Lilisity

Nursing home

The Waterford Care Center

7445 North Sheridan Road, Chicago, IL 60626 · Map
For profit - Corporation · Part of Citadel Healthcare (13 facilities) · 141 certified beds

Medicare and Medicaid certified
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The Waterford Care Center is a Medicare-certified nursing home in Chicago, Illinois. CMS rates it 3 out of 5 stars overall (2/5 for staffing, 3/5 for health inspections). Nurse staffing is 2.86 hours per resident per day, below the Illinois average of 3.49. Its most recent inspection on Dec 20, 2024 cited 12 deficiencies.

3 out of 5Overall CMS rating
3 out of 5Health inspections
2 out of 5Staffing
141 bedsCertified beds

CMS quality ratings

Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.

Overall rating3/5
Health inspections3/5
Staffing2/5
Quality measures3/5
Long-stay quality4/5
Short-stay quality1/5

How The Waterford Care Center compares

This facility vs. the Illinois and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.

MetricThis facilityIllinois avgNational avgCompared with the state
Total nurse staffing (hrs/resident/day)2.863.493.89below avg
RN staffing (hrs/resident/day)0.570.730.68below avg
Aide staffing (hrs/resident/day)1.852.132.34below avg
Nursing staff turnover20.5%45.7%46.4%below avg
Deficiencies cited, last inspection12.012.19.5below avg

Staffing

Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.

2.86Total nurse hrs/resident/day
0.57RN hrs/resident/day
0.44LPN hrs/resident/day
1.85Aide hrs/resident/day
2.61Weekend nurse hrs/resident/day

Staff turnover

Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.

Total nursing staff20.5%
Registered nurses6.7%
Administrator changes0 in last year

Recent health inspection

CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.

Dec 20, 2024Most recent inspection
12Deficiencies found
76Health inspection score
0Fines

What inspectors found at The Waterford Care Center

Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.

  • Potential for harm

    Respond appropriately to all alleged violations.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · May 23, 2025 · Full report (PDF)
  • Potential for harm

    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · May 23, 2025 · Full report (PDF)
  • Potential for harm

    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Resident Rights Deficiencies · Apr 11, 2025 · Full report (PDF)
  • Potential for harm

    Ensure that residents are free from significant medication errors.

    Pharmacy Service Deficiencies · Mar 24, 2025 · Full report (PDF)
  • Potential for harm

    Ensure services provided by the nursing facility meet professional standards of quality.

    Resident Assessment and Care Planning Deficiencies · Mar 24, 2025 · Full report (PDF)
Show all 12 deficiencies
  • Potential for harm

    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Nutrition and Dietary Deficiencies · Dec 20, 2024 · Full report (PDF)
  • Potential for harm

    Provide and implement an infection prevention and control program.

    Infection Control Deficiencies · Dec 20, 2024 · Full report (PDF)
  • Potential for harm

    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Pharmacy Service Deficiencies · Dec 20, 2024 · Full report (PDF)
  • Potential for harm

    Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Quality of Life and Care Deficiencies · Dec 20, 2024 · Full report (PDF)
  • Potential for harm

    PASARR screening for Mental disorders or Intellectual Disabilities

    Resident Assessment and Care Planning Deficiencies · Dec 20, 2024 · Full report (PDF)
  • Potential for harm

    Provide safe and appropriate respiratory care for a resident when needed.

    Quality of Life and Care Deficiencies · Dec 20, 2024 · Full report (PDF)
  • Potential for harm

    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Resident Rights Deficiencies · Dec 20, 2024 · Full report (PDF)

Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.

About this facility

Address
7445 North Sheridan Road
Chicago, IL 60626
CMS certification #
145659
Ownership
For profit - Corporation
Certified beds
141
Avg residents/day
135.1
Provider type
Medicare and Medicaid
First certified
1989-10-20
Chain
Citadel Healthcare (13 facilities)
Setting
Urban

Part of Citadel Healthcare

Citadel Healthcare operates 13 nursing facilities across the United States. View all Citadel Healthcare facilities →

Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →

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Location and nearby

Explore the area around The Waterford Care Center using Google Maps.

Other public records

  • Website says Respite stays, works with hospice, transportation
  • Kitchen 4 inspections by Chicago Department of Public Health since 2024; latest Pass (March 2025)
Full public records, with dates and sources

Kitchen inspections

The local health department inspects the kitchen that serves residents. Results are in the agency's own words.

Chicago Department of Public Health: The Waterford Care Center

  • Mar 14, 2025 (canvass re-inspection): Pass.
    3 violations
    • Food & non-food contact surfaces cleanable, properly designed, constructed & used. Inspector’s note: condenser unit inside the walk-in cooler in in the kitchen has a build-up of excess grimes also is pipe is leaking.instructed to repair.
    • Physical facilities installed, maintained & clean. Inspector’s note: floor tiles in dish room broken, missing and most of tiles missing grout.a lot of stagnate water.must repair and keep area dry
    • All food employees have food handler training. Inspector’s note: replace expired certificate for certified food handlers.renew every three years
  • Mar 7, 2025 (canvass): Fail.
    10 violations
    • Insects, rodents, & animals not present (Priority Foundation). Inspector’s note: we observed over twenty live roaches in dishroom areas. we observed adults and baby roaches in and out of the electrical box (holes and opening at said box, east wall under the dishmachine). roaches were observed at the motor of dishmachine. instructed to contact pest control company. remove ...
    • Previous core violation corrected (Priority Foundation). Inspector’s note: previous core violations not corrected from:5-24-2024,report #2595203 #16)4-602.11(b-e):interior of ice machine compartments not clean. ice is used for human consumption. instructed to clean, sanitize and maintain unit. #39)3-305.11 observed wrapped waste pipe broken,peeling and leaked waste water ...
    • Hands clean & properly washed. Inspector’s note: observed employee in the dishroom handling dirty dishes/glasses and put them thru the high temp dish machine (rinsed his hands at handwashing sink only with water) and without proper hand washing handled and stored clean dishes. must wash hands every possible contamination.manager corrected the ...
    • Food & non-food contact surfaces cleanable, properly designed, constructed & used. Inspector’s note: condenser unit inside the walk-in cooler in in the kitchen has a build-up of excess grimes also is pipe is leaking.instructed to repair.
    • Food & non-food contact surfaces cleanable, properly designed, constructed & used. Inspector’s note: observed plastic used under the broken stoppers at three compartment sink. must provide proper sink stoppers for the three compartment sink.
    • Food & non-food contact surfaces cleanable, properly designed, constructed & used. Inspector’s note: shelf used to store clean dishes etc,not maintained.unit is covered with a broken dirty blue plastic tarp and shelves are covered with excess dust, which dangling from one shelf to the other.remove tarp.clean,sanitize and maintain said shelf.
    • Toilet facilities: properly constructed, supplied, & cleaned. Inspector’s note: washroom used by customers in basement door not self closing.instructed to provide self closing door device
    • Physical facilities installed, maintained & clean. Inspector’s note: floor tiles in dish room broken, missing and most of tiles missing grout.a lot of stagnate water.must repair and keep area dry
    • Adequate ventilation & lighting; designated areas used. Inspector’s note: broken protective light shield in storage room.replace
    • All food employees have food handler training. Inspector’s note: replace expired certificate for certified food handlers.renew every three years
  • May 24, 2024 (canvass re-inspection): Pass.
    7 violations
    • Food-contact surfaces: cleaned & sanitized. Inspector’s note: interior of ice machine compartments not clean. ice is used for human consumption. instructed to clean, sanitize and maintain unit.
    • Contamination prevented during food preparation, storage & display. Inspector’s note: observed wrapped waste pipe broken,peeling and leaked waste water staines at dishroom,kitchen above three compartment sink. said pipes must be encased.surface must be smooth cleanable and non-absorbent surface
    • Food & non-food contact surfaces cleanable, properly designed, constructed & used. Inspector’s note: some of lids(missing/broken) at hot holding unit withouth handles. instructed to replace said handles.
    • Non-food/food contact surfaces clean. Inspector’s note: must not use aluminimum foil as liner under the burner of the stove. must be smooth and cleanable surface.
    • Plumbing installed; proper backflow devices. Inspector’s note: faucet at three compartment sink are dripping,repair issue. water pipes under the high tem dish machine are leaking(west walls).repair issue
    • Physical facilities installed, maintained & clean. Inspector’s note: water on floors under the dishmachine,from leaking pipes.must keep floor dry.also black slime substance on wall at same area. clean and maintain.
    • Physical facilities installed, maintained & clean. Inspector’s note: observed open wall base by the 3 compartment sink. the facility must provide a smooth and easily cleanable surface.
  • May 22, 2024 (canvass): Fail.
    11 violations
    • Food-contact surfaces: cleaned & sanitized (Priority). Inspector’s note: a stationary rack, single high temp dishmachine not able to maintain 160f. presently water temp of 145f to 150.6. instructed to repair issue. tagged unit "held for inspection" do not use. use three compartment sink. priority violation:7-38-025.citation issued.
    • Hands clean & properly washed. Inspector’s note: we observed employee in the dishroom handling dirty dishes/cups and put them thru the high temp dish machine and without handwashing handled and stored clean dishes. must wash hands every possible contamination. manager corrected the issue priority citation:7-38-010,citation issued
    • Food-contact surfaces: cleaned & sanitized. Inspector’s note: interior of ice machine compartments not clean. ice is used for human consumption. instructed to clean, sanitize and maintain unit.
    • Contamination prevented during food preparation, storage & display. Inspector’s note: observed wrapped waste pipe broken,peeling and leaked waste water staines at dishroom,kitchen above three compartment sink. said pipes must be encased.surface must be smooth cleanable and non-absorbent surface
    • Utensils, equipment & linens: properly stored, dried, & handled. Inspector’s note: must not store clean cutting board on the back-splash of the three compartment sink to minimize source of contamination
    • Food & non-food contact surfaces cleanable, properly designed, constructed & used. Inspector’s note: some of lids(missing/broken) at hot holding unit withouth handles. instructed to replace said handles.
    • Food & non-food contact surfaces cleanable, properly designed, constructed & used. Inspector’s note: milk crates are used as storage in the kitchen area. the facility must provide proper shelving that is ansi approved to store dry storage products.rusted shelving found in walk-in cooler, walk-in freezer,shelf under prep table in the kitchen and dry storage area. the facility must ensure shelving ...
    • Non-food/food contact surfaces clean. Inspector’s note: must not use aluminimum foil as liner under the burner of the stove. must be smooth and cleanable surface.
    • Plumbing installed; proper backflow devices. Inspector’s note: faucet at three compartment sink are dripping,repair issue. water pipes under the high tem dish machine are leaking(west walls).repair issue
    • Physical facilities installed, maintained & clean. Inspector’s note: water on floors under the dishmachine,from leaking pipes.must keep floor dry.also black slime substance on wall at same area. clean and maintain.
    • Physical facilities installed, maintained & clean. Inspector’s note: observed open wall base by the 3 compartment sink. the facility must provide a smooth and easily cleanable surface.

Source: the agency's records, inspections since Oct 16, 2023, as of Oct 15, 2026. Pass: No critical or serious violations found. Pass w/ Conditions: Critical or serious violations found and corrected during the inspection. Fail: Critical or serious violations not corrected during the inspection. Priority / Priority Foundation / Core: The city's severity levels under the 2017 Chicago Food Code; Priority is the most serious.

Care and services

From the community’s website

What The Waterford Care Center says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.

  • Offers respite or short-term stays. Respite Stays (page, checked Oct 15, 2026)
  • Offers hospice care on site or works with hospice providers. Hospice Care (page, checked Oct 15, 2026)
  • Provides transportation. Our dedicated nurse practitioner, care coordination, transportation assistance, and concierge services are available, providing unparalleled support throughout your successful recovery journey. (page, checked Oct 15, 2026)
  • Apartment types named: private room, semi-private room. Benefit from fully furnished private or semi-private rooms equipped with enhanced amenities, fostering a comfortable healing environment. (page, checked Oct 15, 2026)

Location and nearby care

Nearest hospital with an emergency room
Saint Francis Hospital-Evanston, Evanston. 1.1 miles away, straight line. CMS overall hospital rating: 2 of 5 stars.
Nearest Medicare nursing home
Birchwood Plaza, Chicago. 0.1 miles away, straight line.
Nearest home health agency office
Great Paragon Healthcare, Inc, Chicago. 1.6 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
Nearest pharmacy
Walgreens. 1.1 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
Area
USDA classes ZIP code 60626 as metropolitan (metropolitan core).
Dialysis within 15 miles
Fmc - Rogers Park, Chicago, 1.6 miles away, straight line (CMS rating 2 of 5 stars)
Davita Evanston Renal Center, Evanston, 2.4 miles away, straight line (CMS rating 3 of 5 stars)
Nephron Dialysis Center, Ltd., Chicago, 3.4 miles away, straight line (CMS rating 3 of 5 stars)
Hospice
30 Medicare hospices tell CMS they serve ZIP code 60626.
Guardian Healthcare & Hospice, LLC, office in Northfield, 7.6 miles away, straight line (CMS family survey rating 3 of 5 stars)
Moments Hospice Of Chicago North LLC, office in Des Plaines, 10.3 miles away, straight line
Accentcare Hospice & Palliative Care Of Illinois, office in Rosemont, 10.4 miles away, straight line (CMS family survey rating 2 of 5 stars)
Nearest geriatric medicine practice
Oak Street Health Physicians Group PC, Chicago. 1.4 miles away, straight line. 1 geriatric medicine doctor listed there.

Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.

Emergency and natural hazard risk

Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.

Flood zone
Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
FEMA National Risk Index
Overall: relatively moderate. By hazard: hurricane very low, inland flooding relatively low, coastal flooding relatively low, tornado very high, heat wave relatively high, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)

A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.

What we checked

Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.

SourceData as ofWhat we found
U.S. Department of Labor wage and hour casesOct 15, 2026Nothing on record
OSHA workplace safety inspections since 2016Oct 15, 2026Nothing on record
Chicago Department of Public Health kitchen inspectionsOct 15, 2026See above
FEMA flood mapSee above
USDA wildfire riskApr 15, 2026Not shown: no FEMA wildfire rating of moderate or higher here
FEMA National Risk IndexSee above
CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmaciesSee above
HUD Multifamily Properties - AssistedJul 6, 2026Nothing on record
State Veterans Homes (NASVH directory)Sep 20, 2026Nothing on record
CMS Hospice - General InformationAug 19, 2026Nothing on record
CMS Home Health Care AgenciesMay 27, 2026Nothing on record
The community’s own websiteSee above

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Frequently asked questions

Is The Waterford Care Center a good nursing home?

CMS gives The Waterford Care Center an overall rating of 3 out of 5 stars, including 2/5 for staffing and 3/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.

How is The Waterford Care Center staffed?

The Waterford Care Center reports 2.86 total nurse hours per resident per day, compared with the Illinois average of 3.49.

Has The Waterford Care Center had inspection problems?

Its most recent CMS inspection cited 12 deficiencies.

How many beds does The Waterford Care Center have?

The Waterford Care Center is certified for 141 beds.