Assisted Living and Memory Care
Keystone Place at Buzzards Bay
218 Main St., Bourne, MA 02532 · Map
Licensed for 75 residents
Keystone Place at Buzzards Bay is a state-licensed assisted living, memory care community in Bourne, Massachusetts. It is licensed for 75 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 75 residents
Certified Assisted Living Residence with Special Care Residence.
Nearest emergency room
12.7 miles
Falmouth Hospital, rated 4 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Keystone Place at Buzzards Bay this community | 75 | Not published | Active | 6 findings in latest review | |
| Cape Cod Senior Residences at Pocasset | 4.3 mi | 60 | Not published | Active | 4 findings in latest review |
| Decatur House | 5.8 mi | 38 | Not published | Active | No record |
| All American Assisted Living at Wareham | 6.9 mi | 58 | Not published | Active | 7 findings in latest review |
| Laurelwood at The Pinehills | 9.2 mi | 80 | Not published | Active | No record |
State inspection record6 findings in latest review
- Last compliance review
- May 7, 2025
- Reports on AGE’s page
- 1
- Latest action (as printed)
- Plan of Correction required
Compliance review, May 7, 2025 (AGE’s report)
- Review on site
- May 7, 2025
- Report dated
- May 28, 2025
- Action taken (as printed)
- Plan of Correction required
- Previous action (as printed)
- None
- Certification (as printed)
- Deemed certified May 5, 2023
- Corrections due by (as printed)
- June 28, 2025
- Findings cited
- 6 5 marked repeat
Summary: AGE cited 6 findings in this report, 5 of them marked as repeat findings from an earlier review. Plan of Correction required (AGE’s action).
Summary of actions, as written: “AGE conducted an on-site Compliance Review on May 7, 2025. Keystone Place at Buzzards Bay (Residence) will continue to be certified until the AGE issues a notice regarding final approval or denial of the application for recertification. Final approval will be granted when the issues discussed below have been clarified or corrected in writing. Keystone Place at Buzzards Bay May 28, 2025”
- Finding A: General Requirements for an ALR: Emergency Response marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Late e-call response times. Inconsistent monitoring and testing of e-calls. Missing documentation of hourly safety checks.”
Regulation cited, as printed: 651 CMR 12.04(2)(b)(3)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(2)(b): Service and Service Coordination Requirements (rule text: “The Sponsor of the Assisted Living Residence shall provide or arrange for the provision of the following services by personnel meeting standards for professional qualifications and training set forth in 651 CMR 12.05, 12.07, and 12.08: 1. [...]”)
Corrective action: See IV A (sections of the report)
- Finding B: General Requirements for an ALR: Service Plan Development and Requirements marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Inconsistent with documenting all requirements of Assessments and Service Plans. Missing Bedrail assessments.”
Regulation cited, as printed: 651 CMR 12.04(7)(a)(1)(2)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(7)(a): Service Plan Development (rule text: “The Residence shall, at a minimum, document its assessment findings for the Resident on the following: 1. Allergies; 2. Diagnoses; 3. Medications (including dosage, method of administration and frequency); 4. Dietary needs; 5. [...]”)
Corrective action: See IV A (sections of the report)
- Finding C: General Requirements for an ALR- Service and Service Coordination: Quality Assurance and Performance Improvement marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Missing or incomplete components of the Quality Assurance and Performance Improvement requirements. Unsafe SAMM and LMA”
Regulation cited, as printed: 651 CMR 12.04(10)(b), (c)(2), (d), (e)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(10)(b): Quality Assurance and Performance Improvement › Resident Safety Assurances (rule text: “The Residence shall review policies and procedures designed to ensure a safe environment for all residents. Such policies and procedures shall include an Evidence Informed Falls Prevention Program.”)
Corrective action: See IV A & B (sections of the report)
- Finding D: General Requirements for an ALR: Controlled Substances (CS)
Details
AGE’s finding, as written: “Inaccurate CS count procedure.”
Regulation cited, as printed: 651 CMR 12.04(14)(a), (b)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(14)(a): Controlled Substances (rule text: “a reporting process by which any such incidents of theft or diversion are reported, documented and investigated; and”)
Corrective action: See IV A & B (sections of the report)
- Finding E: Emergency Preparedness Plan and Reporting Requirements: Reporting Resident Specific Emergencies marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Late submissions of Resident-specific incidents reports.”
Regulation cited, as printed: 651 CMR 12.04(11)(e)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(11)(e): Emergency Preparedness Plan and Reporting Requirements (rule text: “Any report required under 651 CMR 12.04(11)(c) or 12.04(11)(d) shall be filed with the Assisted Living Certification Unit within 24 hours after the occurrence of the incident or accident via EOEA's online filing system. [...]”)
Corrective action: See IV A (sections of the report)
- Finding F: Training Requirements: Introductory Visits and Review Supervision marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Inconsistent documentation of Introductory Visits.”
Regulation cited, as printed: 651 CMR 12.07(7)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.07(7): Introductory Visit and Review (rule text: “Prior to or within 48 hours after the provision of Personal Care Services to a Resident, a nurse shall review the Resident's service plan with all relevant personal care workers. [...]”)
Corrective action: See IV A & B (sections of the report)
Specific corrective actions AGE required
- Documentation confirming that Introductory Visits for all Residents have been completed by Residence's nurse for all PC staff.
- Documentation of a newly completed Medication Quality Plan Review, including a Medication Storage Unit audit, for all Residents on SAMM and LMA.
- Within 24 hours of receipt of this Compliance Review Report submit evidence to confirm the prescribed PRN medication order, from LMA finding noted above, has been reviewed by the Residence, including Residence nurses that provide LMA, and that both the PRN and
- Documentation confirming that all applicable residents have a current bed rail assessment and that bed rails have been removed from Residents who have been assessed to not need bedrails.
- Documentation of current training for all care and nursing staff related to the Residence Controlled Substance Policy and the accurate count and reporting of inaccuracies of Controlled Substances.
What AGE reviewed and found (AGE’s words)
- Service and Service Coordination Requirements - Emergency Response
- AGE reviewed response times and tests of the emergency response system from calendar year 2023 through the date of the Compliance Review to determine compliance with Service Coordination requirements.
- In the months of December 2023, June 2024, and February 2025 there were 1,047 e-call response times over the 10 minutes required by Residence policy.
- Documentation of monitoring e-call response times over the 10-minute limit was inconsistent for the calendar years reviewed.
- Documentation of the Residence physically testing the system to ensure functionality was missing for the calendar years reviewed.
- The Residence has chosen to document hourly safety checks of Residents living in the Special Care Residence (SCR) to comply with the regulation to provide timely assistance to a Resident in the event of an emergency needs situation.
- Documentation of hourly safety checks from March 1, 2025, through the date of the compliance for six Residents had multiple instances where staff failed to document the hourly safety checks of the Residents during the hours required.
- General Requirements for an Assisted Living Residence Service Plan Development and Requirements
- AGE reviewed SEVEN Resident Records reviewing documentation from 2023 through the date of the Compliance Review to determine compliance with the requirements for Service Plan Development and Requirements.
- Three SCR records were missing documentation that the Resident is provided 24-hour per day, onsite awake staff.
Bed rail assessments
- AGE reviewed the Residence records of 19 Residents utilizing bed rails / U-bars or similar devices to determine compliance with the required assessment by a physical/occupational therapist every six months
- Seven records were missing documentation of current assessment noting that the Resident can independently navigate around a bed rail/ U-bar or similar devices.
- Quality Assurance and Performance Improvement
- AGE reviewed documentation to ensure the Residence has established an effective, ongoing quality improvement and assurance program for Service Planning, Safety Assurances, and Medication Quality from calendar year 2023 through the date of the Compliance Review
Service Planning
- Documentation of the review date was missing for the 2023 and 2024 reviews.
Resident Safety Assurances
- Documentation of the review date and staff responsible for follow-up action was missing for the 2023 and 2024 reviews.
- Documentation of Evidence Informed Falls Prevention Program was missing for the 2023 calendar year.
Medication Quality Plan
- AGE reviewed the Residence's quarterly medication documentation audits from May 2023 through the date of the Compliance Review to ensure compliance with SAMM and LMA Residence policies.
- Documentation of a quarterly medication review summary identifying the staff responsible for follow-up action was missing in the last two quarters of 2023.
Medication administration observation
- AGE observed three Personal Care (PC) staff and one nurse providing medication assistance to nine Residents to ensure the Residence has developed and implemented systems that support and promote safe SAMM.
SAMM
- AGE observed two bottles of over-the-counter medications without pharmacy label in the medication storage unit for two Residents.
- AGE observed medications to be administered under LMA stored in the SAMM medication storage unit of three Residents:
LMA
- AGE observed three Residents' medication storage units containing medication that were not pharmacy-filled and pharmacy labeled.
- AGE observed one Resident's medication storage unit with physician prescribed orders for an as needed (PRN) medication to be paired with separate medication whenever the PRN requested by the Resident.
- The Medication Administration Record (MAR) documented that the PRN medication was last provided on May 5, 2025. However, the documentation of the PRN assistance did not include separate documentation of the paired medication as prescribed. [...]
- Controlled Substances
- AGE reviewed the Controlled Substance (CS) policy and procedure to prevent the theft or diversion of controlled substances prescribed to Residents who participate in SAMM/LMA.
- Documentation to support the Residence Controlled Substance count audits in accordance with the stated frequency as described in its Controlled Substance policy was missing for all years reviewed.
- Reporting Resident-specific Emergencies- Incident Reports
- AGE reviewed the Residence records and incident reports from May 2023 through the date of the Compliance Review to determine whether the Residence complied with the requirement to report qualifying incidents to AGE within 24 hours after the occurrence of the incident or accident.
- The Residence filed 30 incident reports greater than 24 hours after the occurrence of the incident or accident.
- Training Requirements Introductory Visit and Review
- AGE reviewed the records of Residents to determine compliance with the requirements that a nurse reviews the Resident's service plan with all relevant personal care workers within the 48 hours after the provision of service or with any change of condition for the Resident:
- Seven records were without documentation of nurses' signature verifying that Introductory Visits were conducted in accordance with the requirements of the regulation.
Supervision
- AGE reviewed the records of three Personal Care (PC) staff to determine compliance with Personal Care and SAMM skills evaluation requirements in the calendar year 2024 through the date of the Compliance Review.
- The Residence did not document an evaluation of personal care and SAMM skills every six months for three staff in calendar years 2024 and 2025.
Summaries are ours and are marked “Summary”; quoted text is AGE’s own, as printed in reports scanned to text (spelling slips are AGE’s or the scan’s), shortened where marked [...]. Rule descriptions come from 651 CMR 12.00 as in force on the report date. AGE’s page for this residence links each report.
What these terms mean
651 CMR 12.09(2): AGE "shall conduct compliance reviews of Assisted Living Residences no less than once every two years. In addition, [AGE] may conduct a compliance review any time it has cause to believe that an Assisted Living Residence is in violation" of the law or its regulations.
651 CMR 12.09(4)(b): a notice of noncompliance "shall describe the noncompliance with particularity, indicate the specific portion of the law(s) or regulation(s) which have been violated, and shall include the corrective action to be taken."
651 CMR 12.09(4)(c) and (d): AGE may require corrective action, including "Ceasing the enrollment of new Residents" or "Reducing the number of Residents served", and may "deny, revoke, suspend, modify or refuse to issue or renew a Certification."
A finding marked repeat is one AGE also cited at an earlier review. AGE does not rate findings by severity in these reports; the action taken is AGE's overall response.
AGE posts these reports on each residence’s mass.gov page and keeps no public index, so older reports may not be listed. Massachusetts posts no complaint results for assisted living. This residence is certified for 75 units; larger residences have more records to review, so read counts with size in mind. Source: Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification, residence pages read October 16, 2026. Always visit in person and ask the residence about anything listed here.
License and ownershipActive license
- License type
- Certified Assisted Living Residence with Special Care Residence
- License status
- Active
- Licensed capacity
- 75
- County
- Barnstable County
Source: Massachusetts state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Paying with Medicaid and other programsHow Medicaid pays for care in Massachusetts, and other programs
How Medicaid pays for care in Massachusetts
- Group Adult Foster Care (GAFC), a MassHealth program. Most people pay privately. MassHealth (Medicaid) can help through Group Adult Foster Care (GAFC) at residences that accept it, but not all ALRs do. Ask before you sign a residency agreement. (state page)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 12.7 mi, nursing home 0.6 mi, pharmacy 0.5 mi
- Nearest hospital with an emergency room
- Falmouth Hospital, Falmouth. 12.7 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
- Nearest Medicare nursing home
- Royal Cape Cod Nursing & Rehabilitation Center, Buzzards Bay. 0.6 miles away, straight line.
- Nearest home health agency office
- Blue Hills Therapeutics Inc, Forestdale. 6.7 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 0.5 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 02532 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Fresenius Medical Care Of Wareham, Wareham, 6.9 miles away, straight line (CMS rating 3 of 5 stars)
Fresenius Medical Care Of Mashpee, Mashpee, 10.8 miles away, straight line (CMS rating 4 of 5 stars) - Hospice
- 15 Medicare hospices tell CMS they serve ZIP code 02532.
Trinity Hospice, LLC, office in Falmouth, 10.1 miles away, straight line
Hospice And Palliative Care, office in Fairhaven, 15.7 miles away, straight line (CMS family survey rating 4 of 5 stars)
Cranberry Hospice, office in Plymouth, 16.5 miles away, straight line (CMS family survey rating 5 of 5 stars) - Nearest geriatric medicine practice
- Harbor Health Services Inc, Hyannis. 16.7 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively low; in FEMA's high-risk flood area (Zone AE); in a hurricane evacuation zone
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Hurricane evacuation zone
- Zone A on the Massachusetts hurricane evacuation zones. (Massachusetts Emergency Management Agency (via MassGIS), map updated May 22, 2026)
- Flood zone
- Zone AE: 1% annual chance flood area (high risk); base flood elevation set. This is inside FEMA's Special Flood Hazard Area, where flood insurance is required for federally backed mortgages. Base flood elevation 16 Feet NAVD88. (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane relatively moderate, inland flooding relatively low, coastal flooding relatively moderate, wildfire very low, tornado relatively low, heat wave very low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in May 2025. What was it, and how was it fixed?
- This address is in a hurricane evacuation zone and FEMA's high-risk flood area. Where do residents go in an evacuation, and how do you move them?
- What does the base rate include, and when did rates last go up?
- How many caregivers work in memory care during the day, the evening and overnight, and for how many residents?
- What dementia training does each caregiver get before working alone, and every year after?
- How do staff respond when a resident is agitated, frightened or tries to leave?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
What we checked13 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification inspection records | Oct 16, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | See above | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
Common questionsAnswers to 4 questions families ask
What type of care does Keystone Place at Buzzards Bay provide?
Keystone Place at Buzzards Bay is licensed by the state of Massachusetts for assisted living, memory care in Bourne, Massachusetts. Its licensed capacity is 75 residents.
Does Lilisity rate Keystone Place at Buzzards Bay?
No. We publish state licensing details for Keystone Place at Buzzards Bay but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Keystone Place at Buzzards Bay cost?
Assisted Living in Massachusetts typically starts at $5,300 to $7,800 a month. Based on 31 communities that publish prices. These are area figures, not this community's price. Keystone Place at Buzzards Bay does not publish its prices.
How do I contact Keystone Place at Buzzards Bay?
Use Keystone Place at Buzzards Bay's website, mass.gov/locations/keystone-place-at-buzzards-bay, or visit at 218 Main St., Bourne, MA 02532.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid