Nursing home
Civita Care Center at West River
245 Orange Avenue, Milford, CT 06460 · Map
For profit - Limited Liability company · Part of Civita Care Centers (6 facilities) · 120 certified beds
Civita Care Center at West River is a Medicare-certified nursing home in Milford, Connecticut. CMS rates it 3 out of 5 stars overall (4/5 for staffing, 3/5 for health inspections). Nurse staffing is 3.73 hours per resident per day, below the Connecticut average of 3.83. Its most recent inspection on Jan 29, 2025 cited 12 deficiencies.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Civita Care Center at West River compares
This facility vs. the Connecticut and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Connecticut avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.73 | 3.83 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.66 | 0.70 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 1.94 | 2.28 | 2.34 | below avg |
| Nursing staff turnover | 34.3% | 37.9% | 46.4% | below avg |
| Deficiencies cited, last inspection | 12.0 | 12.8 | 9.5 | below avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
- Every deficiency from the January 29, 2025 inspection was corrected by March 1, 2025
What inspectors found at Civita Care Center at West River
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Infection Control Deficiencies · Jan 29, 2025 · Full report (PDF) - Potential for harm
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Infection Control Deficiencies · Jan 29, 2025 · Full report (PDF) - Potential for harm
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Nutrition and Dietary Deficiencies · Jan 29, 2025 · Full report (PDF) - Potential for harm
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies · Jan 29, 2025 · Full report (PDF) - Potential for harm
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies · Jan 29, 2025 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies · Jan 29, 2025 · Full report (PDF) - Potential for harm
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · Jan 29, 2025 · Full report (PDF) - Potential for harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Jan 29, 2025 · Full report (PDF) - Potential for harm
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies · Jan 29, 2025 · Full report (PDF) - Potential for harm
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies · Jan 29, 2025 · Full report (PDF) - Potential for harm
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies · Jan 29, 2025 · Full report (PDF) - Potential for harm
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies · Jan 29, 2025 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 245 Orange Avenue
Milford, CT 06460 - CMS certification #
- 075377
- Ownership
- For profit - Limited Liability company
- Certified beds
- 120
- Avg residents/day
- 110.0
- Provider type
- Medicare and Medicaid
- First certified
- 1992-08-04
- Chain
- Civita Care Centers (6 facilities)
- Setting
- Urban
Part of Civita Care Centers
Civita Care Centers operates 6 nursing facilities across the United States. View all Civita Care Centers facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Civita Care Center at West River using Google Maps.
Other public records
- Website says Respite stays, works with hospice
- Staff pay 1 federal wage case with violations found, since 2003
- Emergency In FEMA's high-risk flood area (Zone AE)
Full public records, with dates and sources
Care and services
From the community’s website
What Civita Care Center at West River says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
Staff pay and workplace safety
Federal records about how the employer here treats its staff.
Federal wage and hour cases
The Department of Labor checks that staff are paid minimum wage and overtime as the law requires.
- Findings for Dec 27, 2003 to Dec 17, 2005. Violations found: Overtime. Back wages: $7,890 owed to 52 employees. Civil money penalties assessed: $5,720. DOL marked the employer as a repeat violator. Employer as DOL recorded it: West River Health Care Center (Health Bridge/Care One). Case 1423975.
Source: U.S. Department of Labor, Wage and Hour Division enforcement data, loaded Oct 15, 2026. Concluded cases only. The dates are the period in which DOL found violations, not when the case opened or closed. Back wages are what the employer agreed to pay; penalties are what DOL assessed. DOL does not publish a page for each case, so search the dataset by case number.
Location and nearby care
- Nearest hospital with an emergency room
- Bridgeport Hospital, Bridgeport. 6.4 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
- Nearest Medicare nursing home
- Civita Care Center at Milford, Milford. 1.2 miles away, straight line.
- Nearest home health agency office
- Totality Home Health Care Agency LLC, Milford. 0.5 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 0.5 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 06460 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Davita Milford Dialysis, Milford, 2.5 miles away, straight line (CMS rating 5 of 5 stars)
Usrc Orange Dialysis, Orange, 3.5 miles away, straight line (CMS rating 4 of 5 stars)
Davita Shelton Dialysis, Shelton, 4.6 miles away, straight line (CMS rating 3 of 5 stars) - Hospice
- 13 Medicare hospices tell CMS they serve ZIP code 06460.
Compassus - Greater Connecticut, office in Milford, 1.7 miles away, straight line (CMS family survey rating 2 of 5 stars)
Mozaic Hospice, office in Bridgeport, 9.2 miles away, straight line
Connecticut Hospice Inc, The, office in Branford, 11.7 miles away, straight line (CMS family survey rating 4 of 5 stars) - Nearest geriatric medicine practice
- Northeast Medical Group Inc, Milford. 1.1 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Zone AE: 1% annual chance flood area (high risk); base flood elevation set. This is inside FEMA's Special Flood Hazard Area, where flood insurance is required for federally backed mortgages. (FEMA flood map)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | See above |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: no FEMA wildfire rating of moderate or higher here |
| FEMA National Risk Index | Nothing on record | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
Looking for assisted living or memory care instead?
Frequently asked questions
Is Civita Care Center at West River a good nursing home?
CMS gives Civita Care Center at West River an overall rating of 3 out of 5 stars, including 4/5 for staffing and 3/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Civita Care Center at West River staffed?
Civita Care Center at West River reports 3.73 total nurse hours per resident per day, compared with the Connecticut average of 3.83.
Has Civita Care Center at West River had inspection problems?
Its most recent CMS inspection cited 12 deficiencies.
How many beds does Civita Care Center at West River have?
Civita Care Center at West River is certified for 120 beds.