Primrose Memory Care of Wausau

Last survey

August 19, 2026 complaint, verification visit

Surveys

4

Deficiencies cited

10

Enforcement letters

3

Forfeitures imposed

$2,600 3 notices

Complaints substantiated

1 of 2 as stated in the reports

Enforcement

• August 19, 2026: notice of violation, order to comply, forfeiture, forfeiture $200 (reduced to $130 if paid within ten days)
• June 12, 2026: notice of violation, order to comply, forfeiture, forfeiture $1,600 (reduced to $1,040 if paid within ten days)
• February 24, 2025: notice of violation, order to comply, special orders, forfeiture, forfeiture $800 (reduced to $520 if paid within ten days)

August 19, 2026, complaint, verification visit · statement of deficiency

• PRN psychotropic medication (DHS 83.37(1)(i)) Medications
  From the report: Based on record review and interview, the provider did not ensure the individual service plan (ISP) for each resident that was prescribed a PRN (as needed) psychotropic medication included the rationale for use and a detailed description of the behaviors which indicate the need for administration of PRN psychotropic medication for 1 of 2 (Resident 1) residents reviewed.

April 27, 2026, standard survey, complaint 0 of 1 complaints substantiated · statement of deficiency

• Employees screened for communicable disease (DHS 83.17(2)(a)) Hiring and employment
  From the report: Based on record review and interview, the provider did not ensure 3 of 3 employees reviewed were screened for communicable disease including tuberculosis (TB) using standards set by the Centers for Disease Control and Prevention (CDC) within 90 days before the start of their employment.
• Department-approved training courses (DHS 83.20(2)(a)-(d)) Department-approved training
  From the report: Based on record review and interview, the provider did not ensure 1 of 3 employees reviewed obtained all department approved training as required.
• Service plans updated annually or on changes (DHS 83.35(3)(d)) Assessment, individual service plan and evaluations
  From the report: Based on observation, record review, and interview, the provider did not ensure the individual service plan (ISP) was reviewed and revised for 2 of 2 residents reviewed (Resident 1 and Resident 2) when they had a change in their condition.
• Resident satisfaction evaluation (DHS 83.35(4)) Assessment, individual service plan and evaluations
  From the report: Based on record review and interview, the provider did not provide an opportunity to complete an evaluation, at least annually, of the resident's level of satisfaction with the provider's services, for 1 (Resident 1) of 1 resident reviewed that resided at the facility for greater than a year.
• Annual evaluation of evacuation limits (DHS 83.35(5)(b)) Assessment, individual service plan and evaluations
  From the report: Based on record review and interview, the provider did not evaluate 1 (Resident 1) of 1 resident reviewed, that resided at the facility for longer than a year, at least annually for his/her mental or physical capability to respond to a fire alarm.

November 18, 2025, verification visit · statement of deficiency

• No deficiencies listed in the statement

December 9, 2024, complaint 1 of 1 complaints substantiated · statement of deficiency

• Care (Wis. Stat. 50.09(1)(L))
  From the report: Based on record review and interview, the provider did not ensure Resident 1 received adequate and appropriate care within the capacity of the facility.

Read the survey history on DQA’s Provider Search →

DQA posts surveys from the last three years. DHS says posting may be delayed and Provider Search is updated weekly. This community is licensed for 32 residents; larger communities are surveyed and reported on more often, so read counts with size in mind. Source: Wisconsin Department of Health Services, Division of Quality Assurance, data as of October 15, 2026. Always visit in person and ask the community about anything listed here.