The Crossings at Eastchase Memory Care

License status

Regular

Last survey posted

January 8, 2025

Surveys posted

3

Deficiencies cited

26

Substantiated complaints

3

Surveys

• January 8, 2025 (Licensure/Complaint): 3 deficiencies cited, 2 complaints substantiated, 1 complaint investigated (outcome in the report) report plan of correction
  The deficiencies cited pose a potential risk of harm to the residents and require a plan of correction.
  • Administration. ADPH found: “The facility failed to follow its own policy during a tornado warning.” Cited as a result of a complaint investigation. 420-5-20-.03(e)
  • Personnel: Training. ADPH found: “The facility failed to provide required initial training to all staff .” Cited as a result of a complaint investigation. 420-5-20-.04(9)
  • Records and Reports: Residents' Rights. ADPH found: “The facility failed to provide a safe and decent environment for residents and staff.” Cited as a result of a complaint investigation. 420-5-20-.05(3)(d)
• March 1, 2023 (Follow Up and Complaint): 1 deficiency cited, 1 complaint substantiated report plan of correction
  The deficient practices resulted in the potential for harm to all residents and require a plan of correction.
  • Care of Residents: Initial Assessment. ADPH found: “Assessments of residents were not completed as required upon admission.” 420-5-20-.06(3)(a)(b)(c)(d)(e)
• February 14, 2022 (Licensure/Complaint): 22 deficiencies cited report plan of correction
  The deficient practices resulted in the potential for harm to all residents.
  • Administration: The Specialty Care Assisted Living Facility Governing Authority. ADPH found: “The governing authority failed to ensure the facility operated in compliance with the SBOH rules for SCALFs.” 420-5-20-.03(1)(a)(b)(c)(d)
  • Administration. ADPH found: “The facility failed to follow its own policy for infection control.” 420-5-20-.03(e)
  • Administration: Responsibility. ADPH found: “EI#1, Administrator, failed to adequately perform her (EI#1's) duties to ensure the proper and safe management of the day to day operations of the facility.” 420-5-20-.03(2)(a)
  • Administration: Department Notification. ADPH found: “The facility failed to provide written notification of change in administrator to the SBOH.” 420-5-20-.03(2)(c)
  • Personnel: Employee Screening. ADPH found: “Potential employees were not screened for abuse as required.” 420-5-20-.04(3)
  Show all 22

  • Personnel: Personnel Records. ADPH found: “Employees' personnel records did not contain required information to include verification of current nursing license, screening for abuse and date of initial resident contact.” 420-5-20-.04(4)
  • Personnel: Medical Director. ADPH found: “The facility RN, who is also the facility Care Coordinator, failed to assess residents as required, develop and implement resident care plans, communicate significant changes to the resident's sponsor, identify staff training needs and ensure training was provided, and manage the daily routine delivery of resident care.” 420-5-20-.04(6)(7)(8)
  • Personnel: Training. ADPH found: “An employee did not receive required training for licensed staff.” 420-5-20-.04(9)
  • Records and Reports: General. ADPH found: “The facility failed to make all records readily available for review and copying by surveyors.” 420-5-20-.05(1)
  • Records and Reports: Residents' Rights. ADPH found: “The facility failed to provide a safe and decent environment for residents at all times.” This deficient practice placed the residents at risk of harm due to not consistently receiving medications necessary to treat and control their medical conditions. 420-5-20-.05(3)(d)
  • Records and Reports: Incident Investigation. ADPH found: “The facility failed to report incidents to the Department's Online Incident Reporting System (OIRS) as required, failed to report an incident timely and failed to adequately investigate an incident.” 420-5-20-.05(3)(h)
  • Care of Residents: Medical Direction and Supervision. ADPH found: “The facility failed to follow physicians' orders for residents' care and failed to obtain physicians' orders to ensure continuity of care for residents.” 420-5-20-.06(1)
  • Care of Residents: Initial Physical Examination. ADPH found: “Residents' Initial Medical Examinations did not contain required information.” 420-5-20-.06(2)(a)(b)(c)
  • Care of Residents: Vaccines. ADPH found: “The facility failed to ensure residents were given the opportunity for immunization in accordance with current recommended CDC guidelines.” Cited as a result of a complaint investigation. 420-5-20-.06(2)(d)
  • Care of Residents: Initial Assessment. ADPH found: “The facility RN failed to complete and document required assessments and health supervision of residents.” Cited as a result of a complaint investigation. 420-5-20-.06(3)(a)(b)(c)(d)(e)
  • Care of Residents: Personal Care and Services. ADPH found: “Residents' care plans were not current and did not contain interventions to meet the care needs of the residents.” 420-5-20-.06(4)(a)(b)
  • Care of Residents: Activity Program. ADPH found: “Residents who exhibited wandering and exit seeking behaviors did not have a specific activity program designed to meet their individual needs.” 420-5-20-.06(4)(c)(d)(e)(f)
  • Care of Residents: Medications. ADPH found: “The facility failed to maintain a resident's medication in unit dose packaging and failed to consistently follow a system in place to account for all controlled substances in its possession.” 420-5-20-.06(5)(i)(j)(k)(l)(m)
  • Care of Residents: Oxygen Therapy. ADPH found: “The facility failed to document a resident's oxygen use on the MAR as required.” 420-5-20-.06(7)
  • Care of Residents: Retention. ADPH found: “The facility retained residents who required skilled nursing care which had exceeded 90 days.” 420-5-20-.06(9)(b)
  • Food Service: Dietary Service. ADPH found: “The facility failed to ensure a sufficient quantity of potable water was available on site for all residents for 3 days.” 420-5-20-.07(3)
  • Fire and Safety: General. ADPH found: “Fire drills were not performed monthly and quarterly on each shift.” 420-5-20-.11(1)

ADPH also lists 1 earlier survey, back to 2020.

Search ADPH’s deficiency reports for license P5117 →

ADPH posts each survey’s Statement of Deficiencies as a PDF (older ones are scans, which we read by OCR). From each report we show the deficiency tags, the rules they cite, ADPH’s own one-sentence finding and the complaint outcomes ADPH states; each cited rule is named in the rule’s own words (Alabama Administrative Code, chapter 420-5-4 for assisted living and 420-5-20 for specialty care assisted living). The report, and the facility’s plan of correction when ADPH posts it, are the official record. Some reports list a complaint as substantiated with no deficiency cited; we show both as ADPH wrote them. This community is licensed for 32 residents; larger communities are inspected and reported on more often, so read counts with size in mind. Source: Alabama Department of Public Health, Bureau of Health Provider Standards, data as of October 15, 2026, showing surveys from the last five years. Always visit in person and ask the community about anything listed here.