Assisted Living
Hillcrest Royale
190 East Hillcrest Drive, Thousand Oaks, CA 91360 · Map
Licensed for 145 residents · RETIREMENT HOME, INC., THE
Hillcrest Royale is a state-licensed assisted living community in Thousand Oaks, California. It is licensed for 145 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Care and services
From the community’s website
What Hillcrest Royale says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 145 residents
RESIDENTIAL CARE ELDERLY 565800734, licensed since Jun 28, 2002. Licensee RETIREMENT HOME, INC., THE.
Nearest emergency room
1.8 miles
Los Robles Hospital & Medical Center, rated 4 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Hillcrest Royale this community | 145 | Not published | Active | 9 Type A, 8 Type B | |
| Atria Hillcrest | 0.3 mi | 207 | $3,300/mo | Active | 2 Type A, 5 Type B |
| Silverado Thousand Oaks | 0.7 mi | 82 | Not published | Active | 14 Type A, 9 Type B |
| Land of Enchantment Board and Care | 0.8 mi | 6 | Not published | Active | 1 Type A, 1 Type B |
| Happy Home Care II | 0.9 mi | 6 | Not published | Active | 3 Type A, 6 Type B |
State inspection record9 Type A, 8 Type B
- Last state visit
- September 24, 2026
- State visits since June 18, 2022
- 14 (including 5 inspections, 3 complaints investigated)
- Type A citations
- 9 immediate risk
- Type B citations
- 8 potential risk if not corrected
- Complaint allegations investigated
- 4: 0 substantiated, 4 not substantiated
- License active since 2002
Citations (17), newest first
- 1569.625(b)(2) (plan of correction due July 23, 2026): Direct Care Staff Training. Training requirements for staff who help residents with personal daily activities.
- 1569.69(b) (plan of correction due July 23, 2026): Medication Assistance Training. Training requirements for staff who help residents take their medications.
- 87465(a)(4) (plan of correction due July 23, 2026): Incidental Medical and Dental Care Services. The community must have a plan for residents' medical and dental care and help residents arrange and get to that care.
- 1569.69(g) (plan of correction due July 23, 2026): Medication Assistance Training. Training requirements for staff who help residents take their medications.
- 1569.311 (plan of correction due July 10, 2026): Carbon Monoxide Detectors. The community must have carbon monoxide detectors.
Show all 8
- 87411(f) (plan of correction due July 1, 2026): Personnel Requirements - General. All staff must be in good health, with a health screening that includes a chest x-ray or skin test, and anyone whose illness threatens residents must be taken off duty.
- 87355(e)(3) (plan of correction due June 18, 2026): Criminal Record Clearance. Staff, volunteers and others who need a background check must have a criminal record clearance or exemption before they work, live or volunteer in the community.
- 1569.618(c)(3) (plan of correction due July 5, 2024): Administrator Presence and Staffing. Rules for the administrator's presence, round-the-clock on-site management, and having enough staff.
Show all citations (9 more)
- 1569.695(f)(1) (plan of correction due June 25, 2024): Emergency and Disaster Plans. The community must have an emergency and disaster plan, train staff on it, hold drills and keep key resident information ready.
- 87355(e)(2) (plan of correction due August 3, 2023): Criminal Record Clearance. Staff, volunteers and others who need a background check must have a criminal record clearance or exemption before they work, live or volunteer in the community.
- 87465(a)(4) (plan of correction due August 3, 2023): Incidental Medical and Dental Care Services. The community must have a plan for residents' medical and dental care and help residents arrange and get to that care.
- 87303(e)(2) (plan of correction due June 23, 2023): Maintenance and Operation. Rules for keeping the building clean, safe and in good repair, including room temperature, lighting, water, waste, laundry, emergency lighting and call signal systems.
- 87303(a) (plan of correction due June 20, 2023): Maintenance and Operation. Rules for keeping the building clean, safe and in good repair, including room temperature, lighting, water, waste, laundry, emergency lighting and call signal systems.
Show all 9
- 87555(b)(8) (plan of correction due June 20, 2023): General Food Service Requirements. Meal service rules, such as at least three meals a day, snacks between meals, a suitable dining area, varied menus and planned menus in larger communities.
- 87303(e)(2) (plan of correction due June 24, 2022): Maintenance and Operation. Rules for keeping the building clean, safe and in good repair, including room temperature, lighting, water, waste, laundry, emergency lighting and call signal systems.
- 87468.1(a)(2) (plan of correction due June 24, 2022): Personal Rights of Residents in All Facilities. Lists the basic rights of every resident, including dignity, safe and comfortable accommodations, and freedom from punishment, humiliation and abuse.
- 87465(h)(2) (plan of correction due June 24, 2022): Incidental Medical and Dental Care Services. Centrally stored medicines must be locked up, kept in their original labeled containers, and tracked in a written record.
Plain meanings are our short reading of the rule cited, from the state’s regulation text. The state’s report says what happened.
Complaints with no substantiated allegation (3)
- January 30, 2026: 2 unsubstantiated
- February 25, 2025: 1 unsubstantiated
- September 27, 2024: 1 unsubstantiated
Every state visit (14)
- September 24, 2026: Other visit
- July 9, 2026: Other visit
- June 30, 2026: Other visit
- June 17, 2026: Inspection
- January 29, 2026: Complaint visit
Show all 14
- June 26, 2025: Inspection
- February 14, 2025: Other visit
- February 5, 2025: Complaint visit
- August 29, 2024: Complaint visit
- June 24, 2024: Inspection
- August 2, 2023: Other visit
- August 1, 2023: Other visit
- June 19, 2023: Inspection
- June 18, 2022: Inspection
Read every report on the state’s site →
What these terms mean
Type A citations are for “the most serious type of violations in which there is an immediate risk to the health, safety or personal rights of those in care,” and are issued “even if the violation is corrected on the spot.”
Type B citations are for “a violation that, if not corrected, may [pose] an immediate risk to the health, safety or personal rights of clients,” such as faulty medical record keeping or staff training.
CCLD: “There is no difference between an inconclusive and an unsubstantiated complaint allegation. Both terms mean that there was no preponderance of evidence to prove that an alleged violation occurred.” Allegations CCLD finds unfounded are also not substantiated.
This community is licensed for 145 residents; larger communities are visited and complained about more often, so read counts with size in mind. Source: California Department of Social Services, Community Care Licensing, data as of September 28, 2026, covering the five years of records the state publishes. The state’s advice: “Never rely on this information alone to make a decision about a facility. Always visit facilities in person.”
License and ownershipActive license, licensee RETIREMENT HOME, INC., THE
- License type
- RESIDENTIAL CARE ELDERLY
- License number
- 565800734
- License status
- Active
- Licensed since
- 2002-06-28
- Licensed capacity
- 145
- Licensee
- RETIREMENT HOME, INC., THE
- County
- Ventura County
- Administrator
- Inga Jakobovich
Source: California state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Administrator name from the California licensing record, as of Sep 9, 2026.
Paying with Medicaid and other programsHow Medicaid pays for care in California, and other programs
How Medicaid pays for care in California
- Assisted Living Waiver (ALW). Medi-Cal can pay for assisted living care services through the Assisted Living Waiver, but only in 15 counties, only for people who need nursing home level care, and there is a waitlist. The resident still pays room and board. (state page)
- Waitlist. The Assisted Living Waiver has a waitlist. DHCS reported 18,365 people on it in December 2025. (source)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 1.8 mi, nursing home 2.2 mi, pharmacy 0.2 mi
- Nearest hospital with an emergency room
- Los Robles Hospital & Medical Center, Thousand Oaks. 1.8 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
- Nearest Medicare nursing home
- Sherwood Oaks Post Acute, Thousand Oaks. 2.2 miles away, straight line.
- Nearest home health agency office
- Aca Home Health Care Inc, Thousand Oaks. 0.1 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 0.2 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 91360 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Srs-Thousand Oaks Dialysis, Thousand Oaks, 0.7 miles away, straight line (CMS rating 1 of 5 stars)
Fmc-Conejo Valley Renal Center, Thousand Oaks, 1.8 miles away, straight line (CMS rating 4 of 5 stars)
Davita Moorpark Dialysis Center, Moorpark, 6.7 miles away, straight line (CMS rating 3 of 5 stars) - Hospice
- 117 Medicare hospices tell CMS they serve ZIP code 91360.
Full Care Hospice And Palliative Care Inc., office in Thousand Oaks, 0.1 miles away, straight line
Generation Care, Inc, office in Thousand Oaks, 0.3 miles away, straight line
Dedication Hospice Care, Inc., office in Thousand Oaks, 0.3 miles away, straight line - Nearest geriatric medicine practice
- The Regents Of The University Of California, Thousand Oaks. 0.4 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively high; in FEMA's high-risk flood area (Zone AE)
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Zone AE: 1% annual chance flood area (high risk); base flood elevation set. This is inside FEMA's Special Flood Hazard Area, where flood insurance is required for federally backed mortgages. (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively high. By hazard: inland flooding relatively high, wildfire relatively low, tornado very low, heat wave relatively low, earthquake relatively high. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- This address is in FEMA's high-risk flood area. Where do residents go in an evacuation, and how do you move them?
- What does the base rate include, and when did rates last go up?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
- For what reasons can a resident be asked to leave?
- Is the apartment held during a hospital stay, and at what cost?
What we checked13 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| California Department of Social Services, Community Care Licensing inspection records | Sep 28, 2026 | See above |
| California Medicaid provider list | Mar 3, 2026 | Not on the state list we checked. These lists are often incomplete. |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here relatively low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
Common questionsAnswers to 4 questions families ask
What type of care does Hillcrest Royale provide?
Hillcrest Royale is licensed by the state of California for assisted living in Thousand Oaks, California. Its licensed capacity is 145 residents.
Does Lilisity rate Hillcrest Royale?
No. We publish state licensing details for Hillcrest Royale but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Hillcrest Royale cost?
Assisted Living in California typically starts at $3,800 to $6,100 a month. Based on 267 communities that publish prices. These are area figures, not this community's price. Hillcrest Royale does not publish its prices.
How do I contact Hillcrest Royale?
Use Hillcrest Royale's website, hillcrestroyale.com, or visit at 190 East Hillcrest Drive, Thousand Oaks, CA 91360.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid