Nursing home
Village Crest Center for Health & Rehabilitation
19 Poplar Street, New Milford, CT 06776 · Map
For profit - Corporation · Part of National Health Care Associates (43 facilities) · 95 certified beds
Village Crest Center for Health & Rehabilitation is a Medicare-certified nursing home in New Milford, Connecticut. CMS rates it 3 out of 5 stars overall (3/5 for staffing, 3/5 for health inspections). Nurse staffing is 3.65 hours per resident per day, below the Connecticut average of 3.83. Its most recent inspection on May 6, 2025 cited 13 deficiencies.
- 2 fines totaling $24,418In CMS records: 2 total penalties.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Village Crest Center for Health & Rehabilitation compares
This facility vs. the Connecticut and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Connecticut avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.65 | 3.83 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.51 | 0.70 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 2.21 | 2.28 | 2.34 | below avg |
| Nursing staff turnover | 38.4% | 37.9% | 46.4% | above avg |
| Deficiencies cited, last inspection | 13.0 | 12.8 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
- Every deficiency from the May 6, 2025 inspection was corrected by July 16, 2025
Penalties in CMS records: 2 fines totaling $24,418, 2 total penalties.
What inspectors found at Village Crest Center for Health & Rehabilitation
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Actual harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · May 6, 2025 · Full report (PDF) - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · May 6, 2025 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · May 6, 2025 · Full report (PDF) - Potential for harm
Provide or obtain dental services for each resident.
Quality of Life and Care Deficiencies · May 6, 2025 · Full report (PDF) - Potential for harm
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Infection Control Deficiencies · May 6, 2025 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · May 6, 2025 · Full report (PDF) - Potential for harm
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies · May 6, 2025 · Full report (PDF) - Potential for harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · May 6, 2025 · Full report (PDF) - Potential for harm
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · May 6, 2025 · Full report (PDF) - Potential for harm
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Resident Assessment and Care Planning Deficiencies · May 6, 2025 · Full report (PDF) - Minimal
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies · May 6, 2025 · Full report (PDF) - Minimal
Dispose of garbage and refuse properly.
Nutrition and Dietary Deficiencies · May 6, 2025 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 19 Poplar Street
New Milford, CT 06776 - CMS certification #
- 075208
- Ownership
- For profit - Corporation
- Certified beds
- 95
- Avg residents/day
- 86.6
- Provider type
- Medicare and Medicaid
- First certified
- 1971-09-02
- Chain
- National Health Care Associates (43 facilities)
- Setting
- Urban
Part of National Health Care Associates
National Health Care Associates operates 43 nursing facilities across the United States. View all National Health Care Associates facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Village Crest Center for Health & Rehabilitation using Google Maps.
Other public records
- Website says A memory care unit, respite stays, nurse 24 hours a day, works with hospice, diabetes care
- Staff pay 1 federal wage case with violations found, since 2013
Full public records, with dates and sources
Care and services
From the community’s website
What Village Crest Center for Health & Rehabilitation says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Has a separate memory care unit, wing or neighborhood.
Secured and/or dedicated dementia units
(page, checked Oct 12, 2026) - Offers respite or short-term stays.
Respite Care
(page, checked Oct 12, 2026) - Nurse on site: 24 hours a day.
24-hour skilled nursing care
(page, checked Oct 12, 2026) - Offers hospice care on site or works with hospice providers.
, we offer access to a continuum of post-acute services including therapy, telehealth, diagnostics, home care, and hospice.
(page, checked Oct 12, 2026) - Offers diabetes care.
Diabetes Management
(page, checked Oct 12, 2026) - 3 meals a day.
3 meals a day, plus an always available menu
(page, checked Oct 12, 2026) - Apartment types named: private room, semi-private room.
Furnished semi-private and private rooms
(page, checked Oct 15, 2026)
Staff pay and workplace safety
Federal records about how the employer here treats its staff.
Federal wage and hour cases
The Department of Labor checks that staff are paid minimum wage and overtime as the law requires.
- Findings for May 4, 2013 to Apr 25, 2015. Violations found: Overtime. Back wages: $317 owed to 7 employees. Employer as DOL recorded it: Village Crest Center for Health and Rehab (New Milford Crossings, LLC). Case 1757246.
Source: U.S. Department of Labor, Wage and Hour Division enforcement data, loaded Oct 15, 2026. Concluded cases only. The dates are the period in which DOL found violations, not when the case opened or closed. Back wages are what the employer agreed to pay; penalties are what DOL assessed. DOL does not publish a page for each case, so search the dataset by case number.
Location and nearby care
- Nearest hospital with an emergency room
- Danbury Hospital, Danbury. 12.4 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
- Nearest Medicare nursing home
- Candlewood Rehabilitation and Healthcare Center, New Milford. 1.0 mile away, straight line.
- Nearest home health agency office
- Uconn Health Community Network Home Health, Inc., Watertown. 15.1 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 0.3 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 06776 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Davita Housatonic Dialysis, Newtown, 11.8 miles away, straight line (CMS rating 4 of 5 stars)
Davita Danbury Dialysis, Danbury, 12.6 miles away, straight line (has a shift starting after 5 pm; CMS rating 4 of 5 stars) - Hospice
- 4 Medicare hospices tell CMS they serve ZIP code 06776.
Regional Hospice, office in Danbury, 14.8 miles away, straight line (CMS family survey rating 4 of 5 stars)
Vitas Healthcare Corporation Atlantic, office in Middlebury, 15.3 miles away, straight line (CMS family survey rating 2 of 5 stars)
Accentcare Hospice & Palliative Care Of Conecticut, office in Middlebury, 16.5 miles away, straight line (CMS family survey rating 2 of 5 stars) - Nearest geriatric medicine practice
- Uconn Health Community Network Medical Group, Inc., Woodbury. 10.8 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- FEMA has a flood map for this community (effective June 4, 1987), but it is not in FEMA's digital flood map data, so the zone at this address could not be read. FEMA's Map Service Center has the map. (FEMA flood map)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | See above |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: no FEMA wildfire rating of moderate or higher here |
| FEMA National Risk Index | Nothing on record | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
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Frequently asked questions
Is Village Crest Center for Health & Rehabilitation a good nursing home?
CMS gives Village Crest Center for Health & Rehabilitation an overall rating of 3 out of 5 stars, including 3/5 for staffing and 3/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Village Crest Center for Health & Rehabilitation staffed?
Village Crest Center for Health & Rehabilitation reports 3.65 total nurse hours per resident per day, compared with the Connecticut average of 3.83.
Has Village Crest Center for Health & Rehabilitation had inspection problems?
Its most recent CMS inspection cited 13 deficiencies.
How many beds does Village Crest Center for Health & Rehabilitation have?
Village Crest Center for Health & Rehabilitation is certified for 95 beds.