Nursing home
Complete Care at Kensington
1810 Kensington Dr, Waukesha, WI 53188 · Map
For profit - Limited Liability company · Part of Complete Care (85 facilities) · 150 certified beds
Complete Care at Kensington is a Medicare-certified nursing home in Waukesha, Wisconsin. CMS rates it 1 out of 5 stars overall (1/5 for staffing, 2/5 for health inspections). Nurse staffing is 3.65 hours per resident per day, below the Wisconsin average of 4.20. Its most recent inspection on May 21, 2025 cited 9 deficiencies.
- 1 fine totaling $66,632In CMS records: 1 total penalty.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Complete Care at Kensington compares
This facility vs. the Wisconsin and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Wisconsin avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.65 | 4.20 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.57 | 0.97 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 1.95 | 2.59 | 2.34 | below avg |
| Nursing staff turnover | 55.3% | 47.7% | 46.4% | above avg |
| Deficiencies cited, last inspection | 9.0 | 9.8 | 9.5 | below avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
Penalties in CMS records: 1 fine totaling $66,632, 1 total penalty.
What inspectors found at Complete Care at Kensington
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Feb 23, 2026 · Full report (PDF) - Actual harm
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · May 21, 2025 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · May 21, 2025 · Full report (PDF) - Potential for harm
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights Deficiencies · May 21, 2025 · Full report (PDF) - Potential for harm
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies · May 21, 2025 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · May 21, 2025 · Full report (PDF) - Potential for harm
Provide appropriate foot care.
Quality of Life and Care Deficiencies · May 21, 2025 · Full report (PDF) - Potential for harm
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · May 21, 2025 · Full report (PDF) - Potential for harm
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · May 21, 2025 · Full report (PDF) - Minimal
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Administration Deficiencies · May 21, 2025 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Feb 22, 2024 · Full report (PDF) - Potential for harm
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · Feb 22, 2024 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 1810 Kensington Dr
Waukesha, WI 53188 - CMS certification #
- 525242
- Ownership
- For profit - Limited Liability company
- Certified beds
- 150
- Avg residents/day
- 65.7
- Provider type
- Medicare and Medicaid
- First certified
- 1971-06-17
- Chain
- Complete Care (85 facilities)
- Setting
- Urban
Part of Complete Care
Complete Care operates 85 nursing facilities across the United States. View all Complete Care facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Complete Care at Kensington using Google Maps.
Other public records
- Website says Respite stays, nurse 24 hours a day, works with hospice
- Staff pay 1 federal wage case with violations found, since 2019
Full public records, with dates and sources
Care and services
From the community’s website
What Complete Care at Kensington says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Offers respite or short-term stays.
Respite Care
(page, checked Oct 12, 2026) - Nurse on site: 24 hours a day.
We also provide advanced clinical specialties for those who require more time and assistance, in addition to around-the-clock nursing care, in a welcoming setting that feels like home.
(page, checked Oct 12, 2026) - Offers hospice care on site or works with hospice providers.
Hospice Care
(page, checked Oct 12, 2026) - Apartment types named: semi-private room.
Spacious private and semi-private accommodations with cozy touches and complimentary Wi-Fi
(page, checked Oct 15, 2026)
Staff pay and workplace safety
Federal records about how the employer here treats its staff.
Federal wage and hour cases
The Department of Labor checks that staff are paid minimum wage and overtime as the law requires.
- Findings for Oct 12, 2019 to Oct 9, 2021. Violations found: Overtime. Back wages: $23,542 owed to 74 employees. Employer as DOL recorded it: Kensington Care and Rehab Center (Waukesha Healthcare and Rehabilitation Center). Case 1945564.
Source: U.S. Department of Labor, Wage and Hour Division enforcement data, loaded Oct 15, 2026. Concluded cases only. The dates are the period in which DOL found violations, not when the case opened or closed. Back wages are what the employer agreed to pay; penalties are what DOL assessed. DOL does not publish a page for each case, so search the dataset by case number.
Location and nearby care
- Nearest hospital with an emergency room
- Waukesha Memorial Hospital, Waukesha. 1.0 mile away, straight line. CMS overall hospital rating: 4 of 5 stars.
- Nearest Medicare nursing home
- Avina of Pewaukee, Waukesha. 1.2 miles away, straight line.
- Nearest home health agency office
- Hannah Home Health Care, Waukesha. 1.2 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walgreens. 1.9 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 53188 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Davita Spring City Dialysis, Waukesha, 0.7 miles away, straight line (has a shift starting after 5 pm; CMS rating 4 of 5 stars)
Davita Waukesha Dialysis, Waukesha, 1.0 mile away, straight line (CMS rating 2 of 5 stars)
Fresenius Medical Care Midwest Waukesha, Waukesha, 1.3 miles away, straight line (CMS rating 1 of 5 stars) - Hospice
- 24 Medicare hospices tell CMS they serve ZIP code 53188.
Prohealth Home Hospice, office in Waukesha, 2.4 miles away, straight line (CMS family survey rating 5 of 5 stars)
Commonheart Hospice, office in Waukesha, 2.4 miles away, straight line (CMS family survey rating 2 of 5 stars)
St Croix Hospice Waukesha, office in Waukesha, 2.4 miles away, straight line (CMS family survey rating 4 of 5 stars) - Nearest geriatric medicine practice
- Columbia St Marys Hospital Milwaukee Inc, Brookfield. 10.5 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: very low. By hazard: hurricane very low, inland flooding very low, wildfire very low, tornado relatively moderate, heat wave relatively low, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | See above |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
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Frequently asked questions
Is Complete Care at Kensington a good nursing home?
CMS gives Complete Care at Kensington an overall rating of 1 out of 5 stars, including 1/5 for staffing and 2/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Complete Care at Kensington staffed?
Complete Care at Kensington reports 3.65 total nurse hours per resident per day, compared with the Wisconsin average of 4.20.
Has Complete Care at Kensington had inspection problems?
Its most recent CMS inspection cited 9 deficiencies.
How many beds does Complete Care at Kensington have?
Complete Care at Kensington is certified for 150 beds.