Hacienda at the River

Last inspection

May 29, 2026

Inspections

11, 58 deficiencies cited

Complaint inspections

7, 4 with deficiencies cited

Enforcement cases

4, $8,000 in civil penalties

• License active since 2017

Enforcement cases

• January 23, 2026: Revocation (complete); Training on documenting resident services (complete); Medication administration and storage (complete); Civil Penalty $5,000 (complete) case closed (complete)
• January 23, 2026: Revocation (complete) case closed (complete)
• July 22, 2024: Civil Penalty $1,500 (complete) case closed (complete)
• November 28, 2023: Civil Penalty $1,500 (complete) case closed (complete)

May 29, 2026: complaint inspection, 1 deficiency

• Service Plans R9-10-808.C.1.a-g
  Based on record review and interview, the manager failed to ensure a caregiver or an assistant caregiver provided a resident with the assisted living services in the resident's service plan and documented the services provided in the resident's medical record, for three of six sampled residents.
  Plan of correction accepted; correction date given by the community: July 31, 2026

March 16, 2026: compliance (annual) inspection, 4 deficiencies

• Emergency responders; patient information; hospitals; discharge planning; patient screenings; discharge document A.R.S. § 36-420.04.D
  Based on record review and interview, the assisted living center failed to maintain a copy of the document provided to an emergency responder, for two of two sampled incidents where an emergency responder was contacted on the behalf of a resident.
  Approved
• Service Plans R9-10-808.C.1.g
  Based on record review and interview, the manager failed to ensure a caregiver or an assistant caregiver documented the services provided in a resident's medical record, for one of eight sampled residents. The deficient practice posed a risk as services could not be verified as provided against a service plan.
  Approved
• Medication Services R9-10-817.B.3.b
  Based on record review and interview, the manager failed to ensure a medication administered to a resident was administered in compliance with a medication order, for one of eight sampled residents. The deficient practice posed a risk if the resident experienced a change in condition due to improper administration of medication.
  Approved
• Environmental Standards R9-10-820.A.6
  Based on observation and interview, the manager failed to ensure hot water temperatures were maintained between 95º F and 120º F in areas of an assisted living facility used by residents. The deficient practice posed a potential risk to infection control.
  Approved

February 4, 2026: compliance (annual) inspection, 16 deficiencies

• Health care institutions; fall prevention and fall recovery; training programs; definition A.R.S. § 36-420.01.A
  Plan of correction accepted; correction date given by the community: February 4, 2026
• Administration R9-10-803.A.5
  Plan of correction accepted; correction date given by the community: February 4, 2026
• Administration R9-10-803.A.9
  Plan of correction accepted; correction date given by the community: February 4, 2026
• Administration R9-10-803.E.1
  Plan of correction accepted; correction date given by the community: February 4, 2026
• Personnel R9-10-806.A.8.a-b
  Plan of correction accepted; correction date given by the community: February 4, 2026

February 3, 2025: compliance (annual) inspection, 16 deficiencies

• Health care institutions; fall prevention and fall recovery; training programs; definition A.R.S. § 36-420.01.A
  Based on documentation review and interview, the governing authority failed to administer a training program for all staff regarding fall prevention and fall recovery to include continued competency training.
  Plan of correction accepted
• Administration R9-10-803.A.5
  Based on documentation review and interview, the governing authority failed to review and evaluate the effectiveness of the quality management program at least once every 12 months. The deficient practice posed a risk as a quality management program documents the necessary information required to effectively manage services provided.
  Plan of correction accepted
• Administration R9-10-803.A.9
  Based on record review, documentation review, and interview, the governing authority failed to ensure compliance with A.R.S. § 36-411, for three of six personnel records reviewed. The deficient practice posed a risk if a personnel member was a danger to a vulnerable population.
  Plan of correction accepted
• Administration R9-10-803.E.1
  Based on record review and interview, the manager failed to ensure documentation required by this Article was provided to the Department within two hours after a Department request. The deficient practice posed a risk as the Department was unable to determine substantial compliance as the licensee did not provide the Department with the requested documentation within two hours after a Department request as required by this Article.
  Plan of correction accepted
• Personnel R9-10-806.A.8.a-b
  Based on record review and interview, the manager failed to ensure a caregiver and an assistant caregiver provided evidence of freedom from infectious tuberculosis, (TB) on or before the individual began providing services at or on behalf of the assisted living facility, and as specified in R9-10-113, for one of six employees sampled. The deficient practice posed a potential TB exposure risk to residents.
  Plan of correction accepted

Other inspection reports

• May 29, 2026: monitoring inspection. On July 30, 2025, the Department issued a Notice of Intent to Revoke for license AL10271C. The Licensee, TUCSON HACIENDA RIVER, LLC dba HACIENDA AT THE RIVER, and the Department entered into a Settlement Agreement with an execution date of January 23, 2026. On March 16, 2026, the Department conducted an on-site compliance inspection for license AL10271C and found the Licensee, TUCSON HACIENDA RIVER, LLC dba HACIENDA AT THE RIVER to be out of compliance with the following term(s) included in the agreement: - Term #8. Licensee agrees it shall maintain the Center in substantial compliance. Licensee agrees to unannounced monitoring inspections conducted by the Department to ensure substantial compliance at the Center during the period of this Agreement. Per Arizona Revised Statutes § 36-401(48), "Substantial compliance” means that “the nature or number of violations revealed by any type of inspection or investigation of a health care institution does not pose a direct risk to the life, health or safety of patients or residents." On April 23, 2026, the Department issued a Statement of Deficiencies (SOD) for INSP-0170220 conducted on March 16, 2026, and notified the licensee that due to the seriousness of the violations found, the case has been referred to the Department’s Enforcement Team for further review. On April 23, 2026, the Department issued a Notice of Non-Compliance per term #13 of the Settlement Agreement, which notified the licensee that based on the failure to meet the terms of the Agreement, the Department was providing notification that the licensee was in breach of the terms of the Agreement, and the licensee had ten (10) business days to cure or correct the violations noted in the SOD. On May 29, 2026, the Department conducted an on-site cure inspection for license AL10271C and found the Licensee, TUCSON HACIENDA RIVER, LLC dba HACIENDA AT THE RIVER, to be in compliance with terms #8 and #13 of the Agreement. Read the Statement of Deficiencies on AZ Care Check.

Inspections with no deficiencies listed

• April 21, 2026: complaint inspection. No deficiencies were found during the on-site investigation of complaints 00166525 and 00166786 conducted on April 24, 2026.
• September 29, 2025: complaint inspection. No deficiencies were found during the on-site investigation of complaint 00144650, 00146170, and 00146144 conducted on September 29, 2025.
• August 30, 2024: complaint inspection. An on-site investigation of complaint AZ00215379 was conducted on August 30, 2024, and no deficiencies were cited.

Read the full record on AZ Care Check →

ADHS writes a Statement of Deficiencies after each inspection that finds a rule was not met. The community then files a plan of correction, which ADHS accepts or rejects. ADHS investigates complaints on site. A complaint inspection that ends with “No deficiencies were found” did not find a rule violation; deficiencies cited on a complaint inspection are listed with that inspection. AZ Care Check does not list complaints that did not lead to an on-site inspection. Enforcement cases are actions ADHS takes after an inspection, such as a civil money penalty, a provisional license or a license revocation, with their status. This community is licensed for 84 residents; larger communities are inspected and reported on more often, so read counts with size in mind. Source: Arizona Department of Health Services, Licensing Services, AZ Care Check, data as of October 15, 2026, showing all records on AZ Care Check (back to September 5, 2023). Always visit in person and ask the community about anything listed here.