures (rule text: “EOEA shall renew for a term of two years the Certification of a Sponsor of an Assisted Living Residence if EOEA determines that the Sponsor and the Assisted Living Residence meet the requirements of St. 1994, c. 354 and 651 CMR 12.00. [...]”)
Corrective action: See IV A (sections of the report)
- Finding B: General Requirements for an ALR: Service and Service Coordination Requirements -Emergency Response - Dietician Reviews marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Missing e-call response reports. Delayed e-call response time not compliant with Residence policy. Inconsistent dietician reviews”
Regulation cited, as printed: 651 CMR 12.04(2)(b)(3.)(b.) 651 CMR 12.04(2)(b)(4.)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(2)(b): Service and Service Coordination Requirements (rule text: “The Sponsor of the Assisted Living Residence shall provide or arrange for the provision of the following services by personnel meeting standards for professional qualifications and training set forth in 651 CMR 12.05, 12.07, and 12.08: 1. [...]”); 651 CMR 12.04(2)(b): Service and Service Coordination Requirements (rule text: “The Sponsor of the Assisted Living Residence shall provide or arrange for the provision of the following services by personnel meeting standards for professional qualifications and training set forth in 651 CMR 12.05, 12.07, and 12.08: 1. [...]”)
Corrective action: See IV A&B (sections of the report)
- Finding C: General Requirements for an ALR: Service Plan Development and Requirements
Details
AGE’s finding, as written: “Inconsistent with documenting all requirements of Assessments and Service Plans.”
Regulation cited, as printed: 651 CMR 12.04(8)(c)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(8)(c): Service Plan Requirements (rule text: “Following the Service Plan reassessment required by 651 CMR 12.04(7)(b), the Service Coordinator or nurse shall review the Service Plan not less than every six months, or at any time upon identifying an improvement in the Resident's [...]”)
Corrective action: See IV A (sections of the report)
- Finding D: General Requirements for an ALR: Quality Assurance and Performance Improvement (QAPI) marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Missing or incomplete components of the Quality Assurance and Performance Improvement requirements. Unsafe SAMM.”
Regulation cited, as printed: 651 CMR 12.04(10)(b)-(c)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(10)(b): Quality Assurance and Performance Improvement › Resident Safety Assurances (rule text: “The Residence shall review policies and procedures designed to ensure a safe environment for all residents. Such policies and procedures shall include an Evidence Informed Falls Prevention Program.”)
Corrective action: See IV A (sections of the report)
- Finding E: Emergency Preparedness Plan and Reporting Requirements: Evacuation Drills and Rehearsals
Details
AGE’s finding, as written: “Insufficient documentation of missing person drills.”
Regulation cited, as printed: 651 CMR 12.04(11)(a)(4.)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(11)(a): Emergency Preparedness Plan and Reporting Requirements › Plan Requirements (rule text: “1. The plan and any changes to the plan, which shall be developed in conjunction with local and state emergency planners, must include the following elements: a. [...]”)
Corrective action: See IV A&B (sections of the report)
- Finding F: Training Requirements: General Orientation Ongoing In-service Education and Training Introductory Visits and Review
Details
AGE’s finding, as written: “Missing documentation of Seven Hours Orientation Training. Missing documentation of facilitated Inservice Training. Inconsistent documentation of Introductory Visits.”
Regulation cited, as printed: 651 CMR 12.07(1) 651 CMR 12.07(4)(d) 651 CMR 12.07(7)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.07(1): General Orientation (rule text: “Prior to active employment, all staff and contracted providers who will have direct contact with Residents and all food service personnel must receive a seven-hour orientation which includes the following topics:”); 651 CMR 12.07(4)(d): Ongoing In-service Education and Training (rule text: “No more than 50% of the ongoing training requirement may be conducted by unfacilitated media presentations by such means as video or audio.”); 651 CMR 12.07(7): Introductory Visit and Review (rule text: “Prior to or within 48 hours after the provision of Personal Care Services to a Resident, a nurse shall review the Resident's service plan with all relevant personal care workers. [...]”)
Corrective action: See IV A&B (sections of the report)
- Finding G: Reports to AGE: Additional Reporting Requirements
Details
AGE’s finding, as written: “Missing notification of Residence Manager change.”
Regulation cited, as printed: 651 CMR 12.04(13)(b)(2.)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(13)(b): Reports to EOEA › Additional Reporting Requirements (rule text: “1. All information required by 651 CMR 12.03(2) or otherwise required by the Secretary shall be kept current by each Applicant or Sponsor. [...]”)
Corrective action: See IV A (sections of the report)
What AGE reviewed and found (AGE’s words)
A. Certification - Renewal Certification Procedures
- AGE reviewed documentation to ensure the Residence's compliance with AGE recertification requirements.
- Documentation of the Application for renewal of Certification and Application fee were not filed and date-stamped at AGE at least 30 days before the stated expiration date of the Certification.
Emergency Response
- AGE reviewed the Personalized Emergency Response procedures developed to provide timely assistance to a Resident in the event of an emergency needs situation.
- Documentation for the December 2024 e-call response times was missing.
- In the period reviewed there were 24 e-call response times over the 10 minutes required by Residence policy.
Dietitian Reviews
- AGE reviewed the Residence's documentation for evidence of Dietary Reviews at least every six months.
- Documentation of a dietitian's review was not completed at least every six months for the period reviewed.
C. General Requirements for an Assisted Living Residence
- AGE reviewed six Resident Records to determine compliance with requirements for the Screening and Assessment, Service Plan Development and Service Plan Requirements.
Service Plan Development and Requirements
- Documentation of a service plan review required every six months or after a change in Resident condition, was missing for two records.
D. Quality Assurance and Performance Improvement
- AGE reviewed documentation to ensure the Residence has established an effective, ongoing quality improvement and assurance program for Service Planning, Safety Assurances, and Medication Quality.
Resident Safety Assurances
- Documentation of the audit missing for the 2024 calendar year reviewed.
Medication administration observation
- AGE observed five PCA staff providing medication observation to six Residents to ensure the Residence has developed and implemented systems that support and promote safe SAMM.
SAMM
- AGE observed three Resident's family filled cassettes without labels of the Resident's name, unit number, and medication dates.
Evacuation Drills and Rehearsals
- AGE reviewed the Residence's Emergency Plan to ensure compliance that the Residence can address potential disasters and emergencies and resident-specific crises such as a missing Resident.
- Documentation of a missing person drill for all three shifts was missing for the 2024 and 2025 calendar years reviewed.
General Orientation
- AGE reviewed the personnel records of six staff members to determine compliance with orientation requirements.
- Documentation that employees received seven hours of orientation training was missing.
Annual In-Service Training
- AGE reviewed the personnel records of six staff members to determine compliance with annual in-Service training requirements.
- Documentation to support that employees received In-Service training was missing for the period reviewed.
Introductory Visit and Review
- AGE reviewed the records of six Residents to determine compliance with the requirements that a nurse reviews the Resident's service plan with all relevant personal care workers within the 48 hours after the provision of service or with any change of condition for the Resident:
- Three records were without documentation to support that Introductory Visits were consistently conducted with all applicable staff.
G. Reports to AGE- Additional Reporting Requirements
- AGE requires the Residence forward the contact information for any interim or new Residence Manager to AGE, including telephone number(s) and email address within ten business days.
- The Residence's change in Residence Manager was not submitted to AGE within ten business days.
A specific plan of what will be or has been done to correct each of the cited in Section II above;
- Provide a description of what will be done to prevent the recurrence of each of the issues(s) identified in Section II to ensure the problem does not recur;
Identify the designation of the individual(s) who will be responsible for monitoring the correction; and,
- The date by which each correction will be achieved.
- B. Specific Corrective Actions.
Submit to AGE the following:
- Documentation confirming a completed dietician review.
- Documentation confirming a completed missing person drill report form with all three shifts.
- Documentation confirming all employees have received General Orientation training.
V. NEXT STEPS:
- In accordance with 651 CMR 12.09(4)(g), you are required to respond in writing to AGE within 10 days after receiving this notice indicating your agreement or disagreement with the findings. If you agree with the findings, please submit in writing to AGE all required information/corrections by August 31, 2026.
- If you disagree with the findings, you may request an informal review pursuant to 651 CMR 12.10(1) by submitting your request using certified mail, return receipt requested, together with a detailed written rebuttal of the findings within 10 days of your receipt of this letter.
Lakewood, NJ 08701
- for internal use only: 002 ☐ 003 ☒ 004 ☐ 005 ☐
Summaries are ours and are marked “Summary”; quoted text is AGE’s own, as printed in reports scanned to text (spelling slips are AGE’s or the scan’s), shortened where marked [...]. Rule descriptions come from 651 CMR 12.00 as in force on the report date. AGE’s page for this residence links each report.
What these terms mean
651 CMR 12.09(2): AGE "shall conduct compliance reviews of Assisted Living Residences no less than once every two years. In addition, [AGE] may conduct a compliance review any time it has cause to believe that an Assisted Living Residence is in violation" of the law or its regulations.
651 CMR 12.09(4)(b): a notice of noncompliance "shall describe the noncompliance with particularity, indicate the specific portion of the law(s) or regulation(s) which have been violated, and shall include the corrective action to be taken."
651 CMR 12.09(4)(c) and (d): AGE may require corrective action, including "Ceasing the enrollment of new Residents" or "Reducing the number of Residents served", and may "deny, revoke, suspend, modify or refuse to issue or renew a Certification."
A finding marked repeat is one AGE also cited at an earlier review. AGE does not rate findings by severity in these reports; the action taken is AGE's overall response.
AGE posts these reports on each residence’s mass.gov page and keeps no public index, so older reports may not be listed. Massachusetts posts no complaint results for assisted living. This residence is certified for 70 units; larger residences have more records to review, so read counts with size in mind. Source: Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification, residence pages read October 16, 2026. Always visit in person and ask the residence about anything listed here.
License and ownershipActive license
- License type
- Certified Assisted Living Residence
- License status
- Active
- Licensed capacity
- 70
- County
- Worcester County
Source: Massachusetts state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Paying with Medicaid and other programsHow Medicaid pays for care in Massachusetts, and other programs
How Medicaid pays for care in Massachusetts
- Group Adult Foster Care (GAFC), a MassHealth program. Most people pay privately. MassHealth (Medicaid) can help through Group Adult Foster Care (GAFC) at residences that accept it, but not all ALRs do. Ask before you sign a residency agreement. (state page)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 3.0 mi, nursing home 0.0 mi, pharmacy 0.7 mi
- Nearest hospital with an emergency room
- Umass Memorial Medical Center/University Campus, Worcester. 3.0 miles away, straight line. CMS overall hospital rating: 3 of 5 stars.
- Nearest Medicare nursing home
- Shrewsbury Rehabilitation and Nursing at Southgate, Shrewsbury. 0.0 miles away, straight line.
- Nearest home health agency office
- Loyal Home Care Services, Worcester. 2.8 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walgreens. 0.7 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 01545 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Fmc University Dialysis Center (Bma Of Shrewsbury), Shrewsbury, 2.3 miles away, straight line (has a shift starting after 5 pm; CMS rating 4 of 5 stars)
U-Mass Memorial Health Care Systems, Worcester, 3.0 miles away, straight line
Fmc - Freedom Center Of Worcester, Worcester, 3.4 miles away, straight line (CMS rating 3 of 5 stars) - Hospice
- 17 Medicare hospices tell CMS they serve ZIP code 01545.
Notre Dame Hospice, office in Worcester, 3.0 miles away, straight line (CMS family survey rating 4 of 5 stars)
Ascend Hospice, office in Worcester, 3.3 miles away, straight line (CMS family survey rating 3 of 5 stars)
Vna Care Hospice Inc, office in Worcester, 4.9 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- Umass Memorial Medical Group Inc, Worcester. 4.4 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively low; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane relatively moderate, inland flooding relatively low, wildfire very low, tornado relatively low, heat wave relatively low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in July 2026. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
- For what reasons can a resident be asked to leave?
- Is the apartment held during a hospital stay, and at what cost?
What we checked13 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification inspection records | Oct 16, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
Common questionsAnswers to 4 questions families ask
What type of care does Southgate at Shrewsbury - Hampton Suites provide?
Southgate at Shrewsbury - Hampton Suites is licensed by the state of Massachusetts for independent living, assisted living, continuing care in Shrewsbury, Massachusetts. Its licensed capacity is 70 residents.
Does Lilisity rate Southgate at Shrewsbury - Hampton Suites?
No. We publish state licensing details for Southgate at Shrewsbury - Hampton Suites but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Southgate at Shrewsbury - Hampton Suites cost?
Assisted Living in Massachusetts typically starts at $5,300 to $7,800 a month. Based on 31 communities that publish prices. These are area figures, not this community's price. Southgate at Shrewsbury - Hampton Suites does not publish its prices.
How do I contact Southgate at Shrewsbury - Hampton Suites?
Use Southgate at Shrewsbury - Hampton Suites's website, mass.gov/locations/southgate-at-shrewsbury-hampton-suites, or visit at 30 Julio Drive, Shrewsbury, MA 01545.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid