Highgate Flagstaff

Last inspection

August 24, 2026

Inspections

7, 27 deficiencies cited

Complaint inspections

7, 5 with deficiencies cited

Enforcement cases

5, $5,000 in civil penalties

• License active since 2021

Enforcement cases

• October 2, 2026: Civil Penalty $1,000 (complete); Notice of Enforcement Action (complete) case closed (complete)
• April 22, 2026: Civil Penalty $1,250 (complete); Notice of Enforcement Action (complete) case closed (complete)
• October 10, 2025: Civil Penalty $750 (complete) case closed (complete)
• May 6, 2024: Civil Penalty $500 (complete) case closed (complete)
• January 30, 2024: Civil Penalty $1,500 (complete) case closed (complete)

August 24, 2026: complaint, compliance (annual) inspection, 5 deficiencies

• Tuberculosis Screening R9-10-113.A.2.a-f
  Based on documentation review, record review, and interview, the health care institution's chief administrative officer failed to ensure that the health care institution implemented tuberculosis (TB) infection control activities that included assessing an individual's risk of prior exposure to infectious TB, determining if the individual had signs or symptoms of TB, and obtaining documentation of the individual's freedom from infectious TB, for two of eight personnel sampled and eight of eight residents sampled. The deficient practice posed a risk of TB exposure.
  Plan of correction rejected
• Administration R9-10-803.A.9
  Based on record review, documentation review, and interview, the governing authority failed to ensure compliance with A.R.S. § 36-411, for one of eight personnel sampled. The deficient practice posed a risk if the employee was a danger to a vulnerable population.
  Plan of correction rejected
• Service Plans R9-10-808.A.1
  Based on record review and interview, the manager failed to ensure a resident had a service plan that was established and documented, for one of eight residents sampled. The deficient practice posed a risk as there was no service plan to direct services to be provided to a resident.
  Plan of correction rejected
• Medical Records R9-10-811.C.10
  Based on documentation review, record review, and interview, the manager failed to ensure that a resident's medical record contained the resident's service plan. The deficient practice posed a risk as R1's service plan was not provided for review at the time of inspection and compliance was unable to be determined.
  Plan of correction accepted; correction date given by the community: November 12, 2026
• Memory Care Services R9-10-816.B
  Based on record review and interview, the manager failed to ensure that staff obtained a certificate of completion, as specified in R9-10-126, that included the minimum eight hours of initial memory care services training within the first 30 days of hire, for six of eight personnel sampled. The deficient practice posed a risk if the personnel were not trained in providing services to memory care residents.
  Plan of correction accepted; correction date given by the community: October 23, 2026

February 23, 2026: complaint inspection, 3 deficiencies

• Administration R9-10-803.A.9
  Based on documentation review, record review, and interview, the governing authority failed to ensure compliance with A.R.S. § 36-411.C.1 for one of two personnel reviewed. The deficient practice posed a risk if E4 was a danger to a vulnerable population.
  Plan of correction accepted; correction date given by the community: April 30, 2026
• Administration R9-10-803.A.10
  Based on documentation review, interview, and record review, the governing authority failed to ensure the health, safety, or welfare of a resident was not placed at risk of harm. The deficient practice posed a safety risk to the residents.
  Plan of correction accepted; correction date given by the community: April 1, 2026
• Personnel R9-10-806.A.8.a-b
  Based on documentation review, record review, and interview, the manager failed to ensure that an employee who was expected to have more than eight hours per week of direct interaction with residents, provided evidence of freedom from infectious tuberculosis (TB) on or before the date the individual began providing services at or on behalf of the assisted living facility, and as specified in R9-10-113, for two of two personnel records reviewed. The deficient practice posed a potential TB exposure risk to residents.
  Plan of correction accepted; correction date given by the community: April 30, 2026

August 7, 2025: complaint, compliance (annual) inspection, 4 deficiencies

• Administration R9-10-803.A.9
  Based on documentation review, record review, and interview, the governing authority failed to ensure compliance with A.R.S. § 36-411, for one of eight personnel records reviewed. The deficient practice posed a risk if a personnel member was a danger to a vulnerable population.
  Plan of correction accepted; correction date given by the community: November 30, 2025
• Personnel R9-10-806.A.4.a-b
  Based on record review, and interview, the manager failed to ensure a caregiver's skills and knowledge were verified and documented before the caregiver provided physical health services on behalf of the facility, for one of seven sampled caregiver. The deficient practice posed a risk if employees did not have the skills and knowledge necessary to ensure the health and safety of residents.
  Plan of correction accepted; correction date given by the community: September 30, 2025
• Personnel R9-10-806.A.8.a-b
  Based on documentation review, record review, and interview, the manager failed to ensure that a caregiver provided evidence of freedom from infectious tuberculosis (TB) as specified in R9-10-113 for two of eight personnel reviewed. The deficient practice posed a potential illness risk to residents.
  Plan of correction accepted; correction date given by the community: November 30, 2025
• Environmental Standards R9-10-820.A.1.b
  Based on observation and interview, the manager failed to ensure the premises were free from a condition or situation that may cause a resident or other individual to suffer physical injury. The deficient practice posed a risk to the physical health and safety of residents.
  Plan of correction accepted; correction date given by the community: August 7, 2025

March 25, 2024: complaint inspection, 1 deficiency

• Administration R9-10-803.A.9
  Based on record review and interview, the governing authority failed to ensure that one of two sample personnel records included documentation of a fingerprint clearance card or an application for a fingerprint clearance card completed within 20 working days of employment.
  Plan of correction accepted; correction date given by the community: April 1, 2024

Inspections with no deficiencies listed

• August 16, 2024: complaint inspection. No deficiencies were found during the investigation of complaints AZ00214616 and AZ00214617 conducted on August 16, 2024.
• February 9, 2024: complaint inspection. No deficiencies were found during the investigation of complaints AZ00204487 and AZ00205433 conducted on February 9, 2024.

Read the full record on AZ Care Check →

ADHS writes a Statement of Deficiencies after each inspection that finds a rule was not met. The community then files a plan of correction, which ADHS accepts or rejects. ADHS investigates complaints on site. A complaint inspection that ends with “No deficiencies were found” did not find a rule violation; deficiencies cited on a complaint inspection are listed with that inspection. AZ Care Check does not list complaints that did not lead to an on-site inspection. Enforcement cases are actions ADHS takes after an inspection, such as a civil money penalty, a provisional license or a license revocation, with their status. This community is licensed for 105 residents; larger communities are inspected and reported on more often, so read counts with size in mind. Source: Arizona Department of Health Services, Licensing Services, AZ Care Check, data as of October 15, 2026, showing all records on AZ Care Check (back to September 5, 2023). Always visit in person and ask the community about anything listed here.