Caring Hearts Senior Care

Last inspection

August 28, 2025

Inspections

2, 6 deficiencies cited

Complaint inspections

2, 2 with deficiencies cited

Enforcement cases

1, $500 in civil penalties

• License active since 2022

Enforcement cases

• October 22, 2025: Civil Penalty $500 (complete) case closed (complete)

August 28, 2025: complaint, compliance (annual) inspection, 4 deficiencies

• Health care institutions; fall prevention and fall recovery; training programs; definition A.R.S. § 36-420.01.A
  Based on documentation review, record review, and interview, the governing authority failed to administer a training program for all staff regarding fall prevention and fall recovery. The deficient practice posed a risk if a staff member was not properly trained to assist a resident who had fallen and was unable to recover independently.
  Plan of correction accepted; correction date given by the community: August 29, 2025
• Tuberculosis Screening R9-10-113.A.2.a-f
  Based on documentation review, record review, and interview, the chief administrative officer failed to implement tuberculosis (TB) infection control activities including annually providing training and education related to recognizing the signs and symptoms of TB to individuals employed by the health care institution, for one of three sampled employees. The deficient practice posed a potential TB exposure risk to residents.
  Plan of correction accepted; correction date given by the community: August 30, 2025
• Residency and Residency Agreements R9-10-807.A.1-2
  Based on documentation review, record review, and interview, the manager failed to ensure a resident provided evidence of freedom from infectious tuberculosis (TB) before or within seven calendar days after the resident’s date of occupancy, and as specified in Arizona Administrative Code (A.A.C.) R9-10-113, for one of two sampled residents. The deficient practice posed a potential TB exposure risk to residents.
  Plan of correction accepted; correction date given by the community: September 3, 2025
• Directed Care Services R9-10-815.F.2.a-c
  Based on documentation review, observation, and interview, the manager failed to ensure a means of exiting the facility for a resident who did not have a key, special knowledge for egress, or the ability to expend increased physical effort that monitored or alerted employees of the egress of a resident from the facility. The deficient practice posed a risk as the facility was unaware of the egress of a resident from the facility.
  Plan of correction accepted; correction date given by the community: October 28, 2025

October 18, 2023: complaint, compliance (annual) inspection, 2 deficiencies

• R9-10-816.B.3.a R9-10-816.B.3.a
  Based on record review and interview, the manager failed to ensure a medication was administered to a resident under the direction of a medical practitioner, for one of two residents reviewed. The deficient practice posed a risk as medication administration was being completed by individuals who had not been approved by a qualified individual to provide medication administration services.
  Plan of correction accepted; correction date given by the community: October 18, 2023
• R9-10-818.D.2.f R9-10-818.D.2.f
  Based on record review and interview, the manager failed to ensure when a resident had an accident, emergency, or injury resulting in the resident needing medical services, a caregiver or assistance caregiver documented the action taken to prevent the accident, emergency, or injury from occurring in the future, for one of two residents who required medical services after an accident, emergency, or injury. The deficient practice posed a risk as the facility did not document preventative measures to protect the health and safety of residents.
  Plan of correction accepted; correction date given by the community: October 18, 2023

Read the full record on AZ Care Check →

ADHS writes a Statement of Deficiencies after each inspection that finds a rule was not met. The community then files a plan of correction, which ADHS accepts or rejects. ADHS investigates complaints on site. A complaint inspection that ends with “No deficiencies were found” did not find a rule violation; deficiencies cited on a complaint inspection are listed with that inspection. AZ Care Check does not list complaints that did not lead to an on-site inspection. Enforcement cases are actions ADHS takes after an inspection, such as a civil money penalty, a provisional license or a license revocation, with their status. This community is licensed for 8 residents; larger communities are inspected and reported on more often, so read counts with size in mind. Source: Arizona Department of Health Services, Licensing Services, AZ Care Check, data as of October 15, 2026, showing all records on AZ Care Check (back to September 5, 2023). Always visit in person and ask the community about anything listed here.