Nursing home
Heritage Health Services
1119 N Wisconsin St, Port Washington, WI 53074 · Map
For profit - Limited Liability company · Part of North Shore Healthcare (58 facilities) · 50 certified beds
Heritage Health Services is a Medicare-certified nursing home in Port Washington, Wisconsin. CMS rates it 2 out of 5 stars overall (2/5 for staffing, 2/5 for health inspections). Nurse staffing is 3.55 hours per resident per day, below the Wisconsin average of 4.20. Its most recent inspection on Mar 12, 2025 cited 8 deficiencies.
- 1 fine totaling $25,847In CMS records: 1 total penalty.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Heritage Health Services compares
This facility vs. the Wisconsin and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Wisconsin avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.55 | 4.20 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.93 | 0.97 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 1.86 | 2.59 | 2.34 | below avg |
| Nursing staff turnover | 72.2% | 47.7% | 46.4% | above avg |
| Deficiencies cited, last inspection | 8.0 | 9.8 | 9.5 | below avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
- Every deficiency from the March 12, 2025 inspection was corrected by April 11, 2025
Penalties in CMS records: 1 fine totaling $25,847, 1 total penalty.
What inspectors found at Heritage Health Services
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Mar 12, 2025 · Full report (PDF) - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Mar 12, 2025 · Full report (PDF) - Potential for harm
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies · Mar 12, 2025 · Full report (PDF) - Potential for harm
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Administration Deficiencies · Mar 12, 2025 · Full report (PDF) - Potential for harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Mar 12, 2025 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Rights Deficiencies · Mar 12, 2025 · Full report (PDF) - Potential for harm
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies · Mar 12, 2025 · Full report (PDF) - Potential for harm
Give the resident's representative the ability to exercise the resident's rights.
Resident Rights Deficiencies · Mar 12, 2025 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Dec 5, 2024 · Full report (PDF) - Immediate jeopardy
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies · Sep 12, 2024 · Full report (PDF) - Potential for harm
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Sep 12, 2024 · Full report (PDF) - Potential for harm
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies · Sep 12, 2024 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 1119 N Wisconsin St
Port Washington, WI 53074 - CMS certification #
- 525586
- Ownership
- For profit - Limited Liability company
- Certified beds
- 50
- Avg residents/day
- 30.0
- Provider type
- Medicare and Medicaid
- First certified
- 1996-06-01
- Chain
- North Shore Healthcare (58 facilities)
- Setting
- Urban
Part of North Shore Healthcare
North Shore Healthcare operates 58 nursing facilities across the United States. View all North Shore Healthcare facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Heritage Health Services using Google Maps.
Other public records
Full public records, with dates and sources
Location and nearby care
- Nearest hospital with an emergency room
- Aurora Medical Center, Grafton. 5.7 miles away, straight line. CMS overall hospital rating: 5 of 5 stars. Location approximate.
- Nearest Medicare nursing home
- Samaritan Nursing and Rehab, West Bend. 9.1 miles away, straight line.
- Nearest home health agency office
- International Quality Homecare Of Wisconsin, LLC, West Bend. 17.2 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walgreens. 2.8 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 53074 as micropolitan (micropolitan core).
- Dialysis within 15 miles
- Davita Cedarburg Dialysis, Cedarburg, 9.4 miles away, straight line (CMS rating 2 of 5 stars)
Davita Mill Street Home Training (Pd), Cedarburg, 9.4 miles away, straight line (CMS rating 3 of 5 stars) - Hospice
- 14 Medicare hospices tell CMS they serve ZIP code 53074.
Preceptor Hospice, office in Germantown, 18.0 miles away, straight line (CMS family survey rating 4 of 5 stars)
Vitas Healthcare Corp Midwest, office in Milwaukee, 19.4 miles away, straight line (CMS family survey rating 3 of 5 stars)
Horizon Homecare And Hospice, office in Milwaukee, 19.6 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- Aurora Medical Group, Inc., Grafton. 5.7 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane very low, inland flooding relatively low, coastal flooding very low, wildfire very low, tornado relatively moderate, heat wave relatively low, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
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Frequently asked questions
Is Heritage Health Services a good nursing home?
CMS gives Heritage Health Services an overall rating of 2 out of 5 stars, including 2/5 for staffing and 2/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Heritage Health Services staffed?
Heritage Health Services reports 3.55 total nurse hours per resident per day, compared with the Wisconsin average of 4.20.
Has Heritage Health Services had inspection problems?
Its most recent CMS inspection cited 8 deficiencies.
How many beds does Heritage Health Services have?
Heritage Health Services is certified for 50 beds.