Nursing home
Complete Care at Germantown
W173 N10915 Bernies Way, Germantown, WI 53022 · Map
For profit - Limited Liability company · Part of Complete Care (85 facilities) · 121 certified beds
Complete Care at Germantown is a Medicare-certified nursing home in Germantown, Wisconsin. CMS rates it 4 out of 5 stars overall (2/5 for staffing, 4/5 for health inspections). Nurse staffing is 3.60 hours per resident per day, below the Wisconsin average of 4.20. Its most recent inspection on Mar 5, 2025 cited 4 deficiencies.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Complete Care at Germantown compares
This facility vs. the Wisconsin and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Wisconsin avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.60 | 4.20 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.91 | 0.97 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 2.10 | 2.59 | 2.34 | below avg |
| Nursing staff turnover | 59.1% | 47.7% | 46.4% | above avg |
| Deficiencies cited, last inspection | 4.0 | 9.8 | 9.5 | below avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
- Every deficiency from the March 5, 2025 inspection was corrected by March 25, 2025
What inspectors found at Complete Care at Germantown
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Mar 5, 2025 · Full report (PDF) - Potential for harm
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies · Mar 5, 2025 · Full report (PDF) - Potential for harm
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies · Mar 5, 2025 · Full report (PDF) - Potential for harm
Give the resident's representative the ability to exercise the resident's rights.
Resident Rights Deficiencies · Mar 5, 2025 · Full report (PDF) - Potential for harm
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies · Jan 30, 2025 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Jul 17, 2024 · Full report (PDF) - Potential for harm
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Jul 17, 2024 · Full report (PDF) - Potential for harm
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · May 8, 2024 · Full report (PDF) - Potential for harm
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · May 8, 2024 · Full report (PDF) - Potential for harm
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · Jan 24, 2024 · Full report (PDF) - Potential for harm
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies · Jan 24, 2024 · Full report (PDF) - Potential for harm
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Quality of Life and Care Deficiencies · Jan 24, 2024 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- W173 N10915 Bernies Way
Germantown, WI 53022 - CMS certification #
- 525653
- Ownership
- For profit - Limited Liability company
- Certified beds
- 121
- Avg residents/day
- 52.0
- Provider type
- Medicare and Medicaid
- First certified
- 1999-10-14
- Chain
- Complete Care (85 facilities)
- Setting
- Urban
Part of Complete Care
Complete Care operates 85 nursing facilities across the United States. View all Complete Care facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Complete Care at Germantown using Google Maps.
Other public records
- Website says Respite stays, nurse 24 hours a day, works with hospice
Full public records, with dates and sources
Care and services
From the community’s website
What Complete Care at Germantown says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Offers respite or short-term stays.
Respite Care
(page, checked Oct 12, 2026) - Nurse on site: 24 hours a day.
We also provide advanced clinical specialties for those who require more time and assistance, in addition to around-the-clock nursing care, in a welcoming setting that feels like home.
(page, checked Oct 12, 2026) - Offers hospice care on site or works with hospice providers.
Hospice Care
(page, checked Oct 12, 2026) - Apartment types named: semi-private room.
Spacious private and semi-private accommodations with cozy touches and complimentary Wi-Fi
(page, checked Oct 15, 2026)
Location and nearby care
- Nearest hospital with an emergency room
- Community Memorial Hospital, Menomonee Falls. 4.2 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
- Nearest Medicare nursing home
- Lindengrove Menomonee Falls, Menomonee Falls. 5.6 miles away, straight line.
- Nearest home health agency office
- Preceptor Home Health, Germantown. 1.0 mile away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walgreens. 2.1 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 53022 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Davita Mequon Road Dialysis, Germantown, 1.0 mile away, straight line (CMS rating 5 of 5 stars)
Davita Menomonee Falls Dialysis, Menomonee Falls, 4.6 miles away, straight line (CMS rating 3 of 5 stars)
Davita Brown Deer Dialysis, Milwaukee, 7.6 miles away, straight line (CMS rating 3 of 5 stars) - Hospice
- 22 Medicare hospices tell CMS they serve ZIP code 53022.
Preceptor Hospice, office in Germantown, 1.0 mile away, straight line (CMS family survey rating 4 of 5 stars)
Vitas Healthcare Corp Midwest, office in Milwaukee, 6.3 miles away, straight line (CMS family survey rating 3 of 5 stars)
Horizon Homecare And Hospice, office in Milwaukee, 7.1 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- Froedtert Andthe Medical College Of Wisconsin Community Physicians Inc, Germantown. 1.4 miles away, straight line. 4 geriatric medicine doctors listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: hurricane very low, inland flooding relatively moderate, wildfire relatively low, tornado relatively high, heat wave relatively moderate, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here relatively low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
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Frequently asked questions
Is Complete Care at Germantown a good nursing home?
CMS gives Complete Care at Germantown an overall rating of 4 out of 5 stars, including 2/5 for staffing and 4/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Complete Care at Germantown staffed?
Complete Care at Germantown reports 3.60 total nurse hours per resident per day, compared with the Wisconsin average of 4.20.
Has Complete Care at Germantown had inspection problems?
Its most recent CMS inspection cited 4 deficiencies.
How many beds does Complete Care at Germantown have?
Complete Care at Germantown is certified for 121 beds.