Assisted Living
The Hills of Highland
11541 Highland Lane, Santa Ana, CA 92705 · Map
Licensed for 6 residents · HILLS OF HIGHLAND, INC, THE
The Hills of Highland is a state-licensed assisted living community in Santa Ana, California. It is licensed for 6 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 6 residents
RESIDENTIAL CARE ELDERLY 306006571, licensed since Nov 15, 2024. Licensee HILLS OF HIGHLAND, INC, THE.
Nearest emergency room
2.7 miles
Orange County Global Medical Center, rated 2 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| The Hills of Highland this community | 6 | Not published | Active | 16 Type A, 22 Type B | |
| Agape Senior Homes | 0.6 mi | 6 | Not published | Active | 7 Type A, 8 Type B |
| Crossroads Elderly Care | 0.6 mi | 6 | Not published | Active | 0 Type A, 2 Type B |
| Clearwater at North Tustin | 0.7 mi | 124 | $7,220/mo | Active | 6 Type A, 2 Type B |
| Guardian Angels Homes IV | 0.8 mi | 6 | Not published | Active | 0 Type A, 0 Type B |
State inspection record16 Type A, 22 Type B
- Last state visit
- September 14, 2026
- State visits since October 4, 2024
- 29 (including 1 inspection, 1 complaint investigated)
- Type A citations
- 16 immediate risk
- Type B citations
- 22 potential risk if not corrected
- Complaint allegations investigated
- 6: 5 substantiated, 1 not substantiated
- License active since 2024
Citations (38), newest first
- 87303(e)(2) (plan of correction due September 24, 2026): Maintenance and Operation. Water and plumbing must be kept safe, including safe hot water temperatures, grab bars, slip-resistant tub and shower floors, and working toilets and sinks.
- 87213 (plan of correction due September 15, 2026): Finances. The community must have a financial plan with enough money to cover operating costs, keep financial records, and give financial reports when the state asks.
- 87207 (plan of correction due August 31, 2026): False Claims. The community and its staff may not make false or misleading statements about the community or its services.
- 87303(e)(2) (plan of correction due August 31, 2026): Maintenance and Operation. Water and plumbing must be kept safe, including safe hot water temperatures, grab bars, slip-resistant tub and shower floors, and working toilets and sinks.
- 87213 (plan of correction due August 25, 2026): Finances. The community must have a financial plan with enough money to cover operating costs, keep financial records, and give financial reports when the state asks.
Show all 8
- 87303(e)(2) (plan of correction due August 7, 2026): Maintenance and Operation. Water and plumbing must be kept safe, including safe hot water temperatures, grab bars, slip-resistant tub and shower floors, and working toilets and sinks.
- 87213 (plan of correction due July 17, 2026): Finances. The community must have a financial plan with enough money to cover operating costs, keep financial records, and give financial reports when the state asks.
- 87303(e)(2) (plan of correction due July 17, 2026): Maintenance and Operation. Water and plumbing must be kept safe, including safe hot water temperatures, grab bars, slip-resistant tub and shower floors, and working toilets and sinks.
Show all citations (30 more)
- 87303(a) (plan of correction due July 17, 2026): Maintenance and Operation. The building must be kept clean, safe, sanitary and in good repair.
- 1568.39(e) (plan of correction due July 6, 2026): Plain meaning not available; see the state’s report.
- 87303(e)(2) (plan of correction due June 26, 2026): Maintenance and Operation. Water and plumbing must be kept safe, including safe hot water temperatures, grab bars, slip-resistant tub and shower floors, and working toilets and sinks.
- 87213 (plan of correction due June 18, 2026): Finances. The community must have a financial plan with enough money to cover operating costs, keep financial records, and give financial reports when the state asks.
- 87303(e)(2) (plan of correction due June 8, 2026): Maintenance and Operation. Water and plumbing must be kept safe, including safe hot water temperatures, grab bars, slip-resistant tub and shower floors, and working toilets and sinks.
Show all 30
- 87213 (plan of correction due May 12, 2026): Finances. The community must have a financial plan with enough money to cover operating costs, keep financial records, and give financial reports when the state asks.
- 87203 (plan of correction due May 8, 2026): Fire Safety. The community must meet the State Fire Marshal's fire safety rules.
- 87213 (plan of correction due April 29, 2026): Finances. The community must have a financial plan with enough money to cover operating costs, keep financial records, and give financial reports when the state asks.
- 87303(e)(2) (plan of correction due April 13, 2026): Maintenance and Operation. Water and plumbing must be kept safe, including safe hot water temperatures, grab bars, slip-resistant tub and shower floors, and working toilets and sinks.
- 87213 (plan of correction due March 10, 2026): Finances. The community must have a financial plan with enough money to cover operating costs, keep financial records, and give financial reports when the state asks.
- 87303(a) (plan of correction due February 27, 2026): Maintenance and Operation. The building must be kept clean, safe, sanitary and in good repair.
- 87213 (plan of correction due February 26, 2026): Finances. The community must have a financial plan with enough money to cover operating costs, keep financial records, and give financial reports when the state asks.
- 87156(a) (plan of correction due February 25, 2026): Licensing Fees. Licensing fees the community must pay, as set by state law.
- 87411(c) (plan of correction due February 20, 2026): Personnel Requirements - General. Staff who help residents with personal daily activities must receive initial and yearly training, including first aid.
- 87506(b)(17) (plan of correction due February 20, 2026): Resident Records. Each resident's record must contain required information, such as contacts, doctors, medical assessment, medications and the admission agreement.
- 87405(a) (plan of correction due February 20, 2026): Administrator - Qualifications and Duties. The community must have a qualified, certified administrator who is on site enough to manage it, with a qualified substitute when the administrator is away.
- 87208(a) (plan of correction due February 20, 2026): Plan of Operation. The community must have a current written plan of operation, follow it, and get state approval for major changes.
- 87457(c) (plan of correction due February 20, 2026): Pre-Admission Appraisal. Before admission, the community must appraise the person's needs to confirm the community can meet them, covering abilities, mental condition and social factors.
- 87463(a) (plan of correction due February 20, 2026): Reappraisals. The resident's needs appraisal must be updated in writing when their condition changes significantly, and at least once every 12 months.
- 87459(a) (plan of correction due February 20, 2026): Functional Capabilities. The community must assess each person's ability to handle daily activities such as bathing, dressing, toileting and moving around.
- 87507(c) (plan of correction due February 20, 2026): Admission Agreements. The admission agreement must be signed and dated by the resident or representative and the community within seven days after move-in.
- 87213 (plan of correction due February 19, 2026): Finances. The community must have a financial plan with enough money to cover operating costs, keep financial records, and give financial reports when the state asks.
- 87213 (plan of correction due February 6, 2026): Finances. The community must have a financial plan with enough money to cover operating costs, keep financial records, and give financial reports when the state asks.
- 87465(a)(4) (plan of correction due February 6, 2026): Incidental Medical and Dental Care Services. The community must have a plan for residents' medical and dental care and help residents arrange and get to that care.
- 87205(a) (plan of correction due February 6, 2026): Accountability of Licensee Governing Body. The licensee, including any corporate board, must actively oversee the community's operation.
- 87303(e)(2) (plan of correction due February 5, 2026): Maintenance and Operation. Water and plumbing must be kept safe, including safe hot water temperatures, grab bars, slip-resistant tub and shower floors, and working toilets and sinks.
- 87355(e)(2) (plan of correction due February 5, 2026): Criminal Record Clearance. Staff, volunteers and others who need a background check must have a criminal record clearance or exemption before they work, live or volunteer in the community.
- 87755(c) (plan of correction due December 19, 2025): Inspection Authority of the Licensing Agency. State licensing staff may enter and inspect the community, interview residents and staff privately, and review and copy records.
- 87463(a) (plan of correction due November 28, 2025): Reappraisals. The resident's needs appraisal must be updated in writing when their condition changes significantly, and at least once every 12 months.
- 1569.605 (plan of correction due November 5, 2025): Liability Insurance. The community must carry liability insurance of at least $1 million per occurrence and $3 million per year for injuries to residents and guests.
Plain meanings are our short reading of the rule cited, from the state’s regulation text. The state’s report says what happened.
Complaints with substantiated allegations (date the finding was approved)
- March 11, 2026: 5 substantiated, 1 unfounded, 1 Type A citation, 4 Type B citations
Every state visit (31)
- September 14, 2026: Other visit
- August 24, 2026: Other visit
- July 28, 2026: Other visit
- July 6, 2026: Other visit
- June 17, 2026: Other visit
Show all 30
- May 29, 2026: Other visit
- May 11, 2026: Other visit
- April 28, 2026: Other visit
- April 13, 2026: Other visit
- April 6, 2026: Other visit
- March 30, 2026: Other visit
- March 24, 2026: Other visit
- March 18, 2026: Other visit
- March 9, 2026: Other visit
- March 4, 2026: Other visit
- February 25, 2026: Other visit
- February 18, 2026: Other visit
- February 5, 2026: Other visit
- February 5, 2026: Complaint visit (2)
- February 4, 2026: Other visit
- January 7, 2026: Other visit
- December 17, 2025: Other visit
- November 4, 2025: Inspection
- September 12, 2025: Other visit
- July 2, 2025: Other visit
- June 25, 2025: Other visit
- May 22, 2025: Other visit
- May 6, 2025: Other visit
- October 25, 2024: Other visit
- October 4, 2024: Other visit
Read every report on the state’s site →
What these terms mean
Type A citations are for “the most serious type of violations in which there is an immediate risk to the health, safety or personal rights of those in care,” and are issued “even if the violation is corrected on the spot.”
Type B citations are for “a violation that, if not corrected, may [pose] an immediate risk to the health, safety or personal rights of clients,” such as faulty medical record keeping or staff training.
CCLD: “There is no difference between an inconclusive and an unsubstantiated complaint allegation. Both terms mean that there was no preponderance of evidence to prove that an alleged violation occurred.” Allegations CCLD finds unfounded are also not substantiated.
This community is licensed for 6 residents; larger communities are visited and complained about more often, so read counts with size in mind. Source: California Department of Social Services, Community Care Licensing, data as of September 28, 2026, covering the five years of records the state publishes. The state’s advice: “Never rely on this information alone to make a decision about a facility. Always visit facilities in person.”
License and ownershipActive license, licensee HILLS OF HIGHLAND, INC, THE
- License type
- RESIDENTIAL CARE ELDERLY
- License number
- 306006571
- License status
- Active
- Licensed since
- 2024-11-15
- Licensed capacity
- 6
- Licensee
- HILLS OF HIGHLAND, INC, THE
- County
- Orange County
- Administrator
- Bhonalyn Ladia
Source: California state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Administrator name from the California licensing record, as of Sep 9, 2026.
Paying with Medicaid and other programsHow Medicaid pays for care in California, and other programs
How Medicaid pays for care in California
- Assisted Living Waiver (ALW). Medi-Cal can pay for assisted living care services through the Assisted Living Waiver, but only in 15 counties, only for people who need nursing home level care, and there is a waitlist. The resident still pays room and board. (state page)
- Waitlist. The Assisted Living Waiver has a waitlist. DHCS reported 18,365 people on it in December 2025. (source)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 2.7 mi, nursing home 2.0 mi, pharmacy 1.6 mi
- Nearest hospital with an emergency room
- Orange County Global Medical Center, Santa Ana. 2.7 miles away, straight line. CMS overall hospital rating: 2 of 5 stars.
- Nearest Medicare nursing home
- New Orange Hills, Orange. 2.0 miles away, straight line.
- Nearest home health agency office
- Athome Healthcare, Tustin. 2.0 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walgreens. 1.6 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 92705 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Rai-East First-Tustin, Tustin, 1.9 miles away, straight line (CMS rating 5 of 5 stars)
Davita Tustin Ranch Dialysis, Tustin, 2.8 miles away, straight line (CMS rating 3 of 5 stars)
Davita Tustin Dialysis, Santa Ana, 2.8 miles away, straight line (CMS rating 4 of 5 stars) - Hospice
- 121 Medicare hospices tell CMS they serve ZIP code 92705.
Oc Hospice, office in Tustin, 2.1 miles away, straight line
Kaiser Foundation Hospital Anaheim Hospice, office in Tustin, 2.2 miles away, straight line (CMS family survey rating 2 of 5 stars)
Calstro Hospice Orange County, office in Tustin, 2.6 miles away, straight line - Nearest geriatric medicine practice
- Uc Regents, Orange. 6.2 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively high; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- Wildfire risk to homes
- In North Tustin, CA, risk to homes is greater than 48% of communities in California and 84% of communities nationwide. USDA rates the whole town or city, not this address. (USDA Forest Service, Wildfire Risk to Communities, April 2026)
- FEMA National Risk Index
- Overall: relatively high. By hazard: inland flooding very high, wildfire relatively moderate, tornado very low, heat wave relatively low, earthquake relatively high. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in March 2026. What was it, and how was it fixed?
- The current license dates from 2024. Has the owner or operator changed recently?
- What does the base rate include, and when did rates last go up?
- Who is here at night? Are they awake, or asleep and on call?
- Who covers when the owner is sick, on vacation, or away for the day? Can we meet them?
- Is it one flat rate, or does it rise with care needs?
- Can you help someone who needs two people to move, or a mechanical lift?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
What we checked12 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| California Department of Social Services, Community Care Licensing inspection records | Sep 28, 2026 | See above |
| California Medicaid provider list | Mar 3, 2026 | Not on the state list we checked. These lists are often incomplete. |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | See above |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
Common questionsAnswers to 4 questions families ask
What type of care does The Hills of Highland provide?
The Hills of Highland is licensed by the state of California for assisted living in Santa Ana, California. Its licensed capacity is 6 residents.
Does Lilisity rate The Hills of Highland?
No. We publish state licensing details for The Hills of Highland but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does The Hills of Highland cost?
Assisted Living in Orange County typically starts at $4,000 to $5,950 a month. Based on 32 communities that publish prices. These are area figures, not this community's price. The Hills of Highland does not publish its prices.
How do I contact The Hills of Highland?
Visit The Hills of Highland at 11541 Highland Lane, Santa Ana, CA 92705.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid