Nursing home
The Carlton at the Lake
725 West Montrose Avenue, Chicago, IL 60613 · Map
For profit - Limited Liability company · Part of Legacy Healthcare (90 facilities) · 244 certified beds
The Carlton at the Lake is a Medicare-certified nursing home in Chicago, Illinois. CMS rates it 2 out of 5 stars overall (2/5 for staffing, 2/5 for health inspections). Nurse staffing is 3.28 hours per resident per day, below the Illinois average of 3.49. Its most recent inspection on Apr 11, 2025 cited 18 deficiencies.
- 4 fines totaling $241,131In CMS records: 5 total penalties, 1 Medicare payment denial.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How The Carlton at the Lake compares
This facility vs. the Illinois and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Illinois avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.28 | 3.49 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.76 | 0.73 | 0.68 | above avg |
| Aide staffing (hrs/resident/day) | 1.81 | 2.13 | 2.34 | below avg |
| Nursing staff turnover | 35.6% | 45.7% | 46.4% | below avg |
| Deficiencies cited, last inspection | 18.0 | 12.1 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
Penalties in CMS records: 4 fines totaling $241,131, 5 total penalties, 1 Medicare payment denial.
What inspectors found at The Carlton at the Lake
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies · Mar 5, 2026 · Full report (PDF) - Potential for harm
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies · Mar 5, 2026 · Full report (PDF) - Potential for harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Mar 5, 2026 · Full report (PDF) - Potential for harm
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies · Mar 5, 2026 · Full report (PDF) - Potential for harm
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies · Mar 5, 2026 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Nov 21, 2025 · Full report (PDF) - Potential for harm
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Nov 21, 2025 · Full report (PDF) - Potential for harm
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Nov 7, 2025 · Full report (PDF) - Potential for harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Sep 8, 2025 · Full report (PDF) - Potential for harm
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Sep 8, 2025 · Full report (PDF) - Potential for harm
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Environmental Deficiencies · Aug 25, 2025 · Full report (PDF) - Potential for harm
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies · Aug 25, 2025 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 725 West Montrose Avenue
Chicago, IL 60613 - CMS certification #
- 145679
- Ownership
- For profit - Limited Liability company
- Certified beds
- 244
- Avg residents/day
- 168.4
- Provider type
- Medicare and Medicaid
- First certified
- 1990-06-13
- Chain
- Legacy Healthcare (90 facilities)
- Setting
- Urban
Part of Legacy Healthcare
Legacy Healthcare operates 90 nursing facilities across the United States. View all Legacy Healthcare facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around The Carlton at the Lake using Google Maps.
Other public records
- Website says Respite stays, transportation
- Kitchen 7 inspections by Chicago Department of Public Health since 2023; latest Pass (May 2026)
- Workplace safety 2 OSHA workplace safety inspections since 2020, no violations cited
Full public records, with dates and sources
Kitchen inspections
The local health department inspects the kitchen that serves residents. Results are in the agency's own words.
Chicago Department of Public Health: The Carlton at the Lake
- May 12, 2026 (complaint re-inspection): Pass. No violations listed.
- May 5, 2026 (complaint): Fail.
3 violations
- Insects, rodents, & animals not present (Priority Foundation). Inspector’s note: observed approx. 50 live small flying insects on the walls and ceiling tiles of the food prep area, dishwashing area and dry storage room. additional pest control service is needed to eliminate the pest activity. priority foundation violation 7-38-020(a). citation issued.
- Warewashing facilities: installed, maintained & used; test strips (Priority Foundation). Inspector’s note: observed no irreversible registering temperature indicator in the premises to measure the surface temperature of utensils being sanitized in the high temperature dish washing machine. management instructed to provide. priority foundation violation 7-38-005.
- Physical facilities installed, maintained & clean. Inspector’s note: observed chipped paint on the ceiling tracks above the dish washing area. management instructed to scrape and repaint all chipped paint on the ceiling.
- Mar 28, 2025 (canvass re-inspection): Pass.
1 violation
- Physical facilities installed, maintained & clean. Inspector’s note: observed dust build up inside light shields covers above prep tables and rear dishwashing area. must clean and maintain. observed a few water damaged ceiling tiles in rear dishwasher area. must repair/replace and maintain.
- Mar 21, 2025 (canvass): Fail.
4 violations
- Insects, rodents, & animals not present (Priority Foundation). Inspector’s note: observed approximately 80 mice droppngs on floor along the wallbase underneath chemical storage shelving in rear dishwashing area and floor underneth rear dry food storage room. instructed to clean and sanitize affected areas. additional pest control service is needed to eliminate pest control ...
- Plumbing installed; proper backflow devices. Inspector’s note: observed leaking faucet base at the 2-compartment sink located in kitchen food preparation area. must repair and maintain.
- Physical facilities installed, maintained & clean. Inspector’s note: observed dust build up inside light shields covers above prep tables and rear dishwashing area. must clean and maintain. observed a few water damaged ceiling tiles in rear dishwasher area. must repair/replace and maintain. observed wall tiles cracked and in poor repair next to chemical storage ...
- Adequate ventilation & lighting; designated areas used. Inspector’s note: observed a few burn out bulbs above prep tables in kitchen food preparation area and rear dishwasher area. must repair/replace and maintained.
- May 7, 2024 (complaint re-inspection): Pass. No violations listed.
- Apr 30, 2024 (complaint): Fail.
7 violations
- Insects, rodents, & animals not present (Priority Foundation). Inspector’s note: observed approximately 100 mice droppings along the baseboards and on lower dry food storage shelving throughout the dry food storage room. instructed to remove all droppings, sanitize all affected areas. recommend having the pest control co. service for mice. priority foundation violation ...
- Food & non-food contact surfaces cleanable, properly designed, constructed & used. Inspector’s note: must not use milk crates as a means of elevation in the dry food storage room.
- Non-food/food contact surfaces clean. Inspector’s note: noted some rusty metal rack shelving in the walk-in cooler. instructed to remove all rust, replace or re-paint/seal.----must not use paper as liner for shelving. shelving and/or liners must be smooth and cleanable.----noted the metal shelving above the stove top with excessive grease and burnt food ...
- Plumbing installed; proper backflow devices. Inspector’s note: must remove eyewash station from the dish/prep area hand washing sink. reviewed handwashing stations are for hand washing purposes only.
- Physical facilities installed, maintained & clean. Inspector’s note: noted melted plastic wall mounted electrical socket at the kitchen prep table. must replace.
- Physical facilities installed, maintained & clean. Inspector’s note: noted open cracks and along the baseboard under the radiator in the dry food storage room. also missing and damaged baseboard coving throughout the same room and along the baseboards of the walk-in cooler and freezer. instructed to seal all openings, replace coving.
- Physical facilities installed, maintained & clean. Inspector’s note: noted water damaged ceiling tiles in the dry food storage room. must replace.----noted floor throughout the walk-in freezer with unknown white debris and excessive ice. instructed to clean/remove.----noted the window sill above the dish machine with excessive dirt, debris and spider webs. must ...
- Nov 15, 2023 (canvass): Pass.
2 violations
- Plumbing installed; proper backflow devices. Inspector’s note: noted leaking faucets at the 3-compartment sink and prep sink at the kitchen prep area. also noted slow drain at the handwashing by the dishwashing area. instructed to repair and maintain.
- Physical facilities installed, maintained & clean. Inspector’s note: noted the following:- ..dusty ceiling above dishwasher and 3-compartment sink ..multiple holes and openings above the dishwashing machine. ..stained ceiling tiles and peeling paint all at the same. instructed to repair and maintain. seal all holes and openings to prevent entry points for pest.
Source: the agency's records, inspections since Oct 16, 2023, as of Oct 15, 2026. Pass: No critical or serious violations found. Pass w/ Conditions: Critical or serious violations found and corrected during the inspection. Fail: Critical or serious violations not corrected during the inspection. Priority / Priority Foundation / Core: The city's severity levels under the 2017 Chicago Food Code; Priority is the most serious.
Care and services
From the community’s website
What The Carlton at the Lake says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Offers respite or short-term stays.
Yes, we offer short-term and respite stay options for individuals seeking temporary care and support.
(page, checked Oct 12, 2026) - Provides transportation.
Our facility assists in arranging transportation for residents to see their doctors.
(page, checked Oct 12, 2026) - Apartment types named: private room, semi-private room.
The Carlton offers inviting private and semi-private rooms with modern amenities like high-speed internet, cable TV, and comprehensive housekeeping services.
(page, checked Oct 12, 2026)
Staff pay and workplace safety
Federal records about how the employer here treats its staff.
OSHA workplace safety inspections
OSHA inspects workplaces for staff safety, such as lifting, needles, chemicals and workplace violence. It does not inspect resident care.
- Aug 13, 2020: 2 fatality or catastrophe inspections, partial (health). Case closed Sep 30, 2020. No violations cited. OSHA records 1, 2. OSHA recorded the employer as The Carlton Healthcare & Rehabilitation Centre.
Source: U.S. Department of Labor OSHA enforcement data, as of Oct 15, 2026, inspections since 2016. Penalties can change while a case is open or contested.
Location and nearby care
- Nearest hospital with an emergency room
- Louis A Weiss Memorial Hospital, Chicago. 0.3 miles away, straight line. CMS overall hospital rating: 1 of 5 stars.
- Nearest Medicare nursing home
- Alden Lakeland Rehab & HCC, Chicago. 0.5 miles away, straight line.
- Nearest home health agency office
- Wailai Home Health Services, Chicago. 0.5 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walgreens. 0.4 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 60613 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Zclosed - Fmc - Uptown, Chicago, 0.4 miles away, straight line (CMS rating 2 of 5 stars)
Fmc - Na Lakeview Dialysis, Chicago, 0.5 miles away, straight line (CMS rating 2 of 5 stars)
Fkc - Surf Road Home Dialysis, Chicago, 2.0 miles away, straight line (CMS rating 2 of 5 stars) - Hospice
- 28 Medicare hospices tell CMS they serve ZIP code 60613.
Vitas Healthcare Corporation Of Illinois, office in Chicago, 7.0 miles away, straight line (CMS family survey rating 2 of 5 stars)
Unity Hospice Of Chicagoland, LLC, office in Chicago, 7.5 miles away, straight line (CMS family survey rating 3 of 5 stars)
Guardian Healthcare & Hospice, LLC, office in Northfield, 11.1 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- The Board Of Trustees Of The University Of Illinois, Chicago. 0.3 miles away, straight line. 3 geriatric medicine doctors listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: hurricane very low, inland flooding relatively low, coastal flooding very low, wildfire very low, tornado relatively high, heat wave relatively high, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | See above |
| Chicago Department of Public Health kitchen inspections | Oct 15, 2026 | See above |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
Looking for assisted living or memory care instead?
Frequently asked questions
Is The Carlton at the Lake a good nursing home?
CMS gives The Carlton at the Lake an overall rating of 2 out of 5 stars, including 2/5 for staffing and 2/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is The Carlton at the Lake staffed?
The Carlton at the Lake reports 3.28 total nurse hours per resident per day, compared with the Illinois average of 3.49.
Has The Carlton at the Lake had inspection problems?
Its most recent CMS inspection cited 18 deficiencies.
How many beds does The Carlton at the Lake have?
The Carlton at the Lake is certified for 244 beds.