Our House Chippewa Falls Birch Memory Care

Last survey

July 1, 2026 standard survey, complaint

Surveys

3

Deficiencies cited

9

Enforcement letters

2

Forfeitures imposed

$3,180 2 notices

Complaints substantiated

2 of 4 as stated in the reports

Enforcement

• July 1, 2026: notice of violation, order to comply, special orders, forfeiture, forfeiture $2,080 (reduced to $1,352 if paid within ten days)
• June 13, 2024: notice of violation, order to comply, special orders, forfeiture, forfeiture $1,100 (reduced to $715 if paid within ten days)

July 1, 2026, standard survey, complaint 1 of 1 complaints substantiated · statement of deficiency

• Rights of Residents: Physical restraints (DHS 83.32(3)(g)) Rights of residents
  From the report: Based on record review and interview the provider did not ensure Resident 6 was free from restraints.
• Rights of Residents: Receive medication (DHS 83.32(3)(h)) Rights of residents
  From the report: Based on record review and interview, the provider did not ensure 3 of 4 residents sampled received all prescribed medications in the dosage and intervals prescribed by a practitioner.
• Service plans updated annually or on changes (DHS 83.35(3)(d)) Assessment, individual service plan and evaluations
  From the report: Based on record review and interview, the provider did not ensure individual service plans (ISPs) were updated annually or when there was a change in residents' needs, abilities or physical or mental condition.
• Self-administered by resident (DHS 83.37(2)(a)) Medications
  From the report: Based on observation, record review, and interview, the provider did not provide a secure place for the storage of medications in the resident room.
• Hand washing (DHS 83.39(3)) Infection control program
  From the report: Based on observation and interview, the provider did not ensure that the caregiver followed standard hand hygiene guidelines.
• Environment safe, clean, and comfortable (DHS 83.43(1)) Furnishings and equipment
  From the report: Based on observation and interview, the provider did not provide a living environment that was safe, clean, comfortable, and homelike.

July 18, 2025, complaint, verification visit 0 of 1 complaints substantiated · statement of deficiency

• No deficiencies listed in the statement

May 13, 2024, standard survey, complaint 1 of 2 complaints substantiated · statement of deficiency

• Return refunds to resident within 30 days (DHS 83.31(6)(a)) Discharge or transfer
  From the report: Based on record review and interview, the provider did not return all refunds due to Resident 1 within 30 days of the date of discharge.
• Adequate staff to meet resident needs (DHS 83.36(1)(a)) Staffing requirements
  From the report: Based on record review and interview, the provider did not ensure there were sufficient numbers of employees on a 24-hour basis to meet the needs of all residents.
• Combustibles (DHS 83.46(1)(f)) Building support systems
  From the report: Based on observation, interview, and record review, the provider did not ensure combustible materials were not placed within 3 feet of the boiler.

Read the survey history on DQA’s Provider Search →

DQA posts surveys from the last three years. DHS says posting may be delayed and Provider Search is updated weekly. This community is licensed for 24 residents; larger communities are surveyed and reported on more often, so read counts with size in mind. Source: Wisconsin Department of Health Services, Division of Quality Assurance, data as of October 15, 2026. Always visit in person and ask the community about anything listed here.