Assisted Living
Encanto Palms Assisted Living
3901 West Encanto Boulevard, Phoenix, AZ 85009 · Map
Licensed for 97 residents
Encanto Palms Assisted Living is a state-licensed assisted living community in Phoenix, Arizona. It is licensed for 97 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Care and services
From the community’s website
What Encanto Palms Assisted Living says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Has a separate memory care unit, wing or neighborhood.
Our services provide a continuum of care for individuals who require low to moderate support for their mental health needs as well as a dementia memory care unit.
(page, checked Oct 12, 2026) - Offers behavioral support.
We are your choice for Behavioral Health Services and Assisted Living in Maricopa County.
(page, checked Oct 12, 2026)
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
State inspections
Last inspection: Sep 24, 2026. See the record
License
Active, 97 residents
Assisted Living Center-Directed AL12479C.
Nearest emergency room
3.8 miles
St Josephs Hospital And Medical Center, rated 4 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Encanto Palms Assisted Living this community | 97 | Not published | Active | 6 deficiencies, 1 enforcement case | |
| Care R Us Carehome | 2.5 mi | 8 | Not published | Active | 0 deficiencies, 0 enforcement cases |
| Su Casa Assisted Living | 2.6 mi | 5 | Not published | Active | No record |
| Harmony Gardens | 3.1 mi | 10 | Not published | Active | No record |
| Amarsi Assisted Living | 3.6 mi | 103 | Not published | Active | No record |
State inspection record6 deficiencies, 1 enforcement case
- Last inspection
- September 24, 2026
- Inspections
- 24, 6 deficiencies cited
- Complaint inspections
- 24, 2 with deficiencies cited
- Enforcement cases
- 1, $250 in civil penalties
- No deficiencies cited at the last 2 inspections (September 2026)
- License active since 2023
Enforcement cases
- October 2, 2026: Civil Penalty $250 (complete); Notice of Enforcement Action (complete) case closed (complete)
August 25, 2026: complaint inspection, 1 deficiency
- Administration R9-10-803.K.3
Based on documentation review, record review, and interview, the manager failed to provide written notification to the Department of a resident’s elopement within 24 hours of the elopement being discovered. The deficient practice posed a risk, as the Department was unable to assess if there was an immediate health and safety concern for a resident residing in the assisted living facility.
Plan of correction accepted; correction date given by the community: September 1, 2026
August 12, 2026: complaint, compliance (annual) inspection, 5 deficiencies
- Service Plans R9-10-808.A.3.c
Based on record review and interview, the manager failed to ensure that a resident had a service plan that included the amount, type, and frequency of assisted living services being provided to the resident for three of six sampled residents.
Plan of correction submitted; correction date given by the community: October 30, 2026 - Service Plans R9-10-808.C.1.g
Based on record review, observation, documentation review, and interview, the manager failed to ensure that a caregiver documented the services provided in the resident’s medical record for one of six sampled residents.
Plan of correction submitted; correction date given by the community: October 30, 2026 - Medical Records R9-10-811.A.2.a-c
Based on record review and interview, the manager failed to ensure that an entry in a resident’s medical record was not changed to make the initial entry illegible.
Plan of correction submitted; correction date given by the community: August 13, 2026 - Personal Care Services R9-10-814.C
Based on record review and interview, the manager failed to ensure that an assisted living facility authorized to provide personal care services may accept or retain a resident who has a stage 3 or stage 4 pressure sore, as determined by a registered nurse or medical practitioner, only when the requirements in subsection (B)(2) were met, for one of one sampled residents with a stage 3 or stage 4 pressure sore.
Plan of correction submitted; correction date given by the community: August 13, 2026 - Environmental Standards R9-10-820.A.11
Based on observation and interview, the manager failed to ensure that poisonous or toxic materials stored by the assisted living facility were maintained in labeled containers in a locked area and were inaccessible to residents.
Plan of correction submitted; correction date given by the community: August 13, 2026
Inspections with no deficiencies listed
- September 24, 2026: complaint inspection. No deficiencies were found during the on-site investigation of complaint 00185317 conducted on September 24, 2026.
- September 9, 2026: complaint inspection. No deficiencies were found during the on-site investigation of complaint 00183395 conducted on September 9, 2026.
- August 18, 2026: complaint inspection. No deficiencies were found during the on-site investigation of complaint 00180562 conducted on August 18, 2026.
- May 15, 2026: complaint inspection. No deficiencies were found during the on-site investigation of complaints 00168768 and 00168740 and conducted on May 15, 2026.
- March 24, 2026: complaint inspection. No deficiencies were found during the on-site investigation of complaint 00163020 conducted on March 24, 2026.
- February 4, 2026: complaint inspection. No deficiencies were found during the on-site investigation of complaints 00155994, 00155984, and 00155975 conducted on February 4, 2026.
Read the full record on AZ Care Check →
ADHS writes a Statement of Deficiencies after each inspection that finds a rule was not met. The community then files a plan of correction, which ADHS accepts or rejects. ADHS investigates complaints on site. A complaint inspection that ends with “No deficiencies were found” did not find a rule violation; deficiencies cited on a complaint inspection are listed with that inspection. AZ Care Check does not list complaints that did not lead to an on-site inspection. Enforcement cases are actions ADHS takes after an inspection, such as a civil money penalty, a provisional license or a license revocation, with their status. This community is licensed for 97 residents; larger communities are inspected and reported on more often, so read counts with size in mind. Source: Arizona Department of Health Services, Licensing Services, AZ Care Check, data as of October 15, 2026, showing all records on AZ Care Check (back to September 5, 2023). Always visit in person and ask the community about anything listed here.
License and ownershipActive license
- License type
- Assisted Living Center-Directed
- License number
- AL12479C
- License status
- Active
- Licensed capacity
- 97
- County
- Maricopa County
Source: Arizona state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Paying with Medicaid and other programsHow Medicaid pays for care in Arizona, and other programs
How Medicaid pays for care in Arizona
- Arizona Long Term Care System (ALTCS). Yes. Arizona's Medicaid long-term care program, ALTCS, is for people who need nursing facility level of care. Members do not have to live in a nursing home, and many live in an assisted living facility and get needed services there. (state page)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 3.8 mi, nursing home 3.0 mi, pharmacy 0.6 mi
- Nearest hospital with an emergency room
- St Josephs Hospital And Medical Center, Phoenix. 3.8 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
- Nearest Medicare nursing home
- Haven of Phoenix, Phoenix. 3.0 miles away, straight line.
- Nearest home health agency office
- Cplc Home Healthcare LLC, Phoenix. 0.9 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 0.6 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 85009 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Davita Maryvale Dialysis Center, Phoenix, 1.3 miles away, straight line (CMS rating 3 of 5 stars)
032650 Fresenius Kidney Care Desert Sage, Phoenix, 1.4 miles away, straight line (CMS rating 3 of 5 stars)
032564 Maryvale Dialysis (Fmc), Phoenix, 1.7 miles away, straight line (has a shift starting after 5 pm; CMS rating 2 of 5 stars) - Hospice
- 51 Medicare hospices tell CMS they serve ZIP code 85009.
Arizona American Hospice, LLC, office in Phoenix, 4.1 miles away, straight line
Compassus - Phoenix, office in Phoenix, 5.3 miles away, straight line
Hospice Of The Valley - Central, office in Phoenix, 5.5 miles away, straight line (CMS family survey rating 4 of 5 stars) - Nearest geriatric medicine practice
- Epangelia Properties, LLC, Phoenix. 3.1 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively moderate; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Zone X: 0.2% annual chance (500-year) flood area (moderate risk). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: hurricane very low, inland flooding relatively low, tornado very low, heat wave very high, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in August 2026. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
- For what reasons can a resident be asked to leave?
- Is the apartment held during a hospital stay, and at what cost?
What we checked12 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Arizona Department of Health Services, Licensing Services inspection records | Oct 15, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: no FEMA wildfire rating of moderate or higher here |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
Common questionsAnswers to 4 questions families ask
What type of care does Encanto Palms Assisted Living provide?
Encanto Palms Assisted Living is licensed by the state of Arizona for assisted living in Phoenix, Arizona. Its licensed capacity is 97 residents.
Does Lilisity rate Encanto Palms Assisted Living?
No. We publish state licensing details for Encanto Palms Assisted Living but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Encanto Palms Assisted Living cost?
Assisted Living in Maricopa County typically starts at $3,400 to $4,900 a month. Based on 65 communities that publish prices. These are area figures, not this community's price. Encanto Palms Assisted Living does not publish its prices.
How do I contact Encanto Palms Assisted Living?
Use Encanto Palms Assisted Living's website, encantopalmsal.com, or visit at 3901 West Encanto Boulevard, Phoenix, AZ 85009.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid