The Crossings at Eastchase Assisted Living

License status

Regular

Last survey posted

January 8, 2025

Surveys posted

3

Deficiencies cited

25

Substantiated complaints

3

Surveys

• January 8, 2025 (Licensure/Complaint): 3 deficiencies cited, 1 complaint investigated (outcome in the report) report plan of correction
  The deficiencies cited pose a potential risk of harm to the residents and require a plan of correction.
  • Administration: Policies. ADPH found: “The facility failed to follow its own policy during a tornado warning.” Cited as a result of a complaint investigation. 420-5-4-.03(1)(e)
  • Personnel: Training. ADPH found: “The facility failed to provide required initial training to all staff .” Cited as a result of a complaint investigation. 420-5-4-.04(6)
  • Records and Reports: Residents' Rights. ADPH found: “The facility failed to provide a safe and decent environment for residents and staff.” Cited as a result of a complaint investigation. 420-5-4-.05(3)(d)
• March 1, 2023 (Follow Up and Complaint): 3 deficiencies cited, 3 complaints unsubstantiated report plan of correction
  • Records and Reports: Resident Records. ADPH found: “| Based on observations and interviews, the facility failed to provide health care consistent with established and recognized standards within the community by ensuring residents’ topical medications were applied as ordered. i Findings: On the morning of February 28, 2023, the | surveyor observed Employee Identifier (El)}#8 assisting with medications for Resident \dentifier | | (RI)#¥8.” 420-5-4-.05(3)
  • Care of Residents: Medical Direction and Supervision. ADPH found: “The ‘ facility failed to follow physician's orders for a i resident's medications. ‘ Findings: RI#3 was admitted to the facility on March 4, 2021 and had diagnoses which included stenosis of the lumbar spine, gout, hypertension, metastasis of prostate cancer, anemia, atrial : fibrillation and gastroesophageal reflux disease.” 420-5-4-.06(1)
  • Care of Residents. ADPH found: “; | Based on observations and interviews, the site of | insulin injections was not documented with each dose. | Findings: | On the morning of February 28, 2023, the surveyor observed El#8 administer the following | injections.” 420-5-4-.06(7)(j)
• February 14, 2022 (Licensure/Complaint): 19 deficiencies cited, 3 complaints substantiated, 1 complaint investigated (outcome in the report) report plan of correction
  The deficiencies cited pose a risk or potential risk of harm to the residents.
  • Administration: The Assisted Living Facility Governing Authority. ADPH found: “The governing authority failed to ensure the facility operated in compliance with the SBOH rules for an assisted living facilities (ALF).” 420-5-4-.03(1)(a)(b)(c)(d)
  • Administration: Policies. ADPH found: “The facility failed to follow its own policy for infection control.” 420-5-4-.03(1)(e)
  • Administration: Responsibility. ADPH found: “EI#1, Administrator, failed to adequately perform her (EI#1's) duties to ensure the proper and safe management of the day to day operations of the facility.” 420-5-4-.03(2)(a)
  • Administration: Department Notification. ADPH found: “The facility failed to provide written notification of change in administrator to the State Board of Health (SBOH).” 420-5-4-.03(2)(c)
  • Personnel: Employee Screening. ADPH found: “Potential employees were not screened for abuse as required.” 420-5-4-.04(3)
  Show all 19

  • Personnel: Personnel Records. ADPH found: “Employees' personnel records did not contain required information to include date of initial resident contact.” 420-5-4-.04(4)
  • Personnel: Training. ADPH found: “Staff were not trained in special needs of residents with diabetes and hospice.” 420-5-4-.04(6)
  • Records and Reports: Resident Records. ADPH found: “The facility failed to produce a complete record for a discharged resident.” Cited as a result of a complaint investigation. 420-5-4-.05(3)(a)(b)(c)
  • Records and Reports: Residents' Rights. ADPH found: “The facility failed to provide a safe environment for residents at all times.” This deficient practice placed the residents at risk of harm due to not consistently receiving medications necessary to treat and control their medical conditions. 420-5-4-.05(3)(d)
  • Care of Residents: Medical Direction and Supervision. ADPH found: “The facility failed to ensure all residents received medications and oxygen as prescribed by the physician.” Cited as a result of a complaint investigation. 420-5-4-.06(1)
  • Care of Residents: Initial Physical Examination. ADPH found: “The residents' Initial Medical Examinations did not contain all the required information.” 420-5-4-.06(2)(a)(b)(c)
  • Care of Residents: Initial Assessment. ADPH found: “The facility failed to complete monthly assessments for all residents, assess the resident's ability to safely self administer medications with assistance, weigh and record the weight of each resident monthly.” 420-5-4-.06(3)(a)(b)
  • Care of Residents: Personal Care and Services. ADPH found: “Residents' care plans were not current and did not contain interventions to meet the care needs of the residents.” 420-5-4-.06(4)(a)(b)
  • Care of Residents. ADPH found: “The facility failed to properly document on a resident's Medication Administration Record (MAR).” 420-5-4-.06(7)(j)
  • Care of Residents. ADPH found: “The facility failed to maintain and follow a system to accurately account for all controlled substances in its possession.” 420-5-4-.06(7)(k)(l)(m)(n)(o)
  • Care of Residents: Oxygen Therapy. ADPH found: “The facility failed to ensure all residents could safely self-manage their own oxygen therapy.” 420-5-4-.06(9)
  • Care of Residents: Retention. ADPH found: “The facility retained a resident with unmanageable behaviors.” 420-5-4-.06(11)(b)
  • Food Service: Dietary Service. ADPH found: “The facility failed to ensure a sufficient quantity of potable water for all residents for 3 days.” 420-5-4-.07(3)
  • Fire and Safety: General. ADPH found: “Fire drills were not performed monthly and quarterly on each shift.” 420-5-4-.11(1)

Search ADPH’s deficiency reports for license D5150 →

ADPH posts each survey’s Statement of Deficiencies as a PDF (older ones are scans, which we read by OCR). From each report we show the deficiency tags, the rules they cite, ADPH’s own one-sentence finding and the complaint outcomes ADPH states; each cited rule is named in the rule’s own words (Alabama Administrative Code, chapter 420-5-4 for assisted living and 420-5-20 for specialty care assisted living). The report, and the facility’s plan of correction when ADPH posts it, are the official record. Some reports list a complaint as substantiated with no deficiency cited; we show both as ADPH wrote them. This community is licensed for 73 residents; larger communities are inspected and reported on more often, so read counts with size in mind. Source: Alabama Department of Public Health, Bureau of Health Provider Standards, data as of October 15, 2026, showing surveys from the last five years. Always visit in person and ask the community about anything listed here.