Nursing home
New Orange Hills
5017 E. Chapman Avenue, Orange, CA 92869 · Map
For profit - Corporation · Part of The Ensign Group (329 facilities) · 145 certified beds
New Orange Hills is a Medicare-certified nursing home in Orange, California. CMS rates it 2 out of 5 stars overall (2/5 for staffing, 2/5 for health inspections). Nurse staffing is 5.01 hours per resident per day, above the California average of 4.51. Its most recent inspection on Nov 15, 2024 cited 30 deficiencies.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How New Orange Hills compares
This facility vs. the California and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | California avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 5.01 | 4.51 | 3.89 | above avg |
| RN staffing (hrs/resident/day) | 0.50 | 0.65 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 2.39 | 2.64 | 2.34 | below avg |
| Nursing staff turnover | 33.3% | 38.1% | 46.4% | below avg |
| Deficiencies cited, last inspection | 30.0 | 15.4 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
Penalties in CMS records: 1 total penalty, 1 Medicare payment denial.
What inspectors found at New Orange Hills
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Feb 18, 2026 · Full report (PDF) - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Feb 18, 2026 · Full report (PDF) - Potential for harm
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · Feb 18, 2026 · Full report (PDF) - Potential for harm
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Feb 18, 2026 · Full report (PDF) - Potential for harm
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Environmental Deficiencies · Feb 18, 2026 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies · Feb 18, 2026 · Full report (PDF) - Potential for harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Feb 18, 2026 · Full report (PDF) - Potential for harm
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies · Feb 18, 2026 · Full report (PDF) - Potential for harm
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies · Feb 18, 2026 · Full report (PDF) - Potential for harm
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies · Feb 18, 2026 · Full report (PDF) - Potential for harm
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies · Feb 18, 2026 · Full report (PDF) - Potential for harm
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · Feb 18, 2026 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 5017 E. Chapman Avenue
Orange, CA 92869 - CMS certification #
- 555286
- Ownership
- For profit - Corporation
- Certified beds
- 145
- Avg residents/day
- 135.1
- Provider type
- Medicare and Medicaid
- First certified
- 1987-12-07
- Chain
- The Ensign Group (329 facilities)
- Setting
- Urban
Part of The Ensign Group
The Ensign Group operates 329 nursing facilities across the United States. View all The Ensign Group facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around New Orange Hills using Google Maps.
Other public records
- Workplace safety 1 OSHA workplace safety inspection since 2019, 2 violations cited
Full public records, with dates and sources
Staff pay and workplace safety
Federal records about how the employer here treats its staff.
OSHA workplace safety inspections
OSHA inspects workplaces for staff safety, such as lifting, needles, chemicals and workplace violence. It does not inspect resident care.
- May 2, 2019: programmed (planned) inspection, complete (safety). Case closed Jul 17, 2020. 2 violations cited (1 serious, 1 other). Penalties: $3,560 proposed, $1,310 now. OSHA record. OSHA recorded the employer as New Orange Hills, INC.
Details
- Other than serious: Cited rule 6151(C)(1). Penalty $185 proposed, $185 now. Contested by the employer.
- Serious: Cited rule 5162(A). Penalty $3,375 proposed, $1,125 now. Contested by the employer.
Source: U.S. Department of Labor OSHA enforcement data, as of Oct 15, 2026, inspections since 2016. Penalties can change while a case is open or contested.
Location and nearby care
- Nearest hospital with an emergency room
- Orange County Global Medical Center, Santa Ana. 3.0 miles away, straight line. CMS overall hospital rating: 2 of 5 stars.
- Nearest Medicare nursing home
- Chapman Global Medical Center D/p SNF, Orange. 1.7 miles away, straight line.
- Nearest home health agency office
- Wise Healthcare Services Inc., Orange. 2.1 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- K & T Pharmacy. 1.2 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 92869 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Shc Katella, Orange, 2.6 miles away, straight line (CMS rating 3 of 5 stars)
Davita Tustin Dialysis, Santa Ana, 2.6 miles away, straight line (CMS rating 4 of 5 stars)
Rai-East First-Tustin, Tustin, 3.0 miles away, straight line (CMS rating 5 of 5 stars) - Hospice
- 94 Medicare hospices tell CMS they serve ZIP code 92869.
Kaiser Foundation Hospital Anaheim Hospice, office in Tustin, 2.5 miles away, straight line (CMS family survey rating 2 of 5 stars)
Golden Star Hospice And Palliative Care, office in Tustin, 3.0 miles away, straight line
Oc Hospice, office in Tustin, 3.2 miles away, straight line - Nearest geriatric medicine practice
- Southern California Permanente Medical Group, Anaheim. 5.0 miles away, straight line. 2 geriatric medicine doctors listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: inland flooding relatively high, tornado very low, heat wave relatively low, earthquake relatively high. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | See above |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: no FEMA wildfire rating of moderate or higher here |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | No plain statements of services found |
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Frequently asked questions
Is New Orange Hills a good nursing home?
CMS gives New Orange Hills an overall rating of 2 out of 5 stars, including 2/5 for staffing and 2/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is New Orange Hills staffed?
New Orange Hills reports 5.01 total nurse hours per resident per day, compared with the California average of 4.51.
Has New Orange Hills had inspection problems?
Its most recent CMS inspection cited 30 deficiencies.
How many beds does New Orange Hills have?
New Orange Hills is certified for 145 beds.