Nursing home · Top rated by CMS
Citadel Care Center-Wilmette
432 Poplar Drive, Wilmette, IL 60091 · Map
For profit - Limited Liability company · Part of Citadel Healthcare (13 facilities) · 80 certified beds
Citadel Care Center-Wilmette is a Medicare-certified nursing home in Wilmette, Illinois. CMS rates it 5 out of 5 stars overall (2/5 for staffing, 5/5 for health inspections). Nurse staffing is 3.94 hours per resident per day, above the Illinois average of 3.49. Its most recent inspection on Feb 20, 2025 cited 1 deficiencies.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Citadel Care Center-Wilmette compares
This facility vs. the Illinois and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Illinois avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.94 | 3.49 | 3.89 | above avg |
| RN staffing (hrs/resident/day) | 0.73 | 0.73 | 0.68 | above avg |
| Aide staffing (hrs/resident/day) | 2.33 | 2.13 | 2.34 | above avg |
| Nursing staff turnover | 38.1% | 45.7% | 46.4% | below avg |
| Deficiencies cited, last inspection | 1.0 | 12.1 | 9.5 | below avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
What inspectors found at Citadel Care Center-Wilmette
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies · Feb 20, 2025 · Full report (PDF) - Potential for harm
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · Dec 11, 2023 · Full report (PDF) - Potential for harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Dec 11, 2023 · Full report (PDF) - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Apr 14, 2023 - Potential for harm
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · Apr 14, 2023
Show all 7 deficiencies
- Potential for harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Apr 14, 2023 - Potential for harm
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies · Apr 14, 2023
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 432 Poplar Drive
Wilmette, IL 60091 - CMS certification #
- 145932
- Ownership
- For profit - Limited Liability company
- Certified beds
- 80
- Avg residents/day
- 56.1
- Provider type
- Medicare and Medicaid
- First certified
- 1997-04-15
- Chain
- Citadel Healthcare (13 facilities)
- Setting
- Urban
Part of Citadel Healthcare
Citadel Healthcare operates 13 nursing facilities across the United States. View all Citadel Healthcare facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Citadel Care Center-Wilmette using Google Maps.
Other public records
- Workplace safety 1 OSHA workplace safety inspection since 2020, no violations cited
Full public records, with dates and sources
Staff pay and workplace safety
Federal records about how the employer here treats its staff.
OSHA workplace safety inspections
OSHA inspects workplaces for staff safety, such as lifting, needles, chemicals and workplace violence. It does not inspect resident care.
- Aug 17, 2020: fatality or catastrophe inspection, partial (health). Case closed Nov 18, 2020. No violations cited. OSHA record. OSHA recorded the employer as Citadel Care Center-wilmette.
Source: U.S. Department of Labor OSHA enforcement data, as of Oct 15, 2026, inspections since 2016. Penalties can change while a case is open or contested.
Location and nearby care
- Nearest hospital with an emergency room
- Northshore University Healthsystem - Evanston Hospital, Evanston. 1.2 miles away, straight line. CMS overall hospital rating: 5 of 5 stars.
- Nearest Medicare nursing home
- Three Crowns Park, Evanston. 0.9 miles away, straight line.
- Nearest home health agency office
- Hands And Heart Home Health, Inc, Wilmette. 0.3 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walgreens. 0.5 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 60091 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Fmc - Midamerica Evanston, Evanston, 0.8 miles away, straight line (CMS rating 1 of 5 stars)
Davita Evanston Renal Center, Evanston, 2.2 miles away, straight line (CMS rating 3 of 5 stars)
Fresenius Kidney Care - Skokie Dialysis, Skokie, 2.6 miles away, straight line (CMS rating 5 of 5 stars) - Hospice
- 14 Medicare hospices tell CMS they serve ZIP code 60091.
Guardian Healthcare & Hospice, LLC, office in Northfield, 3.6 miles away, straight line (CMS family survey rating 3 of 5 stars)
Residential Hospice, office in Northbrook, 6.5 miles away, straight line (CMS family survey rating 1 of 5 stars)
Suncrest Hospice Illinois LLC, office in Northbrook, 7.5 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- Endeavor Health Medical Group, Evanston. 1.2 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane very low, inland flooding relatively moderate, coastal flooding very low, tornado relatively high, heat wave relatively moderate, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | See above |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: no FEMA wildfire rating of moderate or higher here |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
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Frequently asked questions
Is Citadel Care Center-Wilmette a good nursing home?
CMS gives Citadel Care Center-Wilmette an overall rating of 5 out of 5 stars, including 2/5 for staffing and 5/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Citadel Care Center-Wilmette staffed?
Citadel Care Center-Wilmette reports 3.94 total nurse hours per resident per day, compared with the Illinois average of 3.49.
Has Citadel Care Center-Wilmette had inspection problems?
Its most recent CMS inspection cited 1 deficiencies.
How many beds does Citadel Care Center-Wilmette have?
Citadel Care Center-Wilmette is certified for 80 beds.