Mountain View Retirement Village

Last inspection

August 17, 2026

Inspections

7, 25 deficiencies cited

Complaint inspections

6, 5 with deficiencies cited

Enforcement cases

4, $2,250 in civil penalties

• License active since 2015

Enforcement cases

• August 12, 2026: Civil Penalty $1,000 (complete); Notice of Enforcement Action (complete) case closed (complete)
• June 30, 2025: Civil Penalty $500 (complete) case closed (complete)
• March 25, 2024: Civil Penalty $250 (complete) case closed (complete)
• February 26, 2024: Civil Penalty $500 (complete) case closed (complete)

August 17, 2026: complaint inspection, 3 deficiencies

• Health care institutions; fall prevention and fall recovery; training programs; definition A.R.S. § 36-420.01.A
  Based record review, documentation review, and interview, for five of seven employees sampled, the health care institution failed to develop and administer a fall prevention and fall recovery training program, which included initial training and continued competency training, for all staff.
  Approved
• Administration R9-10-803.J.1-6
  Based on interview, and document review, after the manager had a reasonable basis, under A.R.S. § 46-454, to believe abuse, neglect, or exploitation had occurred on the premises, the manager failed to immediately report, investigate, or document the abuse, neglect, or exploitation as required per R9-10-803(J). The deficient practice posed a risk as the Department was unable to assess if there was an immediate health and safety concern for residents who resided in the assisted living facility.
  Approved
• Service Plans R9-10-808.A.1-5
  Based on record review and interview, for three of eight residents sampled, the manager failed to ensure a service plan was established, documented, and implemented, which included the amount, type, and frequency of assisted living and ancillary services provided to the resident. The deficient practice posed a risk if the employees were unable to meet a resident's needs.
  Approved

June 11, 2026: complaint, compliance (annual) inspection, 11 deficiencies

• Health care institutions; fall prevention and fall recovery; training programs; definition A.R.S. § 36-420.01.A
  Based on record review and interview, the health care institution failed to ensure a training program for all staff regarding fall prevention and fall recovery, which included initial training and continued competency, was developed and implemented.
  Plan of correction rejected; correction date given by the community: September 1, 2026
• Modification of a Health Care Institution R9-10-110.A.1-5
  Based on observation, interview, and documentation review, the licensee failed to submit a request for approval of a modification of a health care institution when planning to make changes to physical plant requirements, described in R9-10-820(D)(4)(d).
  Plan of correction accepted; correction date given by the community: August 6, 2026
• Tuberculosis Screening R9-10-113.A.2.a-f
  Based on record review, document review, and interview, for four of twelve employees sampled, the chief administrative officer failed to implement tuberculosis (TB) infection control activities, which included assessing risks of prior exposure to infectious TB, determining if the individual had signs or symptoms of TB, obtaining documentation of the individual’s freedom from infectious TB, and annual training on the signs and symptoms of TB. The deficient practice posed a potential TB exposure risk to residents.
  Plan of correction submitted; correction date given by the community: August 17, 2026
• Personnel R9-10-806.C.1.a-c
  Based on observation, document review, record review, and interview, for two of the seven sampled caregivers and assistant caregivers, the manager failed to ensure that a caregiver's or assistant caregiver's skills and knowledge were verified and documented and orientation was completed before providing physical or behavioral health services.
  Plan of correction submitted; correction date given by the community: August 14, 2026
• Resident Rights R9-10-810.B.1
  Based on documentation review, and interview the manager failed to ensure a resident is treated with dignity, respect, and consideration. The deficient practice posed a risk of injury and violated a resident's rights.
  Plan of correction rejected; correction date given by the community: August 6, 2026

May 8, 2025: complaint, compliance (annual) inspection, 9 deficiencies

• Modification of a Health Care Institution R9-10-110.A.1-5
  Based on observation, interview, and documentation review, the licensee failed to submit a request for approval of a modification of a health care institution when planning to make changes to physical plant requirements, described in R9-10-820(D)(4)(d).
  Plan of correction accepted; correction date given by the community: April 30, 2026
• Personnel R9-10-806.A.8.a-b
  Based on record review and interview, the manager failed to ensure an employee provided documentation of freedom from infectious tuberculosis (TB) on or before the date the individual began providing services at or on behalf of the assisted living facility, as specified in R9-10-113, for three of nine employees sampled. The deficient practice posed a potential TB exposure risk to residents.
  Plan of correction accepted; correction date given by the community: August 31, 2025
• Residency and Residency Agreements R9-10-807.A.1-2
  Based on record review and interview, the manager failed to ensure a resident provided evidence of freedom from infectious tuberculosis (TB) within seven calendar days after the resident’s date of occupancy for three of ten residents sampled. The deficient practice posed a potential TB exposure risk to residents.
  Plan of correction accepted; correction date given by the community: May 9, 2025
• Service Plans R9-10-808.A.3.c
  Based on record review and interview, the manager failed to ensure a resident had a written service plan that included the level of service the resident is expected to receive, or included the amount, type, and frequency of assisted living services being provided, for four of ten residents sampled.
  Plan of correction accepted; correction date given by the community: May 22, 2025
• Resident Rights R9-10-810.B.1
  Based on observation and interview, the manager failed to ensure a resident was treated with dignity, respect, and consideration.
  Plan of correction accepted; correction date given by the community: September 30, 2025

January 30, 2024: complaint inspection, 1 deficiency

• Personnel R9-10-806.A.4.a-b
  Based on documentation review, record review, and interview, for four of six caregivers reviewed, the manager failed to ensure a caregiver's skills and knowledge were verified and documented before providing physical health services, and according to policies and procedures. The deficient practice posed a risk if employees were unable to meet the needs of residents.
  Plan of correction accepted; correction date given by the community: January 31, 2024

Inspections with no deficiencies listed

• August 17, 2026: monitoring inspection. No deficiencies were found during the on-site monitoring inspection conducted on August 17, 2026.
• September 15, 2025: complaint inspection. No deficiencies were found during the on-site investigation of complaints 00144114, 00131800, and 00133630, conducted on September 15, 2025:

Read the full record on AZ Care Check →

ADHS writes a Statement of Deficiencies after each inspection that finds a rule was not met. The community then files a plan of correction, which ADHS accepts or rejects. ADHS investigates complaints on site. A complaint inspection that ends with “No deficiencies were found” did not find a rule violation; deficiencies cited on a complaint inspection are listed with that inspection. AZ Care Check does not list complaints that did not lead to an on-site inspection. Enforcement cases are actions ADHS takes after an inspection, such as a civil money penalty, a provisional license or a license revocation, with their status. This community is licensed for 99 residents; larger communities are inspected and reported on more often, so read counts with size in mind. Source: Arizona Department of Health Services, Licensing Services, AZ Care Check, data as of October 15, 2026, showing all records on AZ Care Check (back to September 5, 2023). Always visit in person and ask the community about anything listed here.