Assisted Living
Five Palms Care Home
1217 Lance Drive, Santa Rosa, CA 95401 · Map
Licensed for 23 residents · CREDO, JOSEPHINE R.
Five Palms Care Home is a state-licensed assisted living community in Santa Rosa, California. It is licensed for 23 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 23 residents
RESIDENTIAL CARE ELDERLY 496803300, licensed since Apr 19, 2011. Licensee CREDO, JOSEPHINE R..
Nearest emergency room
2.0 miles
Providence Santa Rosa Memorial Hospital, rated 3 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Five Palms Care Home this community | 23 | Not published | Active | 12 Type A, 16 Type B | |
| Clover Senior Care | 0.1 mi | 6 | Not published | Active | 3 Type A, 5 Type B |
| Sarah's Senior Residential Care | 0.2 mi | 6 | Not published | Active | 3 Type A, 2 Type B |
| Wild Rose Living | 0.3 mi | 6 | Not published | Active | 2 Type A, 4 Type B |
| Maggie's Care Home | 0.5 mi | 6 | Not published | Active | 7 Type A, 4 Type B |
State inspection record12 Type A, 16 Type B
- Last state visit
- September 24, 2026
- State visits since March 10, 2022
- 25 (including 5 inspections, 5 complaints investigated)
- Type A citations
- 12 immediate risk
- Type B citations
- 16 potential risk if not corrected
- Complaint allegations investigated
- 6: 2 substantiated, 4 not substantiated
- License active since 2011
Citations (28), newest first
- 87405(a) (plan of correction due October 5, 2026): Administrator - Qualifications and Duties. The community must have a qualified, certified administrator who is on site enough to manage it, with a qualified substitute when the administrator is away.
- 87211(a)(1)(A) (plan of correction due October 5, 2026): Reporting Requirements. The community must send the state the reports it requires, including written reports within seven days of events such as a resident's death or serious injury.
- 87405(a) (plan of correction due September 18, 2026): Administrator - Qualifications and Duties. The community must have a qualified, certified administrator who is on site enough to manage it, with a qualified substitute when the administrator is away.
- 87211(a)(1)(A) (plan of correction due September 18, 2026): Reporting Requirements. The community must send the state the reports it requires, including written reports within seven days of events such as a resident's death or serious injury.
- 87405(a) (plan of correction due June 17, 2026): Administrator - Qualifications and Duties. The community must have a qualified, certified administrator who is on site enough to manage it, with a qualified substitute when the administrator is away.
Show all 8
- 87211(a)(1) (plan of correction due April 17, 2026): Reporting Requirements. Events the community must report to the state and to the resident's family or representative, such as deaths, injuries, abuse and changes in leadership.
- 87463(a) (plan of correction due April 17, 2026): Reappraisals. The resident's needs appraisal must be updated in writing when their condition changes significantly, and at least once every 12 months.
- 87508(a) (plan of correction due April 17, 2026): Register of Residents. The community must keep a current register of all residents in a central place.
Show all citations (20 more)
- 87303(a) (plan of correction due April 3, 2026): Maintenance and Operation. The building must be kept clean, safe, sanitary and in good repair.
- 87303(e)(3) (plan of correction due April 3, 2026): Maintenance and Operation. Water and plumbing must be kept safe, including safe hot water temperatures, grab bars, slip-resistant tub and shower floors, and working toilets and sinks.
- 87465(h)(5) (plan of correction due April 3, 2026): Incidental Medical and Dental Care Services. Centrally stored medicines must be locked up, kept in their original labeled containers, and tracked in a written record.
- 1569.269(a)(6) (plan of correction due November 26, 2025): Residents' Rights. The list of rights every resident has, such as dignity, privacy, confidential records and care that meets their needs.
- 87457(c) (plan of correction due November 26, 2025): Pre-Admission Appraisal. Before admission, the community must appraise the person's needs to confirm the community can meet them, covering abilities, mental condition and social factors.
Show all 20
- 87211(a)(2) (plan of correction due November 26, 2025): Reporting Requirements. Events the community must report to the state and to the resident's family or representative, such as deaths, injuries, abuse and changes in leadership.
- 87211(a)(2) (plan of correction due October 31, 2025): Reporting Requirements. Events the community must report to the state and to the resident's family or representative, such as deaths, injuries, abuse and changes in leadership.
- 87506(d)(e) (plan of correction due October 31, 2025): Resident Records. What must be in each resident's record, and keeping records confidential and available to the state.
- 87109(b) (plan of correction due October 13, 2025): Transferability of License. A license cannot be transferred, and the state and residents must get written notice before a sale.
- 87202(a) (plan of correction due April 18, 2025): Fire Clearance. The community must have a current fire clearance and must get an updated one before accepting nonambulatory or bedridden residents.
- 87555(b)(26) (plan of correction due April 18, 2025): General Food Service Requirements. Meal service rules, such as at least three meals a day, snacks between meals, a suitable dining area, varied menus and planned menus in larger communities.
- 1569.69 (plan of correction due May 7, 2024): Medication Assistance Training. Training requirements for staff who help residents take their medications.
- 87303(a) (plan of correction due May 1, 2024): Maintenance and Operation. Rules for keeping the building clean, safe and in good repair, including room temperature, lighting, water, waste, laundry, emergency lighting and call signal systems.
- 87309(a) (plan of correction due May 1, 2024): Storage Space and Access. Rules for safely storing cleaning products, poisons, sharp objects, alcohol and other items that could harm residents.
- 87307(d)(6) (plan of correction due April 1, 2024): Personal Accommodations and Services. Rules for living space and safety, including common rooms, bedrooms, bathrooms, hazards and resident supervision.
- 87411(a) (plan of correction due November 17, 2023): Personnel Requirements - General. The community must have enough competent staff at all times to meet residents' needs.
- 87705(f)(2) (plan of correction due November 17, 2023): Care of Persons with Dementia. Rules for caring for residents with dementia, including staff training, door alarms, and delayed-exit or locked exterior doors.
- 87307(d)(6) (plan of correction due October 28, 2023): Personal Accommodations and Services. Rules for living space and safety, including common rooms, bedrooms, bathrooms, hazards and resident supervision.
- 87303(a) (plan of correction due October 28, 2023): Maintenance and Operation. Rules for keeping the building clean, safe and in good repair, including room temperature, lighting, water, waste, laundry, emergency lighting and call signal systems.
- 00000 (plan of correction due August 26, 2022): Plain meaning not available; see the state’s report.
Plain meanings are our short reading of the rule cited, from the state’s regulation text. The state’s report says what happened.
Complaints with substantiated allegations (date the finding was approved)
- November 24, 2025: 1 substantiated, 1 Type B citation
- November 22, 2023: 1 substantiated, 1 Type A citation
Complaints with no substantiated allegation (3)
- November 24, 2025: 1 unsubstantiated
- April 28, 2025: 2 unsubstantiated
- December 23, 2024: 1 unsubstantiated
Every state visit (29)
- September 24, 2026: Other visit
- August 27, 2026: Other visit
- July 31, 2026: Other visit
- June 10, 2026: Other visit
- May 13, 2026: Other visit
Show all 28
- April 2, 2026: Inspection
- March 5, 2026: Other visit
- February 3, 2026: Other visit
- December 11, 2025: Other visit
- November 14, 2025: Other visit
- November 14, 2025: Complaint visit (2)
- November 6, 2025: Other visit
- October 17, 2025: Other visit
- September 15, 2025: Other visit
- June 17, 2025: Other visit
- April 17, 2025: Inspection
- April 17, 2025: Complaint visit
- December 17, 2024: Complaint visit
- May 20, 2024: Other visit
- April 30, 2024: Inspection
- November 16, 2023: Other visit
- November 16, 2023: Complaint visit
- October 27, 2023: Other visit
- February 24, 2023: Inspection
- August 15, 2022: Other visit
- August 9, 2022: Other visit
- July 27, 2022: Other visit
- March 10, 2022: Inspection
Read every report on the state’s site →
What these terms mean
Type A citations are for “the most serious type of violations in which there is an immediate risk to the health, safety or personal rights of those in care,” and are issued “even if the violation is corrected on the spot.”
Type B citations are for “a violation that, if not corrected, may [pose] an immediate risk to the health, safety or personal rights of clients,” such as faulty medical record keeping or staff training.
CCLD: “There is no difference between an inconclusive and an unsubstantiated complaint allegation. Both terms mean that there was no preponderance of evidence to prove that an alleged violation occurred.” Allegations CCLD finds unfounded are also not substantiated.
This community is licensed for 23 residents; larger communities are visited and complained about more often, so read counts with size in mind. Source: California Department of Social Services, Community Care Licensing, data as of September 28, 2026, covering the five years of records the state publishes. The state’s advice: “Never rely on this information alone to make a decision about a facility. Always visit facilities in person.”
License and ownershipActive license, licensee CREDO, JOSEPHINE R.
- License type
- RESIDENTIAL CARE ELDERLY
- License number
- 496803300
- License status
- Active
- Licensed since
- 2011-04-19
- Licensed capacity
- 23
- Licensee
- CREDO, JOSEPHINE R.
- County
- Sonoma County
- Administrator
- Robertson Cirineo
Source: California state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Administrator name from the California licensing record, as of Sep 9, 2026.
Paying with Medicaid and other programsHow Medicaid pays for care in California, and other programs
How Medicaid pays for care in California
- Assisted Living Waiver (ALW). Medi-Cal can pay for assisted living care services through the Assisted Living Waiver, but only in 15 counties, only for people who need nursing home level care, and there is a waitlist. The resident still pays room and board. (state page)
- Waitlist. The Assisted Living Waiver has a waitlist. DHCS reported 18,365 people on it in December 2025. (source)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 2.0 mi, nursing home 1.6 mi, pharmacy 0.2 mi
- Nearest hospital with an emergency room
- Providence Santa Rosa Memorial Hospital, Santa Rosa. 2.0 miles away, straight line. CMS overall hospital rating: 3 of 5 stars.
- Nearest Medicare nursing home
- Blue Oak Post-acute, Santa Rosa. 1.6 miles away, straight line.
- Nearest home health agency office
- Sutter Care At Home, Santa Rosa. 0.6 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Dollar Drug. 0.2 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 95401 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Bma Santa Rosa, Santa Rosa, 1.8 miles away, straight line (CMS rating 4 of 5 stars)
Shc Wb Santa Rosa, Santa Rosa, 2.0 miles away, straight line (CMS rating 4 of 5 stars)
Shc Santa Rosa, Santa Rosa, 2.0 miles away, straight line (has a shift starting after 5 pm; CMS rating 3 of 5 stars) - Hospice
- 8 Medicare hospices tell CMS they serve ZIP code 95401.
Sutter Care At Home, office in Santa Rosa, 0.6 miles away, straight line (CMS family survey rating 4 of 5 stars)
Anchor Health, office in Petaluma, 12.3 miles away, straight line (CMS family survey rating 3 of 5 stars)
Providence At Home With Compassus Hospice Care, Sonoma County, office in Petaluma, 15.7 miles away, straight line (CMS family survey rating 5 of 5 stars) - Nearest geriatric medicine practice
- Providence Medical Foundation, Santa Rosa. 2.1 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively high; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively high. By hazard: inland flooding relatively high, wildfire very low, tornado very low, heat wave relatively low, earthquake very high. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in November 2025. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
- For what reasons can a resident be asked to leave?
- Is the apartment held during a hospital stay, and at what cost?
What we checked12 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| California Department of Social Services, Community Care Licensing inspection records | Sep 28, 2026 | See above |
| California Medicaid provider list | Mar 3, 2026 | Not on the state list we checked. These lists are often incomplete. |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
Common questionsAnswers to 4 questions families ask
What type of care does Five Palms Care Home provide?
Five Palms Care Home is licensed by the state of California for assisted living in Santa Rosa, California. Its licensed capacity is 23 residents.
Does Lilisity rate Five Palms Care Home?
No. We publish state licensing details for Five Palms Care Home but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Five Palms Care Home cost?
Assisted Living in California typically starts at $3,800 to $6,100 a month. Based on 267 communities that publish prices. These are area figures, not this community's price. Five Palms Care Home does not publish its prices.
How do I contact Five Palms Care Home?
Visit Five Palms Care Home at 1217 Lance Drive, Santa Rosa, CA 95401.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid