Nursing home
Shenandoah Center
50 Mulberry Tree Street, Charles Town, WV 25414 · Map
For profit - Corporation · Part of Genesis Healthcare (193 facilities) · 78 certified beds
Shenandoah Center is a Medicare-certified nursing home in Charles Town, West Virginia. CMS rates it 1 out of 5 stars overall (2/5 for staffing, 1/5 for health inspections). Nurse staffing is 3.03 hours per resident per day, below the West Virginia average of 3.69. Its most recent inspection on Jul 26, 2024 cited 23 deficiencies. Note: it carries a CMS abuse icon.
- CMS abuse iconThis facility has an active abuse icon on its CMS record.
- 4 fines totaling $48,469In CMS records: 4 total penalties.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Shenandoah Center compares
This facility vs. the West Virginia and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | West Virginia avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.03 | 3.69 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.87 | 0.71 | 0.68 | above avg |
| Aide staffing (hrs/resident/day) | 1.75 | 2.07 | 2.34 | below avg |
| Nursing staff turnover | 46.3% | 43.1% | 46.4% | above avg |
| Deficiencies cited, last inspection | 23.0 | 13.8 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
- Every deficiency from the March 11, 2026 inspection was corrected by April 15, 2026
Penalties in CMS records: 4 fines totaling $48,469, 4 total penalties.
What inspectors found at Shenandoah Center
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Mar 11, 2026 · Full report (PDF) - Potential for harm
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies · Mar 11, 2026 · Full report (PDF) - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Mar 11, 2026 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Mar 11, 2026 · Full report (PDF) - Potential for harm
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies · Mar 11, 2026 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights Deficiencies · Mar 11, 2026 · Full report (PDF) - Potential for harm
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies · Mar 11, 2026 · Full report (PDF) - Potential for harm
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies · Mar 11, 2026 · Full report (PDF) - Potential for harm
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies · Nov 6, 2025 · Full report (PDF) - Immediate jeopardy
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies · Jul 26, 2024 · Full report (PDF) - Immediate jeopardy
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Jul 26, 2024 · Full report (PDF) - Immediate jeopardy
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies · Jul 26, 2024 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 50 Mulberry Tree Street
Charles Town, WV 25414 - CMS certification #
- 515167
- Ownership
- For profit - Corporation
- Certified beds
- 78
- Avg residents/day
- 72.8
- Provider type
- Medicare and Medicaid
- First certified
- 1998-04-16
- Chain
- Genesis Healthcare (193 facilities)
- Setting
- Urban
Part of Genesis Healthcare
Genesis Healthcare operates 193 nursing facilities across the United States. View all Genesis Healthcare facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Shenandoah Center using Google Maps.
Other public records
- Website says Respite stays, works with hospice, transportation, pets allowed
Full public records, with dates and sources
Care and services
From the community’s website
What Shenandoah Center says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Offers respite or short-term stays.
Shenandoah Center is a skilled nursing facility offering post-hospital, short-term rehabilitation as well as long-term and respite care.
(page, checked Oct 12, 2026) - Offers hospice care on site or works with hospice providers.
Hospice care
(page, checked Oct 12, 2026) - Provides transportation.
Coordinated transportation
(page, checked Oct 12, 2026) - Pets allowed.
Pets Permitted
(page, checked Oct 12, 2026) - Apartment types named: private room, semi-private room.
Private and Semi-Private Rooms
(page, checked Oct 12, 2026) - Smoke-free.
Smoke free environment
(page, checked Oct 12, 2026)
Location and nearby care
- Nearest hospital with an emergency room
- Jefferson Medical Center, Ranson. 0.8 miles away, straight line. CMS overall hospital rating: 1 of 5 stars.
- Nearest Medicare nursing home
- Willow Tree Healthcare Center, Charles Town. 1.0 mile away, straight line.
- Nearest home health agency office
- Caring Angels Home Health, LLC, Inwood. 11.5 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 0.5 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 25414 as micropolitan (micropolitan core).
- Dialysis within 15 miles
- Fresenius Medical Care Of Charles Town, Kearneysville, 4.8 miles away, straight line (CMS rating 4 of 5 stars)
Fresenius Medical Care Eastern Panhandle, Martinsburg, 13.8 miles away, straight line (CMS rating 3 of 5 stars)
Bma Martinsburg, Martinsburg, 14.5 miles away, straight line (CMS rating 3 of 5 stars) - Hospice
- 7 Medicare hospices tell CMS they serve ZIP code 25414.
Hospice Of The Panhandle, Inc, office in Kearneysville, 5.6 miles away, straight line (CMS family survey rating 4 of 5 stars)
Blue Ridge Hospice, Inc, office in Winchester, 19.0 miles away, straight line (CMS family survey rating 4 of 5 stars) - Nearest geriatric medicine practice
- Expanding Medicine LLC, Frederick. 19.5 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane relatively low, inland flooding relatively moderate, wildfire very low, tornado relatively low, heat wave relatively low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
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Frequently asked questions
Is Shenandoah Center a good nursing home?
CMS gives Shenandoah Center an overall rating of 1 out of 5 stars, including 2/5 for staffing and 1/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Shenandoah Center staffed?
Shenandoah Center reports 3.03 total nurse hours per resident per day, compared with the West Virginia average of 3.69.
Has Shenandoah Center had inspection problems?
Its most recent CMS inspection cited 23 deficiencies.
How many beds does Shenandoah Center have?
Shenandoah Center is certified for 78 beds.