Independent Living and Assisted Living
The Pillars at Crystal Bay
3950 North Main St, Racine, WI 53402 · Map
Licensed for 40 residents · OSL 3950 Racine Operating LLC
The Pillars at Crystal Bay is a state-licensed independent living, assisted living community in Racine, Wisconsin. It is licensed for 40 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
Starting prices the community publishes, with the date we checked each one and a link to where it is published. Care charges are usually added after an assessment.
| Care | Starting at | Checked |
|---|---|---|
| Assisted Living | $4,050 /mo | Sep 1, 2026 |
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 40 residents
Residential Care Apartment Complex, CERTIFIED 0019939, current license dated Apr 16, 2024. Licensee OSL 3950 Racine Operating LLC.
Nearest emergency room
3.3 miles
Ascension All Saints Hospital, rated 2 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| The Pillars at Crystal Bay this community | 40 | $4,050/mo | Active | 0 deficiencies, 0 enforcement | |
| Genesis Crossroads | 0.3 mi | 9 | $6,195/mo | Active | 0 deficiencies, 0 enforcement |
| Ascension Living Lakeshore at Siena | 1.7 mi | 36 | $6,000/mo | Active | 0 deficiencies, 2 enforcement |
| Woods of Caledonia | 1.8 mi | 64 | $4,100/mo | Active | 0 deficiencies, 0 enforcement |
| St Monicas Senior Living | 2.0 mi | 90 | $2,910/mo | Active | 0 deficiencies, 1 enforcement |
State inspection record0 deficiencies, 0 enforcement
- Last survey
- None posted in the last three years
- Surveys
- 0
- Deficiencies cited
- 0
- Enforcement letters
- 0
Read the survey history on DQA’s Provider Search →
What these terms mean
DQA: “A survey can take place for many reasons: To recertify or renew a facility's license. This is called a standard survey. To make sure a provider has fixed any issues found in a past survey. This is called a verification (follow-up) visit survey. To look at a complaint or incident. This is called an investigation visit survey.” VV in a survey type means a verification visit.
“The surveyor notes any violations of laws or requirements on a Statement of Deficiency (SOD) form.” “A deficiency is something that goes against a state or federal regulation. It's also called a violation.”
“Enforcement includes actions or penalties (also called remedies) for the provider. They may apply to the provider based on how serious their deficiency/violation is or how long it takes them to fix it. If a provider gets a penalty, you'll see a document under Enforcement.”
“For registered (not certified) residential care apartment complexes, surveys only happen if there's a complaint. If the surveyor finds problems, they issue a Notice of Non-Compliance letter instead of an SOD form.”
Rule numbers refer to Wisconsin Administrative Code chapter DHS 83 (community-based residential facilities) and DHS 89 (residential care apartment complexes). The short rule titles are the ones DQA prints in each statement; quoted findings are the report’s own words.
DQA posts surveys from the last three years. DHS says posting may be delayed and Provider Search is updated weekly. This community is licensed for 40 residents; larger communities are surveyed and reported on more often, so read counts with size in mind. Source: Wisconsin Department of Health Services, Division of Quality Assurance, data as of October 15, 2026. Always visit in person and ask the community about anything listed here.
License and ownershipActive license, licensee OSL 3950 Racine Operating LLC
- License type
- Residential Care Apartment Complex, CERTIFIED
- License number
- 0019939
- License status
- Active
- Current license dated
- 2024-04-16
- Licensed capacity
- 40
- Licensee
- OSL 3950 Racine Operating LLC
- County
- Racine County
- Contact Person
- Rachel Herzog
Source: Wisconsin state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Contact Person name from the Wisconsin licensing record, as of Sep 1, 2026.
Paying with Medicaid and other programsOn the Wisconsin list of Medicaid providers (2026)
On the Wisconsin list of Medicaid providers. Listed as Pillars at Crystal Bay (The) under Certified RCAC: may accept Medicaid waiver funding through managed care organizations (Family Care). (state list, as of Sep 9, 2026)
Being on the list means the community has taken part in the program. Ask whether it has a Medicaid opening now, and how many residents it serves on Medicaid.
How Medicaid pays for care in Wisconsin
- Family Care. Family Care offers a full range of long-term care services through managed care organizations (MCOs), and your MCO care team must approve services first. Its benefits include residential services in settings like adult family homes and residential care apartment complexes. (state page)
- Waitlist. Family Care became statewide and the wait list ended. (source)
Location and nearby careNearest hospital 3.3 mi, nursing home 1.7 mi, pharmacy 2.8 mi
- Nearest hospital with an emergency room
- Ascension All Saints Hospital, Racine. 3.3 miles away, straight line. CMS overall hospital rating: 2 of 5 stars.
- Nearest Medicare nursing home
- Ascension Living - Lakeshore at Siena, Racine. 1.7 miles away, straight line.
- Nearest home health agency office
- Nos Healthcare Inc., South Milwaukee. 11.9 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walgreens. 2.8 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 53402 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Davita Harbor View Dialysis, Racine, 3.9 miles away, straight line (CMS rating 3 of 5 stars)
Davita Willow Creek Dialysis, Racine, 5.4 miles away, straight line (CMS rating 2 of 5 stars)
Fresenius Medical Care Midwest Racine, Mount Pleasant, 5.9 miles away, straight line (CMS rating 2 of 5 stars) - Hospice
- 16 Medicare hospices tell CMS they serve ZIP code 53402.
Moments Hospice Of Milwaukee, office in Mount Pleasant, 5.3 miles away, straight line
Hospice Alliance, office in Pleasant Prairie, 16.2 miles away, straight line (CMS family survey rating 4 of 5 stars)
Holistic Hospice, office in Greenfield, 17.7 miles away, straight line - Nearest geriatric medicine practice
- Post Acute Specialists LLC, Oak Creek. 11.9 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk very low; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: very low. By hazard: hurricane very low, inland flooding very low, coastal flooding very low, wildfire very low, tornado relatively moderate, heat wave relatively low, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The current license dates from 2024. Has the owner or operator changed recently?
- Your published starting price is a base rate. What would the total monthly cost be for my parent's needs?
- How much have prices gone up in each of the last three years?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
- For what reasons can a resident be asked to leave?
What we checked13 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Wisconsin Department of Health Services, Division of Quality Assurance inspection records | Oct 15, 2026 | See above |
| Wisconsin Medicaid provider list | Sep 9, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
Common questionsAnswers to 4 questions families ask
What type of care does The Pillars at Crystal Bay provide?
The Pillars at Crystal Bay is licensed by the state of Wisconsin for independent living, assisted living in Racine, Wisconsin. Its licensed capacity is 40 residents.
Does Lilisity rate The Pillars at Crystal Bay?
No. We publish state licensing details for The Pillars at Crystal Bay but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does The Pillars at Crystal Bay cost?
Assisted Living in Racine County typically starts at $4,200 to $6,100 a month. Based on 44 communities that publish prices. These are area figures, not this community's price. The starting prices it publishes are in the Prices section on this page.
How do I contact The Pillars at Crystal Bay?
Use The Pillars at Crystal Bay's website, platinum-communities.com/assisted-living-racine, or visit at 3950 North Main St, Racine, WI 53402.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid