Nursing home
Desert Haven Care Center
2645 East Thomas Road, Phoenix, AZ 85016 · Map
For profit - Limited Liability company · 115 certified beds
Desert Haven Care Center is a Medicare-certified nursing home in Phoenix, Arizona. CMS rates it 1 out of 5 stars overall (4/5 for staffing, 1/5 for health inspections). Nurse staffing is 4.29 hours per resident per day, above the Arizona average of 4.12. Its most recent inspection on Apr 17, 2024 cited 11 deficiencies.
- 1 fine totaling $8,018In CMS records: 1 total penalty.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Desert Haven Care Center compares
This facility vs. the Arizona and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Arizona avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 4.29 | 4.12 | 3.89 | above avg |
| RN staffing (hrs/resident/day) | 0.34 | 0.72 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 2.88 | 2.36 | 2.34 | above avg |
| Nursing staff turnover | 25.0% | 47.7% | 46.4% | below avg |
| Deficiencies cited, last inspection | 11.0 | 7.6 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
Penalties in CMS records: 1 fine totaling $8,018, 1 total penalty.
What inspectors found at Desert Haven Care Center
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Actual harm
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Mar 2, 2026 · Full report (PDF) - Potential for harm
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Jan 26, 2026 · Full report (PDF) - Potential for harm
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Jan 26, 2026 · Full report (PDF) - Potential for harm
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Jan 26, 2026 · Full report (PDF) - Potential for harm
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Jan 26, 2026 · Full report (PDF)
Show all 12 deficiencies
- Actual harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Dec 17, 2025 · Full report (PDF) - Potential for harm
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · Dec 17, 2025 · Full report (PDF) - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Sep 5, 2025 · Full report (PDF) - Potential for harm
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · Sep 5, 2025 · Full report (PDF) - Potential for harm
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies · Nov 6, 2024 · Full report (PDF) - Actual harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Aug 23, 2024 · Full report (PDF) - Potential for harm
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies · Apr 17, 2024 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 2645 East Thomas Road
Phoenix, AZ 85016 - CMS certification #
- 035062
- Ownership
- For profit - Limited Liability company
- Certified beds
- 115
- Avg residents/day
- 84.2
- Provider type
- Medicare and Medicaid
- First certified
- 1975-02-04
- Setting
- Urban
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Desert Haven Care Center using Google Maps.
Other public records
- Website says Nurse 24 hours a day, behavioral support, transportation
Full public records, with dates and sources
Care and services
From the community’s website
What Desert Haven Care Center says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Nurse on site: 24 hours a day.
Our non-behavioral unit offers a wide range of services to support residents’ needs, including 24-hour nursing care, medication management, assistance with activities of daily living, and therapeutic interventions.
(page, checked Oct 12, 2026) - Offers behavioral support.
We have multiple acuity levels and units to address the unique needs of each resident requiring specialized behavioral care.
(page, checked Oct 12, 2026) - Provides transportation.
Outside appointments are accommodated with transportation and staff accompaniment.
(page, checked Oct 12, 2026) - Apartment types named: private room, semi-private room.
Semi-Private & Private Rooms
(page, checked Oct 12, 2026)
Location and nearby care
- Nearest hospital with an emergency room
- Honorhealth Tempe Medical Center, Phoenix. 2.4 miles away, straight line.
- Nearest Medicare nursing home
- Desert Terrace Healthcare Center, Phoenix. 0.7 miles away, straight line.
- Nearest home health agency office
- Horizon Home Health Of Phoenix, Phoenix. 0.2 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 0.5 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 85016 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- 032542 Arcadia Dialysis Center (Fmc), Phoenix, 0.9 miles away, straight line (CMS rating 3 of 5 stars)
032314 Phoenix Childrens Hospital- Dialysis Center, Phoenix, 1.2 miles away, straight line
Valleywise Comprehensive Health Center- Phoenix Outpatient Dialysis Unit., Phoenix, 1.5 miles away, straight line (CMS rating 3 of 5 stars) - Hospice
- 56 Medicare hospices tell CMS they serve ZIP code 85016.
White Rose Hospice, office in Phoenix, 1.2 miles away, straight line
Thema Health Services, office in Phoenix, 1.5 miles away, straight line (CMS family survey rating 3 of 5 stars)
Hospice Of The Valley - Central, office in Phoenix, 1.7 miles away, straight line (CMS family survey rating 4 of 5 stars) - Nearest geriatric medicine practice
- Arizona Supportive Care, LLC, Phoenix. 1.7 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Zone X: 0.2% annual chance (500-year) flood area (moderate risk). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: hurricane very low, inland flooding relatively moderate, tornado very low, heat wave very high, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: no FEMA wildfire rating of moderate or higher here |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
Looking for assisted living or memory care instead?
Frequently asked questions
Is Desert Haven Care Center a good nursing home?
CMS gives Desert Haven Care Center an overall rating of 1 out of 5 stars, including 4/5 for staffing and 1/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Desert Haven Care Center staffed?
Desert Haven Care Center reports 4.29 total nurse hours per resident per day, compared with the Arizona average of 4.12.
Has Desert Haven Care Center had inspection problems?
Its most recent CMS inspection cited 11 deficiencies.
How many beds does Desert Haven Care Center have?
Desert Haven Care Center is certified for 115 beds.